Cherry Blossoms, Inc. Reviews (6)
Dear Sir,We have removed *** ***'s profile from our website per his request We have also contacted him by email to advise him of this Please consider this complaint closed.Thank you,*** ***
Mr. [redacted] has been a great customer and supporter of Cherry Blossoms. In reviewing Mr [redacted] emails we would give back the payments for March and April 2016 as we did receive email on March 12th and April 6th of 2016 complaining of...
slowness. (See attached) Since we did not receive any other emails on the subject and had no complaints from other members the problem was thought to be resolved.
I am humbly rejecting this response because:
I appreciate that the business graciously acknowledges that I have been a supporting member for several years. We have had several cordial email exchanges that have hopefully improved members' experiences within the site. I want to maintain these cordial exchanges, and I respect the offer of a refund of my March 2016 and April 2016 charges. I again ask for a refund of the six months from March 2016 to August 2016 because those are the months, to date, that I had difficulty navigating the site. On some days, it was not accessible at all. True, the only emails I submitted to them concerning this problem were during the months of March and April of 2016. I did not receive a reply after the April email, so I was unsure of their response or stance. I did attempt to resolve the problems by following their suggestions, and I tried to give it - and them - time to resolve the seemingly continuous problems; thus my decision not to send another email after April. To this day, I still do not know why the site is not operating as it once was, but I will compliment them on their improved chat feature. I am not an unreasonable man, nor unfair. I understand that occasional problems can occur. However, I am a firm believer that paid-for services should be reliable during a large majority of the time. Their services were great before April 2016, but not so after. I would like to again say thanks for the 2-month refund offer, but I ask that they reconsider my 6-month refund request. If they do not accept, and again offer only the 2-month refund to me, then I shall accept, for then I shall believe they truly feel it is the best course. I will leave this in their hands.
We issued a refund on April 3rd through the paypal resolution center. Paypal has sent a email to you confirming refund. You can also log into your paypal account to view the refund. We apologize for the charge, and hope this resolves the complaint
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.