Cherryvale Center Apartments

Initial Business Response / [redacted] (1000, 8, 2016/02/12) */ Contact Name and Title: Sandra [redacted] operations Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mikeandersonchevy.com [redacted] Chevrolet has set a appointment for Ms [redacted] on February 18th at 9:30am to complimentary inspect her vehicle and to address her concerns OFFER: [redacted] Chevrolet has set an appointment for Ms [redacted] for February, XX XXXX at 9:am to complimentary inspect your vehicle and address your concernsI am confident on your up coming appointment we will be able to address your concerns and repair your vehicle and supply you with a complimentary shuttle home during inspection and repair process Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the response and service I've received since making the complaint

Initial Business Response / [redacted] (1000, 8, 2015/10/12) */ Contact Name and Title: Al [redacted] , General Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mikeandersonchevy.com Mike Anderson sent a driver with a rental vehicle to pick up Mr. [redacted] 's vehicle at Mrs. [redacted] 's place of... employment to remedy her concern. We placed $20 fuel in his vehicle at no cost to Mr. [redacted] . We gave him a certificate for an oil change at no charge. Mr. [redacted] was paid $1,213.65 by his insurance company. He paid Mike Anderson Chevy $1,713.65. He has a $500 deductible. OFFER: We apologize for the inconvenience. We have no further offers at this time. Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Due to negligence on the repair centers part, my vehicle made 2 unnecessary trips back to the dealer after my wife found the issue on the second trip. She asked if the problem could be the rails on the roof rack and was told the issue was probably either the sunroof or the crossbars on the roof rack were loose. That is the first thing we checked after hearing the noise, and those were tight. When picking up the vehicle, she asked if it could be the rails, as we did not check those and there is not many parts on the outside of the roof that could make noise. In previous employment, a trip in the same distance would result in $40 to $45 dollars round trip for one trip for mileage and fuel. Multiply that times 2 and that equals $80 to $90 dollars compensation for fuel and mileage, wear and tear on vehicle. We did not cause the work not being completed properly, but in the long run suffer for it with extra miles, wear and tear on our vehicle. The dealer is responsible for that, not the customer that did not perform the service.

Initial Business Response / [redacted] (1000, 5, 2017/10/06) */ The customer had his Corvette towed in on June 19, The vehicle had been involved in a severe flood and all modules were damaged including the power window moduleThe day it was towed in it was raining Due to the flood damage the vehicle has a salvage titleThe customer wanted us to diagnose and repair the vehicleOur Certified Corvette technician spent a good deal of time doing thisThe customer asked us to order the necessary parts to repair the vehicleFor whatever reason the customer changed his mind after the parts were orderedIt is our policy to pass [redacted] the re-stocking fee that we are charged by the manufacturerThe customer did have a battery installed which he paid forWe did not charge him any of the diagnostic hours that were spent by our TechnicianThe customer paid only for his battery , the installation, our shop supplies used during the diagnostic process as well as the battery installation and the re-stocking fee for the parts We have attached the repair order showing all the time spent on diagnosing his vehicle and no charge to himWe do not know why he is requesting any type of refund as we did no wrongHe paid for services rendered Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Who would tow a car in the rain when the windows are down? When you could just wait for some other day to drop it offIf you get a receipt and it doesn't add upIt means your getting ripped offThey make it sound like they did a lot of work on the carThe only diagnostic was a battery testThey wanted to order a battery, a fuse box and a key moduleHow can you do all the diagnostic if the car has no power? I got the parts from Christensons chevy dealer for $This is all about the $bill not the water damageOnce again I got a bill for $for a battery, fuse box and a key moduleI asked the service department to explain why it was so muchThey couldn't explain how they came up with the pricesThen they act shocked when you cancel the orderI want my money back $They gave me a $discount on the batteryThat is included in my claimIts written on 1st page

Initial Business Response /* (1000, 5, 2017/12/08) */
*** *** brought in his Chevrolet Corvette on Aug 9, for an intermittent start problemWe tested the vehicle for days and could not duplicate the problemDuring that time the customer's extended warranty expiredIn
speaking with ***, we were informed that in order for them to pay a claim, their inspector would need to come out and document an actual failureThis did not occur while in our possession of Mr ***'s vehicleMr*** picked up his vehicle on Aug 28, The vehicle started fineOn October 4, Mr *** took his vehicle to another Chevrolet dealershipThey were able to duplicate his concern and diagnosed it as an ignition switchMr*** did not have it repaired at Christenson and brought it back to Mike Anderson Chevrolet for us to do the repair due to a better priceThe ignition swithc was replaced and Mr *** picked up his vehicle on Oct 5, On October 18, Mr *** took his vehicle to *** for another issue*** had the vehicle for days attempting to duplicate the concernThey finally were able to do so and replaced a body control module as a separate repair from the ignistion switch
Mr *** had days left on his Extended Policy when he brought his vehicle to us for an intermittent problemThere was no way for us to control the time it took to duplicate the issueAs he can see the ignition switch did not go bad until weeks later on October 4, We were not negligent in any way and stand by our diagnosis and repair
Initial Consumer Rebuttal /* (3000, 7, 2017/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I was asked to bring the car back to Mike Anderson by Lisa, she would give a better price to make up for my lengthy wait with no resultsSecondly, I told by Lee that was the problem, that he looked at the burnt spots on the ignition switch his selfThe car wouldn't start the next day, that's when I called Lisa, she said Lee say put some new gas in the CarFourth,*** didn't have the car days that's another lieJason is a professional, he may have had a dozen cars in head of meHe works by appointments, I ask him to take the car and work on it when he couldHe Guaranteed me that he would find the problemFifth, The ignition switch was probably never was badSixth, I should have taken this to Small Claim Court where I could have exposed some of the shadey deals that was pulled on the Extended Warranty Company.In which I told them about on the phoneI was told nothing can be done about it nowHe thank me and will look closer in the future

Initial Business Response /* (1000, 8, 2015/10/12) */
Contact Name and Title: Al [redacted], General Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mikeandersonchevy.com
Mike Anderson sent a driver with a rental vehicle to pick up Mr. [redacted]'s vehicle at Mrs. [redacted]'s place of...

employment to remedy her concern. We placed $20 fuel in his vehicle at no cost to Mr. [redacted]. We gave him a certificate for an oil change at no charge. Mr. [redacted] was paid $1,213.65 by his insurance company. He paid Mike Anderson Chevy $1,713.65. He has a $500 deductible.
OFFER:
We apologize for the inconvenience. We have no further offers at this time.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to negligence on the repair centers part, my vehicle made 2 unnecessary trips back to the dealer after my wife found the issue on the second trip. She asked if the problem could be the rails on the roof rack and was told the issue was probably either the sunroof or the crossbars on the roof rack were loose. That is the first thing we checked after hearing the noise, and those were tight. When picking up the vehicle, she asked if it could be the rails, as we did not check those and there is not many parts on the outside of the roof that could make noise. In previous employment, a trip in the same distance would result in $40 to $45 dollars round trip for one trip for mileage and fuel. Multiply that times 2 and that equals $80 to $90 dollars compensation for fuel and mileage, wear and tear on vehicle. We did not cause the work not being completed properly, but in the long run suffer for it with extra miles, wear and tear on our vehicle. The dealer is responsible for that, not the customer that did not perform the service.

Initial Business Response /* (1000, 8, 2016/02/12) */
Contact Name and Title: Sandra [redacted] operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mikeandersonchevy.com
[redacted] Chevrolet has set a appointment for
Ms. [redacted] on February 18th at 9:30am to complimentary...

inspect her vehicle and to address her concerns.
OFFER:
[redacted] Chevrolet has set an appointment for Ms. [redacted] for February, XX XXXX at 9:30 am
to complimentary inspect your vehicle and address your concerns. I am confident on your up coming appointment we will be able to address your concerns and repair your vehicle and supply you with a complimentary shuttle home during inspection and repair process.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response and service I've received since making the complaint.

Initial Business Response /* (1000, 5, 2017/10/06) */
The customer had his 2016 Corvette towed in on June 19, 2017. The vehicle had been involved in a severe flood and all modules were damaged including the power window module. The day it was towed in it was raining.
Due to the flood damage the...

vehicle has a salvage title. The customer wanted us to diagnose and repair the vehicle. Our Certified Corvette technician spent a good deal of time doing this. The customer asked us to order the necessary parts to repair the vehicle. For whatever reason the customer changed his mind after the parts were ordered. It is our policy to pass [redacted] the re-stocking fee that we are charged by the manufacturer. The customer did have a battery installed which he paid for. We did not charge him any of the diagnostic hours that were spent by our Technician. The customer paid only for his battery , the installation, our shop supplies used during the diagnostic process as well as the battery installation and the re-stocking fee for the parts.
We have attached the repair order showing all the time spent on diagnosing his vehicle and no charge to him. We do not know why he is requesting any type of refund as we did no wrong. He paid for services rendered.
Initial Consumer Rebuttal /* (3000, 7, 2017/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Who would tow a car in the rain when the windows are down? When you could just wait for some other day to drop it off. If you get a receipt and it doesn't add up. It means your getting ripped off. They make it sound like they did a lot of work on the car. The only diagnostic was a battery test. They wanted to order a battery, a fuse box and a key module. How can you do all the diagnostic if the car has no power? I got the 2 parts from Christensons chevy dealer for $600. This is all about the $2130 bill not the water damage. Once again I got a bill for $2130 for a battery, fuse box and a key module. I asked the service department to explain why it was so much. They couldn't explain how they came up with the prices. Then they act shocked when you cancel the order. I want my money back $178.25. They gave me a $50 discount on the battery. That is included in my claim. Its written on 1st page.