Cherokee Industrial Tires

Mr [redacted] has signed two rental contracts with HPMHiscurrent lease expires August 31, He had inquired about moving andre-renting the property earlier than his current lease expirationWe confirmed summer is a busier time of year for rental turnover,and if he wanted to provide notice to vacate, we would assist him with hisrequest, pursuant to his lease guidelines.Mr [redacted] put in writing he would be “fulfilling the termson his lease” and would be turning in keys on “08/31/15”He also indicated hewould “be vacating the property by 07/20/15”.Mr [redacted] signed a “Request for Early Termination”addendum to his lease at time of move-inThis addendum clearly outlines hisfinancial obligations, should he wish to move early and be relieved of hisobligationsAccording to his written instructions, our responsibilitywas to market the property with an availability date of 08/31/15, since he didnot want to pay any additional costs, called for in the addendum to his leaseMr [redacted] can have us market the property for anavailability date of 08/31/without penalty; or Mr [redacted] can have us facilitatea transfer of responsibility after 07/20/once a qualified replacement tenantis available, however there is a charge for this additional administration,which was outlined in advance of his original move inThis is referred to as abreak lease feeMr [redacted] was told he could save the cost of advertising byhandling this himselfOtherwise the addendum outlines the cost for us to take careof this additional serviceUnfortunately, Mr [redacted] wanted the benefit of areplacement tenant assuming his remaining financial obligations without anyadditional costs to himHowever, paying the Breaking Lease Fee saves tenantsfrom being responsible for the balance of their financial responsibilities,once another qualified tenant is approved and moved into this propertyThisrequires advanced move-out inspections, tenant ready expenses and additionalpaperwork, which is only anticipated to take place once a yearWhen a tenantmarkets the property and directs the potential tenant to our office forprocessing, it saves them additional expenses, such as the cost of newspaperadvertising, which if we were to handle would be we passed on to the tenantMr [redacted] visited our office the afternoon of June 24without an appointment and requested to speak with staff that was unavailableHechose to wait in our lobby knowing that staff was unavailableAs time passedMr [redacted] became increasingly agitated that we were not going to be able to accommodatehis wishes of re-renting the property early without penalty Finally, Mr [redacted] became aggressive withstaff who was trying to assist him and explain his lease obligations, whileshowing him his written statement Mr[redacted] became so angry he grabbed the notice to vacate that staff was holding.In his fit of anger, he also grabbed the hand of our staff member, who wasgouged with the ink pen also being held in their hand.Mr [redacted] was immediately told to leave the office and theAuburn Police Department was contactedThe Officer took statements and filed areport Mr [redacted] has been sent correspondence that all futurebusiness dealings he has with HPM, Incis to be handled through the mail, orthrough our outside night dropAfter assaulting a staff member, he is notallowed into the lobby of our office, or will be granted personal contactMoving can be a very stressful situationIt is unfortunatethat contracts that are entered into with good faith are later cause fordisputeThis seems to happen when we will not alter the original agreement inorder to benefit the person making the request for an exceptionWe are alwaysclear from the onset that we follow and enforce contracts as originallyexecutedWe did not change the circumstances causing an early move-out, thetenant did, he obviously became upset with our company, which is regrettable.Respectfully Submitted, Huber Property Management, Inc

Mr*** contracted
with our office to provide management services for a property he owned in
Loomis, which was rented by his sonHe signed a one year management contract
with HPM, Incon October 20, We completed
the internal process of settiof his propertyThere was no lease
or
depositWe were instructed us to establish a lease and then raise the rent
over %, which we were in the process of completing. A new lease and estopple statement was mailed
outThe tenant
returned the estopple, but did not sign the lease agreementOur office sent
out a written reminder and another copy of the leaseThe tenant did pay the
November rent.The monthly
report and check was processed on Friday the 12th, but should have been set
aside because it was discovered the property was being advertised for sale
“CASH ONLY, 10-day close”Unfortunately, the report and check was mailed out Friday
afternoon with the other client reportsWe called the owner and left a message
the report and check was mailed in error and that he should not cash the check
The following Monday not having heard from Mr***, we contacted the bank,
the check had not cleared, thus a stop payment was issued on the check, since
it had been issued in error and the owner had been contacted and notifiedWe later
contacted the tenant regarding the unsigned leaseThe tenant stated the
property had already sold and he would be moving around December 1stThereafter,
the same day, we spoke with Mr*** and he stated he had cashed the check
He was told the check had been issued in error and he should speak with his
account representative, which he did not want to wait on hold while she
finished another telephone callThereafter, HPM
contacted Mr*** to inquire about the status of the propertyMr***
indicated that the property was in escrow, and expected to close in early
December as he was in a day escrow. We advised him to keep us apprised as to the status of the home, so we
could complete his contract obligations, and close his account after escrow
closed. Mr***
was advised in follow up telephone conversations that he had contract fee
obligations to fulfill and once we received his written notice that the
property had closed escrow, we would be able to finalize his accountThis
notice was received in our office on November 30, *** ***is in process
of closing out Mr***’s accountPer his
signed contract “an owner may cancel management services before the first
anniversary date with a days written notice, provided that Manager receives
and early termination fee equal to one month’s rent less any pre-paid monthly
management fee”.HPM has
agreed to close Mr***’s account prior to the day period, which will be finalized
this month, December 2015.This was a
very peculiar situationAll of this could have been avoided with forthright
intentionsWe never take a new account if: an owner tells us they are planning a fire
sale; if there is a pending foreclosure; or if the owner does not intend to
fulfill the lease they want us to executeWe have a duty of good faith and a reasonable
expectation that is required to both owners and tenants. We cannot provide this if HPM, Incis being used
to unreasonably benefit a property owner or tenant.Sincerely, HPM, Inc

July 27, *** ** *** DearRevdex.com, This complaint was received while I was on vacationToday is my first day backIt is correct that the original advertisement for the property in question was $for water, sewer and trash on June 11,The water, sewer and trash were increased to
$on June 22, The person making the complaint made application for the property on July 6, and was approved on July 10,and had until July 13,to post a deposit to secure the property until move-in, since it was still occupiedSee attached rental information sheet at the counter where applications are received.The ten-dollar increase in the estimated flat rate for these utilities was clearly stated in writing at our office's list of available properties when the application was submitted and it was also listed at that price on-lineIf the potential tenant had showed us a "screen shot" from a current advertisement on-line that had not been updated, then we would have surely made that small adjustment, but to our knowledge there was no lingering advertisementIt is more probable that the applicant only saw the rent and in this fast paced market did not read about the other costs involved in order to try and expedite their application processThis is why both of our offices have a printed copy of properties and the costs involved at the counter where applications are receivedThese properties remain on the list until a deposit is postedSo this property was listed on our counter when the applicant came into the office to make application and it was still there when his wife came into our office to post the depositThe applicant's wife was clearly agitated when she arrived at our office, which escalated when she lost her temper and left swearing, there was obviously other issues at play and we were not able to satisfy the applicantThis was followed by similar telephone calls where she was arguing about the pet feeThis too, is included in our advertisement and printed on our applications, which they signedWe attempted to resolve the matter, however, while trying to explain she hung up stating she was calling the property owner, whom she had been in contact with when they initially viewed the propertyThis was our last contact and the property owner moved on to the next applicantRespectfully Submitted, Huber Property Management, Inc

I am rejecting this response because: as I stated before, HPM is an absolute jokeThe facts that HPM is falsifying a police reportThere was never any physical contact with myself towards the staff, nor did anyone get poked by a penIt says a lot about HPM's character when they had two staff members when I supposidly did this and they are both lying about itWhat they failed to mention is hours before that day I requeste for an appointment an never got response from them so I went to the office to speak with someoneThe one who always seems to be at lunch when I need to speak to them. I have been trying to find a new tenant to lease the property, and it has been quite apparent they are collecting application fees to from several qualified applicants with no intention of renting the propertyOne example is a couple whom inquired about the pet policy and were told their pet would be okTurns out they got denied due to their pet and HPM refused to give them their money backI'm not sure the current status about that, but last I heard there was going to be a lawyer involvedIt's incredible how many people from the auburn area that have no interest in renting the property once they learn HPM is managing the propertyClearly crooks and I will bring this to whomever a attention needed to have HPM investigated for their criminal actsNot only have I contacted the property owner about HPM, but I will certainly be contacting Auburn PD to clear my name after they falsely reported a criminal act and I will be certain whomever made the statements will be held accountable. As far as the documentation That I crumbled goes, it was not valid due to the fact I was tricked into filling out a specific way that they are now holding it against me. I will NOT be satisfied until I get to talk to the staff member that is going back on what they originally told me and give me a clear understanding of why they can't fulfill what was agreed upon

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Mr. [redacted] has signed two rental contracts with HPM. Hiscurrent lease expires August 31, 2015. He had inquired about moving andre-renting the property earlier than his current lease expiration. We confirmed summer is a busier time of year for rental turnover,and if he wanted to provide notice to...

vacate, we would assist him with hisrequest, pursuant to his lease guidelines.Mr. [redacted] put in writing he would be “fulfilling the termson his lease” and would be turning in keys on “08/31/15”. He also indicated hewould “be vacating the property by 07/20/15”.Mr. [redacted] signed a “Request for Early Termination”addendum to his lease at time of move-in. This addendum clearly outlines hisfinancial obligations, should he wish to move early and be relieved of hisobligations. According to his written instructions, our responsibilitywas to market the property with an availability date of 08/31/15, since he didnot want to pay any additional costs, called for in the addendum to his lease. Mr. [redacted] can have us market the property for anavailability date of 08/31/15 without penalty; or Mr. [redacted] can have us facilitatea transfer of responsibility after 07/20/15 once a qualified replacement tenantis available, however there is a charge for this additional administration,which was outlined in advance of his original move in. This is referred to as abreak lease fee. Mr. [redacted] was told he could save the cost of advertising byhandling this himself. Otherwise the addendum outlines the cost for us to take careof this additional service. Unfortunately, Mr. [redacted] wanted the benefit of areplacement tenant assuming his remaining financial obligations without anyadditional costs to him. However, paying the Breaking Lease Fee saves tenantsfrom being responsible for the balance of their financial responsibilities,once another qualified tenant is approved and moved into this property. Thisrequires advanced move-out inspections, tenant ready expenses and additionalpaperwork, which is only anticipated to take place once a year. When a tenantmarkets the property and directs the potential tenant to our office forprocessing, it saves them additional expenses, such as the cost of newspaperadvertising, which if we were to handle would be we passed on to the tenant. Mr. [redacted] visited our office the afternoon of June 24without an appointment and requested to speak with staff that was unavailable. Hechose to wait in our lobby knowing that staff was unavailable. As time passedMr. [redacted] became increasingly agitated that we were not going to be able to accommodatehis wishes of re-renting the property early without penalty.  Finally, Mr. [redacted] became aggressive withstaff who was trying to assist him and explain his lease obligations, whileshowing him his written statement.  Mr.[redacted] became so angry he grabbed the notice to vacate that staff was holding.In his fit of anger, he also grabbed the hand of our staff member, who wasgouged with the ink pen also being held in their hand.Mr. [redacted] was immediately told to leave the office and theAuburn Police Department was contacted. The Officer took statements and filed areport.  Mr. [redacted] has been sent correspondence that all futurebusiness dealings he has with HPM, Inc. is to be handled through the mail, orthrough our outside night drop. After assaulting a staff member, he is notallowed into the lobby of our office, or will be granted personal contact. Moving can be a very stressful situation. It is unfortunatethat contracts that are entered into with good faith are later cause fordispute. This seems to happen when we will not alter the original agreement inorder to benefit the person making the request for an exception. We are alwaysclear from the onset that we follow and enforce contracts as originallyexecuted. We did not change the circumstances causing an early move-out, thetenant did, he obviously became upset with our company, which is regrettable.Respectfully Submitted, Huber Property Management, Inc.