Cheseldine Tire & Auto

April 24, Dear ***;We are writing this letter in response to your letter of April 16, regarding the above-mentioned complaint filed by ** [redacted] The vehicle, a [redacted] , was purchased on October 1, by ** [redacted] We were then contacted in late February or early March by ** [redacted] who spoke with our General Manager, ** [redacted] .She told him that the motor was no longer working, and that several items had already been replacedOne of the items mentioned was a timing beltOnce she mentioned this, ** [redacted] asked her who had done the repair work, but she did not answerHe then asked ** [redacted] how they knew that the motor needed to be replaced and was told that they had purchased a computer from [redacted] to diagnose the vehicle**, [redacted] then informed [redacted] that we could not simply start writing checks to cover the repair costs of the vehicle without seeing it or knowing who did the repair workHe told her that our auto repair shop, Cheseldine Tire & Auto, LLC, would need to see the vehicle to determine what went wrong, and she responded that the vehicle was in [redacted] ***, MD,**, [redacted] then told her that she would need to get the [redacted] to our shop, that there would not be any charge for us to diagnose it, and that upon finding out the problem, we could then decide how best to proceed** [redacted] said that she would have her husband call ** [redacted] This is the only time that **[redacted] talked with ** [redacted] , The other two contact dates that are mentioned in her complaint are both Sundays, We are not open on SundaysAt no point during the telephone conversation that ** [redacted] had with ** [redacted] did he say that we could do nothing for themOnly that we would need to have Cheseldine Tire & Auto look at the vehicle before any decisions could be made.The mention of the timing belt is importantIf the timing belt had not been properly installed, this could be the cause of the damage to the engineIf that were the case, then we would not be liable for that damageAt Cheseldine Auto Sales, we are very proud of the reputation we have earned by standing behind the vehicles we sellAll of our vehicles are inspected at Cheseldine Tire & Auto by technicians that have been certified by the State of Maryland before being put on our lot for saleOn the rare occasion that a vehicle we sold has had a problem, we have paid for the repairsHowever, we can’t do that unless we know that the issue is ours to correct*The offer to diagnose the [redacted] for free still standsWe would then work with ** [redacted] and [redacted] to resolve this situation in whatever manner is appropriateIf you have any questions or need further information, please feel free to contact me at the phone number below.Sincerely,?

April 24, 2014
Dear **. [redacted];We are writing this letter in response to your letter of April 16, 2014 regarding the above-mentioned complaint filed by **. [redacted]. The vehicle, a 2003 [redacted], was purchased on October 1, 2013 by **. [redacted]. We were then contacted in late...

February or early March by **. [redacted] who spoke with our General Manager, **. [redacted].She told him that the motor was no longer working, and that several items had already been replaced. One of the items mentioned was a timing belt. Once she mentioned this, **. [redacted] asked her who had done the repair work, but she did not answer. He then asked **. [redacted] how they knew that the motor needed to be replaced and was told that they had purchased a computer from [redacted] to diagnose the vehicle. **, [redacted] then informed [redacted] that we could not simply start writing checks to cover the repair costs of the vehicle without seeing it or knowing who did the repair work. He told her that our auto repair shop, Cheseldine Tire & Auto, LLC, would need to see the vehicle to determine what went wrong, and she responded that the vehicle was in [redacted], MD,**, [redacted] then told her that she would need to get the [redacted] to our shop, that there would not be any charge for us to diagnose it, and that upon finding out the problem, we could then decide how best to proceed. **. [redacted] said that she would have her husband call **. [redacted]. This is the only time that **.[redacted] talked with **. [redacted], The other two contact dates that are mentioned in her complaint are both Sundays, We are not open on Sundays. At no point during the telephone conversation that **. [redacted] had with **. [redacted] did he say that we could do nothing for them. Only that we would need to have Cheseldine Tire & Auto look at the vehicle before any decisions could be made.The mention of the timing belt is important. If the timing belt had not been properly installed, this could be the cause of the damage to the engine. If that were the case, then we would not be liable for that damage. At Cheseldine Auto Sales, we are very proud of the reputation we have earned by standing behind the vehicles we sell. All of our vehicles are inspected at Cheseldine Tire & Auto by technicians that have been certified by the State of Maryland before being put on our lot for sale. On the rare occasion that a vehicle we sold has had a problem, we have paid for the repairs. However, we can’t do that unless we know that the issue is ours to correct*The offer to diagnose the [redacted] for free still stands. We would then work with **. [redacted] and [redacted] to resolve this situation in whatever manner is appropriate. If you have any questions or need further information, please feel free to contact me at the phone number below.Sincerely,?

Review: Hello there!

Long story short.. I purchased a 2003 [redacted] (50k miles on it) from Cheseldine Auto located in [redacted], MD literally 5 months ago (at max) for $7,500. Well, I have had to purchase a new engine, timing belt, water pump, power steering pump, and now my computer is going bad ($2,500 without the purchase of a new computer.. a computer would be roughly $3,000). I called Cheseldine to see if there was any way to trade the car in and they pay off the $7,500 car loan. Needless to say they are telling me the only thing they can offer is a “free” diagnostic test knowing I live in [redacted], MD and the car is unable to be driven. I looked up the “Maryland Lemon Law” which states that within the first 24 months of purchasing a car any “major” issues would either be covered by the seller of the vehicle, or reimbursed. They will not do either. I don’t know where else to turn and hope that you will be “on my side” ? I am 16 weeks pregnant with my 3rd child and really just need them to claim that they did sell me a lemon and work with me on replacing the car.

Do you think you can help? (Please say yes!!)Desired Settlement: I was sold a Lemon and under "Maryland Lemon Law" I feel an adequate settlement amount would be the cost of the vehicle which is $7,500 that I paid cash only approximately 5 months ago. I have put over $3,000 into the vehicle within the last two weeks. If they are willing to pay the $7500, they can have the car back!! If not, I am willing to trade-in my vehicle if they will take the $7500 off of a different car.

Business

Response:

April 24, 2014Dear **. [redacted];We are writing this letter in response to your letter of April 16, 2014 regarding the above-mentioned complaint filed by **. [redacted]. The vehicle, a 2003 [redacted], was purchased on October 1, 2013 by **. [redacted]. We were then contacted in late February or early March by **. [redacted] who spoke with our General Manager, **. [redacted].She told him that the motor was no longer working, and that several items had already been replaced. One of the items mentioned was a timing belt. Once she mentioned this, **. [redacted] asked her who had done the repair work, but she did not answer. He then asked **. [redacted] how they knew that the motor needed to be replaced and was told that they had purchased a computer from [redacted] to diagnose the vehicle. **, [redacted] then informed [redacted] that we could not simply start writing checks to cover the repair costs of the vehicle without seeing it or knowing who did the repair work. He told her that our auto repair shop, Cheseldine Tire & Auto, LLC, would need to see the vehicle to determine what went wrong, and she responded that the vehicle was in [redacted], MD,**, [redacted] then told her that she would need to get the [redacted] to our shop, that there would not be any charge for us to diagnose it, and that upon finding out the problem, we could then decide how best to proceed. **. [redacted] said that she would have her husband call **. [redacted]. This is the only time that **.[redacted] talked with **. [redacted], The other two contact dates that are mentioned in her complaint are both Sundays, We are not open on Sundays. At no point during the telephone conversation that **. [redacted] had with **. [redacted] did he say that we could do nothing for them. Only that we would need to have Cheseldine Tire & Auto look at the vehicle before any decisions could be made.The mention of the timing belt is important. If the timing belt had not been properly installed, this could be the cause of the damage to the engine. If that were the case, then we would not be liable for that damage. At Cheseldine Auto Sales, we are very proud of the reputation we have earned by standing behind the vehicles we sell. All of our vehicles are inspected at Cheseldine Tire & Auto by technicians that have been certified by the State of Maryland before being put on our lot for sale. On the rare occasion that a vehicle we sold has had a problem, we have paid for the repairs. However, we can’t do that unless we know that the issue is ours to correct*The offer to diagnose the [redacted] for free still stands. We would then work with **. [redacted] and [redacted] to resolve this situation in whatever manner is appropriate. If you have any questions or need further information, please feel free to contact me at the phone number below.Sincerely,?