October 19, To Whom itMay Concern:
C/O Revdex.com: Case # ***
Thank you for your responseapologize if you felt attackedHowever, "attacked" is exactly how I felt given your last two correspondencesI was not trying to attack you, simply trying to prove that we, also know what we are doing- as your letters suggested quite the oppositeThe last letter We Sent simply sought to debunk the poor information you provided, not you personallyAs for this one, I will keep it shortYour case revolves around main facts1, your entire argument as set forth in your previous letter, was centered around information provided to you by the ** dealer, that you stated was the turning point for youWe have already proven this information to be falseIt's interesting that you would be willing to set them work on your vehicle despite written evidence to the contrary of what they claimedIt's ashamed that you were so willing to jump to a conclusion about us based on a conversation with a ** employee, but even after we have proven him wrong, you are still unwilling to accept anything we have to say, making this sound more personal than professional at this point2nd, you paid for and are in possession of a new parts and an overhauled transmission that comes with a year unlimited mile warranty to protect your investmentThis warranty does not cover issues outside of the transmissionCurrently, we have not verified a transmission concernTherefore, your concerns fall outside of the scope of the warranty and outside of our responsibilityAs you outlined your mechanical ability, you must be aware that just because you touch a vehicle does not mean you "caused" the new symptomFor example, if we replace the alternator and your car won't start because the starter went baddid we cause this? No, this is simply inconvenient timingAgain, the 700,does not reflect on the invoice as a "credit" as believe you feel it shouldIt is simply the 1st billed part of the total labor costThis cost did go towards the total job as indicatedYou were quoted a price before the overhaul was completedThis initial cost is still part of the total costIf you had chosen to stop after disassembly and diagnosis your bill would have included a labor cost of about 700,00+/-, instead of actually seeing a charge on your bill, what you see is the full amount of each portion of the repairThis cost simply goes towards the cois not "Lost" moneyWhat you can see from the invoice is that the removal of the transmission was and the disassembly and inspection was which comes out to $630.00- actually a bit less than the estimated 700,Again, this was never suggested as a discount or credit of any kind,
We ask our customers to sign our invoice as acceptance of the terms and conditions written on themWhether you read it or not is up to you and has no bearing on the implicationsYour signature on this document is an acceptance and is not required for us to charge your cardYour credit card receipt is the only signature we need to charge your card,
Your suggestion that going to another *** shop takes our responsibility away shows again that this seems more personal and really not about getting the vehicle fixed at this pointThis is completely unacceptable rhetoric, Our *** networking is really not your concern and our "punishment" should not be a consideration when attempting to have your vehicle's drivability concerns addressed, I do not really understand why you would choose to forgo the warranty option you have, especially if it could result in fixing the issues you claim you are having with your vehicle, This is a completely logical way to resolve the problemYour unwillingness to cooperate or engage in potential Solutions is only causing further undue stress on the situation and impeding the processThe only thing "removing" our responsibility in this matter is your refusal of your warranty options,
You discussed getting a new carYou certainly have the option of selling this one, A new transmission under warranty is a feature that a potential buyer would probably appreciateAlso, your year warranty is completely transferable through our shopAs expressed in your warrantyTherefore, we would never be responsible for "incurred" costs or legal fees and will not be offering to pay anyAs per a refund, I stand quite firm on the factsAs of yet, we have not diagnosed an issue, and we reserve the right as, as dictated in the warranty, to be the Verifying shopAs of now, it seems as if you have a working transmission, a warranty to cover any issue you may behaving for the next years, and are still asking for a full refund of parts, time, effort, and fully functioning repairs which is completely unjustifiedIf it would be a help to you, and because we have complete confidence in the way the vehicle was performing at our last check we would consider purchasing the vehicle from you for $2,500.00,
In conclusion, I am sorry that you are dissatisfiedBut if you want my help in fixing the vehicle, it will be under the circumstances of the warranty as this protects you, the customer and me the shop owner equally, I am most certainly willing to work on our customer relations, if you are not, that is your prerogative, but your unwillingness to cooperate would relinquish our reasonability in the matter,
Sincerely,Andrij S.CCT Owner
To Whom it May Concern,
C/OThe Revdex.com
Case #[redacted]
When [redacted] brought his vehicle to us for repair it determined that his transmission had failed. After explaining that his best option was a rebuild [redacted] approved the transmission rebuild for the amount of...
3250.00 as he indicated. [redacted] failed to mention, however, that the balance of the bill totaling close to 4000.00 included additional parts and repairs beyond the scope of the transmission rebuild, that [redacted] also approved.As transmission experts that have been in the business for over 35 years, we pride ourselves on the quality of the product we sell. It is a fallacy to believe that a "Factory rebuilt" transmission is a better product. Our rebuilds are much more detailed and complete than a factory rebuilt transmission and we include several updates and modifications that the factory does not include. We believe in our product and will always recommend a rebuild to our customers as their best option as we not only generate a better product but we also stand by it completely. With every rebuild comes a 3 year/unlimited mile warranty through a company called [redacted] which protects the customer's investment nationwide, and not just through our shop. Other options are available to customers, at their own risk, but are typically not recommended unless the customer requests them. If [redacted] had requested other options they would have been given.
To address the amount of time the vehicle was at our shop, [redacted] has indicated that his vehicle was here for a total of 22 days of which 11 were days straight. The duration of this time is only partly due to the work or diagnosis of the vehicle but also included a vacation that [redacted] had taken where we were more than happy to hold the vehicle for him until he returned.
While we sympathize with [redacted] and are disappointed that he is having drivability issues with his vehicle, [redacted]'s vehicle was driven several times by qualified transmission/automotive mechanics and to this date no transmission issue has been discovered by our mechanics or any other shop. As stated before, [redacted]'s transmission is still under a complete warranty and any transmission related malfunction would be completely covered. To date, there is no evidence that the transmission is exhibiting any issues and so, as of now, any issues that [redacted] is having have not been determined to under the scope of his warranty. We are completely satisfied with the rebuild and truly believe that the transmission rebuild was successful and for this reason believe that a refund is unwarranted. However, should the transmission have issues in the future, we would be more than happy to uphold the warranty for the duration of the warranty. We are still in contact with [redacted] and encourage him to contact us with any further issue or questions he may have.
Thank you,
Andrij S.
CCT Owner
October 19, To Whom itMay Concern:
C/O Revdex.com: Case # ***
Thank you for your responseapologize if you felt attackedHowever, "attacked" is exactly how I felt given your last two correspondencesI was not trying to attack you, simply trying to prove that we, also know what we are doing- as your letters suggested quite the oppositeThe last letter We Sent simply sought to debunk the poor information you provided, not you personallyAs for this one, I will keep it shortYour case revolves around main facts1, your entire argument as set forth in your previous letter, was centered around information provided to you by the ** dealer, that you stated was the turning point for youWe have already proven this information to be falseIt's interesting that you would be willing to set them work on your vehicle despite written evidence to the contrary of what they claimedIt's ashamed that you were so willing to jump to a conclusion about us based on a conversation with a ** employee, but even after we have proven him wrong, you are still unwilling to accept anything we have to say, making this sound more personal than professional at this point2nd, you paid for and are in possession of a new parts and an overhauled transmission that comes with a year unlimited mile warranty to protect your investmentThis warranty does not cover issues outside of the transmissionCurrently, we have not verified a transmission concernTherefore, your concerns fall outside of the scope of the warranty and outside of our responsibilityAs you outlined your mechanical ability, you must be aware that just because you touch a vehicle does not mean you "caused" the new symptomFor example, if we replace the alternator and your car won't start because the starter went baddid we cause this? No, this is simply inconvenient timingAgain, the 700,does not reflect on the invoice as a "credit" as believe you feel it shouldIt is simply the 1st billed part of the total labor costThis cost did go towards the total job as indicatedYou were quoted a price before the overhaul was completedThis initial cost is still part of the total costIf you had chosen to stop after disassembly and diagnosis your bill would have included a labor cost of about 700,00+/-, instead of actually seeing a charge on your bill, what you see is the full amount of each portion of the repairThis cost simply goes towards the cois not "Lost" moneyWhat you can see from the invoice is that the removal of the transmission was and the disassembly and inspection was which comes out to $630.00- actually a bit less than the estimated 700,Again, this was never suggested as a discount or credit of any kind,
We ask our customers to sign our invoice as acceptance of the terms and conditions written on themWhether you read it or not is up to you and has no bearing on the implicationsYour signature on this document is an acceptance and is not required for us to charge your cardYour credit card receipt is the only signature we need to charge your card,
Your suggestion that going to another *** shop takes our responsibility away shows again that this seems more personal and really not about getting the vehicle fixed at this pointThis is completely unacceptable rhetoric, Our *** networking is really not your concern and our "punishment" should not be a consideration when attempting to have your vehicle's drivability concerns addressed, I do not really understand why you would choose to forgo the warranty option you have, especially if it could result in fixing the issues you claim you are having with your vehicle, This is a completely logical way to resolve the problemYour unwillingness to cooperate or engage in potential Solutions is only causing further undue stress on the situation and impeding the processThe only thing "removing" our responsibility in this matter is your refusal of your warranty options,
You discussed getting a new carYou certainly have the option of selling this one, A new transmission under warranty is a feature that a potential buyer would probably appreciateAlso, your year warranty is completely transferable through our shopAs expressed in your warrantyTherefore, we would never be responsible for "incurred" costs or legal fees and will not be offering to pay anyAs per a refund, I stand quite firm on the factsAs of yet, we have not diagnosed an issue, and we reserve the right as, as dictated in the warranty, to be the Verifying shopAs of now, it seems as if you have a working transmission, a warranty to cover any issue you may behaving for the next years, and are still asking for a full refund of parts, time, effort, and fully functioning repairs which is completely unjustifiedIf it would be a help to you, and because we have complete confidence in the way the vehicle was performing at our last check we would consider purchasing the vehicle from you for $2,500.00,
In conclusion, I am sorry that you are dissatisfiedBut if you want my help in fixing the vehicle, it will be under the circumstances of the warranty as this protects you, the customer and me the shop owner equally, I am most certainly willing to work on our customer relations, if you are not, that is your prerogative, but your unwillingness to cooperate would relinquish our reasonability in the matter,
Sincerely,Andrij S.CCT Owner
To Whom it May Concern,
C/OThe Revdex.com
Case #[redacted]
When [redacted] brought his vehicle to us for repair it determined that his transmission had failed. After explaining that his best option was a rebuild [redacted] approved the transmission rebuild for the amount of...
3250.00 as he indicated. [redacted] failed to mention, however, that the balance of the bill totaling close to 4000.00 included additional parts and repairs beyond the scope of the transmission rebuild, that [redacted] also approved.As transmission experts that have been in the business for over 35 years, we pride ourselves on the quality of the product we sell. It is a fallacy to believe that a "Factory rebuilt" transmission is a better product. Our rebuilds are much more detailed and complete than a factory rebuilt transmission and we include several updates and modifications that the factory does not include. We believe in our product and will always recommend a rebuild to our customers as their best option as we not only generate a better product but we also stand by it completely. With every rebuild comes a 3 year/unlimited mile warranty through a company called [redacted] which protects the customer's investment nationwide, and not just through our shop. Other options are available to customers, at their own risk, but are typically not recommended unless the customer requests them. If [redacted] had requested other options they would have been given.
To address the amount of time the vehicle was at our shop, [redacted] has indicated that his vehicle was here for a total of 22 days of which 11 were days straight. The duration of this time is only partly due to the work or diagnosis of the vehicle but also included a vacation that [redacted] had taken where we were more than happy to hold the vehicle for him until he returned.
While we sympathize with [redacted] and are disappointed that he is having drivability issues with his vehicle, [redacted]'s vehicle was driven several times by qualified transmission/automotive mechanics and to this date no transmission issue has been discovered by our mechanics or any other shop. As stated before, [redacted]'s transmission is still under a complete warranty and any transmission related malfunction would be completely covered. To date, there is no evidence that the transmission is exhibiting any issues and so, as of now, any issues that [redacted] is having have not been determined to under the scope of his warranty. We are completely satisfied with the rebuild and truly believe that the transmission rebuild was successful and for this reason believe that a refund is unwarranted. However, should the transmission have issues in the future, we would be more than happy to uphold the warranty for the duration of the warranty. We are still in contact with [redacted] and encourage him to contact us with any further issue or questions he may have.
Thank you,
Andrij S.
CCT Owner