Initial Business Response /* (1000, 6, 2015/09/23) */
When the Cherry Creek Athletic Club (CCAC) tried to process Ms***'s membership dues for the month of May 2015, the credit card was declined due to being "lost/stolen card." An email was sent immediately as well as correspondence mailed to
the home address on file provided by Ms***She emailed back that the card was missing and a new one would arrive in ten daysNo mention was made of requesting a leave of absenceOn May 23, her billing statement was returned as "moved left no address, unable to forward, return to sender." When an email was sent July 16, notifying her of the outstanding balance, she responded by email the next day stating "this is wrong, please call me to discuss." Shortly after sending this email, Ms*** sent a second email stating "I am very upset about thisPlease cancel my membership." The Business Office called her back within minutes of receiving the second email, but could only leave a voice messageFinally, on August 18, Ms*** was reached by phone who stated she was out of state caring for her mother and not using the ClubIt was explained to her that dues are not based on usage and that her account was now over days oldA leave of absence, required to be made in writing, was never submittedShe was informed that we needed resolution regarding her outstanding balance by August 25; otherwise, her account would be sent to collectionsA second message was left on August with no return callThe member was sent to *** on August 25,
When Ms*** states that we "refuse to work with her in any form," she fails to recognize that *** is our agent working on our behalfThey have full authority to represent our interests in seeking resolution with regards to her accountUltimately, when multiple contact efforts were unsuccessful in resolving her account balance, the CCAC had no choice but to involve our agent
Initial Business Response /* (1000, 6, 2015/09/23) */
Ms. [redacted] signed a first year agreement in June 2013. Per the membership agreement, "those members obligated to the terms of a one-year contract with The Club may not resign for any reason." After the first year membership expired, as stated...
in the membership agreement, it rolled into a month to month agreement. The options available to Ms. [redacted] for early cancellation were explained when she inquired in March 2014 and, again, in writing on July 25, 2014. She did not act on either option offered nor did she respond by the date given before her account would be sent to collections. Since dues are not based on usage, moving out of state did not relieve Ms. [redacted] from the terms of her membership agreement. Her account was over 120 days past due before it was finally sent to collections, a full month longer than most members are given in her position.
When Ms. [redacted] states that we are "not willing to work with her to resolve," she fails to recognize that Wakefield & Associates is our agent working on our behalf. They have full authority to represent our interests in seeking resolution with regards to her account. Ultimately, when multiple contact efforts were unsuccessful in resolving her account balance, the CCAC had no choice but to involve our agent.
Initial Business Response /* (1000, 6, 2015/09/23) */
When the Cherry Creek Athletic Club (CCAC) tried to process Ms***'s membership dues for the month of May 2015, the credit card was declined due to being "lost/stolen card." An email was sent immediately as well as correspondence mailed to
the home address on file provided by Ms***She emailed back that the card was missing and a new one would arrive in ten daysNo mention was made of requesting a leave of absenceOn May 23, her billing statement was returned as "moved left no address, unable to forward, return to sender." When an email was sent July 16, notifying her of the outstanding balance, she responded by email the next day stating "this is wrong, please call me to discuss." Shortly after sending this email, Ms*** sent a second email stating "I am very upset about thisPlease cancel my membership." The Business Office called her back within minutes of receiving the second email, but could only leave a voice messageFinally, on August 18, Ms*** was reached by phone who stated she was out of state caring for her mother and not using the ClubIt was explained to her that dues are not based on usage and that her account was now over days oldA leave of absence, required to be made in writing, was never submittedShe was informed that we needed resolution regarding her outstanding balance by August 25; otherwise, her account would be sent to collectionsA second message was left on August with no return callThe member was sent to *** on August 25,
When Ms*** states that we "refuse to work with her in any form," she fails to recognize that *** is our agent working on our behalfThey have full authority to represent our interests in seeking resolution with regards to her accountUltimately, when multiple contact efforts were unsuccessful in resolving her account balance, the CCAC had no choice but to involve our agent
Initial Business Response /* (1000, 6, 2015/09/23) */
Ms. [redacted] signed a first year agreement in June 2013. Per the membership agreement, "those members obligated to the terms of a one-year contract with The Club may not resign for any reason." After the first year membership expired, as stated...
in the membership agreement, it rolled into a month to month agreement. The options available to Ms. [redacted] for early cancellation were explained when she inquired in March 2014 and, again, in writing on July 25, 2014. She did not act on either option offered nor did she respond by the date given before her account would be sent to collections. Since dues are not based on usage, moving out of state did not relieve Ms. [redacted] from the terms of her membership agreement. Her account was over 120 days past due before it was finally sent to collections, a full month longer than most members are given in her position.
When Ms. [redacted] states that we are "not willing to work with her to resolve," she fails to recognize that Wakefield & Associates is our agent working on our behalf. They have full authority to represent our interests in seeking resolution with regards to her account. Ultimately, when multiple contact efforts were unsuccessful in resolving her account balance, the CCAC had no choice but to involve our agent.