Chester Greenery & Gifts

The business has responded Please see below: This email will confirm our recent telephone conversation concerning the subject complaint As requested, I have listed below the chronological list of events: · I did not ask for a contract with this customer as we had done previous work and felt comfortable with a verbal agreement based on the relationship · At the initial consultation, we agreed on a price of $3,and that the balance had to be paid by August **, (two weeks before the wedding date) · At the inception, I agreed that changes can be made, within reason, before the last two weeks before the wedding date · At the request of the customer, I reduced the invoice by $1,and waived the delivery charge · Chester Greenery & Gifts is a full service florist and as such we cannot use "recycled" vases, nor can we "barter" our services · The balance was not received by the due date, instead, on September *, 2014the customer called and insisted that we remove two centerpieces to further reduce the bill by $I told her it was too late as the order for the flowers and the vases has already been processedThe customer got indignant, and threaten me stating that "There would be trouble" · Chester Greenery & Gifts could have easily booked another event on the wedding date that we held, so we lost this opportunity as well as the flowers and the vases · As stated previously, I regret not being able to come to terms with this customer, although I really tried · For the reasons stated above, I feel totally justified not refunding the customer $as my loss was far greater · Being in the same business in Chester, New York for over years and never having a complaint sent to the Revdex.com is a testimony to my successIn fact, I opened a second store in Florida just over two years ago that is quite busy and successful I trust this message will help clarify my position and decision in this matter If you should have any questions, please feel free to contact me Best regards, [redacted] , [redacted] Chester Greenery & Gifts [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The ***s response to my conplaint was neither accurate nor truthful She has twisted and manipulated the facts to appear more like the victim and less like the victimizer I am an intelligent and professional person who has excellent interpersonal skills and I am certainly not in the habit of harrassing peopleI think she has a very clever imagination I never received a contract from the ***, although I requested it on several occasionsShe purposefully doesn't want to put things in writing, because then she'll have to be accountable for her dealings I am not the only person who has had difficulty with this businesses' professionalism or integrity If you go to her website and read some of her reviews they are primarily negative People have said, and I quote "Don't bother ...stay away I paid for roses and got carnations When I approached the ***, she was appauled that I would have an issue with her service." I never received the contract that I requested I am primarily requesting my $deposit to be refunded to me for the way I was treated by this business ***, which was rudely, disrespectfully and unprofessionally I could not do business with her because my confidence and trust in her professionalism was gone[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The ***, *** ** ***, has not been truthful or honest about the entire business transaction that took place. I never met with *** for an initial consultation, I only with her *** ***. The agreed upon amount was never $3,100.00, because I made it perfectly clear that my budget was around $2,and that was where I needed to stay
*** *** has refused to accept responsibility for her unprofessional and inappropriate behavior. She has had so much negative publicity and feedback that another local florist had to move her business out of Chester just so she wouldn't be mistakening confused with The Chester Greenery.
If *** feels justified in keeping my $deposit, then let her keep it. If she won't refund $100.00, to resolve this situation and avoid more bad publicity then that just goes to show you what a poor business person she really is. However, that $100.00 will ultimately cost her thousands of dollars. My family and I, as well as the town of Chester where her business is located, will never ever do business with her again. We will tell everyone we know to stay away from her because, just like one of her many negative reviews says, " YOU PAY FOR ROSES AND YOU GET CARNATIONS". CONSUMERS BEWARE !!!
*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern:
At our initial consultation, six months before the wedding, I explained our policy that we required a $NONREFUNDABLE deposit and FULL PAYMENT due two weeks before the
weddingAll parties were in agreement with an estimate of $3,Shortly thereafter, *** *** called numerous times trying to "barter" recycled vases with us to reduce the cost, then she wanted to buy all the "high" glass vases for the table centerpiecesI explained that this was against our policy, but she was unreasonably persistent in trying to lower the costI explained that in order to achieve the proper look she wanted for the centerpieces, I needed to work with our vendorsShe called one month before the wedding to go over the bill and stated that the cost was too highI tried to accommodate her by lowering the bridal bouquet price by $and waiving the delivery charge, unfortunately, this was not enoughWe finally agreed to lower the final cost to $2,which w as to be paid by 8/**/She called me on 9/*/(past the deadline, after the flowers and hard good have been ordered) and demanded that I deduct two centerpieces for a total of $I explained that it was too late to make adjustments as the hard goods and flowers have already been ordered from the vendorsMuch to my astonishment, she repeatedly harassed my employees, stating that we were going to have "a big problem"She actually came to my shop and "stalked" my employees demanding to talk to meShe called my home at 8:00pm and proceeded to tell me all of her personal issues and problems and I told her to come to my shop on the next day with the final payment, or else we will not be able to do the weddingUnfortunately, *** *** is a very emotional and instable individual and extremely unreasonable to deal withshe never came in and decided to go elsewhereI am truly sorry that we were unable to come to terms, but she did not live up to the original agreement and I refuse to accept her harassmentI have been handling floral arrangements for over years and have NEVER dealt with such a difficult mother of the bride
Thank you for your attention in this matter
*** ***, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The [redacted]s response to my conplaint was neither accurate nor truthful.  She has twisted and manipulated the facts to appear more like the victim and less like the victimizer.  I am an intelligent and professional person who has excellent interpersonal skills and I am certainly not in the habit of harrassing people. I think she has a very clever imagination.  I never received a contract from the [redacted], although I requested it on several occasions. She purposefully doesn't want to put things in writing, because then she'll have to be accountable for her dealings. 
I am not the only person who has had difficulty with this businesses' professionalism or integrity.  If you go to her website and read some of her reviews they are primarily negative.  People have said, and I quote "Don't bother ...stay away.  I paid for roses and got carnations.  When I approached the [redacted], she was appauled that I would have an issue with her service."  
I never received the contract that I requested.  I am primarily requesting my $100.00 deposit to be refunded to me for the way I was treated by this business [redacted],  which was rudely, disrespectfully and unprofessionally.  I could not do business with her because my confidence and trust in her professionalism was gone[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
This email will confirm our recent telephone conversation concerning the subject complaint.
 
As requested, I have listed below the chronological list of events:
 
·         I did not ask for a contract with this customer as we had done previous work and felt comfortable with a verbal agreement based on the relationship.
·         At the initial consultation, we agreed on a price of $3,100.00 and that the balance had to be paid by August **, 2014 (two weeks before the wedding date).
·         At the inception, I agreed that changes can be made, within reason, before the last two weeks before the wedding date.
·         At the request of the customer, I reduced the invoice by $1,000.00 and waived the delivery charge.
·         Chester Greenery & Gifts is a full service florist and as such we cannot use "recycled" vases, nor can we "barter" our services.
·         The balance was not received by the due date, instead, on September *, 2014the customer called and insisted that we remove two centerpieces to further reduce
the bill by $225.00. I told her it was too late as the order for the flowers and the vases has already been processed. The customer got indignant, and threaten me
stating that "There would be trouble"
·          Chester Greenery & Gifts could have easily booked another event on the wedding date that we held, so we lost this opportunity as well as the flowers and the vases.
·         As stated previously, I regret not being able to come to terms with this customer, although I really tried.
·         For the reasons stated above, I feel totally justified not refunding the customer $100.00 as my loss was far greater.
·         Being in the same business in Chester, New York for over 15 years and never having a complaint sent to the Revdex.com is a testimony to my success. In fact,
I opened a second store in Florida just over two years ago that is quite busy and successful.
 
 
I trust this message will help clarify my position and decision in this matter.
 
If you should have any questions, please feel free to contact me.
 
Best regards,
 
[redacted]
Chester Greenery & Gifts
[redacted]

Review: I gave Chester Greenery & Gifts a $100.00 deposit to provide floral arrangements for my daughter's wedding, which took place on Saturday September **, 2014. The agreement was that I would contact the florist two weeks prior to the wedding date with the exact number of table center pieces needed, which was contingent upon the number of guests that were attending, and to also pay the balance due on the flowers. On Saturday - August **, 2014, exactly two weeks prior to my daughter's wedding, I called the [redacted], to let her know that I would need only 8 table center pieces and not 10 table center pieces. I was treated rudely, disrespectfully and extrememly unprofessionally by this woman. She said, and I quote, "Get your [redacted] down here and pay your balance due or I won't be doing your daughter's wedding. I really don't care one way or another and I don't give a [redacted]. I have alot going on in my life right now and I don't want to be harassed by you. My house was robbed, my cat died, and I got my [redacted] after 55 years old." I was absolutely shocked by her unprofessional behavior and emotional instability. I could no longer trust her ability to provide quality services for such an important event in my families life, therefore I had to hire an alternate florist.Desired Settlement: I would like my $100.00 deposit returned to me: [redacted]

Business

Response:

To whom it may concern:

At our initial consultation, six months before the wedding, I explained our policy that we required a $100 NONREFUNDABLE deposit and FULL PAYMENT due two weeks before the wedding. All parties were in agreement with an estimate of $3,000.00. Shortly thereafter, [redacted] called numerous times trying to "barter" recycled vases with us to reduce the cost, then she wanted to buy all the "high" glass vases for the table centerpieces. I explained that this was against our policy, but she was unreasonably persistent in trying to lower the cost. I explained that in order to achieve the proper look she wanted for the centerpieces, I needed to work with our vendors. She called one month before the wedding to go over the bill and stated that the cost was too high. I tried to accommodate her by lowering the bridal bouquet price by $100.00 and waiving the delivery charge, unfortunately, this was not enough. We finally agreed to lower the final cost to $2,100.00 which w as to be paid by 8/**/14. She called me on 9/*/14 (past the deadline, after the flowers and hard good have been ordered) and demanded that I deduct two centerpieces for a total of $225.00. I explained that it was too late to make adjustments as the hard goods and flowers have already been ordered from the vendors. Much to my astonishment, she repeatedly harassed my employees, stating that we were going to have "a big problem". She actually came to my shop and "stalked" my employees demanding to talk to me. She called my home at 8:00pm and proceeded to tell me all of her personal issues and problems and I told her to come to my shop on the next day with the final payment, or else we will not be able to do the wedding. Unfortunately, [redacted] is a very emotional and instable individual and extremely unreasonable to deal with. she never came in and decided to go elsewhere. I am truly sorry that we were unable to come to terms, but she did not live up to the original agreement and I refuse to accept her harassment. I have been handling floral arrangements for over 15 years and have NEVER dealt with such a difficult mother of the bride.

Thank you for your attention in this matter.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted]s response to my conplaint was neither accurate nor truthful. She has twisted and manipulated the facts to appear more like the victim and less like the victimizer. I am an intelligent and professional person who has excellent interpersonal skills and I am certainly not in the habit of harrassing people. I think she has a very clever imagination. I never received a contract from the [redacted], although I requested it on several occasions. She purposefully doesn't want to put things in writing, because then she'll have to be accountable for her dealings.

I am not the only person who has had difficulty with this businesses' professionalism or integrity. If you go to her website and read some of her reviews they are primarily negative. People have said, and I quote "Don't bother ...stay away. I paid for roses and got carnations. When I approached the [redacted], she was appauled that I would have an issue with her service."

I never received the contract that I requested. I am primarily requesting my $100.00 deposit to be refunded to me for the way I was treated by this business [redacted], which was rudely, disrespectfully and unprofessionally. I could not do business with her because my confidence and trust in her professionalism was gone[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:

This email will confirm our recent telephone conversation concerning the subject complaint.

As requested, I have listed below the chronological list of events:

· I did not ask for a contract with this customer as we had done previous work and felt comfortable with a verbal agreement based on the relationship.

· At the initial consultation, we agreed on a price of $3,100.00 and that the balance had to be paid by August **, 2014 (two weeks before the wedding date).

· At the inception, I agreed that changes can be made, within reason, before the last two weeks before the wedding date.

· At the request of the customer, I reduced the invoice by $1,000.00 and waived the delivery charge.

· Chester Greenery & Gifts is a full service florist and as such we cannot use "recycled" vases, nor can we "barter" our services.

· The balance was not received by the due date, instead, on September *, 2014the customer called and insisted that we remove two centerpieces to further reduce

the bill by $225.00. I told her it was too late as the order for the flowers and the vases has already been processed. The customer got indignant, and threaten me

stating that "There would be trouble"

· Chester Greenery & Gifts could have easily booked another event on the wedding date that we held, so we lost this opportunity as well as the flowers and the vases.

· As stated previously, I regret not being able to come to terms with this customer, although I really tried.

· For the reasons stated above, I feel totally justified not refunding the customer $100.00 as my loss was far greater.

· Being in the same business in Chester, New York for over 15 years and never having a complaint sent to the Revdex.com is a testimony to my success. In fact,

I opened a second store in Florida just over two years ago that is quite busy and successful.

I trust this message will help clarify my position and decision in this matter.

If you should have any questions, please feel free to contact me.

Best regards,

[redacted]

Chester Greenery & Gifts

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted], has not been truthful or honest about the entire business transaction that took place. I never met with [redacted] for an initial consultation, I only with her [redacted]. The agreed upon amount was never $3,100.00, because I made it perfectly clear that my budget was around $2,000.00 and that was where I needed to stay.

[redacted] has refused to accept responsibility for her unprofessional and inappropriate behavior. She has had so much negative publicity and feedback that another local florist had to move her business out of Chester just so she wouldn't be mistakening confused with The Chester Greenery.

If [redacted] feels justified in keeping my $100.00 deposit, then let her keep it. If she won't refund $100.00, to resolve this situation and avoid more bad publicity then that just goes to show you what a poor business person she really is. However, that $100.00 will ultimately cost her thousands of dollars. My family and I, as well as the town of Chester where her business is located, will never ever do business with her again. We will tell everyone we know to stay away from her because, just like one of her many negative reviews says, " YOU PAY FOR ROSES AND YOU GET CARNATIONS". CONSUMERS BEWARE !!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,