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Cheryl Dee's Incorporated

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Cheryl Dee's Incorporated Reviews (1)

Review: My daughter has been having issues with her back and neck, and had previously been doing her own bra shopping at department stores and [redacted]’s [redacted]. I suggested she try a corset shop where experienced staff would actually take her measurements and fit her properly. We performed an Internet search and came up with Mi-Lady Corset Shop. At this first visit, the staff person who assisted my daughter was actually the owner’s daughter, and buyer, [redacted]. Since my daughter was previously wearing a completely different size than what she was now assessed at, at Mi-Lady, the bra instantly felt better. However, as she wore the bra during the week, it was extremely uncomfortable. At this point, we decided to try different shops and at each of those shops we were advised that the bra that Mi-Lady had fitted was too small, which was the reason for her discomfort. My daughter purchased a different bra from another shop, and went back to Mi-Lady explaining that the bra was uncomfortably tight, at which point the saleswoman, [redacted], whom we had not previously seen, agreed. She suggested that an extender be sewn on, and took the bra, and immediately had the extender added, at no charge. So far, so good. For my situation, I had purchased an every day bra, and a sports bra, and had been fitted by the owner, [redacted]. I, at first, felt very satisfied with my fitting, but upon my return home, I felt the bra to be extremely tight and uncomfortable. It left red marks on my body as well. I found the sports bra extremely ill-fitting and tight. I could not wear it for more than a few minutes. Since the every day bra was worn, I of course, did not attempt a return, and as the week wore on, it began to stretch, so it was okay, but not something I would want to purchase again, nor wear for long periods of time. When we saw [redacted], she made some adjustments, and explained that it is not uncommon to have red marks from a bra on your body. I am almost 55 years old, and have never worn a bra that would leave red marks on my body. At this point, I wanted to return the sports bra for my money back, because I was not all that comfortable in the every day bra either, and did not wish to spend more money in their shop. It was at this visit, when assisted by [redacted], that we were told that they do not provide a credit to your credit card, and will only provide store credit, which was pointed out to us, as having been stamped on the receipt. At no time during either of our visits were we advised of this return policy. It was not posted on their website, and the hand written receipt was placed into our bags, along with our purchases, without the return policy having been explained. The first time that either one of us heard about this policy was when we tried to make the returns. When I went to make this return is when I discovered their return policy. The signage was then pointed out at that juncture, and never at the time of purchase. Now being stuck with a store credit only, for the sports bras, [redacted] suggested ordering another size, and asked my daughter to take home yet another size, to try it out while waiting for the order to come in…at which point, she said, my daughter could decide which worked best for her. As I mentioned, I too, had purchased a sports bra, during our previous visit, and felt it to be extremely uncomfortable. [redacted] felt that the one I had was too tight, and swapped for a different size, and recommended that I try it out. The sports bras remained extremely uncomfortable, and we both returned them. My daughter was assisted by yet another employee, as [redacted] was not there, the owner’s daughter was busy, and the owner went into the back upon our arrival. The employee who assisted my daughter was of [redacted] dissent, and I mention this, because she is mentioned on the website. At the outset, she seemed put-off that she had to try and find a bra that would work for my daughter. At one point, when she was unable to find a bra, she stated that she is not a magician. I tried to assist my daughter, pulling bras and bringing them to her…but, we were honestly unable to find a bra that was comfortable, and some of the bras are not on display. With a salesperson that appeared now unwilling to assist the hard to fit, we went to the check-out counter, trying to decide what to do next. My daughter now had a bra that was too tight, for which she was currently being told that they could sew an extender on, for a charge of $5.00. My daughter questioned this, since previously she was not charged for this same service on a different bra that was also too tight. At this point, the owner, [redacted], yelled from the back, without coming out, that “This is over…let them go.” She then shouted that we “should cut our losses and leave.” The employee was left standing in front of us, shrugging. Since I did not want my daughter to leave with a sports bra that no one could wear, I paid $8.00 more, and purchased the bra that leaves red marks on my body. I honestly did not know what else to do. Mi-Lady has falsely advertised themselves as a place where patience is their motto, and priding themselves on assisting the hard to fit. They did nothing of the kind. They, in fact, became condescending which made for a humiliating experience. In addition, they do not post their return policy on their website, which I believe should have been posted, so that the buyer has this knowledge ahead of making her purchase. My husband attempted to gain resolution of this matter by calling the buyer, who is the owner’s daughter. He requested a refund for 2 bras that are unworn, with the tags still on them. He was told that they will not do this.Desired Settlement: I want to be provided with a full refund for the unworn bras. I want the owner to send a call tag to my home, so that I may return these bras to their store.

Business

Response:

10/23/2013

Dear **. [redacted],

We would like to address the complaint filed by **. [redacted]

We offer a rare service - we alter and remake bras, when necessary, to please customers. Our goal is always to achieve a proper fit,while satisfying the customers’ desires at the time we meet them. Sometimes, it takes more than one fitting - some fine tuning may be needed.

When **. [redacted]’s daughter was first fitted, she was advised that an extension was necessary for a proper fit. She declined our advice. When she returned unhappy, to please her, we added an extension at no charge, Normaly, we would have charged our customer for the extension but we wanted to do something extra for her. **, [redacted] and her daughter continued to return to our store over and over again to complain about the prior visit. We refitted them each time to their liking. Their return visits went well beyond the exchange period as stated on our receipts and at the cash register counter. Incidentally, the return policy sign at the register is at shoulder level not at waistlevel as the complaint claims.

We have bent over backwards in an effort to please these women. Their last visit began shortly before ourclosing time, they wanted us to stay for them past closing time, but we had put in a long, tiring day. We frankly had had our patience tested and needed to close. We needed the transaction to be completed.

Concerning her desired outcome, there is nothing further that we will do for her. We have a no-refund policy that is clearly visible. Additionally, the complainant has shown excessive malice towards us, including posting her complaint on various websites using varying aliases. This is vindictive behavior as well as counter to the websites’ policies.

Also, you requested that we not include any personally identifiable information. **.[redacted]’s complaint includes full names of myself and my daughter. I expect that to be removed from the complaint, if it should be posted.

Thank

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Description: General Merchandise - Retail

Address: 3767 Ming Ave, Bakersfield, California, United States, 93309-5001

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