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Chesley Consultants

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Reviews Chesley Consultants

Chesley Consultants Reviews (16)

We are confident that client will be satisfied once she speaks with representative after 4pm todayWe will update the status of this complaint once resolved

[redacted] I've reviewed your file that we started in February of and finished in May of We did have a total of six negative items deleted from your credit reportsWe have made several attempts starting in July to provide you with a "Final Review" but have been unsuccessful in scheduling a time to have that phone call We realize that you are a single mom working two jobs, so I will make myself available at any day or time that is convenient for you You can call my direct in the office [redacted] or my cell: [redacted] Over the past 10+ years, we have never had a single item get "reinserted" after it was deleted from a credit report If this should be the case we can either continue to work for you or give you a full refund I'm not sure why you would chose to file a complaint with the NJ Revdex.com before speaking with us? Our goal is to provide 100% satisfaction so I'm looking forward to speaking with you as soon as possiblePaul O [redacted] President

Complaint: ***
I am rejecting this response because:
I have sent the credit reports they asked for via email and fax! Also a letter from Experian that referenced supicous activityThey have only gotten me credit reports, $for credit reports that I can get myself for free! I have save my email resposes to them if proof is neededI asked that inquiries be removed and to this date, nothing! I have done what they asked and they know itThere are local companys that can do this in days, it's been three months at $per with this company and nothingI have bank statements to prove, three months!
Regards,
*** ***

I'm writing to formally update the Revdex.com on the complaint that I filed with regard to Better Qualified. I attempted to submit this update sooner, but when I logged on to the incident page designated for my case, I was alerted that the case had been closed.Better Qualified did indeed refund the full amount of funds that had been debited from my bank accountAdditionally, Paul Oster contacted me to discuss my experience; explain the error that resulted in the charges; and has offered me 6-months credit repair services probono.Please submit this update so that Better Qualified's remediation efforts are documented
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I SPOKE TO MRO*** THIS MORNING HE WAS VERY HELPFUL AND UNDERSTANDING HE EXPLAINED THE MISTAKE THAT WERE MADE AND OFFERED FREE ASSISTANCE AND HELPING ME IMPROVE MY CREDIT FUTHERTHANK YOU FOR YOUR PROMPT RESPONSE.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Business finally contacted me today after I told them that the Revdex.com tried to contact them with no response from the companySpoke with a MrD*** still waiting on email from himAnd a call back from him today at 4pmSo as far as I know nothing was resolved as yetSo they contacted you after I told them you had no response from their side.
Regards,
*** ***

We have a phone call scheduled with the client at 4pm todayThis client has received and has been receiving service on both his personal and business credit situationsThere are items to date that have been removed from his personal credit history - his business credit has had numerous
experiences.Most importantly we need to see where the breakdown is regarding your contact with usThis email is the first communication we received regarding this issueWe did not receive any written correspondence or previous emailsI would like to set up a call with your office, if convenient, to address.Thank you*** F*

This complaint is troubling to me because we had good results for this client We had no less than people from our company "trying" to communicate with *** *** I've sent the client and email requesting a phone call I'm sure that the account in question was not on the
original credit report The original contract was only in place for our six month service It was only the payments that were to be stretched out past the actual completion of the contracted service period Our attorneys must have communicated with *** *** because they were successful in deleting collections from her credit report As always, we will do whatever is reasonable and necessary in order to satisfy the client I will send another response after I speak with the client

*** ***As the President of BQ I take this review very seriously You are only half through the program so, I'm a little baffled by your statement? We have also tried on numerous occasions to get you to send in your results You may think they are "only reports" but all
information sent by the credit bureaus and original creditors are of great importance to us As per your contract, we need you to be participate in the program I saw your response to one of our account managers about "being on the road all the time" but the fact still remains that your participation in the program is directly correlated to your success If you wanted a refund, why didn't you contact us directly? Please call me at your earliest convenience so we may come to a resolution: ***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We are confident that client will be satisfied once she speaks with representative after 4pm today. We will update the status of this complaint once resolved.

I just don't understand the need to make a complaint through the Revdex.com?  We have been super-responsive since day one.  You obviously saw that we've been in business for over 10 years and currently have an A- rating with the Revdex.com.  "Scam" companies don't do that. We spoke with you...

recently on 8/15, 9/8, 9/9?  We had just spoken with Ed on 9/8 and 9/9 in regards to this account.  Your refusal to sign the Letter of Engagement with the law firm has delayed the process.  There are no fees for their service.  They actually negotiate settlements on your behalf if there is a violation under the FDCPA.  You are entitled to up to $1,000 per violation and the item is deleted from your credit report.  You did not "have" to contact [redacted] to get your money back.  As noted, we had to switch our merchant processing company and there was an error made in accounting.  All you needed to do was call us and we obviously would have refunded your over payment of $200 immediately.  Like this complaint, you never even gave us a chance to take care of the issue.  You signed a contract that clearly states that there are no guarantees for our service.  We worked diligently on your file for months.  Have you confirmed that the account is still on your report?  If you feel that this process has been a scam, then I will provide you with a full refund ($800).  Both the charge back and this complaint have a tremendous negative impact on our company.  I would only ask that you consider retracting this complaint and reversing the charge back.  Please call me directly:  [redacted]

This is actually [redacted] second complaint in regards to her original file from 2014.  We did explain that another debt buyer purchased her debt and reported it on her report.  We further agreed to try and help her with this "new" reported information, having our attorneys do a...

verification and validation of the debt.  As was the case during her original service, [redacted] was unresponsive to the communication attempts that were made by the attorney to help her.  Even though the services were offered pro-bono, the client must still sign a Letter of Engagement.  As was the case during her original service, I'm a call, text, or email away for any client's questions.  I will follow up once again with [redacted] to resolve this issue.

A credit specialist has already spoken with the client and we are working together. Clients contract expired end of July 2015. There were numerous payments that were declined, however client did achieve good results on her credit file - 10 total deletions. We have no record of a call being received...

in this office yesterday and would welcome the name of who she spoke with.

[redacted] I've reviewed your file that we started in February of 2014 and finished in May of 2016.  We did have a total of six negative items deleted from your credit reports. We have made several attempts starting in July 2016 to provide you with a "Final Review" but have been unsuccessful in...

scheduling a time to have that phone call.  We realize that you are a single mom working two jobs, so I will make myself available at any day or time that is convenient for you.  You can call my direct in the office [redacted] or my cell: [redacted].  Over the past 10+ years, we have never had a single item get "reinserted" after it was deleted from a credit report.  If this should be the case we can either continue to work for you or give you a full refund.  I'm not sure why you would chose to file a complaint with the NJ Revdex.com before speaking with us?  Our goal is to provide 100% satisfaction so I'm looking forward to speaking with you as soon as possible. Paul O[redacted] President

Thank you for following up.  Unfortunately this complaint is directly tied to human error on our part.  We had been in contact with the client during the entire dispute process and agreed to a full refund.  Again, unfortunately the refund was delayed due to human error.  I have...

taken disciplinary actions as a consequence of this situation.  The client was given a full refund on 10/26.  I have been in contact with the client and I'm asking for her to retract this complaint.  Would this help us?  Please advise.

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