Cheryl Angela

[redacted] La Jolla Boulevard #152La Jolla CA 92037Revdex.comViewridge Avenue #200San Diego, CA September 29, 2015Dear [redacted] ,Thank you for your letter re: consumer ID [redacted] .I run a coaching business which includes energy healing and therapeutic music I hold numerous certificates in coaching, various healing modalities and therapeutic harp I began working regularly with this customer in November with consistent sessions until August 27, This customer always purchased sessions in packages starting from this time Prior to the disputed package she bought in August 2015, this customer had already purchased packages from me with this same price and same conditions as the one in August I sell this particular service in packages which creates a commitment on the part of the customer to stay with their process so they can get results just as with anything you are learning, it is a process I give a discounted price on packages as compared to buying sessions individually I have always maintained a policy of no cash refunds on packages Should a customer discontinue sessions before they have used everything within their package, they can either transfer to a service of equal value or gift their sessions to someone else The terms and benefits of these packages was explained verbally to the client prior to her purchasing her first package back in November Since I have always had happy customers, I have not been asked for a refund before now.This customer always expressed both verbally and in messages how grateful she was for the sessions with me and how very much they were helping her She would consistently say how she felt safe, supported and peaceful from the sessions This is why she chose to continue working with me for a period of months It wasn’t until after the last session on August 27, that she then expressed any dissatisfaction and made this complaint It was a very sudden change of tune.This last package of sessions was purchased by this customer after her session on August 13, I had told the customer sessions before this that she had sessions left before she had finished that package When she came for her session she had booked on August 13, I reminded the customer that she had used all the sessions in her previous package and that the session she had on August would be the first of a new package She said she did not have checks with her and asked if she could make a transfer to my account later I said that was fine She made the transfer of $2,over the next two days in two payments and it was received in my account on August 17, At her session on August 13, she also set up the date and time of her next session She made absolutely no objections to anything at this time and as just mentioned even set up her next session which she came and did There wasn’t any “fooling” going on with this transaction As I mentioned, this customer had been buying in packages at this same price and same terms since November She did not even make payment on the current package until the night and the following day after that first session (since it was made in two payments) If she had reservations about the purchase, she had space and time to think it over and to talk to me about it but she not only made the payments, she also booked her next session which she came and did on August She also sent me numerous texts asking for help with things she was thinking and feeling and her fears between August and August I answered these texts because I cared for her well-being On August 27, she booked her next session, her third session of this package, which she then abruptly cancelled and then filed this complaint with the Revdex.com.I have actually gone above and beyond for this customer, answering multitudes of texts (up to at a time) and taking phone calls when she was feeling hit with fear, many times at later hours because I was genuinely committed to giving her support This has been hours of extra time and energy on my part given free of charge I also kept her package price the same as when she started in November even though I had raised my fees over this last months I feel that I have given her the highest service.This customer is plagued with fears, insecurities, hallucinations, obsessions and paranoia I have strongly recommended on a number of occasions that she also get professional medical and neurological attention for these issues I do believe these conditions are playing into her judgement and perceptions in her complaint on this matter at hand.Thank you so much for your time and your service to good business, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot do transfer to a service of equal value or gift because I got conflicting thoughts during [redacted] therapy and did not get the improvement expected for my health with her therapy, that is why it is only fair to receive my money back to seek treatment somewhere elseAlso, the first session was completed without mutual agreement to buy a package as I was told that I had used all the sessions in my previous package when [redacted] requested the money after completion of the first session, which I found it to be unethical from her partFurthermore, there was no signed written contract/policies and no policies were implemented or reviewed verbally whenever there was an extension of packagesIn addition, I did not scheduled the times/dates of sessions since [redacted] was the lead/therapist and I only agreed on dates and times for the sessions, as opposed to what [redacted] saidThank you for the support Regards, [redacted] ***

Dear [redacted] ,Thank you for your letter dated October 6, 2015 with the 2nd letter from consumer ID [redacted] replying to my response. In reference to this response: Firstly, I would just like to say that I make it very clear to my customers and clients when they are doing coaching and healing with me that their results are their responsibility. It is very difficult to get results with someone who does not take responsibility for their own progress. I can give them all the support and guidance from my side but where the rubber meets the road is in their own application and action. I cannot do it for them.If this customer had not been experiencing any results, then she would not have stayed working with me for 9 months and would have left sooner and past communications of gratitude from this customer show this as well. So it is not feasible for this customer to claim she did not get her results and should be refunded.Everything I already stated about this situation is true and I stand by it. This customer began working with me in November 2014 and bought all her sessions in packages from that time until the last package in question. She did not even make payment for this last package until a couple of days after the first session of that particular package had been delivered by me. She had time to think it through and make a different choice about buying a package but she went forward on it. There was absolutely no pressure from my side. It is inaccurate and in fact unbelievable that the customer did not schedule a couple more appointments after that first one on August 13, 2015 and came to a second one. It is not possible for me to just schedule someone against their will and have them drive 30 minutes or more to come to the session if this is not something they have agreed to do and have put their own body into motion to do. This comes back again to personal responsibility and taking responsibility for her own actions, choices and results. This customer also continued to text me and ask me questions and for support following this second session of the last package all the way up to the sudden change of tune and sending the complaint to BBB. These texts were all initiated by the customer and not by me. I have consulted with my lawyers on this situation who all agree that there was no requirement for a written contract for these services and that a lack of a signed contract is not grounds for a refund.Thank you so much for your help and support on this matter, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cannot do transfer to a service of equal value or gift because I got conflicting thoughts during [redacted] therapy and did not get the improvement expected for my health with her therapy, that is why it is only fair to receive my money back to seek treatment somewhere else. Also, the first session was completed without mutual agreement to buy a package as I was told that I had used all the sessions in my previous package when [redacted] requested the money after completion of the first session, which I found it to be unethical from her part. Furthermore, there was no signed written contract/policies and no policies were implemented or reviewed verbally whenever there was an extension of packages. In addition, I did not scheduled the times/dates of sessions since [redacted] was the lead/therapist and I only agreed on dates and times for the sessions, as opposed to what [redacted] said. Thank you for the support.
Regards,
[redacted]

[redacted]
0pt;">6455 La Jolla Boulevard #152
La Jolla CA 92037
Revdex.com
4747 Viewridge Avenue #200
San Diego, CA 92123
September 29, 2015
Dear [redacted],
Thank you for your letter re: consumer ID [redacted].
I run a coaching business which includes energy healing and therapeutic music.  I hold numerous certificates in coaching, various healing modalities and therapeutic harp.  I began working regularly with this customer in November 2014 with consistent sessions until August 27, 2015.  This customer always purchased sessions in packages starting from this time.  Prior to the disputed package she bought in August 2015, this customer had already purchased 5 packages from me with this same price and same conditions as the one in August.  I sell this particular service in packages which creates a commitment on the part of the customer to stay with their process so they can get results…just as with anything you are learning, it is a process.  I give a discounted price on packages as compared to buying sessions individually.  I have always maintained a policy of no cash refunds on packages.  Should a customer discontinue sessions before they have used everything within their package, they can either transfer to a service of equal value or gift their sessions to someone else.   The terms and benefits of these packages was explained verbally to the client prior to her purchasing her first package back in November 2014.  Since I have always had happy customers, I have not been asked for a refund before now.
This customer always expressed both verbally and in messages how grateful she was for the sessions with me and how very much they were helping her.  She would consistently say how she felt safe, supported and peaceful from the sessions.   This is why she chose to continue working with me for a period of 9 months.  It wasn’t until after the last session on August 27, that she then expressed any dissatisfaction and made this complaint.  It was a very sudden change of tune.
This last package of sessions was purchased by this customer after her session on August 13, 2015.  I had told the customer 3 sessions before this that she had 3 sessions left before she had finished that package.  When she came for her session she had booked on August 13, I reminded the customer that she had used all the sessions in her previous package and that the session she had on August 13 would be the first of a new package.  She said she did not have checks with her and asked if she could make a transfer to my account later.  I said that was fine.  She made the transfer of $2,200 over the next two days in two payments and it was received in my account on August 17, 2015.  At her session on August 13, she also set up the date and time of her next session.  She made absolutely no objections to anything at this time and as just mentioned even set up her next session which she came and did.  There wasn’t any “fooling” going on with this transaction.  As I mentioned, this customer had been buying in packages at this same price and same terms since November 2014.  She did not even make payment on the current package until the night and the following day after that first session (since it was made in two payments).  If she had reservations about the purchase, she had space and time to think it over and to talk to me about it but she not only made the payments, she also booked her next session which she came and did on August 27.   She also sent me numerous texts asking for help with things she was thinking and feeling and her fears between August 13 and August 27.   I answered these texts because I cared for her well-being.  On August 27, she booked her next session, her third session of this package, which she then abruptly cancelled and then filed this complaint with the Revdex.com.
I have actually gone above and beyond for this customer, answering multitudes of texts (up to 16 at a time) and taking phone calls when she was feeling hit with fear, many times at later hours because I was genuinely committed to giving her support.  This has been hours of extra time and energy on my part given free of charge.  I also kept her package price the same as when she started in November 2014 even though I had raised my fees over this last 9 months.   I feel that I have given her the highest service.
This customer is plagued with fears, insecurities, hallucinations, obsessions and paranoia.  I have strongly recommended on a number of occasions that she also get professional medical and neurological attention for these issues.  I do believe these conditions are playing into her judgement and perceptions in her complaint on this matter at hand.
Thank you so much for your time and your service to good business,
[redacted]

Dear [redacted],Thank you for your letter dated October 6, 2015 with the 2nd letter from consumer ID [redacted] replying to my response.  In reference to this response:  Firstly, I would just like to say that I make it very clear to my customers and clients when they are doing coaching and healing with me that their results are their responsibility.  It is very difficult to get results with someone who does not take responsibility for their own progress.  I can give them all the support and guidance from my side but where the rubber meets the road is in their own application and action.  I cannot do it for them.If this customer had not been experiencing any results, then she would not have stayed working with me for 9 months and would have left sooner and past communications of gratitude from this customer show this as well.  So it is not feasible for this customer to claim she did not get her results and should be refunded.Everything I already stated about this situation is true and I stand by it.  This customer began working with me in November 2014 and bought all her sessions in packages from that time until the last package in question.  She did not even make payment for this last package until a couple of days after the first session of that particular package had been delivered by me.  She had time to think it through and make a different choice about buying a package but she went forward on it.  There was absolutely no pressure from my side. It is inaccurate and in fact unbelievable that the customer did not schedule a couple more appointments after that first one on August 13, 2015 and came to a second one.   It is not possible for me to just schedule someone against their will and have them drive 30 minutes or more to come to the session if this is not something they have agreed to do and have put their own body into motion to do.  This comes back again to personal responsibility and taking responsibility for her own actions, choices and results.  This customer also continued to text me and ask me questions and for support following this second session of the last package all the way up to the sudden change of tune and sending the complaint to Revdex.com.   These texts were all initiated by the customer and not by me.   I have consulted with my lawyers on this situation who all agree that there was no requirement for a written contract for these services and that a lack of a signed contract is not grounds for a refund.Thank you so much for your help and support on this matter,[redacted]

[redacted]6455 La Jolla Boulevard #152La Jolla CA 92037Revdex.com4747 Viewridge Avenue #200San Diego, CA 92123 September 29, 2015Dear [redacted],Thank you for your letter re: consumer ID [redacted].I run a coaching business which includes energy healing and therapeutic music....

 I hold numerous certificates in coaching, various healing modalities and therapeutic harp.  I began working regularly with this customer in November 2014 with consistent sessions until August 27, 2015.  This customer always purchased sessions in packages starting from this time.  Prior to the disputed package she bought in August 2015, this customer had already purchased 5 packages from me with this same price and same conditions as the one in August.  I sell this particular service in packages which creates a commitment on the part of the customer to stay with their process so they can get results…just as with anything you are learning, it is a process.  I give a discounted price on packages as compared to buying sessions individually.  I have always maintained a policy of no cash refunds on packages.  Should a customer discontinue sessions before they have used everything within their package, they can either transfer to a service of equal value or gift their sessions to someone else.   The terms and benefits of these packages was explained verbally to the client prior to her purchasing her first package back in November 2014.  Since I have always had happy customers, I have not been asked for a refund before now.This customer always expressed both verbally and in messages how grateful she was for the sessions with me and how very much they were helping her.  She would consistently say how she felt safe, supported and peaceful from the sessions.   This is why she chose to continue working with me for a period of 9 months.  It wasn’t until after the last session on August 27, that she then expressed any dissatisfaction and made this complaint.  It was a very sudden change of tune.This last package of sessions was purchased by this customer after her session on August 13, 2015.  I had told the customer 3 sessions before this that she had 3 sessions left before she had finished that package.  When she came for her session she had booked on August 13, I reminded the customer that she had used all the sessions in her previous package and that the session she had on August 13 would be the first of a new package.  She said she did not have checks with her and asked if she could make a transfer to my account later.  I said that was fine.  She made the transfer of $2,200 over the next two days in two payments and it was received in my account on August 17, 2015.  At her session on August 13, she also set up the date and time of her next session.  She made absolutely no objections to anything at this time and as just mentioned even set up her next session which she came and did.  There wasn’t any “fooling” going on with this transaction.  As I mentioned, this customer had been buying in packages at this same price and same terms since November 2014.  She did not even make payment on the current package until the night and the following day after that first session (since it was made in two payments).  If she had reservations about the purchase, she had space and time to think it over and to talk to me about it but she not only made the payments, she also booked her next session which she came and did on August 27.   She also sent me numerous texts asking for help with things she was thinking and feeling and her fears between August 13 and August 27.   I answered these texts because I cared for her well-being.  On August 27, she booked her next session, her third session of this package, which she then abruptly cancelled and then filed this complaint with the Revdex.com.I have actually gone above and beyond for this customer, answering multitudes of texts (up to 16 at a time) and taking phone calls when she was feeling hit with fear, many times at later hours because I was genuinely committed to giving her support.  This has been hours of extra time and energy on my part given free of charge.  I also kept her package price the same as when she started in November 2014 even though I had raised my fees over this last 9 months.   I feel that I have given her the highest service.This customer is plagued with fears, insecurities, hallucinations, obsessions and paranoia.  I have strongly recommended on a number of occasions that she also get professional medical and neurological attention for these issues.  I do believe these conditions are playing into her judgement and perceptions in her complaint on this matter at hand.Thank you so much for your time and your service to good business,[redacted]