In the beginning of July, Mr [redacted] was sent his estimate Mr [redacted] then called in and asked if we could do any better with the price [redacted] , the office manager, informed him that if he paid with cash or check we could give him a 5% discount She applied the discount to the estimate and resent the estimate to Mr***The estimate is [redacted] On July 27th, Mr [redacted] was invoiced, again with the line item in the invoice stating that there was a 5% discount if paid by cash Chesterfield Tile will offer a 5% discount if our customers pay by cash instead of credit cards We get charged a fee if we process a credit card On, July 29th Mr [redacted] called in to pay his invoice [redacted] informed him that if he was going to pay by credit card, that unfortunately, we were going to have to remove that discount Mr [redacted] was disappointed but agreed to pay his invoiceHe proceeded to pay with a total of four credit cards Never was any drywall repair discussed or is it mentioned in the estimate or the invoice Chesterfield Tile never received another phone call from Mr*** We did receive an email asking for us to have Ms [redacted] call him Mrs [redacted] was not in the office that day, so [redacted] left him a voicemail, which was never returned We have [redacted] the estimate and the invoice that was sent and paid by Mr***
Chesterfield Tile Co., Inc[redacted] ***November 26, 2014Revdex.com [redacted] ***To Whom It May Concern:Chesterfield Tile did a bath remodel for [redacted] in February 2014, invoiced March 6, in which she promptly paid the bill upon satisfaction of completed projectChesterfield Tile started and completed project in the agreed time frame between both parties*** [redacted] selected all material in advance from local tile distributors; plumbing and hardware fixtures including towel bars and soap dishes were supplied by *** [redacted] either from online distributors or local home improvement storesChesterfield Tile was not asked to make selections, only to pick up material selected and purchased by ownerAfter months, *** [redacted] stated that she put on her glasses and noticed cracked and missing marble squares and yellow groutChesterfield Tile then sent an employee out to address the situationUpon inspection the cracks turned out to be veins natural to marble and heavy soap film covering the floor, which is the reason for missing mosaic pieces and yellowish color on groutOur employee cleaned the floor and advised her on the cleaning products to use in the futureChesterfield Tile only uses Tec power grout or epoxy’s that do not require sealing and is stain resistantThis does not mean it is maintenance freeProper maintenance with routine cleaning in accordance with stone specific cleaners will keep her floor bright and new, looking like the day it was installedNatural stone does require a little more diligence to maintain over ceramic and porcelain, this may have been a poor choice for *** [redacted] Chesterfield Tile stands behind our workmanship 100%If *** [redacted] has any issues in the future within our scope of work, Chesterfield Tile will be there to assist herIf *** [redacted] would like to make another selection for her shower floor we will help her out with labor cost.Sincerely, [redacted] Chesterfield Tile Co., Inc
The whole floor needing to be replaced in a shower, and the shower retiled after that After reading a lot of nice reviews for Chesterfield Tile on a popular commercial review website, I was looking forward to getting this smaller job done, because I have two bathrooms at another house that I wanted completely tiled afterward, and this made for a good test before shelling out more money for a bigger jobFirst, the good: 1) The price was good, in my opinion 2) Everything from initial contact through sales visit and estimate went great3) The two guys that came out to perform the work were niceThe disappointments: 1) Chesterfield Tile selected and installed a color for the walls that I didn't agree to The shower floor and floor tile are fine though - the problem was just with the walls When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract" Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense My problem was I had lost all confidence in him at that point I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them2) (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it That cost $to fix (replace clogged pipes/trap) I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The company did not address the issues Chesterfield Tile Co was incorrect in response to the situation and was insulting The black squares I was referring to were in the center of the basket weave pattern and did not have any veining They are also 3/of an inch square and could not disappear because the drain holes are smaller than 3/of an inch I also have a cleaning service, and I used a marble cleaner on the floor using a long sponge mop It wasn't until I actually got down on my hands and knees that I could see the problem with the black squares I do not have a problem with the marble basket weave part of the tile When the man that was sent out on sepcame, he removed the broken and cracked tiles, the tile squares that were not flush with the floor, and put in the black squares that were missing He re-grouted the floor, but used the wrong color grout and missed several areas to be re-grouted I have pictures to prove this fact I had also called the office about a day after the man was sent out, and asked the name of the grout used I was told that it was [redacted] perma color that grout according to the company repdoes not have a sealer in it In his answer, [redacted] states that they used Tec grout or epoxy Which one was used?All I am asking is for someone to come back out and finish the grouting on the floor, I don't even care about the color But I would also like a signed letter stating that the grout used, and named, does not need to be sealedHe also stated that the man advised me of the cleaning products to be used,and that he cleaned my floor That is an absolute fabrication Either his men are lying to him, or he is making this up If they stand 100% behind their workmanship, why did the lady I spoke with from the office tell me that [redacted] had no intention of responding to me and that I would have to find someone else to do the work, and then she hung up on me Those were her exact words I repeat my request, that someone come back out to finish the grouting of the shower floor and that [redacted] gives me a signed letter regarding the grout name and that it does not need to be sealedI also invited [redacted] out to my house to see the shower floor and what a poor job [redacted] had done I know that if he had actually seen the floor, he would have someone out there to fix it in no time I am tired of being ignored by this company, perhaps they will respond to the Revdex.com, and correct the problem [redacted] [redacted] [redacted]
To whom it may concern; Chesterfield Tile Company's contract with [redacted] was completed 100% and to [redacted] satisfactionUpon completion [redacted] was invoiced and invoice was paid in full CTC has no knowledge of a taller door hitting a towel bar, as a door of standard height was installed and towel bars are installed at 48" heightFurthermore, we had no knowledge of a glass shelf installed at wrong height or a request for a taller faucet All hardware was installed per [redacted] specifications I can only assume that [redacted] contracted with one of our employees for $on a Saturday on their personal time to do additional work that has nothing to do with original work completed by CTC [redacted] has talked to office manager about selling luggage to one of our employees and giving them $ CTC is a professional company and does not get involved in such issues outside of our contractWe have talked to the employee involved and concluded no misconduct on his part on company time Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI contest the claim that [redacted] said it was a 5% discount for cash onlyI am aware that credit cards do charge a fee, and I can understand a business offering a "cash" discount, but that was not what I was told at that timeMy disappointment with that conversation was the lack of customer service for which [redacted] handled the matterShe did not recognize that there might be a miscommunication and apologize for the confusionShe also responded in a rude and cold manner in regards to the issue, ignoring my concern, and just focusing on receiving payment for the servicesThe matter had a lot of room for improvementAn apology by the Chesterfield Tile for the matter in which [redacted] spoke to me would be appropriateSecond, I did share my concern for the drywall issue, which is still an issueThat matter also needs to be addressedThe service employee that did the installation should come out to the home to inspect the matter, and fix it as necessary Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contest the claim that [redacted] said it was a 5% discount for cash onlyI am aware that credit cards do charge a fee, and I can understand a business offering a "cash" discount, but that was not what I was told at that timeMy disappointment with that conversation was the lack of customer service for which [redacted] handled the matterShe did not recognize that there might be a miscommunication and apologize for the confusionShe also responded in a rude and cold manner in regards to the issue, ignoring my concern, and just focusing on receiving payment for the servicesThe matter had a lot of room for improvementAn apology by the Chesterfield Tile for the matter in which [redacted] spoke to me would be appropriate.Second, I did share my concern for the drywall issue, which is still an issueThat matter also needs to be addressedThe service employee that did the installation should come out to the home to inspect the matter, and fix it as necessary Regards, [redacted] ***
In the beginning of July, Mr [redacted] was sent his estimate Mr [redacted] then called in and asked if we could do any better with the price [redacted] , the office manager, informed him that if he paid with cash or check we could give him a 5% discount She applied the discount to the estimate and resent the estimate to Mr***The estimate is [redacted] On July 27th, Mr [redacted] was invoiced, again with the line item in the invoice stating that there was a 5% discount if paid by cash Chesterfield Tile will offer a 5% discount if our customers pay by cash instead of credit cards We get charged a fee if we process a credit card On, July 29th Mr [redacted] called in to pay his invoice [redacted] informed him that if he was going to pay by credit card, that unfortunately, we were going to have to remove that discount Mr [redacted] was disappointed but agreed to pay his invoiceHe proceeded to pay with a total of four credit cards Never was any drywall repair discussed or is it mentioned in the estimate or the invoice Chesterfield Tile never received another phone call from Mr*** We did receive an email asking for us to have Ms [redacted] call him Mrs [redacted] was not in the office that day, so [redacted] left him a voicemail, which was never returned We have [redacted] the estimate and the invoice that was sent and paid by Mr***
Chesterfield Tile Co., Inc[redacted] ***November 26, 2014Revdex.com [redacted] ***To Whom It May Concern:Chesterfield Tile did a bath remodel for [redacted] in February 2014, invoiced March 6, in which she promptly paid the bill upon satisfaction of completed projectChesterfield Tile started and completed project in the agreed time frame between both parties*** [redacted] selected all material in advance from local tile distributors; plumbing and hardware fixtures including towel bars and soap dishes were supplied by *** [redacted] either from online distributors or local home improvement storesChesterfield Tile was not asked to make selections, only to pick up material selected and purchased by ownerAfter months, *** [redacted] stated that she put on her glasses and noticed cracked and missing marble squares and yellow groutChesterfield Tile then sent an employee out to address the situationUpon inspection the cracks turned out to be veins natural to marble and heavy soap film covering the floor, which is the reason for missing mosaic pieces and yellowish color on groutOur employee cleaned the floor and advised her on the cleaning products to use in the futureChesterfield Tile only uses Tec power grout or epoxy’s that do not require sealing and is stain resistantThis does not mean it is maintenance freeProper maintenance with routine cleaning in accordance with stone specific cleaners will keep her floor bright and new, looking like the day it was installedNatural stone does require a little more diligence to maintain over ceramic and porcelain, this may have been a poor choice for *** [redacted] Chesterfield Tile stands behind our workmanship 100%If *** [redacted] has any issues in the future within our scope of work, Chesterfield Tile will be there to assist herIf *** [redacted] would like to make another selection for her shower floor we will help her out with labor cost.Sincerely, [redacted] Chesterfield Tile Co., Inc
The whole floor needing to be replaced in a shower, and the shower retiled after that After reading a lot of nice reviews for Chesterfield Tile on a popular commercial review website, I was looking forward to getting this smaller job done, because I have two bathrooms at another house that I wanted completely tiled afterward, and this made for a good test before shelling out more money for a bigger jobFirst, the good: 1) The price was good, in my opinion 2) Everything from initial contact through sales visit and estimate went great3) The two guys that came out to perform the work were niceThe disappointments: 1) Chesterfield Tile selected and installed a color for the walls that I didn't agree to The shower floor and floor tile are fine though - the problem was just with the walls When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract" Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense My problem was I had lost all confidence in him at that point I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them2) (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it That cost $to fix (replace clogged pipes/trap) I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The company did not address the issues Chesterfield Tile Co was incorrect in response to the situation and was insulting The black squares I was referring to were in the center of the basket weave pattern and did not have any veining They are also 3/of an inch square and could not disappear because the drain holes are smaller than 3/of an inch I also have a cleaning service, and I used a marble cleaner on the floor using a long sponge mop It wasn't until I actually got down on my hands and knees that I could see the problem with the black squares I do not have a problem with the marble basket weave part of the tile When the man that was sent out on sepcame, he removed the broken and cracked tiles, the tile squares that were not flush with the floor, and put in the black squares that were missing He re-grouted the floor, but used the wrong color grout and missed several areas to be re-grouted I have pictures to prove this fact I had also called the office about a day after the man was sent out, and asked the name of the grout used I was told that it was [redacted] perma color that grout according to the company repdoes not have a sealer in it In his answer, [redacted] states that they used Tec grout or epoxy Which one was used?All I am asking is for someone to come back out and finish the grouting on the floor, I don't even care about the color But I would also like a signed letter stating that the grout used, and named, does not need to be sealedHe also stated that the man advised me of the cleaning products to be used,and that he cleaned my floor That is an absolute fabrication Either his men are lying to him, or he is making this up If they stand 100% behind their workmanship, why did the lady I spoke with from the office tell me that [redacted] had no intention of responding to me and that I would have to find someone else to do the work, and then she hung up on me Those were her exact words I repeat my request, that someone come back out to finish the grouting of the shower floor and that [redacted] gives me a signed letter regarding the grout name and that it does not need to be sealedI also invited [redacted] out to my house to see the shower floor and what a poor job [redacted] had done I know that if he had actually seen the floor, he would have someone out there to fix it in no time I am tired of being ignored by this company, perhaps they will respond to the Revdex.com, and correct the problem [redacted] [redacted] [redacted]
To whom it may concern; Chesterfield Tile Company's contract with [redacted] was completed 100% and to [redacted] satisfactionUpon completion [redacted] was invoiced and invoice was paid in full CTC has no knowledge of a taller door hitting a towel bar, as a door of standard height was installed and towel bars are installed at 48" heightFurthermore, we had no knowledge of a glass shelf installed at wrong height or a request for a taller faucet All hardware was installed per [redacted] specifications I can only assume that [redacted] contracted with one of our employees for $on a Saturday on their personal time to do additional work that has nothing to do with original work completed by CTC [redacted] has talked to office manager about selling luggage to one of our employees and giving them $ CTC is a professional company and does not get involved in such issues outside of our contractWe have talked to the employee involved and concluded no misconduct on his part on company time Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI contest the claim that [redacted] said it was a 5% discount for cash onlyI am aware that credit cards do charge a fee, and I can understand a business offering a "cash" discount, but that was not what I was told at that timeMy disappointment with that conversation was the lack of customer service for which [redacted] handled the matterShe did not recognize that there might be a miscommunication and apologize for the confusionShe also responded in a rude and cold manner in regards to the issue, ignoring my concern, and just focusing on receiving payment for the servicesThe matter had a lot of room for improvementAn apology by the Chesterfield Tile for the matter in which [redacted] spoke to me would be appropriateSecond, I did share my concern for the drywall issue, which is still an issueThat matter also needs to be addressedThe service employee that did the installation should come out to the home to inspect the matter, and fix it as necessary Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contest the claim that [redacted] said it was a 5% discount for cash onlyI am aware that credit cards do charge a fee, and I can understand a business offering a "cash" discount, but that was not what I was told at that timeMy disappointment with that conversation was the lack of customer service for which [redacted] handled the matterShe did not recognize that there might be a miscommunication and apologize for the confusionShe also responded in a rude and cold manner in regards to the issue, ignoring my concern, and just focusing on receiving payment for the servicesThe matter had a lot of room for improvementAn apology by the Chesterfield Tile for the matter in which [redacted] spoke to me would be appropriate.Second, I did share my concern for the drywall issue, which is still an issueThat matter also needs to be addressedThe service employee that did the installation should come out to the home to inspect the matter, and fix it as necessary Regards, [redacted] ***