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Chesapeake Point Townhomes

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Chesapeake Point Townhomes Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ At the time the tenants had failed to pay rent and an eviction was filed 1/15/and the court date for the eviction hearing was set to take place during the month of February The tenant came in on 2/18/to pay off the balance to stop the eviction and remain tenantsThey were told the rent amount due and that we also needed the court fees and filing feeWe also require a $reinstatement fee, which we did tell the tenant we would waive if the other fees were paidThey did in fact pay the $court fees and still owe the amount for the filing fee, which I believed was $125.00, but after just verifying with our lawyer, is actually 116.00, which is all the tenant will be charged, leaving them with a slight credit since they did have a relative pay the $ Any tenant that we file an eviction on must pay the fees in order for the eviction to be cancelled, or at least all of the rent and set up a payment plan for the fees, if the entire amount cant be paid at that time Our lease agreement signed by all our tenants up moand receiving of keys states all of the above information, I have attached it to this reply, along with the documents from our lawyers from the filed eviction We are sorry the tenant is upset regarding the charges they owe, but we did waive the $reinstatement fee for them, when we could have required that to be paid, per the lease agreement they signedWhen I spoke with Rachel Valentine about the $payment they were having paid by an outsource for their rent, she knew they would owe a balance, but did not want it at that time and on the phone and said something along the lines she would figure out what she owed when the time came to pay Page three of the lease when printed under section A of "Rights & Remedies of Parties", states the reinstatement fee information Page two under the section "Attorney's Fees" states the filing and court fee charges must be paid Thank you, as I hope this clears up any misunderstanding of any communications on our behalfWe do appreciate our tenants and continued occupancy Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) One big discrepancy that I notice is with the feeI was told in the office that it was $150, which is what was charged, not $as stated in the response Second, this still does not answer my question as to why it took nearly a year for this to be brought up, despite having contacted the office multiple times to make rent payments and asking numerous times if there were any charges or fees on my accountOn several occasions when calling in the rent, I was put on the phone with the property manager personally, and still no mention of any past due fees was ever madeTo further my suspicions of improper business practices, is that fact that the lady in the office who originally pulled up my account said, and I quote, "I'm as confused as you areI'm not seeing any of this in the system" I find it odd that the ONLY one who had any knowledge of this fee, failed to relay any sort of information along to their staff for such an extended period of time

Initial Business Response /* (1000, 5, 2016/01/11) */
At the time the tenants had failed to pay rent and an eviction was filed 1/15/15 and the court date for the eviction hearing was set to take place during the month of February 2015. The tenant came in on 2/18/2015 to pay off the balance to stop...

the eviction and remain tenants. They were told the rent amount due and that we also needed the court fees and filing fee. We also require a $200.00 reinstatement fee, which we did tell the tenant we would waive if the other fees were paid. They did in fact pay the $175.00 court fees and still owe the amount for the filing fee, which I believed was $125.00, but after just verifying with our lawyer, is actually 116.00, which is all the tenant will be charged, leaving them with a slight credit since they did have a relative pay the $125.00.
Any tenant that we file an eviction on must pay the fees in order for the eviction to be cancelled, or at least all of the rent and set up a payment plan for the fees, if the entire amount cant be paid at that time.
Our lease agreement signed by all our tenants up move-in and receiving of keys states all of the above information, I have attached it to this reply, along with the documents from our lawyers from the filed eviction.
We are sorry the tenant is upset regarding the charges they owe, but we did waive the $200.00 reinstatement fee for them, when we could have required that to be paid, per the lease agreement they signed. When I spoke with Rachel Valentine about the $1000.00 payment they were having paid by an outsource for their rent, she knew they would owe a balance, but did not want it at that time and on the phone and said something along the lines she would figure out what she owed when the time came to pay.
Page three of the lease when printed under section A of "Rights & Remedies of Parties", states the reinstatement fee information.
Page two under the section "Attorney's Fees" states the filing and court fee charges must be paid.
Thank you, as I hope this clears up any misunderstanding of any communications on our behalf. We do appreciate our tenants and continued occupancy.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One big discrepancy that I notice is with the fee. I was told in the office that it was $150, which is what was charged, not $125 as stated in the response.
Second, this still does not answer my question as to why it took nearly a year for this to be brought up, despite having contacted the office multiple times to make rent payments and asking numerous times if there were any charges or fees on my account. On several occasions when calling in the rent, I was put on the phone with the property manager personally, and still no mention of any past due fees was ever made. To further my suspicions of improper business practices, is that fact that the lady in the office who originally pulled up my account said, and I quote, "I'm as confused as you are. I'm not seeing any of this in the system".
I find it odd that the ONLY one who had any knowledge of this fee, failed to relay any sort of information along to their staff for such an extended period of time.

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Address: 1070 Super Genius Cir, Akron, Ohio, United States, 44306-3716

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