Chesters Harley-Davidson

Chester's Harley Davidson in Mesa Arizona is sure making a name for itself among all my biker friendsNone of them will ever have anything to do with them again...in fact, they will go out of their way to avoid having to because of my experience...I have been flat out cheated, lied to, and called a liar by these care free worthless peopleThe customer service is non existant and the service flat out sucks! might as well be thugs running the joint, as this is the attitude I receive from them on every occassion, other than the initial saleI have a Dyna Wide Glide FXDWG that is leaking oil and pitching a Vin Error; started after my 10,mile service with themWhen I took it in for warranty service, I was told the oil leak was fixed and no Vinerror existed after they kept the bike for over a week and didnt even bother to call me when the bike was supposedly finishedWhen I called for a report they told me'oh yeah its done' 'can we set up a time to deliver it?' so, I get the bike the next day only to find it still leaking oil and pitching the vinerrorWhen I called and spoke to the service manager ,*** ***, and was told "no way!" I checked it myself and that it was not leaking oil and they never got the Vinerror while it was there, even though the tac was rolled over to the mileage odometer, like it does everyday when I start it and receive the said errorSo I drove that bike right on in and pointed out the drop of oil hanging from the primary housing mounting boltI was then given a song and dance about how they'll make it right, and here I am another week into waiting for more lies, when I decide to call them for a reportI wrote a letter to HD corporate, The Revdex.com, and am planning on letting HD Finance know their loan is going to be a lame duck if I cant make it to work, as I am disgusted with this sanctioned robbery and insultive behaviorIf I wanted to get robbed and beat down I would just go back to the Chicago hood I grew up in...I don't expect this crap from a multinational corporation...or should I?
Sincerely
** ***

Mr*** and I met on August 23rd and have scheduled for him to bring his bike in so a National Harley-Davidson Service Rep can look at the bikeHe will be dropping off the bike on August 31st for the H-D rep to examine the bike during his visit September 2nd through September 4th. We have
offered Mr*** a Rental bike free of charge while the bike is here for inspection as to not inconvenience him over the holiday weekendMr*** and I agreed that I would be contacting him following the inspection to discuss the Motor Companies findings and recommendationsChester’s Harley-Davidson is committed to satisfying every customer and will continue moving toward this goal.Sincerely,*** ***General Manager

Wednesday july 8
well the saga continues [SEE POST BELOW] so the ''service'' manager [redacted] called me the next day and say ''were going to put this all behind us I going to come get your bike and get you fixed up ''
no apology just were coming to get your bike !!!!! I ask him if he had read the yep post he said he had ... then I say did your fire the ''wonderful service'' man behind the ''service'' counter
[ I'm sorry I just have a very hard time saying ''service''] he then started raving about how it was all now his fault as I brought up the basic 101 of management don't bring in the mad up tight counter ''service ''man into the office with the pissed off customer at this point I said I would like to talk to the branch manager his response was priceless he told me I could ""call her'' I said why don't you go get her ... was put on hole for about 15 minutes and then told she was out to lunch ...Right ...
so [redacted] I wish you the best of luck there at old Chester's your a wonderful ''[redacted]'' set to them I hope you have many wonderful years working there but I tell you this if you worked for me you also would be heading for the unemployment line WITH OUT PASSING GO
to the manager who did not return my phone call look at the reviews how many customers are you going let your service run off I'm not the lone wolf here I'm but ONE OF MANY !!!
MONDAY JULY 6TH 2015
well it was interesting taking my bike in to Chester's were I had made the mistake [#1] of buying it so I make an appointment around 5 days before I take it in on monday for the 1k service, the new tuning box and dyno set up as I was checking the bike in the nice man with a s& [redacted] attitude behind the ''service counter'' say we won't be able to do the dyne work tell friday because our dyne guy is on a scheduled vacation... great so they new for 5 days there dyne guy was going to be on vacation I was a bit pissed off I tell the ''service'' dept. guy [i used the word service lightly ] well this is [redacted] up you've wasted my time my rides time ect. now the service guy is telling my that if I continue to say bad words I have to leave WOW very entertaining I though I was in a Harley shop not a church preschool at this point I said I wanted to talk to the manager so in I go to the service managers office and in comes the the wonderful service guy [ mistake #2 ] so the sales manager says that yes one of there dyno guys is on vacation but on sunday there other one quite ... at this point I was well hay sh%^ happens I'm cool if the wonder full man at the ''service'' counter had told me that and a I'm sorry that we did not let you know earlier [mistake #3 ] but noooo nooo nooo his standing there leaned up against the wall with his arms folded and interrupts the manager to tell me its not his fault and he should not have to put up with my attitude he's standing there in a Chester's uniform that says SAFF on it he still has not figured out its not about him its about his attitude [mistake #4]... you see I have this theory its my money and I get to spend it were ever I want and I DONT SPEND IT WERE IM TREATED RUDLY.
Know on to the solution.... I would be welling to continue spending $$$ at Chester's if the wonderful man behind the counter in ''service'' is FIRED the "service manager'' and the over all manager apologizes for there man behind the ''service'' counter, they pick up and drop off my bike and compensate me for my time [redacted] my sales man has my # he did not say any thing but his body language said volumes
ill give management tell wedsday to correct this and ill pull this post if not ill modify it to suggest if your thinking of buying a bike here to maybe think twice its more than buying a bike its the follow up service that makes the package
ITS IN YOUR BALL PARK CHESTER'S
note: if you use bad words on [redacted] they Chester's can ask for it to be removed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] and I met on August 23rd and have scheduled for him to bring his bike in so a National Harley-Davidson Service Rep can look at the bike. He will be dropping off the bike on August 31st for the H-D rep to examine the bike during his visit September 2nd through September 4th. We have...

offered Mr. [redacted] a Rental bike free of charge while the bike is here for inspection as to not inconvenience him over the holiday weekend. Mr. [redacted] and I agreed that I would be contacting him following the inspection to discuss the Motor Companies findings and recommendations. Chester’s Harley-Davidson is committed to satisfying every customer and will continue moving toward this goal.Sincerely,[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Wednesday july 8

well the saga continues [SEE POST BELOW] so the ''service'' manager [redacted] called me the next day and say ''were going to put this all behind us I going to come get your bike and get you fixed up ''

no apology just were coming to get your bike !!!!! I ask him if he had read the yep post he said he had ... then I say did your fire the ''wonderful service'' man behind the ''service'' counter

[ I'm sorry I just have a very hard time saying ''service''] he then started raving about how it was all now his fault as I brought up the basic 101 of management don't bring in the mad up tight counter ''service ''man into the office with the pissed off customer at this point I said I would like to talk to the branch manager his response was priceless he told me I could ""call her'' I said why don't you go get her ... was put on hole for about 15 minutes and then told she was out to lunch ...Right ...

so [redacted] I wish you the best of luck there at old Chester's your a wonderful ''[redacted]'' set to them I hope you have many wonderful years working there but I tell you this if you worked for me you also would be heading for the unemployment line WITH OUT PASSING GO

to the manager who did not return my phone call look at the reviews how many customers are you going let your service run off I'm not the lone wolf here I'm but ONE OF MANY !!!

MONDAY JULY 6TH 2015

well it was interesting taking my bike in to Chester's were I had made the mistake [#1] of buying it so I make an appointment around 5 days before I take it in on monday for the 1k service, the new tuning box and dyno set up as I was checking the bike in the nice man with a s& [redacted] attitude behind the ''service counter'' say we won't be able to do the dyne work tell friday because our dyne guy is on a scheduled vacation... great so they new for 5 days there dyne guy was going to be on vacation I was a bit pissed off I tell the ''service'' dept. guy [i used the word service lightly ] well this is [redacted] up you've wasted my time my rides time ect. now the service guy is telling my that if I continue to say bad words I have to leave WOW very entertaining I though I was in a Harley shop not a church preschool at this point I said I wanted to talk to the manager so in I go to the service managers office and in comes the the wonderful service guy [ mistake #2 ] so the sales manager says that yes one of there dyno guys is on vacation but on sunday there other one quite ... at this point I was well hay sh%^ happens I'm cool if the wonder full man at the ''service'' counter had told me that and a I'm sorry that we did not let you know earlier [mistake #3 ] but noooo nooo nooo his standing there leaned up against the wall with his arms folded and interrupts the manager to tell me its not his fault and he should not have to put up with my attitude he's standing there in a Chester's uniform that says SAFF on it he still has not figured out its not about him its about his attitude [mistake #4]... you see I have this theory its my money and I get to spend it were ever I want and I DONT SPEND IT WERE IM TREATED RUDLY.

Know on to the solution.... I would be welling to continue spending $$$ at Chester's if the wonderful man behind the counter in ''service'' is FIRED the "service manager'' and the over all manager apologizes for there man behind the ''service'' counter, they pick up and drop off my bike and compensate me for my time [redacted] my sales man has my # he did not say any thing but his body language said volumes

ill give management tell wedsday to correct this and ill pull this post if not ill modify it to suggest if your thinking of buying a bike here to maybe think twice its more than buying a bike its the follow up service that makes the package

ITS IN YOUR BALL PARK CHESTER'S

note: if you use bad words on [redacted] they Chester's can ask for it to be removed

Chester's Harley Davidson in Mesa Arizona is sure making a name for itself among all my biker friends. None of them will ever have anything to do with them again...in fact, they will go out of their way to avoid having to because of my experience...I have been flat out cheated, lied to, and called a liar by these care free worthless people. The customer service is non existant and the service flat out sucks! might as well be thugs running the joint, as this is the attitude I receive from them on every occassion, other than the initial sale. I have a 2013 Dyna Wide Glide FXDWG that is leaking oil and pitching a Vin Error; started after my 10,000 mile service with them. When I took it in for warranty service, I was told the oil leak was fixed and no Vinerror existed after they kept the bike for over a week and didnt even bother to call me when the bike was supposedly finished. When I called for a report they told me'oh yeah its done' 'can we set up a time to deliver it?' so, I get the bike the next day only to find it still leaking oil and pitching the vinerror. When I called and spoke to the service manager ,[redacted], and was told "no way!" I checked it myself and that it was not leaking oil and they never got the Vinerror while it was there, even though the tac was rolled over to the mileage odometer, like it does everyday when I start it and receive the said error.. So I drove that bike right on in and pointed out the drop of oil hanging from the primary housing mounting bolt. I was then given a song and dance about how they'll make it right, and here I am another week into waiting for more lies, when I decide to call them for a report. I wrote a letter to HD corporate, The Revdex.com, and am planning on letting HD Finance know their loan is going to be a lame duck if I cant make it to work, as I am disgusted with this sanctioned robbery and insultive behavior. If I wanted to get robbed and beat down I would just go back to the Chicago hood I grew up in...I don't expect this crap from a multinational corporation...or should I?

Sincerely

Review: I dropped my 2013 Ultra Classic CVO for a 10K service. With a list of items I found during a recent 5K 26 day ride. My speedometer was off compared to GPS and highway mile markers, the front brakes were not operating properly, my clutch was not adjusted properly, my high beam was incorrectly adjusted, ft and rr tires needed changed, saddle bag lid fell apart and my tour pak backrest fell apart as well. They changed the tires, changes the oil, adjusted the head light (maybe) and repaired the saddle bag lid. I had asked that they clean the rear when when they had it off and they said they would. When I got it back they told be the clutch was not adjustable??????, My speedometer\odometer was in Harley tolorence (10%) this means if I go 9000 miles, my odometer is going to show 10,000 miles. This is unacceptable to me., the front brake runout was fine. (Why do I still have a problem?) and they had to back order parts for the tour pak (understandable). After I got home, I looked at my rear wheel, it was even dirtier than it was when I left it with them with finger prints all over it. I paid top dollar for this motorcycle and expect top dollar service. They now will not return my phone calls, blocked my from their [redacted] page (what happened to freedom of speech? Are only good comments allowed on their [redacted]?)Desired Settlement: I want the speedometer repaired/replaced, the front brakes fixed and the clutch adjusted properly to my liking. If these things are not done, then I want my contract transferred to another HD dealer that is not associated with Chester's HD LLC.

Business

Response:

Mr. [redacted] and I met on August 23rd and have scheduled for him to bring his bike in so a National Harley-Davidson Service Rep can look at the bike. He will be dropping off the bike on August 31st for the H-D rep to examine the bike during his visit September 2nd through September 4th. We have offered Mr. [redacted] a Rental bike free of charge while the bike is here for inspection as to not inconvenience him over the holiday weekend. Mr. [redacted] and I agreed that I would be contacting him following the inspection to discuss the Motor Companies findings and recommendations. Chester’s Harley-Davidson is committed to satisfying every customer and will continue moving toward this goal.Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,