Chesapeake Mobile Homes

June 12, 2015Dear Sir:We, Chesapeake Home Sales sold [redacted] a home which was sitting in a mobile home communityShe saw the home several times before purchaseWe took her to see the home but when she came back in to see it again to measure rooms or show friends we gave her a key to go see it againShe had time to change her mind if she did not want to buy homeIt was brand new and is still under warranty by the manufacturer[redacted] had a problem with the refrigerator and we had replaced it with a new oneShe had a certain amount of money she wanted to spend and no more so we put her in touch with a gentleman who builds shedsHe gave her a very good price and we were not involved with the shedWhen she called about central a/c we told her we usually get $3,for a/c installed but we would sell it to her for a reduced price because of the confusion she had about it not being with the homeWe told her we needed to be paid in full for a/c as we have to pay for unit when we order and we have a subcontractor that installs itShe was going to come in and put it on her credit card but never came in to do soShe did call the installer and told him to install it that she was going to come in and pay for it but she did not come in so we told installer not to install till he hears from us.We were upfront with her as to everything about the home and do not understand why this letter even has to be writtenShe has copies of everything she signedShe started the purchase of this home back on Dec19, and gave us a deposit to hold home for her till she got her money togetherShe was in home earlier but decided to purchase it at that timeWe closed on the home on Feb12, She had a lot of time to change her mind about the purchaseShe must have been in the home at least times between beginning of Decand Febwhen she signed papers.Attached is a form that we get all customers to sign so a confusion like this does not happen.If you have any further questions you can call ###-###-####.Sincerely,CHESAPEAKE HOME SALES, INC.Brenda HManager

This is concerning the customer [redacted] asking about our homes at our sales centerWe quoted her a price of $89,on one of our homes and said that the price is todays price since we don't know when she would be looking at orderingWe told her several days later that if she ordered right within a couple of days that price is good but if later it would be S92,900.With the market the way it is we are constantly getting letters from manufacturers that prices are going up do to the lumber surcharge put on by the President.We have no control on this matterWe try to give our customers the best price we can but we cannot see into the future as what the prices will beWe have called her Several times and left messages but she has not returned our callsWe feel we have the best homes and prices in our market area.Thank you for your help

June 12, 2015Dear Sir: We, Chesapeake Home Sales sold [redacted] a home which was sitting in a mobile home communityShe saw the home several times before purchaseWe took her to see the home but when she came back in to see it again to measure rooms or show friends we gave her a key to go see it againShe had time to change her mind if she did not want to buy homeIt was brand new and is still under warranty by the manufacturer[redacted] had a problem with the refrigerator and we had replaced it with a new oneShe had a certain amount of money she wanted to spend and no more so we put her in touch with a gentleman who builds shedsHe gave her a very good price and we were not involved with the shedWhen she called about central a/c we told her we usually get $3,for a/c installed but we would sell it to her for a reduced price because of the confusion she had about it not being with the homeWe told her we needed to be paid in full for a/c as we have to pay for unit when we order and we have a subcontractor that installs itShe was going to come in and put it on her credit card but never came in to do soShe did call the installer and told him to install it that she was going to come in and pay for it but she did not come in so we told installer not to install till he hears from usWe were upfront with her as to everything about the home and do not understand why this letter even has to be writtenShe has copies of everything she signedShe started the purchase of this home back on Dec19, and gave us a deposit to hold home for her till she got her money togetherShe was in home earlier but decided to purchase it at that timeWe closed on the home on Feb12, She had a lot of time to change her mind about the purchaseShe must have been in the home at least times between beginning of Decand Febwhen she signed papersAttached is a form that we get all customers to sign so a confusion like this does not happenIf you have any further questions you can call ###-###-####Sincerely, CHESAPEAKE HOME SALES, INCBrenda H Manager

June 20, 2014Dear Sir:I am responding to your letter about the sale of a home to [redacted]. Enclosed is a copy of her sales agreement showing exactly what she was purchasing. It was filled out before she signed and it shows make, model, serial number and year. I never said she was getting a central a/c. She signed this agreement Dec. 19, 2014 and did the final sale on Feb. 12, 2015.I did not do a walk thru with her but my service man did and she pointed out to him what she wanted fixed and asked him to do some side work for her. Once her shed was put in which was built by an amish man on sight, she asked if he could install electric in it. I do not know what all she contracted him to do but he did do the walk thru with her.The man that puts in our ac's is [redacted]. His address is [redacted]., Grantville, Pa. [redacted]. His phone number is ###-###-####. He would be happy to tell you what was discussed between him and **. [redacted].If you have any further questions please call ###-###-####.Sincerely,CHESAPEAKE HOME SALES, INC.Brenda H.Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  it doesnt matter who talked to whom. You can see it does not list ac as optional like it doees for shed. At thiscpoint I would just like to be reimbursed
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there was never a walk thru done I never signed any papers tgat eveeythibg was aatisfactory. I was just given a key and told to go look. I vrought a few things to their attention and was never told I had a 30 say window for them to come fix itens  when the air conditiiibg came up and thet quoted ne a price I did say I wanted cenrral air but tgey wanted paid in full before work was done. I did speak to their gyy that puts their ac in abd ge told me I mustve gotten iverlooked because all their new places get central aur put in them. I told him they wanted paid in full before wirk was ecen done and his response was that was ridiculous. He said 25% down and valace upon completion  then I never heard from anyone and I did not go to office as I was not paying upfront I paid up front for my shed and it took them 4 months.  There is a law in place that states any job over 1000.00 you can only ask for one third down. My whole issue is that after I decided I was buying it there was no walk thru checklist done and it.  As for signed paperwork, Rhonda Heffner from corporate office said there are papers signed by  only signed by the Chesapeake representative that my signature is not on the papers upon moving in the frig didbt work and they told me to call the manufacturer. Upon doibg this, the serial #s did not match abd Chesape did replace the frig I think the ac was an oversite as it was winter time and then never came to install it. Also I was told it was a brand new home, never lived in. The never lived in part was true but my home is a 2011 not a 2015 and stated it us brand new since never lived in but as far as warranty on appliances and my insurance company it is 4 years old not brand new.  I continued with purchase as it was never lived in, I liked the home and gave them a sizeable deposit I was not going to loose that.  So since not knowing what air conditioning cost I had a few local companies come out and give me an estimate. Tgey came in at a lower price than Chesapeake was going to instal it for so I went with another company so at this point the resolution would be is for them to reimburse me for having to go through all the trouble of having to outsource so I didnt sit all summer without air conditioning  so my wrap up is they didnt do thibgs right from beginning by doing a walk thru. Then tge home being 2011 not 2015 so I would like reimbursed for the air conditioning or a compromise on the cost agreed upon
Regards,
[redacted]

June 20, 2014Dear Sir:I am responding to your letter about the sale of a home to [redacted]. Enclosed is a copy of her sales agreement showing exactly what she was purchasing. It was filled out before she signed and it shows make, model, serial number and year. I never said she was getting a central a/c. She signed this agreement Dec. 19, 2014 and did the final sale on Feb. 12, 2015.
I did not do a walk thru with her but my service man did and she pointed out to him what she wanted fixed and asked him to do some side work for her. Once her shed was put in which was built by an amish man on sight, she asked if he could install electric in it. I do not know what all she contracted him to do but he did do the walk thru with her.
The man that puts in our ac's is [redacted]. His address is [redacted]., Grantville, Pa. [redacted]. His phone number is ###-###-####. He would be happy to tell you what was discussed between him and **. [redacted].
If you have any further questions please call ###-###-####.
Sincerely,
CHESAPEAKE HOME SALES, INC.
Brenda H.
Manager

June 12, 2015Dear Sir:We, Chesapeake Home Sales sold [redacted] a home which was sitting in a mobile home community. She saw the home several times before purchase. We took her to see the home but when she came back in to see it again to measure rooms or show friends we gave her a key to go see...

it again. She had time to change her mind if she did not want to buy home. It was brand new and is still under warranty by the manufacturer.[redacted] had a problem with the refrigerator and we had replaced it with a new one. She had a certain amount of money she wanted to spend and no more so we put her in touch with a gentleman who builds sheds. He gave her a very good price and we were not involved with the shed. When she called about central a/c we told her we usually get $3,000 for a/c installed but we would sell it to her for a reduced price because of the confusion she had about it not being with the home. We told her we needed to be paid in full for a/c as we have to pay for unit when we order and we have a subcontractor that installs it. She was going to come in and put it on her credit card but never came in to do so. She did call the installer and told him to install it that she was going to come in and pay for it but she did not come in so we told installer not to install till he hears from us.We were upfront with her as to everything about the home and do not understand why this letter even has to be written. She has copies of everything she signed. She started the purchase of this home back on Dec. 19, 2014 and gave us a deposit to hold home for her till she got her money together. She was in home earlier but decided to purchase it at that time. We closed on the home on Feb. 12, 2015. She had a lot of time to change her mind about the purchase. She must have been in the home at least 10 times between beginning of Dec. and Feb. when she signed papers.Attached is a form that we get all customers to sign so a confusion like this does not happen.If you have any further questions you can call ###-###-####.Sincerely,CHESAPEAKE HOME SALES, INC.Brenda H. Manager

June 12, 2015Dear Sir:
We, Chesapeake Home Sales sold [redacted] a home which was sitting in a mobile home community. She saw the home several times before purchase. We took her to see the home but when she came back in to see it again to measure rooms or show friends we gave her...

a key to go see it again. She had time to change her mind if she did not want to buy home. It was brand new and is still under warranty by the manufacturer.[redacted] had a problem with the refrigerator and we had replaced it with a new one. She had a certain amount of money she wanted to spend and no more so we put her in touch with a gentleman who builds sheds. He gave her a very good price and we were not involved with the shed. When she called about central a/c we told her we usually get $3,000 for a/c installed but we would sell it to her for a reduced price because of the confusion she had about it not being with the home. We told her we needed to be paid in full for a/c as we have to pay for unit when we order and we have a subcontractor that installs it. She was going to come in and put it on her credit card but never came in to do so. She did call the installer and told him to install it that she was going to come in and pay for it but she did not come in so we told installer not to install till he hears from us.
We were upfront with her as to everything about the home and do not understand why this letter even has to be written. She has copies of everything she signed. She started the purchase of this home back on Dec. 19, 2014 and gave us a deposit to hold home for her till she got her money together. She was in home earlier but decided to purchase it at that time. We closed on the home on Feb. 12, 2015. She had a lot of time to change her mind about the purchase. She must have been in the home at least 10 times between beginning of Dec. and Feb. when she signed papers.
Attached is a form that we get all customers to sign so a confusion like this does not happen.
If you have any further questions you can call ###-###-####.
Sincerely,
CHESAPEAKE HOME SALES, INC.
Brenda H.
Manager

This is concerning the customer [redacted] asking about our homes at our sales center. We quoted her a price of $89,900 on one of our homes and said that the price is todays price since we don't know when she would be looking at ordering. We told her several days later that if she ordered right...

within a couple of days that price is good but if later it would be S92,900.With the market the way it is we are constantly getting letters from manufacturers that prices are going up do to the lumber surcharge put on by the President.We have no control on this matter. We try to give our customers the best price we can but we cannot see into the future as what the prices will be. We have called her Several times and left messages but she has not returned our calls. We feel we have the best homes and prices in our market area.Thank you for your help.