I am refunding the amount that *** *** *** refunded to us plus sales taxI have provided documentation to show the refundI will mail a check to Mr*** in the amount of $to the address I have on fileIf you have any further questions you may call us at ***
Mr*** brought his van in on 12-14-with a check engine light onDiagnosis confirmed that a transmission shift solenoid pack was defectiveAfter replacing the solenoid pack the vehicle was operating correctlyThe vehicle was delivered to the customerOn 12-28-Mr*** returned with a
check engine light on and a transmission shift solenoid codeHe also complained of being stuck in first gearWe could not duplicate the complaint and retested the shift solenoid pack we installedIt was operating correctlyWe communicated that the transmission control computer may have been damaged by the defective solenoid and would have to be replaced if it happened againMr*** declined replacing the computer and took the car back to drive for a whileOn 1-12-Mr*** returned again with a check engine light on and a shift codeAfter retesting everything and not being able to duplicate the problem we recommend to replace the computer again for an intermittent problemI have available for review our work orders for all three visits with our notes recommending replacing the computerMr*** then takes his car to the dealer for a second opinion on 1-21-They also could not duplicate the problem so they recommended replacing the shift solenoid pack which we bought from them originallyAs with us the vehicle worked correctly at first so they released the carMr*** then came to us to ask for his money backWe requested to examine the car first as we suspected that it was still not fixedMr*** declined to do soOn 2-27-Mr*** returned to the dealership for the same problem which was not fixed by replacing the solenoid pack againAfter keeping the car for one month they also finally recommended replacing the computerWhen Mr*** complained about being charged for the solenoid which he had paid to replace at our shop the dealer agreed to replace the computer for freeNow Mr*** is asking us to refund his money for our repair which has proven to be a good repair and the recommendation to replace the computer by us has been validated also by the dealerWe performed our repair correctly and made good recommendations to finish the repair and will not refund the repair we performed just because Mr*** does not want to pay for itWe recommend that Mr*** file a complaint with the bureau of automotive repair so that a field officer can dissect what really happened here and explain it to Mr***Our invoices and the dealer invoices which Mr*** presented to us are available for review
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Consumer states that even though they do not agree with the amount in question they wish to be done with the matterConsumer states that they accept the business offer and would like the check sent as soon as possible
I *** ***I am asking for the money that I paid to Standard Motor for a transmission solenoid that I returned top them because *** Dealer found it defectedI do not asking for any labor moneyAll I am asking is for the money that I paid for
The customer requested a pre-purchase inspection. The inspection was performed by an ASE certified master technician. Due to the extent of the problems with the car we advised the customer not to purchase or perform any repairs on the vehicle. At no time did we offer to perform any repairs on this...
vehicle.The customer alleges the alternator is functioning properly. We noted a battery light illuminated on the dashboard. A voltmeter connected to the battery indicated 11.5 volts. It should be 13.5. Three tires were bald and one was showing radial cords. The wheel bearings were loose and the control arm bushings and ball joints exceed allowable play according to specifications. There were other potentially more expensive problems found which caused us to advise the customer not to proceed with this purchase. I would request that the customer have the vehicle inspected at another shop by a certified technician and provide proof of these allegations. I also would request that a formal complained be file with the bureau of automotive repair so that a field technician can as the vehicle and our findings. I am supplying our inspection report and invoice complete with notes. No refund will be issued at this time.
I have attached our invoices as well as copies of the dealer invoices provided by the customer. As I stated previously the dealer technician mistakenly replaced the transmission solenoid which was not defective. It was the computer after all and that's why they replaced it for free. Because they charged the customer for a solenoid that he did not need. As shown by their invoice the recommendations that we made were correct. The customer decided to get a second opinion at his own expense. The second opinion only confirmed our original evaluation. As I stated I refuse to pay for the other shops or the customers mistakes. In fact he was very lucky that the solenoid he paid for was less than the computer replacement would have cost. The customer is out of line asking us to refund his money. Our repair was good and confirmed finally by the dealer.
I am rejecting this response because: Now that I've submitted a complaint the business claims to have told me the alternator was reading 11.5 and one tire had thread. I have a witness who was there when we were told all four tires have thread showing and I also have paperwork showing they stated the alternator showed NO output which is clearly contrary to their response.
I am refunding the amount that *** *** *** refunded to us plus sales taxI have provided documentation to show the refundI will mail a check to Mr*** in the amount of $to the address I have on fileIf you have any further questions you may call us at ***
Mr*** brought his van in on 12-14-with a check engine light onDiagnosis confirmed that a transmission shift solenoid pack was defectiveAfter replacing the solenoid pack the vehicle was operating correctlyThe vehicle was delivered to the customerOn 12-28-Mr*** returned with a
check engine light on and a transmission shift solenoid codeHe also complained of being stuck in first gearWe could not duplicate the complaint and retested the shift solenoid pack we installedIt was operating correctlyWe communicated that the transmission control computer may have been damaged by the defective solenoid and would have to be replaced if it happened againMr*** declined replacing the computer and took the car back to drive for a whileOn 1-12-Mr*** returned again with a check engine light on and a shift codeAfter retesting everything and not being able to duplicate the problem we recommend to replace the computer again for an intermittent problemI have available for review our work orders for all three visits with our notes recommending replacing the computerMr*** then takes his car to the dealer for a second opinion on 1-21-They also could not duplicate the problem so they recommended replacing the shift solenoid pack which we bought from them originallyAs with us the vehicle worked correctly at first so they released the carMr*** then came to us to ask for his money backWe requested to examine the car first as we suspected that it was still not fixedMr*** declined to do soOn 2-27-Mr*** returned to the dealership for the same problem which was not fixed by replacing the solenoid pack againAfter keeping the car for one month they also finally recommended replacing the computerWhen Mr*** complained about being charged for the solenoid which he had paid to replace at our shop the dealer agreed to replace the computer for freeNow Mr*** is asking us to refund his money for our repair which has proven to be a good repair and the recommendation to replace the computer by us has been validated also by the dealerWe performed our repair correctly and made good recommendations to finish the repair and will not refund the repair we performed just because Mr*** does not want to pay for itWe recommend that Mr*** file a complaint with the bureau of automotive repair so that a field officer can dissect what really happened here and explain it to Mr***Our invoices and the dealer invoices which Mr*** presented to us are available for review
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Consumer states that even though they do not agree with the amount in question they wish to be done with the matterConsumer states that they accept the business offer and would like the check sent as soon as possible
I *** ***I am asking for the money that I paid to Standard Motor for a transmission solenoid that I returned top them because *** Dealer found it defectedI do not asking for any labor moneyAll I am asking is for the money that I paid for
The customer requested a pre-purchase inspection. The inspection was performed by an ASE certified master technician. Due to the extent of the problems with the car we advised the customer not to purchase or perform any repairs on the vehicle. At no time did we offer to perform any repairs on this...
s the vehicle and our findings. I am supplying our inspection report and invoice complete with notes. No refund will be issued at this time.
vehicle.The customer alleges the alternator is functioning properly. We noted a battery light illuminated on the dashboard. A voltmeter connected to the battery indicated 11.5 volts. It should be 13.5. Three tires were bald and one was showing radial cords. The wheel bearings were loose and the control arm bushings and ball joints exceed allowable play according to specifications. There were other potentially more expensive problems found which caused us to advise the customer not to proceed with this purchase. I would request that the customer have the vehicle inspected at another shop by a certified technician and provide proof of these allegations. I also would request that a formal complained be file with the bureau of automotive repair so that a field technician can a
I have attached our invoices as well as copies of the dealer invoices provided by the customer. As I stated previously the dealer technician mistakenly replaced the transmission solenoid which was not defective. It was the computer after all and that's why they replaced it for free. Because they charged the customer for a solenoid that he did not need. As shown by their invoice the recommendations that we made were correct. The customer decided to get a second opinion at his own expense. The second opinion only confirmed our original evaluation. As I stated I refuse to pay for the other shops or the customers mistakes. In fact he was very lucky that the solenoid he paid for was less than the computer replacement would have cost. The customer is out of line asking us to refund his money. Our repair was good and confirmed finally by the dealer.
I am rejecting this response because: Now that I've submitted a complaint the business claims to have told me the alternator was reading 11.5 and one tire had thread. I have a witness who was there when we were told all four tires have thread showing and I also have paperwork showing they stated the alternator showed NO output which is clearly contrary to their response.