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Cherry Valley Brethren School

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Cherry Valley Brethren School Reviews (1)

Initial Business Response /* (1000, 8, 2015/09/25) */
In regards to the complaint filed against Cherry Valley Brethren School September 10, 2015 is false. Here at Cherry Valley Brethren School we take our students safety and wellbeing very seriously. Every classroom has a surveillance camera, a...

phone in them to call the offices, any classroom or 911.
In addition to our phone system we have an emergency system (NEXAR) in each class that the teacher can push a button and it will let the office know that there is an emergency in that particular classroom. Whether it is a medical issue, the teacher needs assistance or we need to go on lock down. Our students are our number one priority (Nexar was installed at the time and activated 9/25/15).
[redacted] has had her children at our school since June of 2013. On September 8, 2015, at around 9:45 [redacted], spoke with our financial secretary (administrative staff) and asked that we hold her check because she had an appointment at 10:00am to look at another school and was going to be pulling her son out. At 11:15am [redacted] left a message and at 12:00pm our financial secretary called [redacted] back and that's when [redacted] confirmed that she is pulling her son out of our school and was starting another school and she wanted her check back in the amount of $3,988.78. Not once in any of these conversations did [redacted] ask how her son was doing or let us know that she wanted him to receive a prevented puff of his inhaler. She was handed her check on September 8, 2015 in the amount of $3,988.78.
The teacher was instructed by the parents when they dropped the said student off to give him his inhaler at 11:00am because he had a rough night and it was for a preventative treatment. [redacted], did not call the office to let us know that we would need to administer the medicine to said student. The teacher administered the medicine at the time directed by the parents (11:00am).
When said student threw up at lunch, the lunch teachers thought that he had the stomach flu because he had NO other symptoms. The parents were called immediately and we could not get a hold of them right away; messages were left on the cell phone. The teacher finally was able to get a hold of Dad of said student, and he told the teacher to give him another puff of his inhaler at 1:40 and the teacher did. Again, the said student DID NOT show signs of labored breathing or any difficulties (documentation on file from teachers that were in contact of said student). We have video footage of said student playing in the classroom during the alleged asthma attack. Again, mom did talk to the office at 9:45am and again at 12:00pm, and did not ask about her son.
The teacher (teacher 1) in these text messages had been here for over a year and her last day was September 16, 2015, she was not a sub. Also, the other teacher that was mentioned was working alongside teacher 1, since the beginning of he school year and she took over the kindergarten on September 3,2015, as the substitute, and is now the permanent teacher in the Kindergarten class.
At 12:25 Financial secretary and Director went down to the classroom to give the teacher a check for [redacted] in the amount of $3,988.78, because she was removing her son from the school. We talked to both teachers and they didn't say anything about said student having any breathing difficulties.
The Sheriffs did come out per [redacted] and they found no negligence (file # BXXXXXXXXX, Corpora, Todd Garbin). Please see attached phone records, invoice of credited account. On file we have teacher documentation and Video footage.
This is a false accuration against the school and staff. We would like for this to be closed. Also we would like all personal names to be taken off this complaint. If you have any further questions please feel free to give us a call at (XXX)XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response by Cherry Valley Brethren School to my Revdex.com Complaint is a clear indication of how the administration of this school are not fit to be in charge of this school and not fit to have children's lives in their hands. Their first lie was that my statement filed on "September 10, 2015 is false." My statement given on 9/10/15 regarding the incidence on 9/8/15 is accurate and true. Yes every classroom has surveillance cameras in them but there is often no staff in the office of Director [redacted] Sterling who has the only monitoring system on the entire campus. There was no one in this office to monitor those cameras during said emergency. The office was locked, the director nor assistant director were available. No other school staff members had access to this office, the surveillance system or students' emergency contact forms including my son's.
CVBS has stated that after my son threw up at lunch that I was called immediately, this statement is false.
On this day my phone records clearly state that no phone calls from the school were ever made to any phone numbers on my son's emergency card or 911.
All outgoing calls (shown in their evidence) were from the first grade teacher's personal cell phone and were almost an hour after the original incident. Again no calls were made from this school to myself, my husband or any of my son's emergency contacts. No calls were made from neither my son's class nor the class room next door. The evidence presented by CVBS is from that of a personal cell phone, which number was unrecognizable to myself as an emergency line from CVBS. This was not my son's teacher who called. She did not have access in any way or form to my son's information and could not get assistance from my son's substitute teacher, due to the substitute teacher having no clue what to do in this situation.
My son (in question) and I were in a severe car accident 4 week prior to school starting and because of my injuries sustained I had suspended my business services and have not taken phone calls on this line except for those of my husband when I fail to answer my personal cell phone. This line that was called by the first grade teach was not on protocol or emergency contact forms. This line has been on silent mode since I was incapacitated after my car wreck. This phone line was in the process of being suspended once the billing cycle ends. The proof of text message they have did not clearly indicate that my son was having asthma attack, this was a casual text message and in no way alarming me my son's life was in jepordy.
Also evidence given from CVBS with my signature dated 4/10/2013 clearly states:
1. "Close contact will be maintained so that the parents remain informed about the child's activities. A current health record as well as current phone numbers should be maintained at all times."
2. "If a child becomes ill during the day, they will rest in the school office quietly until the parent comes to get them." ( My son was not in the office) (Had he fallen asleep on that bean bag in his class room, he would have died and no one would have noticed until it was too late).
I signed this contract under the understanding that my child would be cared for and monitored in case of such emergency. All of my son's forms were up to date and followed to the standards required by CVBS.
This school failed to follow the guidelines of their own contract, and are breach of our mutual agreement in regards to the care of my child. This contract is null and void. Furthermore, this school has expressed no remorse for their negligence in regards to the life and safety of my child.
In the response CVBS clearly states that they have the emergency system "NEXAR" which "was installed at the time (of said incident) and activated 9/25/15." This emergency system was activated 16 days after the event in question, this system could not have help my child in any way.
To my knowledge based on what I have been told by school staff and Ms. [redacted], the financial secretary does not deal with the children. This staff member only deals with the school and the attached church's finances. When I have made payments to the school they are dropped off with the assistant director who in turn gives them to this financial secretary. She has an office space unknown to myself. I am not sure if her office is in another building or off campus all together. She has a completely separate phone number from that of the school. At the time of my son's asthma attack I was on the phone with her because she wanted to tell me how much money I owed the school. To my understanding she was not aware of the actions of any student at CVBS during the day. Since this incident one check was returned to me ($3,998.78). CVBS stated they inquired about my son at this time, this statement is false. Ms. Sterling nor Ms. Calles never made any contact (physically or verbally) with my son during this time and they never followed up on his safety and well-being.
My other checks to CVBS ($160.00 and $80.00) have been cashed by the school.
I had received a notice along with the rest of the Kindergarten parents on Friday September 4, 2015 after school, 2 days after the teacher quit on September 2, 2015. This teacher was the only reason I kept my son at this school. That weekend was a four day weekend due to Labor Day and Tuesday was the first day back to school. Ms. [redacted] then at that time tried to reassure me that the front office was working very hard to get a replacement teacher on board as soon as possible and that they were going to have someone on staff in approximately 2 weeks at the earliest. The front office was not available for me to give them this notice personally. This Administration has lied to me on multiple occasions in regard to my children. I did not believe Ms. [redacted] at this time and proceeded to begin my research into another school for my child. His well-being is what is most important to me.
Once I got my son home I immediately gave him his liquid steroid treatment which is prescribed by his doctor's in emergency situations. I immediately put him on his ventilator breathing machine with 2 additional doses of liquid albuterol, this is his "RED Protocol," which is standard before voluntary hospitalization (my son has been hospitalized twice for his condition).
I did then contacted the Sherriff's department to file a claim for child endangerment and neglect. The officer contacted me back and said that because I had the intuition to go through channels to get a text through to the first grade teacher and she responded, THIS WAS THE ONLY REASON he could not charge the school with a criminal act of neglect. He then proceeded to inform and advise me I did and still do have a strong civil claim. He also urged me to contact child protective services as well and the Department of Education for further assistance, which I have.
Again the teacher in question WAS NOT and has never been my 4 year old son's teacher as previously claimed by the school. On that day had I not contacted the first grade teacher, there is no doubt in my mind that my son could have died on this day in the care of CVBS.
I was unaware at the time of this event, but the first grade teacher in question had already giving her 2 week notice to resign (which was at the same time my son's kindergarten teacher quit) due to poor school conditions, support and professionalism of this administrative staff. Further noted, the first grade teacher completed her last day 4 days later due to her own problems and grievances with this administration. Her resignation was of her own will and unrelated this emergency situation regarding my son.
This response of first written notation of any additional collection request made by this school, which showed in evidence in the amount of $337.11. No formal charge of funds has been given to myself or my husband.
This school was also cited by an unknown agency last year (2014-2015 school year) for multiple problems with various staff members as well as failing to properly care for emergency medication on the premises. My son (in question) was one of the students whose medication was not properly cared for by this staff. This school has since lost their license to store medications on campus.
I would ask that this agency continues with this claims with my refund request, as well as the dissolution of any further collection from this agency. I urge you to further investigate this establishment in hopes that no other students' life at this school are ever neglected or endangered in such a frivolous manner.

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Address: 39205 Vineland St, Cherry Valley, California, United States, 92223-4437

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