Initial Business Response / [redacted] (1000, 9, 2016/01/15) */ Business response received via letter to Revdex.com -- scan is attached; text of letter reads as follows: "Case # [redacted] , [redacted] Toyota Camry VIN # [redacted] Vehicle brought in to Chester Berg Toyota for recall repairs on 12/17/Vehicle was parked on west side of dealership with front end of vehicle to curb by buildingTechnician was assigned vehicle for repairs -- brought vehicle into shop for recall repairs(Power Window Master Switch)Repair did not necessitate raising vehicle on liftRepairs were completed and vehicle moved outside shop to delivery area on west side of dealership, parked front of vehicle facing out from curbNo damage noted to vehicle while in shop or when parked outside of building Customer returned in afternoon prior to dealership closing time to pick up vehicleService Manager reviewed repairs with customer (Sam [redacted] ) who then took delivery of vehicle Customer returned the following morning claiming damage to the vehicle while vehicle at dealershipPhotos taken by dealership body shop and estimate preparedWhite paint was noted on the damaged front bumperInformed customer that no damage noted or reported on vehicle while vehicle in repair shop The repair was a routine Recall RepairNo one in the employ of Chester Berg Toyota damaged the [redacted] s vehicle Signature (G.M.) Date: 1.4.16"
Response received via e-mail to Revdex.com -- includes repair order copiesScan is attached; text of letter reads as follows: "On the first week of March 2017, [redacted] had her vehicle towed to BemidjiThe vehicle was dropped off at the Bemidji Chrysler Center, which is the dealership adjacent to Chester Berg Toyota, but not owner or operated by Chester Berg ToyotaChester Berg Toyota had no knowledge that the customer's vehicle was at Bemidji Chrysler CenterChester Berg is in no way affiliated with Bemidji Chrysler CenterWhen [redacted] called for an update on the status of her vehicle, Chester Berg Toyota advised her that we did not have the vehicle here, and did not have a status update for her [redacted] became quite upset and accused Chester Berg Toyota of losing her vehicle and indicated that she was going to file a report with the Bemidji Police DepartmentHer accusation was that Chester Berg Toyota lost her vehicle or that we were responsible for the theft of the vehicleChester Berg Toyota located her vehicle at Bemidji Chrysler Center after searching the surrounding areaThe vehicle had been left at Bemidji Chrysler Center by the towing company that [redacted] employed to tow her vehicleWhen Chester Berg Toyota informed [redacted] that the vehicle would require a tow to the Chester Berg Toyota repair facility she felt that Chester Berg Toyota should pay for the towing.At the onset of the repairs, it was evident that the vehicle had been worked on prior to the vehicle arriving at Chester Berg ToyotaParts were missing from the vehicle, and evidence of attempted repairs were obviousAfter investigation, it was discovered that the vehicle had been to two different repair facilities in Fosston, Minnesota for more than two months prior to arriving at Chester Berg ToyotaThe vehicle was not operational and did not start or run when it arrived at Chester Berg ToyotaAfter extensive diagnosis, several faults were found with the vehicle's engine and fuel control systemsIt was also discovered that the engine ECM (Electronic Control Module) had been tampered with, possibly due to attempted repairs, and attempts had been made to open the componentThe process of repairs required replacement of several components to enable the systems to function normallyNo unnecessary components were repaired or replaced.It is mentioned above that there were missing parts / components; included in the list of missing components were the rear seatsThe seats had been removed by one of the prior repair facilities before the vehicle arrived at Chester Berg ToyotaRemoval of the back seat is required to access some of the components, and the seat was not reinstalled by the previous repair facilityChester Berg Toyota retrieved the seats from the previous repair facility (a ninety-two-mile round trip) at no additional charge to the customer, [redacted] ***When the vehicle left Chester Berg Toyota, it was functioning properly and driven to the Twin Cities area (over miles) with no difficulty or issuesPlease note that the vehicle in question is a model with over 257,miles of in servicecalls to Lexus of Maplewood were made and neither I, nor the Service Manager of Chester Berg Toyota, Eugene [redacted] , received any return calls.In summary, it is our hope that the people at the Revdex.com understand the nature of the issueThe staff at Chester Berg Toyota attempted to assist a difficult customer in a difficult situation by getting her vehicle operational and back to her in running condition.Included with this statement is a copy of the repair orderIt shows the repairs made by Chester Berg Toyota, including labor and price of the partsSincerely,Robert ***, GMChester Berg Toyota"
Initial Business Response / [redacted] (1000, 9, 2016/01/15) */ Business response received via letter to Revdex.com -- scan is attached; text of letter reads as follows: "Case # [redacted] , [redacted] Toyota Camry VIN # [redacted] Vehicle brought in to Chester Berg Toyota for recall repairs on 12/17/Vehicle was parked on west side of dealership with front end of vehicle to curb by buildingTechnician was assigned vehicle for repairs -- brought vehicle into shop for recall repairs(Power Window Master Switch)Repair did not necessitate raising vehicle on liftRepairs were completed and vehicle moved outside shop to delivery area on west side of dealership, parked front of vehicle facing out from curbNo damage noted to vehicle while in shop or when parked outside of building Customer returned in afternoon prior to dealership closing time to pick up vehicleService Manager reviewed repairs with customer (Sam [redacted] ) who then took delivery of vehicle Customer returned the following morning claiming damage to the vehicle while vehicle at dealershipPhotos taken by dealership body shop and estimate preparedWhite paint was noted on the damaged front bumperInformed customer that no damage noted or reported on vehicle while vehicle in repair shop The repair was a routine Recall RepairNo one in the employ of Chester Berg Toyota damaged the [redacted] s vehicle Signature (G.M.) Date: 1.4.16"
Response received via e-mail to Revdex.com -- includes repair order copiesScan is attached; text of letter reads as follows: "On the first week of March 2017, [redacted] had her vehicle towed to BemidjiThe vehicle was dropped off at the Bemidji Chrysler Center, which is the dealership adjacent to Chester Berg Toyota, but not owner or operated by Chester Berg ToyotaChester Berg Toyota had no knowledge that the customer's vehicle was at Bemidji Chrysler CenterChester Berg is in no way affiliated with Bemidji Chrysler CenterWhen [redacted] called for an update on the status of her vehicle, Chester Berg Toyota advised her that we did not have the vehicle here, and did not have a status update for her [redacted] became quite upset and accused Chester Berg Toyota of losing her vehicle and indicated that she was going to file a report with the Bemidji Police DepartmentHer accusation was that Chester Berg Toyota lost her vehicle or that we were responsible for the theft of the vehicleChester Berg Toyota located her vehicle at Bemidji Chrysler Center after searching the surrounding areaThe vehicle had been left at Bemidji Chrysler Center by the towing company that [redacted] employed to tow her vehicleWhen Chester Berg Toyota informed [redacted] that the vehicle would require a tow to the Chester Berg Toyota repair facility she felt that Chester Berg Toyota should pay for the towing.At the onset of the repairs, it was evident that the vehicle had been worked on prior to the vehicle arriving at Chester Berg ToyotaParts were missing from the vehicle, and evidence of attempted repairs were obviousAfter investigation, it was discovered that the vehicle had been to two different repair facilities in Fosston, Minnesota for more than two months prior to arriving at Chester Berg ToyotaThe vehicle was not operational and did not start or run when it arrived at Chester Berg ToyotaAfter extensive diagnosis, several faults were found with the vehicle's engine and fuel control systemsIt was also discovered that the engine ECM (Electronic Control Module) had been tampered with, possibly due to attempted repairs, and attempts had been made to open the componentThe process of repairs required replacement of several components to enable the systems to function normallyNo unnecessary components were repaired or replaced.It is mentioned above that there were missing parts / components; included in the list of missing components were the rear seatsThe seats had been removed by one of the prior repair facilities before the vehicle arrived at Chester Berg ToyotaRemoval of the back seat is required to access some of the components, and the seat was not reinstalled by the previous repair facilityChester Berg Toyota retrieved the seats from the previous repair facility (a ninety-two-mile round trip) at no additional charge to the customer, [redacted] ***When the vehicle left Chester Berg Toyota, it was functioning properly and driven to the Twin Cities area (over miles) with no difficulty or issuesPlease note that the vehicle in question is a model with over 257,miles of in servicecalls to Lexus of Maplewood were made and neither I, nor the Service Manager of Chester Berg Toyota, Eugene [redacted] , received any return calls.In summary, it is our hope that the people at the Revdex.com understand the nature of the issueThe staff at Chester Berg Toyota attempted to assist a difficult customer in a difficult situation by getting her vehicle operational and back to her in running condition.Included with this statement is a copy of the repair orderIt shows the repairs made by Chester Berg Toyota, including labor and price of the partsSincerely,Robert ***, GMChester Berg Toyota"