Chesterfield Carwash Co

My name is [redacted] and I am the Promotions Coordinator for Flagstop Car Wash I received notification from you, the Revdex.com, dated December regarding a complaint filedThe ID of the customer complaint I am responding to is [redacted] The date of the complaint is 12/18/at 4: I received a complaint from this customer the same day at5:21pm via e-mail, after she had reported us to you I was out of the office at that time and responded to the e-mail the following morning The issue with the customer was resolved and I would like to provide you with the conversation that took place [redacted] is the conversation between [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed and accepted the offer made by the business in reference to complaint ID [redacted] , and find that this resolution has been satisfactory to me Regards, [redacted]

My name is [redacted] and I am the Promotions Coordinator for Flagstop Car Wash.  I received notification from you, the Revdex.com, dated December 19 regarding a complaint filed. The ID of the customer...

complaint I am responding to is[redacted].  The date of the complaint is 12/18/2014 at 4:19.  I received a complaint from this customer the same day at5:21pm via e-mail, after she had reported us to you.  I was out of the office at that time and responded to the e-mail the following morning.  The issue with the customer was resolved and I would like to provide you with the conversation that took place.  [redacted] is the conversation between [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed  and accepted the offer made by the business in reference to complaint ID[redacted], and find that this resolution has been satisfactory to me.
Regards,[redacted]

Review: I selected the $10 car wash service and after going through the no touch car wash, my car remained dusty and the service promised was not delivered. When I returned to show the workers my car, they refused to provide me with a better service or even a refund.Desired Settlement: Either a refund for the service not provided or the service that I paid for.

Business

Response:

My name is [redacted] and I am the Promotions Coordinator for Flagstop Car Wash. I received notification from you, the Revdex.com, dated December 19 regarding a complaint filed. The ID of the customer complaint I am responding to is[redacted]. The date of the complaint is 12/18/2014 at 4:19. I received a complaint from this customer the same day at5:21pm via e-mail, after she had reported us to you. I was out of the office at that time and responded to the e-mail the following morning. The issue with the customer was resolved and I would like to provide you with the conversation that took place. [redacted] is the conversation between [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed and accepted the offer made by the business in reference to complaint ID[redacted], and find that this resolution has been satisfactory to me.

Regards,