In response to the letter dated 11/28/2017, regarding repairs to *** *** vehicle, assigned ID ***After diagnosing her vehicle and performing the approved repair on the drivers side heat, we found that the part the blend door actuator attaches to was broken and also needed to
be replaced as wellThere was no way of knowing this until the other part was removedThe additional repair was declined by *** *** We, therefore, will refund the customer for the repair to the heating system onlyThe labor was $and the part totaled $plus tax totals $382.49, not the $Apparently, the labor amount requested is from the total page of the repair order which includes the second concern on the repair orderThis repair is unrelated to the disputed amount
In response to the letter dated 11/28/2017, regarding repairs to *** *** vehicle, assigned ID ***After diagnosing her vehicle and performing the approved repair on the drivers side heat, we found that the part the blend door actuator attaches to was broken and also needed to
be replaced as wellThere was no way of knowing this until the other part was removedThe additional repair was declined by *** *** We, therefore, will refund the customer for the repair to the heating system onlyThe labor was $and the part totaled $plus tax totals $382.49, not the $Apparently, the labor amount requested is from the total page of the repair order which includes the second concern on the repair orderThis repair is unrelated to the disputed amount