From: Ryan S*** Sent: Monday, January 30, 3:PMSubject: Revdex.com complaint [redacted] Thank you for your letter.In regards to the patient and the complaint in questionMost of what the patient said is accurateHowever, the patient is leaving out some crucial details1: The patient never requested a refundShe left and never called us back to request itIf she is unhappy for her service we are more than willing to give her back the $She has never contacted us with such a requestNone of my staff members were asked for a refund and my staff definitely remembers her as she was making quite a scene in our officeWe will refund the patient right away2: She asked for us to go over her XRAYS immediately after her initial appointmentThe reason why we bring patients back is because we go over them in detail with them and cannot do this in the middle of a busy shift minutes after they were takenWhen the title of the complaint is "Contract Disputes" I'm not sure what that actually meansThere was no contract signed.The quote from the requested settlement is "Refund, I would like the Revdex.com to look into this company"Maximized Living" was not disclosed to me upfrontI literally thought I was seeing a chiropractic practice that was possibly new to the area and that being at a health fair w to a group reviewing x raysI was completely lied to about the actual costWhen I got home I looked up Maximized Living and its some sort of franchiseThey are unethical" Let me clear a few things up in this paragraph:We are Cherry City ChiropracticThat is the DBA of our businessWe are part of a franchise called Maximized LivingThere are two licensed chiropractors in this building, so yes this is a chiropractic officeAlso, our door reads "CHERRY CITY CHIROPRACTIC" in bold letters.Furthermore, we do not review patient xrays in a groupThat would be a hippa violationWe teach them what their xrays should and should not look like with xrays that are examplesThe patient always has the right to sign an xray request and receive her xrays; which Dr Amy offered and sent her the x-rays later that evening.All in all, I would say that a complaint to the Revdex.com is not in orderThe patient made quite a scene in our office and we tried to do our best to resolve the issue while still taking the steps to take the best care of the patient possibleWhen the patient says that she "requested a refund", we believe that to be wholly inaccurate due to the fact that we would have issued that refundDrAmy S [redacted] spent minutes answering questions from her in the room during a busy shift to get all her questions answered, after she threw a huge fit at our front desk and was incredibly rude to our staffThe patient seemed to be irrational during the time of the appointment due to what she perceived to happenThe patient also states that she was told nothing else would be charged and that is accurate...nothing else was charged on that visitShe was informed at the health fair that if she got adjusted on the second follvisit that fee would be $and we would go from there with recommendationsShe also mentioned she had an auto accident case and regular medical insuranceShe was told to bring both of these cards and claim info in on her first visit so that we could verify that the auto accident case was still open or if we needed to go through her medical insuranceAgain, all of this was explained prior to her coming in at the health fair and on the first visit by our front desk staff.The patient was refunded the $just now, please expect it to take 5-business days to clearPlease let me know that you received this email and if there is anything else we need to do to remedy this situationThank you!-Dr Ryan S***
From: Ryan S[redacted] Sent: Monday, January 30, 2017 3:47 PMSubject: Revdex.com complaint [redacted]Thank you for your letter.In regards to the patient and the complaint in question. Most of what the patient said is accurate. However, the patient is leaving out some crucial details. 1: The patient...
never requested a refund. She left and never called us back to request it. If she is unhappy for her service we are more than willing to give her back the $52. She has never contacted us with such a request. None of my staff members were asked for a refund and my staff definitely remembers her as she was making quite a scene in our office. We will refund the patient right away. 2: She asked for us to go over her XRAYS immediately after her initial appointment. The reason why we bring patients back is because we go over them in detail with them and cannot do this in the middle of a busy shift minutes after they were taken. When the title of the complaint is "Contract Disputes" I'm not sure what that actually means. There was no contract signed.The quote from the requested settlement is "Refund, I would like the Revdex.com to look into this company. "Maximized Living" was not disclosed to me upfront. I literally thought I was seeing a chiropractic practice that was possibly new to the area and that being at a health fair w to a group reviewing x rays. I was completely lied to about the actual cost. When I got home I looked up Maximized Living and its some sort of franchise. They are unethical" Let me clear a few things up in this paragraph:We are Cherry City Chiropractic. That is the DBA of our business. We are part of a franchise called Maximized Living. There are two licensed chiropractors in this building, so yes this is a chiropractic office. Also, our door reads "CHERRY CITY CHIROPRACTIC" in bold letters.Furthermore, we do not review patient xrays in a group. That would be a hippa violation. We teach them what their xrays should and should not look like with xrays that are examples. The patient always has the right to sign an xray request and receive her xrays; which Dr Amy offered and sent her the x-rays later that evening.All in all, I would say that a complaint to the Revdex.com is not in order. The patient made quite a scene in our office and we tried to do our best to resolve the issue while still taking the steps to take the best care of the patient possible. When the patient says that she "requested a refund", we believe that to be wholly inaccurate due to the fact that we would have issued that refund. Dr. Amy S[redacted] spent 20 minutes answering questions from her in the room during a busy shift to get all her questions answered, after she threw a huge fit at our front desk and was incredibly rude to our staff. The patient seemed to be irrational during the time of the appointment due to what she perceived to happen. The patient also states that she was told nothing else would be charged and that is accurate...nothing else was charged on that visit. She was informed at the health fair that if she got adjusted on the second follow-up visit that fee would be $60 and we would go from there with recommendations. She also mentioned she had an auto accident case and regular medical insurance. She was told to bring both of these cards and claim info in on her first visit so that we could verify that the auto accident case was still open or if we needed to go through her medical insurance. Again, all of this was explained prior to her coming in at the health fair and on the first visit by our front desk staff.The patient was refunded the $52 just now, please expect it to take 5-7 business days to clear. Please let me know that you received this email and if there is anything else we need to do to remedy this situation. Thank you!-Dr Ryan S[redacted]
From: Ryan S*** Sent: Monday, January 30, 3:PMSubject: Revdex.com complaint [redacted] Thank you for your letter.In regards to the patient and the complaint in questionMost of what the patient said is accurateHowever, the patient is leaving out some crucial details1: The patient never requested a refundShe left and never called us back to request itIf she is unhappy for her service we are more than willing to give her back the $She has never contacted us with such a requestNone of my staff members were asked for a refund and my staff definitely remembers her as she was making quite a scene in our officeWe will refund the patient right away2: She asked for us to go over her XRAYS immediately after her initial appointmentThe reason why we bring patients back is because we go over them in detail with them and cannot do this in the middle of a busy shift minutes after they were takenWhen the title of the complaint is "Contract Disputes" I'm not sure what that actually meansThere was no contract signed.The quote from the requested settlement is "Refund, I would like the Revdex.com to look into this company"Maximized Living" was not disclosed to me upfrontI literally thought I was seeing a chiropractic practice that was possibly new to the area and that being at a health fair w to a group reviewing x raysI was completely lied to about the actual costWhen I got home I looked up Maximized Living and its some sort of franchiseThey are unethical" Let me clear a few things up in this paragraph:We are Cherry City ChiropracticThat is the DBA of our businessWe are part of a franchise called Maximized LivingThere are two licensed chiropractors in this building, so yes this is a chiropractic officeAlso, our door reads "CHERRY CITY CHIROPRACTIC" in bold letters.Furthermore, we do not review patient xrays in a groupThat would be a hippa violationWe teach them what their xrays should and should not look like with xrays that are examplesThe patient always has the right to sign an xray request and receive her xrays; which Dr Amy offered and sent her the x-rays later that evening.All in all, I would say that a complaint to the Revdex.com is not in orderThe patient made quite a scene in our office and we tried to do our best to resolve the issue while still taking the steps to take the best care of the patient possibleWhen the patient says that she "requested a refund", we believe that to be wholly inaccurate due to the fact that we would have issued that refundDrAmy S [redacted] spent minutes answering questions from her in the room during a busy shift to get all her questions answered, after she threw a huge fit at our front desk and was incredibly rude to our staffThe patient seemed to be irrational during the time of the appointment due to what she perceived to happenThe patient also states that she was told nothing else would be charged and that is accurate...nothing else was charged on that visitShe was informed at the health fair that if she got adjusted on the second follvisit that fee would be $and we would go from there with recommendationsShe also mentioned she had an auto accident case and regular medical insuranceShe was told to bring both of these cards and claim info in on her first visit so that we could verify that the auto accident case was still open or if we needed to go through her medical insuranceAgain, all of this was explained prior to her coming in at the health fair and on the first visit by our front desk staff.The patient was refunded the $just now, please expect it to take 5-business days to clearPlease let me know that you received this email and if there is anything else we need to do to remedy this situationThank you!-Dr Ryan S***
From: Ryan S[redacted] Sent: Monday, January 30, 2017 3:47 PMSubject: Revdex.com complaint [redacted]Thank you for your letter.In regards to the patient and the complaint in question. Most of what the patient said is accurate. However, the patient is leaving out some crucial details. 1: The patient...
never requested a refund. She left and never called us back to request it. If she is unhappy for her service we are more than willing to give her back the $52. She has never contacted us with such a request. None of my staff members were asked for a refund and my staff definitely remembers her as she was making quite a scene in our office. We will refund the patient right away. 2: She asked for us to go over her XRAYS immediately after her initial appointment. The reason why we bring patients back is because we go over them in detail with them and cannot do this in the middle of a busy shift minutes after they were taken. When the title of the complaint is "Contract Disputes" I'm not sure what that actually means. There was no contract signed.The quote from the requested settlement is "Refund, I would like the Revdex.com to look into this company. "Maximized Living" was not disclosed to me upfront. I literally thought I was seeing a chiropractic practice that was possibly new to the area and that being at a health fair w to a group reviewing x rays. I was completely lied to about the actual cost. When I got home I looked up Maximized Living and its some sort of franchise. They are unethical" Let me clear a few things up in this paragraph:We are Cherry City Chiropractic. That is the DBA of our business. We are part of a franchise called Maximized Living. There are two licensed chiropractors in this building, so yes this is a chiropractic office. Also, our door reads "CHERRY CITY CHIROPRACTIC" in bold letters.Furthermore, we do not review patient xrays in a group. That would be a hippa violation. We teach them what their xrays should and should not look like with xrays that are examples. The patient always has the right to sign an xray request and receive her xrays; which Dr Amy offered and sent her the x-rays later that evening.All in all, I would say that a complaint to the Revdex.com is not in order. The patient made quite a scene in our office and we tried to do our best to resolve the issue while still taking the steps to take the best care of the patient possible. When the patient says that she "requested a refund", we believe that to be wholly inaccurate due to the fact that we would have issued that refund. Dr. Amy S[redacted] spent 20 minutes answering questions from her in the room during a busy shift to get all her questions answered, after she threw a huge fit at our front desk and was incredibly rude to our staff. The patient seemed to be irrational during the time of the appointment due to what she perceived to happen. The patient also states that she was told nothing else would be charged and that is accurate...nothing else was charged on that visit. She was informed at the health fair that if she got adjusted on the second follow-up visit that fee would be $60 and we would go from there with recommendations. She also mentioned she had an auto accident case and regular medical insurance. She was told to bring both of these cards and claim info in on her first visit so that we could verify that the auto accident case was still open or if we needed to go through her medical insurance. Again, all of this was explained prior to her coming in at the health fair and on the first visit by our front desk staff.The patient was refunded the $52 just now, please expect it to take 5-7 business days to clear. Please let me know that you received this email and if there is anything else we need to do to remedy this situation. Thank you!-Dr Ryan S[redacted]