Cherry Valley Hotel & Ohio Event Center Reviews (%countItem)
Cherry Valley Hotel & Ohio Event Center Rating
Address: 2299 Cherry Valley Rd SE, Newark, Ohio, United States, 43055-9393
Phone: |
Show more...
|
Fax: |
+1 (740) 788-8800 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Cherry Valley Hotel & Ohio Event Center
Add new contacts
My husband and I took our children here to enjoy family day however my husband forgot his swimming trunks so in the meantime he had left to go get some and me and my children were sitting there. While we were sitting there I was approached for different times by men that work there asking me where my wristband was are you explained to them that my husband had them and he had to leave to go get his swimming trunks he would be right back. Then I was approached several more times and asked about it so finally after my husband got back we were left alone for about three hours then all of a sudden we were approached again because my kids have their worst fans on however hours were in our bag because we were Not swimming or anything we were just simply they’re watching our kids. The pool water was extremely dirty the outside was 30 there was numerous safety issues and I had addressed this with management once I addressed it with management we were told that we had to leave now keep in mind we have just ordered pizza that we had waited 45 minutes for and had to leave before we were even received our food and did not receive a refund so not only was it a waste of money but a waste of time and my children who are eight and nine years old really disappointed
According to the Waterpark Manager and Department Manager this is what happened. The guest involved was seen initially walking straight into the park without purchasing any wrist bands from the front desk. When the manager was able to find them in the park, he asked if they had purchased any tickets. The woman told him that her husband had them and would be returning soon. About an hour went by and again he asked her about the bands, she said he was about 5 minutes away and on his way back, Once the husband arrived, they still didn't have the bands. He approached the husband to ask, but, he quickly changed the subject complaining about our galley and other issues. He avoided any conversation of the bands and walked away from the manager. The manager went to the director of the park about the situation seeing that he was not getting anywhere with the couple. When the director approached the husband and asked him about the bands, the husband got into the director's face, yelling, causing a seen, and complaining about other stuff and not listening to what the director had to say. The couple was given the option to either buy the necessary bands or exit the park. They chose to leave. The guest complained in a note that they did not get to eat their food, however, their drinks and food were left on the table and had been clearly eaten. Our staff tried to be as courteous as possible but not given much option with how they were handling themselves during the situation. Our waterpark had just opened that weekend after being closed for about a month for our yearly painting and maintenance. We had been inspected just before opening without any violations. Our guests pay to use the waterpark and we have to charge everyone that enters it.