Aspect Properties has accounted for all monies received from [redacted] and J [redacted] with respect to the rental property located at [redacted] Michigan All contributions received are on Ms [redacted] owner statement Proof of payment to the contractors has been sent as well Aspect Properties does not have any funds with respect to Ms [redacted] rental property All funds have been paid to the contractors or paid to Ms [redacted] An email with all proofs have been sent to Ms [redacted] and [redacted] .Please let us know if any further documentation is needed.Thank you
We do understand the tenants concerns and we share them as well.Aspect Properties does not own the home, we are a 3rd party property management company [redacted] is one of our real estate salespersons, so he would not have handled any repair work That would have been handled by calling our Customer Care Team The tenant did have their security deposit refunded, however, there was an outstanding utility bill that was charged to their account.Per Michigan law, when they received their deposit settlement and check, they should have notified us, in writing, of any disagreements, so that we could have talked to the owner and settled the issue.The deposit check was cashed on September 30, If there is a further question, please feel free to contact usThank you, Aspect Properties
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:The truth is there is nothing in the original lease stating that we agreed to replace the carpet at the residence They agreed to lease the home to six people who were all listed on the lease Two adults and four children The carpet throughout the home was white Aspect Properties can not just make up fees We asked to come in to discuss these charges with Aspect Properties because we were not in agreement with the fees for replacing carpet and wear We purchased and left three new doors at the property Aspect Properties has not mentioned these new replacement doors There was no debris left throughout the home All rooms were empty and vacuumed The home was left with wear and tear The yard was cleaned every fall and every spring We even paid for the lawn company to spray for weeds.The truth is the water bill was always sent to Aspect Properties directly and Aspect Properties would include it in the next lease bill This water bill is included in the remaining amount of that we agree to pay The truth is we moved out on the day after trash day It was a very windy day with six days prior to the next trash day Anything left in the garage was there to prevent it from blowing down the neighborhood streetAgain, the charges Aspect is charging for moving these items to the road is unreasonable.We were expecting Aspect Properties to take this matter to court They are over charging us for the wear and tear This matter should have been resolved on 1/7/ Our stance has been the same the amount we owe less our security deposit is $Ask yourself if we have paid Aspect Properties at times more than $per month for than years (more than $150k) why would we dispute about $2000? Aspect Properties is trying to take advantage of their customer.The Homeowner of this property pays Aspect Properties to do the very job that Aspect Properties is attempting to charge us to do The amount we owe after deducting our security deposit of $is $ Regards, [redacted]
According to the calls we received, both from this tenant and from CMC:____________________________________________________________________________...⇄ called -
first seconds of the phone call was me listening to the tenant and *** from CMC fighting with one anotherTenant said CMC cut lines into the floor and is now leaving.Tenant's side of the story: CMC came out to start the job in the back roomTenant brought up the issue they had with the sink (a repair done by CMC) saying CMC did it incorrectly and he went back after them and did it the right way (the issue was with the type of material that was used, silicon vs plumbers putty)Tenant said this was not brought up in a confrontational manorHe said ***'s reply to him was confrontationalTenant is insistent that he was not the cause of this altercationTheir talks escalated, tenant complained about the way they put up plastic to protect their belongings (CMC is cutting into a concrete floor-dust everywhere)Tenant is going to send me photos to show how their things were not protectedCMC cut lines into the floor then packed up and left.*** (CMC) side of the story: They were bombarded with issues right when they walked in the door, tenant started complaining immediately, talking about the issue with the sink not being done properly-*** told him they should've reported it and they would've come back outThe tenant was complaining to him that he didn't have commercial license plates or a marked vehicle, also complained about the fact that they used a concrete saw rather than a jack hammerThey fought about they way CMC hung tarpsCMC did tell the tenant they would vacuum it up, but tenant did not think this was acceptable*** said the issue with the sink not being repaired properly came up AFTER he told his crew to pack up and head out.____________________________________________________________________________...⇄ are not sure why the tenant does not think CMC is a plumbing company As you can see from their website *** they are a plumbing, heating and cooling company They are properly licensed and insured to do both types of work It was not a heating and cooling guy sent to the home.Now, though the owner will have to pay CMC for the work, the tenant will no longer allow them to enter the home Because of that, we have to find someone for the homeowner to complete the work without adding to the owner's total As the tenant is aware, Aspect Properties does not own the home they are renting We are managing it for an investor who lives out of the country, and therefore communications can be difficult.We do show that we have been attempting to accommodate the tenant as much as possible However, the notes sent to us, and made by our staff tell a much different story in the tenant's demeanor with our staff.As soon as we can get a new plumber, the job will be completed, as the tenant was told on Friday
HI ***,Aspect Properties said they wouldn't pay the $for the evection, so I don't expect this, however I still am entitled to the $4, that was paid by the people I bought the house from which is not showing on my statements.Thank you
Ms*** has not entered a work order for the issue she is claiming is outstanding All issues pertaining to her home have been repaired and there are currently no tasks open for her. We will enter this as an open task for MsHope, however and get the issue dealt with. We do have a
former item regarding a faucet, in which Ms*** sent a message stating, "we are going to leave it the way it is and you can fix when we leave" Thank you, Cherry Hill Companies | Aspect Properties
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***
On 4-10-15, Aspect Properties called and has decided to refund our our deposit and 1st months rent, and to also terminate any lease agreementsWhile we are still out of our moving costs, and will further that issue in an appropriate manner
I also wanted to take the time to follow through with why we rejected the businesses reponse
They were not honest with their reponse to my complaint, and lack factsWe did not sign the lease with them on March 28th, we signed on March 27thWe attempted to move in on the 28thTheir emergency maintenance man did say he would find someone on the 28th, and after a couple hours and not able to find someone, said he was on his way to fix the issue HIMSELFHe never came and stop taking our callsLeaving us sitting in the driveway for HOURSNo we absolutely NEVER cancelled on maintenance on Sun the 29thwe did receive a call, but it was literally minutes before we had to have the uhaul backAnd because there was a key box on the door that contained the keys, the work still could have been done, and wasnt
Aspect said they talked to our agent instead of us?? Found a new place?? That is also VERY informationInfact, we had to pay rent where we were at again, and have proof of that
WE NEVER asked aspect to change our move in date till Sat April 4th! As a matter of fact, it was aspect who had to scheduale the pipes to be fixed, and that wasnt even being done till april 1st, and it took two daysthey moved the day
As for claiming that we simply changed our mind, and cost them alot of moneyand that they took the home off the market for usthe home was empty all winter, it had only been off the market a week (since the day we put our dep on it) and at which time they had plenty of time to make sure it was ready to be moved intoAnd in all honesty, the house never came off their site as available, and the for rent signs never came out of the yard
In their own letter of response, they stated "our agent said we wanted a refund", so how is it they also say they thought we were satisfiedThey are fully aware that ever single time, and person, that we spoke with aspect, knew we wanted our money back, and we were not satisfied!!!! Not even close to it
Since my 1st complaint, we also found that home is non compliant in the city of *** *** for inspectionNow we definetly would not have went through all of this time and effort, simply because we changed our minds!
Thank you for all your help Revdex.com
Mrs*** is correct in stating that they lived in the rental property for years. They paid a $pet fee at the time of move in and $per month for pet rent. The monthly rent was $2,at the time of move in, and had increased to $2,over the 6-year
duration. They moved out in November 2015. They only paid their rent through August 2015. Their rent balance at the time of move out was $4,796.19, which included a water bill of $from 4/1-7/1/15. The owner of the property had to pay this water bill before it transferred to his property taxes, as the ***’s had not paid it. Mrs*** indicating that they were not under a lease is incorrect. Their original lease that the signed always remains in effect, even while going month-to-month. This is indicated in the lease language as well. Along with the rent balance, they were charged for damages to the property Please click on the link to view the pictures that we have showing the damages *** This is excessive, and not considered wear and tear Per the signed lease, “Resident shall take good care of the Premises and fixtures therein and shall maintain them in good order and condition. Upon termination of this Lease, Resident shall surrender the Premises in as good condition as when received, reasonable wear and tear expected.” There were marks on the walls and kitchen cupboards from marker, pet urine stains and numerous spills on the carpeting, a torn door wall screen, grease on the outside of the oven and on the oven hood fan, clogged kitchen sink that was filled with water, children's toys left in the back yard, a large pile of trash and debris left in the garage, bathrooms were left filthy, bedroom doors had holes in them, closet doors off the track and leaning up against a wall, large oil stains in the driveway, etcThis matter should have been resolved by 1/7/16, which was days after the security deposit settlement was issued to Mr& Mrs*** The security deposit settlement indicated "All claims will be sent to collections after days" Mrs*** disputed the charges in writing on 12/23/ A response to her dispute was sent with pictures on 1/21/ On 2/15/16, Mrs*** sent the exact same dispute again Mrs*** was advised at that time that the owner of the property wishes to pursue the charges for both her balance owing in rent ($2,after the $2,security deposit was reduced from the initial rent balance of $4796.19), as well as the charges for the damages that he had to pay to repair On 4/4/Mrs*** emailed asking if the owner of the property was willing to negotiate the settlement amount We responded on 4/7/advising that the owner of the property would be willing to reduce the charges by 15% We asked Mrs*** to respond within days She failed to do so and on 4/15/16, we filed the claim with the collection agency Mrs*** was advised a couple times in writing that if this claim was left unpaid, it would be sent to collectionsWe would have liked to have settled this issue directly with Mr& Mrs***. However, this claim should have been taken care of by 1/7/16. As of 4/15/16, the claim had still not been paid, leaving us no choice but to file with the collection agency. Now that the collection agency is handling the case, we can no longer negotiate directly with Mrs***, she will have to work directly with the collection agency
Ms. [redacted] submitted her application through her agent, one not affiliated with Aspect Properties, on March 13, 2015. We received and ran the application on that date. The application was not approved on its own, but that would be explained to Ms. [redacted] through the credit reporting...
agency since we are not legally able to release that information. Our office then reached out to the owners to see if they would allow Ms. [redacted] application to be approved, even though the application did not achieve an approved status on its own merit. After checking, it was decided that she could move in with an approved co-applicant.Ms. [redacted] than submitted an application with her mother's name, and paid the application fee online. She then called our office and paid the fee again. We are not sure why she did this, but we would not catch the 2 being done simultaneously and it takes a bit for the online processing company to show a payment being received.According to my conversation with [redacted], our Director of Finance, the following occurred:"I sent her the first (security deposit) back last week, I have the other one, I will send out today. She accused us of charging her credit card twice when she submitted the application through [redacted] (our online portal) twice once for herself and the other for her mother and then called in to the office and paid over the phone. [redacted], our Director of Customer Service) had to track down all the payments to make sure she was due a refund. After we found it I told her she was the one who submitted it twice and I would be sending her the other check."So, while Ms. [redacted] feels that [redacted] was rude to her, this was not the case and Aspect Properties at no time told her she would not receive back the application fees paid in excess of the $35 non-refundable fee stated on our application and website.We have discussed the incident with Ms. [redacted] and the rest of the team to make sure that potential applicants do not make this mistake either intentionally or unintentionally in the future. However, Ms. [redacted]'s track record with our company does not in any way reflect in the manner of this accounted incident. Though we are always working to make the customer experience a better one, Ms. [redacted] has never had a problem discussing anything with any clients. Whether the fault lies with Aspect or with the client.Any other questions can be directed to us at [redacted] or through our website at [redacted]
Thank you,Aspect Properties[redacted]###-###-####
The new tenants signed their lease and were scheduled to move
into the property on Saturday, March 28th. They are correct that the water was not on
when they arrived. This was a mistake on our part and we truly apologized for
the issue as we know this can be a huge inconvenience while...
moving. This is
embarrassing to us and we always want our clients to me happy when moving into
a new home. Our maintenance worker that took their emergency call tried to get
someone to the home to address the problem the same night or first thing the
next morning. The tenants canceled on the contractor that was scheduled to go
to the home to resolve the problem on Sunday, March 29th. Monday we did send a plumber to the home to check on the problem. He was able to turn the water on but the pipes were rusted and needed to be fixed. We always want to ensure that these kind of issues are fixed properly for our tenants and do not create future problems. On Monday their agent
called our office stating that they would like their money refunded and she had
found them a new home. All of our clients are made aware that the deposits are
nonrefundable after 72 hours and that once a lease has been signed it cannot be
broken. We pulled the home off of the market for the tenants and could have
found a different client to live in the home if we knew they were going to
change their minds. This can be very costly to us and to the owner of the home
as weeks go by without a renter. We notified the agent that we do not do
refunds and we would have the issue taken care of as quickly as possible. We
also let them know that we would not charge the tenants until they were able to
move in and offer an extra two days credit for the inconvenience. The agent
should have been aware of our guidelines and not given the clients false hope
and encouraged them to find another home. The tenant also spoke with a manager at our office and discussed their new move in date. She let them know that the water was turned on but the pipes needed to be fixed before they could move in and use the water. She let them know it would only take a day or two to fix. They said that they would like to move in the following Saturday, April 4th. The plumber was able to complete the work by Wednesday, April 1st and the home was move in ready the next day. In
the mean time we contacted our attorney to ensure we were follow the law. He
spoke to two additional attorneys and all agreed that we are within the law and
we did not break our end of the contract. We were crediting them for the time
not in the home and addressing the issue immediately. The attorney said this
would be considered and inconvenience and not a breach of contract. The tenants
also had an attorney representing them contact ours to discuss the issue. He
agreed with what our attorney told him and notified us that he was going to
advise his clients to stay in the home. We notified the tenants that the home
was ready to move into and that the credit had been applied to their account.
We have not heard from them since and were under the impression that they were
satisfied.
As previously emailed to Mr. [redacted]: "[redacted], There has actually not been any vagueness in our dealings with you regarding your property at [redacted]. In May, Cherry Hill Real Estate advised you to find new property management because of your verbally abusive behavior in dealing...
with the property. Cherry Hill, through a "loan" to you, changed the furnace on your home, even though we had been told you would send the entire total prior to the repair. We did not charge you the management agreement provided interest rate, because of the length of our service to you and your wife. Currently, the only rents that are still with Cherry Hill Real Estate are those for June of this year. The total shown on your online portal access includes the security deposit, which will be forwarded to RPM. As for tenant ledgers, leases, tenant notes and other items, those were also available from your online portal, however, we will send copies to save you the inconvenience of getting them from there. I also trust that RPM has already contacted the renter of the home. If you are concerned regarding to the furnace that All Heating and Cooling put into your unit, it could actually be handled quite easily by RPM scheduling a quick inspection during the takeover of management. Since All Heating and Cooling has been a trusted contractor of ours for years, we have no doubt that the furnace was installed. There is also no doubt in the tenant's mind after waiting for your approval to receive heat. Thank you, [redacted]CEO" To which we received this reply: "[redacted], Thanks for the response. RPM is waiting for the security deposit. I am still waiting for June's rent. Any idea when the money will be transferred? [redacted] Fist Pump sent from [redacted]'s Mobile phone" We have already begun the process of sending all information to the new property management agreement.
We do understand the tenants concerns and we share them as well.Aspect Properties does not own the home, we are a 3rd party property management company. [redacted] is one of our real estate salespersons, so he would not have handled any repair work. That would have been handled by calling our...
Customer Care Team. The tenant did have their security deposit refunded, however, there was an outstanding utility bill that was charged to their account.Per Michigan law, when they received their deposit settlement and check, they should have notified us, in writing, of any disagreements, so that we could have talked to the owner and settled the issue.The deposit check was cashed on September 30, 2015. If there is a further question, please feel free to contact us. Thank you, Aspect Properties
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The truth is there is nothing in the original lease stating that we agreed to replace the carpet at the residence. They agreed to lease the home to six people who were all listed on the lease. Two adults and four children. The carpet throughout the home was white. Aspect Properties can not just make up fees. We asked to come in to discuss these charges with Aspect Properties because we were not in agreement with the fees for replacing carpet and normal wear. We purchased and left three new doors at the property. Aspect Properties has not mentioned these new replacement doors. There was no debris left throughout the home. All rooms were empty and vacuumed. The home was left with normal wear and tear. The yard was cleaned every fall and every spring. We even paid for the lawn company to spray for weeds.The truth is the water bill was always sent to Aspect Properties directly and Aspect Properties would include it in the next lease bill. This water bill is included in the remaining amount of that we agree to pay. The truth is we moved out on the day after trash day. It was a very windy day with six days prior to the next trash day. Anything left in the garage was there to prevent it from blowing down the neighborhood street. Again, the charges Aspect is charging for moving these items to the road is unreasonable.We were expecting Aspect Properties to take this matter to court. They are over charging us for the normal wear and tear. This matter should have been resolved on 1/7/2016. Our stance has been the same the amount we owe less our security deposit is $2705.39. Ask yourself if we have paid Aspect Properties at times more than $2120. per month for than 6 years (more than $150k) why would we dispute about $2000? Aspect Properties is trying to take advantage of their customer.The Homeowner of this property pays Aspect Properties to do the very job that Aspect Properties is attempting to charge us to do. The amount we owe after deducting our security deposit of $2100 is $2705.39.
Regards,
[redacted]
monies received from [redacted] and J[redacted] with respect to the rental property located at [redacted] Michigan. All contributions received are on Ms. [redacted] owner statement. Proof of payment to the contractors has been sent as well. Aspect Properties does not have any funds with respect to Ms. [redacted] rental property. All funds have been paid to the contractors or paid to Ms. [redacted]. An email with all proofs have been sent to Ms. [redacted] and [redacted].Please let us know if any further documentation is needed.Thank you.
Aspect Properties has accounted for all monies received from [redacted] and J [redacted] with respect to the rental property located at [redacted] Michigan All contributions received are on Ms [redacted] owner statement Proof of payment to the contractors has been sent as well Aspect Properties does not have any funds with respect to Ms [redacted] rental property All funds have been paid to the contractors or paid to Ms [redacted] An email with all proofs have been sent to Ms [redacted] and [redacted] .Please let us know if any further documentation is needed.Thank you
We do understand the tenants concerns and we share them as well.Aspect Properties does not own the home, we are a 3rd party property management company [redacted] is one of our real estate salespersons, so he would not have handled any repair work That would have been handled by calling our Customer Care Team The tenant did have their security deposit refunded, however, there was an outstanding utility bill that was charged to their account.Per Michigan law, when they received their deposit settlement and check, they should have notified us, in writing, of any disagreements, so that we could have talked to the owner and settled the issue.The deposit check was cashed on September 30, If there is a further question, please feel free to contact usThank you, Aspect Properties
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:The truth is there is nothing in the original lease stating that we agreed to replace the carpet at the residence They agreed to lease the home to six people who were all listed on the lease Two adults and four children The carpet throughout the home was white Aspect Properties can not just make up fees We asked to come in to discuss these charges with Aspect Properties because we were not in agreement with the fees for replacing carpet and wear We purchased and left three new doors at the property Aspect Properties has not mentioned these new replacement doors There was no debris left throughout the home All rooms were empty and vacuumed The home was left with wear and tear The yard was cleaned every fall and every spring We even paid for the lawn company to spray for weeds.The truth is the water bill was always sent to Aspect Properties directly and Aspect Properties would include it in the next lease bill This water bill is included in the remaining amount of that we agree to pay The truth is we moved out on the day after trash day It was a very windy day with six days prior to the next trash day Anything left in the garage was there to prevent it from blowing down the neighborhood streetAgain, the charges Aspect is charging for moving these items to the road is unreasonable.We were expecting Aspect Properties to take this matter to court They are over charging us for the wear and tear This matter should have been resolved on 1/7/ Our stance has been the same the amount we owe less our security deposit is $Ask yourself if we have paid Aspect Properties at times more than $per month for than years (more than $150k) why would we dispute about $2000? Aspect Properties is trying to take advantage of their customer.The Homeowner of this property pays Aspect Properties to do the very job that Aspect Properties is attempting to charge us to do The amount we owe after deducting our security deposit of $is $ Regards, [redacted]
According to the calls we received, both from this tenant and from CMC:____________________________________________________________________________...⇄ called -
first seconds of the phone call was me listening to the tenant and *** from CMC fighting with one anotherTenant said CMC cut lines into the floor and is now leaving.Tenant's side of the story: CMC came out to start the job in the back roomTenant brought up the issue they had with the sink (a repair done by CMC) saying CMC did it incorrectly and he went back after them and did it the right way (the issue was with the type of material that was used, silicon vs plumbers putty)Tenant said this was not brought up in a confrontational manorHe said ***'s reply to him was confrontationalTenant is insistent that he was not the cause of this altercationTheir talks escalated, tenant complained about the way they put up plastic to protect their belongings (CMC is cutting into a concrete floor-dust everywhere)Tenant is going to send me photos to show how their things were not protectedCMC cut lines into the floor then packed up and left.*** (CMC) side of the story: They were bombarded with issues right when they walked in the door, tenant started complaining immediately, talking about the issue with the sink not being done properly-*** told him they should've reported it and they would've come back outThe tenant was complaining to him that he didn't have commercial license plates or a marked vehicle, also complained about the fact that they used a concrete saw rather than a jack hammerThey fought about they way CMC hung tarpsCMC did tell the tenant they would vacuum it up, but tenant did not think this was acceptable*** said the issue with the sink not being repaired properly came up AFTER he told his crew to pack up and head out.____________________________________________________________________________...⇄ are not sure why the tenant does not think CMC is a plumbing company As you can see from their website *** they are a plumbing, heating and cooling company They are properly licensed and insured to do both types of work It was not a heating and cooling guy sent to the home.Now, though the owner will have to pay CMC for the work, the tenant will no longer allow them to enter the home Because of that, we have to find someone for the homeowner to complete the work without adding to the owner's total As the tenant is aware, Aspect Properties does not own the home they are renting We are managing it for an investor who lives out of the country, and therefore communications can be difficult.We do show that we have been attempting to accommodate the tenant as much as possible However, the notes sent to us, and made by our staff tell a much different story in the tenant's demeanor with our staff.As soon as we can get a new plumber, the job will be completed, as the tenant was told on Friday
HI ***,Aspect Properties said they wouldn't pay the $for the evection, so I don't expect this, however I still am entitled to the $4, that was paid by the people I bought the house from which is not showing on my statements.Thank you
Ms*** has not entered a work order for the issue she is claiming is outstanding All issues pertaining to her home have been repaired and there are currently no tasks open for her. We will enter this as an open task for MsHope, however and get the issue dealt with. We do have a
former item regarding a faucet, in which Ms*** sent a message stating, "we are going to leave it the way it is and you can fix when we leave" Thank you, Cherry Hill Companies | Aspect Properties
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***
On 4-10-15, Aspect Properties called and has decided to refund our our deposit and 1st months rent, and to also terminate any lease agreementsWhile we are still out of our moving costs, and will further that issue in an appropriate manner
I also wanted to take the time to follow through with why we rejected the businesses reponse
They were not honest with their reponse to my complaint, and lack factsWe did not sign the lease with them on March 28th, we signed on March 27thWe attempted to move in on the 28thTheir emergency maintenance man did say he would find someone on the 28th, and after a couple hours and not able to find someone, said he was on his way to fix the issue HIMSELFHe never came and stop taking our callsLeaving us sitting in the driveway for HOURSNo we absolutely NEVER cancelled on maintenance on Sun the 29thwe did receive a call, but it was literally minutes before we had to have the uhaul backAnd because there was a key box on the door that contained the keys, the work still could have been done, and wasnt
Aspect said they talked to our agent instead of us?? Found a new place?? That is also VERY informationInfact, we had to pay rent where we were at again, and have proof of that
WE NEVER asked aspect to change our move in date till Sat April 4th! As a matter of fact, it was aspect who had to scheduale the pipes to be fixed, and that wasnt even being done till april 1st, and it took two daysthey moved the day
As for claiming that we simply changed our mind, and cost them alot of moneyand that they took the home off the market for usthe home was empty all winter, it had only been off the market a week (since the day we put our dep on it) and at which time they had plenty of time to make sure it was ready to be moved intoAnd in all honesty, the house never came off their site as available, and the for rent signs never came out of the yard
In their own letter of response, they stated "our agent said we wanted a refund", so how is it they also say they thought we were satisfiedThey are fully aware that ever single time, and person, that we spoke with aspect, knew we wanted our money back, and we were not satisfied!!!! Not even close to it
Since my 1st complaint, we also found that home is non compliant in the city of *** *** for inspectionNow we definetly would not have went through all of this time and effort, simply because we changed our minds!
Thank you for all your help Revdex.com
Mrs*** is correct in stating that they lived in the rental property for years. They paid a $pet fee at the time of move in and $per month for pet rent. The monthly rent was $2,at the time of move in, and had increased to $2,over the 6-year
duration. They moved out in November 2015. They only paid their rent through August 2015. Their rent balance at the time of move out was $4,796.19, which included a water bill of $from 4/1-7/1/15. The owner of the property had to pay this water bill before it transferred to his property taxes, as the ***’s had not paid it. Mrs*** indicating that they were not under a lease is incorrect. Their original lease that the signed always remains in effect, even while going month-to-month. This is indicated in the lease language as well. Along with the rent balance, they were charged for damages to the property Please click on the link to view the pictures that we have showing the damages *** This is excessive, and not considered wear and tear Per the signed lease, “Resident shall take good care of the Premises and fixtures therein and shall maintain them in good order and condition. Upon termination of this Lease, Resident shall surrender the Premises in as good condition as when received, reasonable wear and tear expected.” There were marks on the walls and kitchen cupboards from marker, pet urine stains and numerous spills on the carpeting, a torn door wall screen, grease on the outside of the oven and on the oven hood fan, clogged kitchen sink that was filled with water, children's toys left in the back yard, a large pile of trash and debris left in the garage, bathrooms were left filthy, bedroom doors had holes in them, closet doors off the track and leaning up against a wall, large oil stains in the driveway, etcThis matter should have been resolved by 1/7/16, which was days after the security deposit settlement was issued to Mr& Mrs*** The security deposit settlement indicated "All claims will be sent to collections after days" Mrs*** disputed the charges in writing on 12/23/ A response to her dispute was sent with pictures on 1/21/ On 2/15/16, Mrs*** sent the exact same dispute again Mrs*** was advised at that time that the owner of the property wishes to pursue the charges for both her balance owing in rent ($2,after the $2,security deposit was reduced from the initial rent balance of $4796.19), as well as the charges for the damages that he had to pay to repair On 4/4/Mrs*** emailed asking if the owner of the property was willing to negotiate the settlement amount We responded on 4/7/advising that the owner of the property would be willing to reduce the charges by 15% We asked Mrs*** to respond within days She failed to do so and on 4/15/16, we filed the claim with the collection agency Mrs*** was advised a couple times in writing that if this claim was left unpaid, it would be sent to collectionsWe would have liked to have settled this issue directly with Mr& Mrs***. However, this claim should have been taken care of by 1/7/16. As of 4/15/16, the claim had still not been paid, leaving us no choice but to file with the collection agency. Now that the collection agency is handling the case, we can no longer negotiate directly with Mrs***, she will have to work directly with the collection agency
Ms. [redacted] submitted her application through her agent, one not affiliated with Aspect Properties, on March 13, 2015. We received and ran the application on that date. The application was not approved on its own, but that would be explained to Ms. [redacted] through the credit reporting...
agency since we are not legally able to release that information. Our office then reached out to the owners to see if they would allow Ms. [redacted] application to be approved, even though the application did not achieve an approved status on its own merit. After checking, it was decided that she could move in with an approved co-applicant.Ms. [redacted] than submitted an application with her mother's name, and paid the application fee online. She then called our office and paid the fee again. We are not sure why she did this, but we would not catch the 2 being done simultaneously and it takes a bit for the online processing company to show a payment being received.According to my conversation with [redacted], our Director of Finance, the following occurred:"I sent her the first (security deposit) back last week, I have the other one, I will send out today. She accused us of charging her credit card twice when she submitted the application through [redacted] (our online portal) twice once for herself and the other for her mother and then called in to the office and paid over the phone. [redacted], our Director of Customer Service) had to track down all the payments to make sure she was due a refund. After we found it I told her she was the one who submitted it twice and I would be sending her the other check."So, while Ms. [redacted] feels that [redacted] was rude to her, this was not the case and Aspect Properties at no time told her she would not receive back the application fees paid in excess of the $35 non-refundable fee stated on our application and website.We have discussed the incident with Ms. [redacted] and the rest of the team to make sure that potential applicants do not make this mistake either intentionally or unintentionally in the future. However, Ms. [redacted]'s track record with our company does not in any way reflect in the manner of this accounted incident. Though we are always working to make the customer experience a better one, Ms. [redacted] has never had a problem discussing anything with any clients. Whether the fault lies with Aspect or with the client.Any other questions can be directed to us at [redacted] or through our website at [redacted]
Thank you,Aspect Properties[redacted]###-###-####
The new tenants signed their lease and were scheduled to move
into the property on Saturday, March 28th. They are correct that the water was not on
when they arrived. This was a mistake on our part and we truly apologized for
the issue as we know this can be a huge inconvenience while...
moving. This is
embarrassing to us and we always want our clients to me happy when moving into
a new home. Our maintenance worker that took their emergency call tried to get
someone to the home to address the problem the same night or first thing the
next morning. The tenants canceled on the contractor that was scheduled to go
to the home to resolve the problem on Sunday, March 29th. Monday we did send a plumber to the home to check on the problem. He was able to turn the water on but the pipes were rusted and needed to be fixed. We always want to ensure that these kind of issues are fixed properly for our tenants and do not create future problems. On Monday their agent
called our office stating that they would like their money refunded and she had
found them a new home. All of our clients are made aware that the deposits are
nonrefundable after 72 hours and that once a lease has been signed it cannot be
broken. We pulled the home off of the market for the tenants and could have
found a different client to live in the home if we knew they were going to
change their minds. This can be very costly to us and to the owner of the home
as weeks go by without a renter. We notified the agent that we do not do
refunds and we would have the issue taken care of as quickly as possible. We
also let them know that we would not charge the tenants until they were able to
move in and offer an extra two days credit for the inconvenience. The agent
should have been aware of our guidelines and not given the clients false hope
and encouraged them to find another home. The tenant also spoke with a manager at our office and discussed their new move in date. She let them know that the water was turned on but the pipes needed to be fixed before they could move in and use the water. She let them know it would only take a day or two to fix. They said that they would like to move in the following Saturday, April 4th. The plumber was able to complete the work by Wednesday, April 1st and the home was move in ready the next day. In
the mean time we contacted our attorney to ensure we were follow the law. He
spoke to two additional attorneys and all agreed that we are within the law and
we did not break our end of the contract. We were crediting them for the time
not in the home and addressing the issue immediately. The attorney said this
would be considered and inconvenience and not a breach of contract. The tenants
also had an attorney representing them contact ours to discuss the issue. He
agreed with what our attorney told him and notified us that he was going to
advise his clients to stay in the home. We notified the tenants that the home
was ready to move into and that the credit had been applied to their account.
We have not heard from them since and were under the impression that they were
satisfied.
As previously emailed to Mr. [redacted]: "[redacted], There has actually not been any vagueness in our dealings with you regarding your property at [redacted]. In May, Cherry Hill Real Estate advised you to find new property management because of your verbally abusive behavior in dealing...
with the property. Cherry Hill, through a "loan" to you, changed the furnace on your home, even though we had been told you would send the entire total prior to the repair. We did not charge you the management agreement provided interest rate, because of the length of our service to you and your wife. Currently, the only rents that are still with Cherry Hill Real Estate are those for June of this year. The total shown on your online portal access includes the security deposit, which will be forwarded to RPM. As for tenant ledgers, leases, tenant notes and other items, those were also available from your online portal, however, we will send copies to save you the inconvenience of getting them from there. I also trust that RPM has already contacted the renter of the home. If you are concerned regarding to the furnace that All Heating and Cooling put into your unit, it could actually be handled quite easily by RPM scheduling a quick inspection during the takeover of management. Since All Heating and Cooling has been a trusted contractor of ours for years, we have no doubt that the furnace was installed. There is also no doubt in the tenant's mind after waiting for your approval to receive heat. Thank you, [redacted]CEO" To which we received this reply: "[redacted], Thanks for the response. RPM is waiting for the security deposit. I am still waiting for June's rent. Any idea when the money will be transferred? [redacted] Fist Pump sent from [redacted]'s Mobile phone" We have already begun the process of sending all information to the new property management agreement.
We do understand the tenants concerns and we share them as well.Aspect Properties does not own the home, we are a 3rd party property management company. [redacted] is one of our real estate salespersons, so he would not have handled any repair work. That would have been handled by calling our...
Customer Care Team. The tenant did have their security deposit refunded, however, there was an outstanding utility bill that was charged to their account.Per Michigan law, when they received their deposit settlement and check, they should have notified us, in writing, of any disagreements, so that we could have talked to the owner and settled the issue.The deposit check was cashed on September 30, 2015. If there is a further question, please feel free to contact us. Thank you, Aspect Properties
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The truth is there is nothing in the original lease stating that we agreed to replace the carpet at the residence. They agreed to lease the home to six people who were all listed on the lease. Two adults and four children. The carpet throughout the home was white. Aspect Properties can not just make up fees. We asked to come in to discuss these charges with Aspect Properties because we were not in agreement with the fees for replacing carpet and normal wear. We purchased and left three new doors at the property. Aspect Properties has not mentioned these new replacement doors. There was no debris left throughout the home. All rooms were empty and vacuumed. The home was left with normal wear and tear. The yard was cleaned every fall and every spring. We even paid for the lawn company to spray for weeds.The truth is the water bill was always sent to Aspect Properties directly and Aspect Properties would include it in the next lease bill. This water bill is included in the remaining amount of that we agree to pay. The truth is we moved out on the day after trash day. It was a very windy day with six days prior to the next trash day. Anything left in the garage was there to prevent it from blowing down the neighborhood street. Again, the charges Aspect is charging for moving these items to the road is unreasonable.We were expecting Aspect Properties to take this matter to court. They are over charging us for the normal wear and tear. This matter should have been resolved on 1/7/2016. Our stance has been the same the amount we owe less our security deposit is $2705.39. Ask yourself if we have paid Aspect Properties at times more than $2120. per month for than 6 years (more than $150k) why would we dispute about $2000? Aspect Properties is trying to take advantage of their customer.The Homeowner of this property pays Aspect Properties to do the very job that Aspect Properties is attempting to charge us to do. The amount we owe after deducting our security deposit of $2100 is $2705.39.
Regards,
[redacted]
Aspect Properties has accounted for all...
monies received from [redacted] and J[redacted] with respect to the rental property located at [redacted] Michigan. All contributions received are on Ms. [redacted] owner statement. Proof of payment to the contractors has been sent as well. Aspect Properties does not have any funds with respect to Ms. [redacted] rental property. All funds have been paid to the contractors or paid to Ms. [redacted]. An email with all proofs have been sent to Ms. [redacted] and [redacted].Please let us know if any further documentation is needed.Thank you.