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Cherry Health Center

607 W Battlefield St, Springfield, Missouri, United States, 65807-4123

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My wife and I are seen at this facility, during one of my visits they were showing me a new machine they had just got in, I found the machine to be very painful and not to be covered by our insurance. I explained that we could not pay for that machine out of pocket and not use it on me or my wife. The very first visit my wife had they used that machine on her and charged her for a package of treatments for $360.00.

Customer Response

We received a check on 11/25/2017 from Cherry Hill Health Center in the amount of $300. We were seeking the full $360 but the health center withheld $60 from the amount for a treatment which they said they performed but I am not aware of any such treatment. Unfortunately, I have cashed the check since we were in need of the funds. However, I do request that Cherry Hill Health Center reconsider refunding the $60 also or provide documentation that a treatment was received by my wife.

Cherry Health Center Response

Dear Revdex.com,

I am writing in regards to a compliant received in your office by *** submitted on 11/15/17. ID # ***.

The complaint states that he and his wife are patients here in the facility, and that our new Pressure Wave therapy was found to be painful, and he did not want the machine used on him or his wife.

Let me first start by saying that Mr. is not a patient here in our office. He accompanied his wife, *** to her Physical Therapy evaluation appointment. The patient was seen here several times in our therapy department and was seeing great improvement per our therapist. The Patient was educated on the use of the medical waver for her hamstring tightness. Patient was educated that the medical wave is an FDA approved device but is still on the trial periods of use. Patient was informed of the indications and complaint on the use of the device. The patient stated to the Doctor of Physical Therapy that she had her own money, and wanted to purchase 6 treatments of the medical wave therapy. Patient is of sound mind and Mr. does not have power of attorney over the patient, so we proceeded with the new therapy.

Mr. has since stated that Ms. would not be returning for therapy, as he has admitted her into a care facility. I spoke with the billing manager and a refund was issued to Ms. for the unused portion of her treatment on November 14, 2017. The check has cleared our bank.

If you have any questions regarding this complaint please feel free to call the office at ***.

Sincerely

Cherry Health Center Response

Dear Revdex.com,

I am writing in response to Mr. second comment regarding his wife's care. ID # ***. His second statement requests a "FULL" refund or proof that his wife received the treatment. Per Mr ***'s first complaint he stated " The very first visit my wife had they used the machine on her and charged her for a package of treatment for $360.00." The patient has been seen for 12 visits here in the office, with the Pressure Wave performed on the 11th visit. Per progress notes from my Doctor of Physical Therapy, the patient reported great improvement with the Wave therapy, and P.T. treatment.

As stated to Mr., prior to his Revdex.com complaint regarding the office, his wife was explained the charges for the device, and she stated she wished to proceed. She stated to the therapist that she has "her own money and can afford the treatment". I asked Mr. to have his wife contact the office and request the refund, since it was her account, and her check but he refused. He stated I would not be hearing from her, and she would not be returning for the rest of her therapy. I discussed the account with the billing manager and we refunded the unused portion. Again this has been refunded to the patient and the check has cleared the bank.

It seems after reviewing both his statements to the Revdex.com there are inaccuracies to his complaint, but I will be more than happy to provide proof of treatment to the Revdex.com with a signed consent from the patient if further documentation is required.

Please feel free to contact the office for any further details.

Sincerely

Customer Response

Complaint: ***

I am rejecting this response because: I feel that you took advantage of my wife. She does not have the capacity to make these decisions.

Sincerely

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Address: 607 W Battlefield St, Springfield, Missouri, United States, 65807-4123

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+1 (417) 881-1850

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