Chester Springs United

May 25, 2018Dear *** ***:Please allow this correspondence to respond to your letter dated May 17, andreceived May 23, regarding a complaint submitted by a former Club member's parent.Chester Springs United is a soccer club that provides a professionally run travel soccer programwhose
aim is to develop players, maximize their potential, build character, and foster creativityand a genuine love for the game.We were disappointed to receive the complaint submitted to you because it is unfoundedand without meritFirst, the complainant has provided no documents or detail to support herclaim that she was overcharged and is entitled to a “refund.” Second, the complainant does notsay what the refund was for, what services were not provided, or how they were overcharged.We note that the complainant did pay a mandatory registration fee of $on the 6th of Aprilwhich registered her daughter to the clubIn attachment (***) you will see where the clubregistration fee is $This was done electronicallyWe have reviewed applicable electronicrecords to con?rm thisFollowing this payment, the complainant made her six team payments of$The fee structure for the team is six, monthly “Team Payments” of $starting on June2017, ending November This payment structure can be seen on attachment (***) whichwas received a?er the registration fee was paid in fullThe complainants daughter received thebene?t of the payments they authorized and are not entitled to any refundThey were providedthe services promised, they were not overcharged, and nothing was misrepresentedPlease seeattached document (***) for full breakdown of services provided.Finally, there is additional innuendo about “?nancial irregularities.” Similar to the otherallegations, the innuendo is false, unsupported and designed to harass.Very truly yours,Craig R