Chester County Nissan LLC

The customer had credit issues We couldn't get to the payment he wanted because of his credit They had a choice whether to take a higher payment or simply not take the car Nothing we did wrong!

I received a phone call from [redacted] on or about March 30th, He was upset that he received a voicemail stating that we had a customer here to purchase his car We never had any intentions on making anyone upset I have removed [redacted] from our CRM tool as he requested

February 24, 2016Dear [redacted] ***,In regards to [redacted] ***'s experience here at Exton NissanI sat with ** [redacted] and a friend and explained the situation [redacted] was approved by the bank on the [redacted] with verification of everything that was on the applicationUnfortunately the bank did some follow up verifications and took back the approvalI offered [redacted] the option to get a co-signer and he was looking into itI never heard back so we processed the paperworkI would offer [redacted] a Service Credit of $if that would help recify the situation.Warm regards,Chester County Nissan LLC Chuck D.GSM

To Whom It May Concern, I am not sure what happened about the situation as it was almost a year ago, but I did look into the deal and see that the refund was not issued. I just called and left a voicemail for *** *** that I am having a check cut right now and he can stop down
and pick it up at anytime today. I'm sorry about any confusion. We are making it right today!Vincent P***Sales Manager

To Whom It May Concern, In response to this rejection, I understand that *** *** is upset that he received a text message and voicemail (not a phone call) and is concerned about the falsification... There is nothing about the dealership reaching out to anyone simply stating that we have someone interested in his car and would like to buy it. This is not a lie! We do want to buy his car. We will still buy his car today if he comes down to the dealership and gives us an opportunity to look at it and give him a value. Either way, our intentions are not to upset anyone. In the original Revdex.com complaint, *** *** statedand I copied the statement"Desired Settlement: Modification/discontinuance of an advertised claim I want them to stop this campaign because it is advertisingI also do not want them to ever contact me again." As I said in the first response, I have discontinued the advertisement and removed *** *** from our system completely. Any other suggestions are welcome!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: first, in order to receive a voicemail there must be a phone callSecond, if you claim there is a buyer but there actually is none then that is a lieThey admitted on the phone to me that there was no customer and it was a marketing campaignApparently there definition of lying is different then mine
Regards,
*** ***

I received a phone call from [redacted] on or about March 30th, 2017.  He was upset that he received a voicemail stating that we had a customer here to purchase his car.  We never had any intentions on making anyone upset.  I have removed [redacted] from our CRM tool as he...

requested.

The customer had credit issues.  We couldn't get to the payment he wanted because of his credit.  They had a choice whether to take a higher payment or simply not take the car.  Nothing we did wrong!

February 24, 2016Dear [redacted],In regards to [redacted]'s experience here at Exton Nissan. I sat with **. [redacted] and a friend and explained the situation. [redacted] was approved by the bank on the [redacted] with verification of everything that was on the application. Unfortunately the bank...

did some follow up verifications and took back the approval. I offered [redacted] the option to get a co-signer and he was looking into it. I never heard back so we processed the paperwork. I would offer [redacted] a Service Credit of $300 if that would help recify the situation.Warm regards,Chester County Nissan LLC Chuck D.GSM