With regards to the complaint filed on 4/2/2015, I spoke to this customer as soon as I received word of the complaintWe mutually reviewed the circumstances which occurred on the day of his estimate, and to my knowledge, have already resolved this complaintI believe there was some confusion
with regards to what was included in the original estimate which was pretty high, and as the process continued, I think things were eliminated from the job in an attempt to reduce the cost for the customerI believe, however, that our representative probably did not do a very good job of explaining to the customer how he was doing thisI believe, for example, that he reduced the amount of plumbing work in an attempt to reduce the costHe then gave a price without a storm door which I believe was included in the original estimate, eliminated the bank charge for financing if the customer wished to save some money by converting to a cash transaction, and I believe he also gave a price with and without a frameless shower door as wellI think there were a couple other items they discussed as wellSometimes throughout the course of discussing a job, things get confusing, and I think our representative failed to make sure the customer was on the same page as he wasAs I mentioned, I believe that the issue has been
resolved, and I told the customer that if he would like to give us another shot at his job, I will handle the job myselfDavid Braymiller President
With regards to the complaint filed on 4/2/2015, I spoke to this customer as soon as I received word of the complaintWe mutually reviewed the circumstances which occurred on the day of his estimate, and to my knowledge, have already resolved this complaintI believe there was some confusion
with regards to what was included in the original estimate which was pretty high, and as the process continued, I think things were eliminated from the job in an attempt to reduce the cost for the customerI believe, however, that our representative probably did not do a very good job of explaining to the customer how he was doing thisI believe, for example, that he reduced the amount of plumbing work in an attempt to reduce the costHe then gave a price without a storm door which I believe was included in the original estimate, eliminated the bank charge for financing if the customer wished to save some money by converting to a cash transaction, and I believe he also gave a price with and without a frameless shower door as wellI think there were a couple other items they discussed as wellSometimes throughout the course of discussing a job, things get confusing, and I think our representative failed to make sure the customer was on the same page as he wasAs I mentioned, I believe that the issue has been
resolved, and I told the customer that if he would like to give us another shot at his job, I will handle the job myselfDavid Braymiller President