Cherokee Emergency Veterinary Clinic, PC

Complaint: [redacted] I am rejecting this response because: the shop did take the car back in but it looks worse then it did the first time just out of spitethe color still doesnt match I am still missing parts and they broke stuff on the carthey told me they did the best they could and that if I wanted a custom job that I should have taken it to another shopwitch I think is kinda funny cause there was nothing custom about the job I was a painter for about years and I know what is acceptable and what is noti think they are just mad cause I called them out on what a person would overlookwith the rental car company the shop said they would pay for the car so they called the rental place and had them pick me up when I got there they wanted to charge me like $on my card but I didnt have the money at the timethe rental place said there was nothing that they could do and then they gave me a ride homecause of this I had to miss two more days of workthis shop is bad news I just want to warn people before they get [redacted] in like I did Regards, [redacted]

from: 'Gabby L***' via Dispute Resolution reply-to: Gabby L*** to: "***" date: Mon, Feb 29, at 3:PMsubject: SILVERTHORNE AUTO BODY/ *** ***To whom it may concern,We have recently
received notification of a complaint filed against our companyWith industry standards and process we have gone above standard expectation to provide this customer with overall satisfactionAfter receiving notification from the customer personally we proceeded to get his vehicle into our shop the following business day as well as offered him a complimentary rental vehicle, of which was denied to the customer by our rental car services due to to his harassment of the employees at the rental facilityOnce bringing the vehicle we fix the complaints the customer had brought to our attentionAfter completing these repairs he has now gone above and beyond with public slander, allegations, and harassment of our employees at the shop, requesting repairs be made that are not related to our final productWe have received notifications from multiple companies, as well as customers about Mr*** ***s' previous encounters with their servicesAs it stands, seems to be very repetitive.Thank you for your time and consideration

Complaint: [redacted]
I am rejecting this response because: the shop did take the car back in but it looks worse then it did the first time just out of spite. the color still doesnt match I am still missing parts and they broke stuff on the car. they told me they did the best they could and that if I wanted a custom job that I should have taken it to another shop. witch I think is kinda funny cause there was nothing custom about the job I was a painter for about 12 years and I know what is acceptable and what is not. I think they are just mad cause I called them out on what a normal person would overlook. with the rental car company the shop said they would pay for the car so they called the rental place and had them pick me up when I got there they wanted to charge me like $600 on my card but I didnt have the money at the time. the rental place said there was nothing that they could do and then they gave me a ride home. cause of this I had to miss two more days of work. this shop is bad news I just want to warn people before they get [redacted] in like I did.
Regards,
[redacted]