Chepes Auto Repair

Initial Business Response / [redacted] (1000, 5, 2016/03/17) */ RE: Case# 57356940: [redacted] After being notified of the compliant issued by Mr. [redacted] , the dealership has reviewed all documents presented to the client at the time of his purchase. We have attached documentation, signed by the... consumer at the time of purchase, showing that he was provided proper notification of both the $925 cost and coverage offered with the purchase of the Car Care Product. Each of these four documents clearly show the cost of the product to the client. Based on these documents, we believe the product, purchased at the time of sale, was properly disclosed and explained. Please let us know if there are any additional questions related to this matter. Sincerely, [redacted] General Manager/ Area Vice President East Bay BMW/MINI Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The finance officer at east bay BMW is using fraudulent practice of telling customers its free product and with sweet talks and showing too much hurry gave me highlight of documents and he completely misguided me. I did not know at that time that he can cheat me for money and FREE product he is giving to me is NOT FREE and on top of that there is $100 renewal free every time I use it. Mistake I did that I trusted him that day and signed documents wherever he was asking me to sign as he was assuring me every time that there is no hidden fee or charge. I need $925 refund from east bay BMW and they also need to stop this fraudulent practice of making use of customers trust to cheat them.

Initial Business Response /* (1000, 5, 2016/02/17) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@***
To whom it may concern: Mrs.*** *** contacted East Bay BMW after her vehicle failed and required vehicle to be towed
inI provided the client the telephone number for BMW CR Road Side assistance and explained to her the processI also advised her that they may want to tow the vehicle to the most local BMW dealer which in the case was Peter Pan BMW, I informed her that she is welcome to request the vehicle to be towed from the location to East Bay- BMW NA CR I assume declined that request or she didn't specifySeveral days later *** ( daughter) reach out to me for insight as I mentioned to her previously that she is welcome to contact me if she has any question or concern during the course of repairs and suchShe mentioned that they are perform a fuel pump related repair and she no longer has faith in the vehicle and is requested BMW to take the vehicle backI then advised her that this is a matter that needs to be addressed directly with the manufactureI Provided her the telephone number to callSeveral days later I receive a transferred phone call from my call center stating an angry client would like to speak with me ( later to find out it was mother of *** ***) Mrs***( mother) immediately began screaming at me and using very harsh language, kindly and calmly I informed her that I am here to help and to please come downNo such thing occurredshe continued to Bark order request for East Bay BMW to pick up the car from Peter Pan, I stated that we can not do that and that she should seek further assistance from BMW NAShe did not request any history or service records what's so everWe would have no problem providing the client any and all history if that is what she would like
Initial Consumer Rebuttal /* (3000, 8, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Peter Pan dealership was forcing me to come pick up the vehicle and said the car cannot stay here, and that they didn't have the proper storageMy mom reached out to East Bay BMW and said she won't have me back in the same vehicle that put my life at risk and explained to the service manager that this problem happened before and EastBay failed to report it in the records*** did provide me with the CR number however the dealership failed on sending the accurate vehicle repair history to CR which led to the conclusion by them that my car is ineligible to be swapped or terminatedNow the car is once again in repairs for the same exact issues at Peter Pan and with greater issues to top thatIt's not fair to me to be paying $a month on this lease and spending every other month at the dealership for the same issuesThey claim they repair sensors, fuel pump modules and etc to correct why the car may be stopping yet the issue still continues and remains in serviceIt's up to the dealers to ensure every vehicle is safe to drive and if not to reach out to CR and provide the accurate vehicle history reports to provide a resolutionAt this point with this car shutting off with out warning so many times, I will NOT drive the car no more and expect a swap or termination in my leaseSo the assistance they provided is beyond unsatisfactory and no they did not offer to have the car towed to East BayThey said its up to CR, and if not the car will be repoed and towed since they do no pick up people's cars according to ***
Final Business Response /* (4000, 10, 2016/02/26) */
To whom it may concern; we had provided BMW NA all service records for the vehicleI have copies of the email to BMW NA to the person working on the case file, we actually CC all the BMW reps- the full entire history was sent, all of visits here at East Bay BMWI am happy to assist in any way I can, I am not sure what you would like me to say or doI have left a voicemail for *** *** at XXX XX XXXX- requesting assistance on how to proceed
awaiting call back- Thank you
Final Consumer Response /* (4200, 13, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
East Bay BMW and *** *** from BMW North America need to empathize and find a solution for meI won't drive an unsafe carThe car is currently yet again at Peter Pan BMW for the same issues and now has a problem going in reverseIf East Bay BMW can't do anything, they need to at least make sure their customer is taken care of by BMW North AmericaAlso East Bay BMW did not report all repairs I had done and the concerns I've brought to their attentionI'm paying 700$ for a car that shuts off on the freeway, has ignition and electrical issues, and now also it doesn't go in reverseClearly my safety is at risk, and someone needs to do something about it

Initial Business Response /* (1000, 7, 2015/11/04) */
Reimbursement has been filed and is in route to client for the amount agreed of $93.00- check has been cut and sent out to client as of 10/30/

Initial Business Response /* (1000, 5, 2016/03/17) */
RE: Case# 57356940: [redacted]
After being notified of the compliant issued by Mr. [redacted], the dealership has reviewed all documents presented to the client at the time of his purchase. We have attached documentation, signed by the...

consumer at the time of purchase, showing that he was provided proper notification of both the $925 cost and coverage offered with the purchase of the Car Care Product. Each of these four documents clearly show the cost of the product to the client. Based on these documents, we believe the product, purchased at the time of sale, was properly disclosed and explained.
Please let us know if there are any additional questions related to this matter.
Sincerely,
[redacted]
General Manager/ Area Vice President
East Bay BMW/MINI
Initial Consumer Rebuttal /* (3000, 7, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The finance officer at east bay BMW is using fraudulent practice of telling customers its free product and with sweet talks and showing too much hurry gave me highlight of documents and he completely misguided me. I did not know at that time that he can cheat me for money and FREE product he is giving to me is NOT FREE and on top of that there is $100 renewal free every time I use it. Mistake I did that I trusted him that day and signed documents wherever he was asking me to sign as he was assuring me every time that there is no hidden fee or charge.
I need $925 refund from east bay BMW and they also need to stop this fraudulent practice of making use of customers trust to cheat them.