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Chen's Marble & Granite

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Chen's Marble & Granite Reviews (2)

Business states that they have contacted the customer directly and the issues have now been resolved.

Review: My wife and I contracted Chen's Marble & Granite to Fabricate and install granite countertops in our kitchen. One week after we had the countertops installed we started to notice bright green color spots throughout the granite slabs. A week after the initial discovery we also started to notice discoloration throughout the rest of the slabs which we later found out was due to the fabricator using improper accelerants and glue in the fanrication and instalation of the material. My wife and I spent over $5,000 for the materials and instalation. Initially the contractor admitted fault and was working with us to find a solution. On one occasion the contractor came out and attempted to remove th egreen color from the White Alaska granite and was unsuccesful. In trying to remove the green they caused further damage to the granite. Once I explained too them the damage was too extensive and would require a complete tear out and refabrication they changed their position to tell me it was not their problem. We spent a lot of money to get the countertops fabricated and installed and will now will have to pay a lot more to have them redone and the existing granite removed. Chen's Marble convinced me to pay in cash offering a discount on the price which leaves me little recourse to get repayment. Any assitance would be greatly appreciated. The service provided by this company was wrong from the installation and we shouldnt have to pay twice for a product or service that wasnt perfomred coirrectly the first time.Desired Settlement: The only option we have to remediate the problem is to have the damaged granite removed and purchase new slabs and have them fabricated all over again. The original fabricator has attamepted to remove the grain stains caused by the installation with no success. I have even spent additional funds to have others attempt to get the green stains out with no success. The business needs to pay for new materials, the fabrication of new materials and the removal of damaged materials.

Business

Response:

Business states that they have contacted the customer directly and the issues have now been resolved.

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Description: Construction & Remodeling Services

Address: 11280 Sunrise Park Dr Ste D, Rancho Cordova, California, United States, 95742

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