Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I contracted with this company on 12/1/to install a fenceI paid $down with total of $ The project started in May They ordered the wrong gate which delayed the project for month July a section of fence was of poor quality and not painted black Again a delay of month to replace I informed them that a section was crooked They came to look at and said if they removed and replaced it would cause damage to the concrete and alter the design I rejected this idea Since then I have water at the gate, powder coating not painted and a crooked section of fence They do come back to look at the issues, but they are not resolved They were to give me my warranty paperwork, but that did not arrive until July 8, along with an invoice of $ The warranty is for year labor with Chesterfield Fence and an unlimited lifetime warranty with the manufacturer Enclosed was a lien waiver informing me I had not paid my balance This is the first invoice I received about an unpaid balance I was frustrated with them so I gave up and figured they did to and would not bill me for the balanceI would like for them to void the balance owed as I feel I do not owe them anything It took them yr to send me this bill and I am not satisfied with the fence
Complaint: [redacted] I am rejecting this response because:I have pictures and video of the damages being made by the two installersI spoke with the two installers at the beginning of the day and they disregarded my request to stay off of the garden bedAs a result of their negligence, property damage occurred Sincerely, [redacted]
The claimant is not our customer however, we did as promised walk the fence line and took photographs where the fence was installed The area was cleared by someone other than us and we can find no evidence of any damage as part of constructing the fence We are happy to send photos evidencing our site review of the location referenced by the claimant Further, our client signed an agreement stating that we are not responsible for consequential damages of this nature and thus, are of the position that we have no liability, especially since the claimant is not our client
We did approve and install a fence for the claimant There was an additional amount of material that had to be ordered due to field changes specific to the project, and was thus delayed until the additional materials were received and the project was thus, subsequently completed Our contract clearly states that we assume no liability for damaged privately owned utilities (see attached) such as sprinkler systems and drainage systems, as we have no way of knowing the exact location of such appurtenancesThe client initialed this portion of the agreement acknowledging that he understood and accepted this as part of the agreement to install his fence A portion the drainage pipe was in fact damaged, which we offered to repair at no charge as an act of goodwill The client became verbally abusive with both our crew and our project manager who were merely trying to please the customer and resolve the issues with the damaged drainage tube It was at that time that he stated that he did not want us repairing the drainage tube and would not be paying his final balance Since we are not legally responsible, we do not feel that any discount is warranted
Complaint: [redacted] I am rejecting this response because: Chesterfield fence on several occasions offered a discount and sent their customer service representative (***) to assure me that the work would be completed in a timely manor and that because the installer destroyed the drain which was set in concrete that they would “take care of it.” Months later after losing losing my lawn because of the major excavation that had to take place because of the severed drainage system Chesterfield fence called to tell me they would be out to finish the jobAgain they didn’t show up or even bother to callA few months later the sent out a crew who completed a portion of the remaining workLater still a crew arrived unannounced to complete the workThe production manager called to inform me that he was sending an invoiceI replied that I would split the remaining balance with Chesterfield fence he then said he would deduct $I requested that before I agreed to these terms, I would like to speak with his manager whom he said was responsible for making decisionsHe agreed and I anxiously awaited the callIt did not happenThe next week I received a threatening letter included with an invoice for the entire remaining balanceNo call, no reduction, just more of the same unresponsive, underhanded, hardball from a company who supposedly has an A rating from the Revdex.comAt ANY point in the months that this unfortunate event occurred, a representative from Chesterfield fence could have called, come by or said something that assured me that they were taking care of itThey did send out [redacted] who said as much but I never once heard from him or Chesterfield Fence again until long after I had excavated my yard and replaced the broken drainage tileNo once did someone say or do anything’s even remotely close to repairing the broken pipe, trust, or relationship As for the claim that I was verbally abusiveThe installer who arrived at my house (***) arrived hours late and immediately informed me that his helper called in today because he drank too much the night beforeHe then commenced to place the fencing materials all over our yard, leaving equipment, trash, and cigarettes everywhereHe walked around smoking and wasting time and after a few hours, left without consolidating his equipment,materials,or the packagingThis was day one and my first impression of Chesterfield FenceLater that next weekthis same employee who on every occasion and interaction talked to me as though I was entirely unfamiliar with the fence install process in a patronizing, obtuse sort of way that made any communication impossible He called to tell me, in his typical patronizing way that he drilled through my drain tileAgain in his bizarre unconcerned way he proceeded to tell me he drilled through the concrete and the pipe three timesThe display of unprofessional communication combined with the complete lack of concern were staggeringI enquired, “ how do you drill through something three times and not realize it after doing it once?” His reply was “well your lucky I told you we did this at all, most guys would have left it and not said anything.” This was too muchI raised my voice and quipped back, “ so I’m lucky you’ve destroyed my drainage system on the brand new house I just bought two weeks ago? How in the *** is that lucky?” Sensing my escalating frustration he said “ no one talks to me that way.” And off he wentMy thought was at the time that surely a company as big as Chesterfield Fence will make this rightAfter all they were thousands more than their nearest competitor The gentleman who called that day essentially told me the same thing the installer didThis happens everyday, your ***He too, talked over me and never once accepted responsibility for anything his employees didAgainst my own better judgment, I went with Chesterfield Fence despite they’re being nearly twice the cost of the nearest competitor because of their Revdex.com rating and their reputationAt this time, now months later I am convinced that this reputation is undeserved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I contracted with this company on 12/1/to install a fenceI paid $down with total of $ The project started in May They ordered the wrong gate which delayed the project for month July a section of fence was of poor quality and not painted black Again a delay of month to replace I informed them that a section was crooked They came to look at and said if they removed and replaced it would cause damage to the concrete and alter the design I rejected this idea Since then I have water at the gate, powder coating not painted and a crooked section of fence They do come back to look at the issues, but they are not resolved They were to give me my warranty paperwork, but that did not arrive until July 8, along with an invoice of $ The warranty is for year labor with Chesterfield Fence and an unlimited lifetime warranty with the manufacturer Enclosed was a lien waiver informing me I had not paid my balance This is the first invoice I received about an unpaid balance I was frustrated with them so I gave up and figured they did to and would not bill me for the balanceI would like for them to void the balance owed as I feel I do not owe them anything It took them yr to send me this bill and I am not satisfied with the fence
The work is complete
Complaint: [redacted] I am rejecting this response because:I have pictures and video of the damages being made by the two installersI spoke with the two installers at the beginning of the day and they disregarded my request to stay off of the garden bedAs a result of their negligence, property damage occurred Sincerely, [redacted]
We attempted to reach out to the client and left a couple of voice mails However, we did not receive a response as of today, 8/24/
The claimant is not our customer however, we did as promised walk the fence line and took photographs where the fence was installed The area was cleared by someone other than us and we can find no evidence of any damage as part of constructing the fence We are happy to send photos evidencing our site review of the location referenced by the claimant Further, our client signed an agreement stating that we are not responsible for consequential damages of this nature and thus, are of the position that we have no liability, especially since the claimant is not our client
We did approve and install a fence for the claimant There was an additional amount of material that had to be ordered due to field changes specific to the project, and was thus delayed until the additional materials were received and the project was thus, subsequently completed Our contract clearly states that we assume no liability for damaged privately owned utilities (see attached) such as sprinkler systems and drainage systems, as we have no way of knowing the exact location of such appurtenancesThe client initialed this portion of the agreement acknowledging that he understood and accepted this as part of the agreement to install his fence A portion the drainage pipe was in fact damaged, which we offered to repair at no charge as an act of goodwill The client became verbally abusive with both our crew and our project manager who were merely trying to please the customer and resolve the issues with the damaged drainage tube It was at that time that he stated that he did not want us repairing the drainage tube and would not be paying his final balance Since we are not legally responsible, we do not feel that any discount is warranted
Complaint: [redacted] I am rejecting this response because: Chesterfield fence on several occasions offered a discount and sent their customer service representative (***) to assure me that the work would be completed in a timely manor and that because the installer destroyed the drain which was set in concrete that they would “take care of it.” Months later after losing losing my lawn because of the major excavation that had to take place because of the severed drainage system Chesterfield fence called to tell me they would be out to finish the jobAgain they didn’t show up or even bother to callA few months later the sent out a crew who completed a portion of the remaining workLater still a crew arrived unannounced to complete the workThe production manager called to inform me that he was sending an invoiceI replied that I would split the remaining balance with Chesterfield fence he then said he would deduct $I requested that before I agreed to these terms, I would like to speak with his manager whom he said was responsible for making decisionsHe agreed and I anxiously awaited the callIt did not happenThe next week I received a threatening letter included with an invoice for the entire remaining balanceNo call, no reduction, just more of the same unresponsive, underhanded, hardball from a company who supposedly has an A rating from the Revdex.comAt ANY point in the months that this unfortunate event occurred, a representative from Chesterfield fence could have called, come by or said something that assured me that they were taking care of itThey did send out [redacted] who said as much but I never once heard from him or Chesterfield Fence again until long after I had excavated my yard and replaced the broken drainage tileNo once did someone say or do anything’s even remotely close to repairing the broken pipe, trust, or relationship As for the claim that I was verbally abusiveThe installer who arrived at my house (***) arrived hours late and immediately informed me that his helper called in today because he drank too much the night beforeHe then commenced to place the fencing materials all over our yard, leaving equipment, trash, and cigarettes everywhereHe walked around smoking and wasting time and after a few hours, left without consolidating his equipment,materials,or the packagingThis was day one and my first impression of Chesterfield FenceLater that next weekthis same employee who on every occasion and interaction talked to me as though I was entirely unfamiliar with the fence install process in a patronizing, obtuse sort of way that made any communication impossible He called to tell me, in his typical patronizing way that he drilled through my drain tileAgain in his bizarre unconcerned way he proceeded to tell me he drilled through the concrete and the pipe three timesThe display of unprofessional communication combined with the complete lack of concern were staggeringI enquired, “ how do you drill through something three times and not realize it after doing it once?” His reply was “well your lucky I told you we did this at all, most guys would have left it and not said anything.” This was too muchI raised my voice and quipped back, “ so I’m lucky you’ve destroyed my drainage system on the brand new house I just bought two weeks ago? How in the *** is that lucky?” Sensing my escalating frustration he said “ no one talks to me that way.” And off he wentMy thought was at the time that surely a company as big as Chesterfield Fence will make this rightAfter all they were thousands more than their nearest competitor The gentleman who called that day essentially told me the same thing the installer didThis happens everyday, your ***He too, talked over me and never once accepted responsibility for anything his employees didAgainst my own better judgment, I went with Chesterfield Fence despite they’re being nearly twice the cost of the nearest competitor because of their Revdex.com rating and their reputationAt this time, now months later I am convinced that this reputation is undeserved Sincerely, [redacted] ***
We attempted to reach out to the client and left a couple of voice mails However, we did not receive a response as of today, 8/24/