Dear Sirs, I would like to report that the issue with Mercury Solar has been resolved and I would like to with draw my complaintYours truly, [redacted] ***
[redacted] Dear Revdex.com, Re: Complaint # [redacted] The complaint filed against Mercury [redacted] has been resolved [redacted] and Rico from Mercury [redacted] resolved our complaint I must say it wouldn't have gotten resolved without Revdex.com's assistance My elderly parents are relieved to have this issue resolved Please accept this email as authorization to remove the complaint against Mercury ***Thank you, [redacted]
In short, due to technical difficulties we were unable to provide him with the data that he had asked for in a timely mannerIn regards to his Micro Utility business, years ago the equipment in question was estimated to have a Fair Market Value (FMV) of $1,Unfortunately it has devalued much more over these years and is now estimated at $and is actually obsoleteIn comparison, new equipment of the same size, but more efficient, costs approximately $1,We are willing to buy it back from Mr [redacted] by crediting the (higher) outstanding balance of the note he has with us, for the financing of that equipment, and be done with this
[redacted] [redacted] Dear Revdex.com,Complaint # [redacted] Forwarding another email with no response from Mercury *** They claim that I passed this off to my sister [redacted] from Mercury [redacted] said she needed to speak with my sister since she lives with my parents and has internet Adam (they would not provide his last name) also works for Mercury [redacted] and is the father of [redacted] 's baby, which is why I refrained from emailing them every week to follow up on status.Thank you, [redacted] *** -------- Original Message --------Subject: Re: Enphase reportsDate: 2016-09-14:12From: Ali Home To: [redacted] Mattos Cc: [email protected], Scott Sparkman Hi ***e,Jasmine was supposed to call my sister (Rhonda) on Monday, SeptRhonda called for her yesterday and was told she was out of the office and she'd leave her a messageRhonda just called now (2:05pm, 14Sep) and was told by Brian that Jasmine is on maternity and that you'd be following upPlease advise what we are waiting for and if this is related to the email I sent Scott on SepWarmest aloha,AliSent from my IPhoneOn Sep 2, 2016, at 1:PM, [redacted] Mattos wrote:Hi Ali!Got it...have a wonderful weekend!Best,***-----Original Message-----From: Ali Home [mailto:[email protected]] Sent: Friday, September 02, 1:PMTo: [redacted] MattosCc: ***; Rhonda [redacted] Subject: Enphase reportsHi ***e,Please use my sister's email: [redacted] [email protected] and address: 98-240Puaalii Street, Aiea 96701, Rhonda [redacted] She lives with my parents.Thank you!Warmest aloha,AliSent from my IPhone
Mr [redacted] was sent certified mail with a net meter agreement to sign and forward to [redacted] in He never sent in the NEM or [redacted] lost this paper workBy the time the [redacted] 's took action on their NEM the inverter setting specification per [redacted] had changedWe helped the [redacted] 's persue getting thier NEm despite the fact they did not send in their NEM agreement as directed on time and almost/did missed the window of time requiredAs part of the new NEM application [redacted] required the inverters to be reset t newer settingsWe never told the [redacted] 's that we would specifically change the invertersWhat they were told was that we would IF WE HAD TOOThis type of inverters settings can be changed onlineWe have changed the inverter settings and submitted this change to ***See attached communication with ***Furthermore the daughter passed the situation on to another daughter of who did not return our phone callsThis situation was and is handled.We do not like the fact that we helped these people despite their failure to send in a NEM agreement as directed by us years ago; yet they now complain.They then when out of communication with us ( not the other way around) after we agreed to help them and now clam we did not do what we said when in fact we did The [redacted] industry is quite tired of being ***'s scapegoat We want this compliant completly removed as its invalid and off base
Dear Sirs, I would like to report that the issue with Mercury Solar has been resolved and I would like to with draw my complaintYours truly, [redacted] ***
[redacted] Dear Revdex.com, Re: Complaint # [redacted] The complaint filed against Mercury [redacted] has been resolved [redacted] and Rico from Mercury [redacted] resolved our complaint I must say it wouldn't have gotten resolved without Revdex.com's assistance My elderly parents are relieved to have this issue resolved Please accept this email as authorization to remove the complaint against Mercury ***Thank you, [redacted]
In short, due to technical difficulties we were unable to provide him with the data that he had asked for in a timely mannerIn regards to his Micro Utility business, years ago the equipment in question was estimated to have a Fair Market Value (FMV) of $1,Unfortunately it has devalued much more over these years and is now estimated at $and is actually obsoleteIn comparison, new equipment of the same size, but more efficient, costs approximately $1,We are willing to buy it back from Mr [redacted] by crediting the (higher) outstanding balance of the note he has with us, for the financing of that equipment, and be done with this
[redacted] [redacted] Dear Revdex.com,Complaint # [redacted] Forwarding another email with no response from Mercury *** They claim that I passed this off to my sister [redacted] from Mercury [redacted] said she needed to speak with my sister since she lives with my parents and has internet Adam (they would not provide his last name) also works for Mercury [redacted] and is the father of [redacted] 's baby, which is why I refrained from emailing them every week to follow up on status.Thank you, [redacted] *** -------- Original Message --------Subject: Re: Enphase reportsDate: 2016-09-14:12From: Ali Home To: [redacted] Mattos Cc: [email protected], Scott Sparkman Hi ***e,Jasmine was supposed to call my sister (Rhonda) on Monday, SeptRhonda called for her yesterday and was told she was out of the office and she'd leave her a messageRhonda just called now (2:05pm, 14Sep) and was told by Brian that Jasmine is on maternity and that you'd be following upPlease advise what we are waiting for and if this is related to the email I sent Scott on SepWarmest aloha,AliSent from my IPhoneOn Sep 2, 2016, at 1:PM, [redacted] Mattos wrote:Hi Ali!Got it...have a wonderful weekend!Best,***-----Original Message-----From: Ali Home [mailto:[email protected]] Sent: Friday, September 02, 1:PMTo: [redacted] MattosCc: ***; Rhonda [redacted] Subject: Enphase reportsHi ***e,Please use my sister's email: [redacted] [email protected] and address: 98-240Puaalii Street, Aiea 96701, Rhonda [redacted] She lives with my parents.Thank you!Warmest aloha,AliSent from my IPhone
Mr [redacted] was sent certified mail with a net meter agreement to sign and forward to [redacted] in He never sent in the NEM or [redacted] lost this paper workBy the time the [redacted] 's took action on their NEM the inverter setting specification per [redacted] had changedWe helped the [redacted] 's persue getting thier NEm despite the fact they did not send in their NEM agreement as directed on time and almost/did missed the window of time requiredAs part of the new NEM application [redacted] required the inverters to be reset t newer settingsWe never told the [redacted] 's that we would specifically change the invertersWhat they were told was that we would IF WE HAD TOOThis type of inverters settings can be changed onlineWe have changed the inverter settings and submitted this change to ***See attached communication with ***Furthermore the daughter passed the situation on to another daughter of who did not return our phone callsThis situation was and is handled.We do not like the fact that we helped these people despite their failure to send in a NEM agreement as directed by us years ago; yet they now complain.They then when out of communication with us ( not the other way around) after we agreed to help them and now clam we did not do what we said when in fact we did The [redacted] industry is quite tired of being ***'s scapegoat We want this compliant completly removed as its invalid and off base