Chesapeake Cab

May 20, Let me begin by saying I'm sorry for your experience with our companyNo complaint was made too our office or dispatchers for this dateBut I will try to answer your concerns the best that I canOur company policies clearly state no drives or passengers are permitted to smoke in the taxiAt the last drivers meeting we restated this to all the driverswe also let them know that if they are caught smoking in the cab their employment will be terminated, we will repeat this at every drivers meeting.As with most rural taxi companies no meter is usedFares are on a flat rate systemThis system uses your pickup location and destination for your fareThen you would add any extra charges for the final fare chargeThe extras are charges for stops, including ATMs, wait time, night time surcharge, number of passengers and other itemsEvery taxi has a price book in itAlso a general quote can be given by the dispatcher if askedAll rides for taxi service are called into the dispatch then given to a driverWe do not pickup road side flag downsAll dispatchers and drivers know we have never accepted credit cardsAll of our company dispatchers have or more years of experienceAs for being charged for stopping at a ATM; there is a $fee for this type of stopAlso the passenger is charged for wait time at any stopThis charge is to compensate the driver, who works on commission, for time spent with the customer.All company permits and licenses are issued thru [redacted] CountyOur drivers permits and licenses are issued by the State of Maryland and The [redacted] County Sheriffs Office.Again I'm sorry for your experience with our companyBut without any complaint made to our company about the specifics of the taxi ride it's hard to comment any furtherif you have any other complaints or questions please call us so we can help you

These people are the absolute worst, I have wait hours for a cab that is initially supposed to arrive in 20 minutes so I can get to where I need to go. I am also always sharing a cab with someone which takes even longer so on top of my wait I have to wait for another customer? These people admit to ignoring shorter runs to take bigger ones. This company needs to be shut down IMMEDIATELY. They also will over charge you if you dont know what the fare should cost as I have been overcharge plenty of times since 2015 until one employee let me know what I should actually be getting charged. How is that possible? Because these con artists have NO METERS. I will gladly take my money and business elsewhere.

May 20, 2014
Let me begin by saying I'm sorry for your experience with our company. No complaint was made too our office or dispatchers for this date. But I will try to answer your concerns the best that I can.
Our company policies clearly state no drives or passengers are...

permitted to smoke in the taxi. At the last drivers meeting we restated this to all the drivers. we also let them know that if they are caught smoking in the cab their employment will be terminated, we will repeat this at every drivers meeting.As with most rural taxi companies no meter is used. Fares are on a flat rate system. This system uses your pickup location and destination for your fare. Then you would add any extra charges for the final fare charge. The extras are charges for stops, including ATMs, wait time, night time surcharge, number of passengers and other items. Every taxi has a price book in it. Also a general quote can be given by the dispatcher if asked.
All rides for taxi service are called into the dispatch then given to a driver. We do not pickup road side flag downs. All dispatchers and drivers know we have never accepted credit cards. All of our company dispatchers have 3 or more years of experience.
As for being charged for stopping at a ATM; there is a $1.00 fee for this type of stop. Also the passenger is charged for wait time at any stop. This charge is to compensate the driver, who works on commission, for time spent with the customer.All company permits and licenses are issued thru [redacted] County. Our drivers permits and licenses are issued by the State of Maryland and The [redacted] County Sheriffs Office.Again I'm sorry for your experience with our company. But without any complaint made to our company about the specifics of the taxi ride it's hard to comment any further. if you have any other complaints or questions please call us so we can help you.

Review: The drivers smoke inside the cabs, even when people are taking the cab. On more then one occasion the driver feels the need to light up and smoke while driving with passengers. They also do not use meters. They randomly decide what the fees are for travel and have no consistency. One day you may pay $18 to go somewhere then the next it is $24 to go to the same location. They are a sketchy business and I do not know if what they do is legal. There are no rates for fare posted anywhere on or in the cab, so they just randomly decide how much they want to charge you after the fact. Often I have been told that the trip will be one cost, but then they say a much higher price upon arrival. With no meter being used there is no way to even know the true value of the fare. I do not know if this is even legal or not. Every other city I lived in required fares to be boldly posted in view so a rider could know the cost of their trip. It is a scam to gauge money out of people. Their was once they told me they accept credit cards, then upon arrival said cash only and charged me to drive to an ATM in order to get cash to pay them, they then charged me twice the quoted rate and made the claim that their was a waiting fee while at the ATM. They need to be investigated on their practices. I do not imagine what they are doing can even be legal.Desired Settlement: For this company to be investigated. What they are doing can't possibly be legal.

Business

Response:

May 20, 2014Let me begin by saying I'm sorry for your experience with our company. No complaint was made too our office or dispatchers for this date. But I will try to answer your concerns the best that I can.Our company policies clearly state no drives or passengers are permitted to smoke in the taxi. At the last drivers meeting we restated this to all the drivers. we also let them know that if they are caught smoking in the cab their employment will be terminated, we will repeat this at every drivers meeting.As with most rural taxi companies no meter is used. Fares are on a flat rate system. This system uses your pickup location and destination for your fare. Then you would add any extra charges for the final fare charge. The extras are charges for stops, including ATMs, wait time, night time surcharge, number of passengers and other items. Every taxi has a price book in it. Also a general quote can be given by the dispatcher if asked.All rides for taxi service are called into the dispatch then given to a driver. We do not pickup road side flag downs. All dispatchers and drivers know we have never accepted credit cards. All of our company dispatchers have 3 or more years of experience.As for being charged for stopping at a ATM; there is a $1.00 fee for this type of stop. Also the passenger is charged for wait time at any stop. This charge is to compensate the driver, who works on commission, for time spent with the customer.All company permits and licenses are issued thru [redacted] County. Our drivers permits and licenses are issued by the State of Maryland and The [redacted] County Sheriffs Office.Again I'm sorry for your experience with our company. But without any complaint made to our company about the specifics of the taxi ride it's hard to comment any further. if you have any other complaints or questions please call us so we can help you.

Review: I was told they would be 15-20 minutes, I called again, after 43 mintues, so what if I asked was he stopping to have conjugal visits with his girl-friend ; the point is, I use them constantly, they are sometimes on time, but it's 86 degress out side ; I'm 54 years old, asmatic, suffer from P.T.S.A., and I am Bi-polar ; and this is my only mode of transportation ; chesapeake cab, inc., is notoriously slack ; he yelled at me, and kept yelling at me like a little-baby ; I told him that I was sorry and would he please pick me up, he kept haning up and finally left a 54 year old man, not well to walk 1.8 miles home in scorching hot weather . I am not furious, but this is too much, and should be reported not only to you, but to the Office of Aging, as I am legally a Senior-Citizen, and I am a military veteran, yes as well as not in good health, I think that I have been very patient with Chesapeake Cab, Inc., far too long, they have the worst business reviews in this part of Southern Maryland.

Firstly, I need their business, and I expect to get it ; secondly, I need them to at least have enough sense to answer the phone, not just block me out, and stop answering the phone because he has been put on notice, about being very late ; he yelled at me, the entire conversation, shouting that he was not 43 minutes late, but let's face it ; I have a telephone, with a clock on it, so how could I be wrong.Desired Settlement: They will contact me, apologize for yelling at me, except my apology is they have the sense to do so, take my calls and my business, and try to do a better job of informing customers of the REAL time that they expect to take in order to pick up a waiting passenger, who deserves better leadership from a company that is taking my money.