Chestnut Hills Apartments

Sent: Tuesday, May 31, 3:PM Subject: Complaint ID: [redacted] - Chestnut Hill Apartments RE: Complaint ID: [redacted] - Chestnut Hill Apartments Dear Officer, In response to the letter received from your office regarding the above-mentioned complaint submitted by [redacted] ***, resident of [redacted] **., [redacted] , [redacted] ***, we would like to submit the following Photographic proof as well as our statement: Photograph # 1: This photograph reflects that the car was parked on a reserved parking which did not belong to Mr [redacted] ***The tenant for the parking spot # [redacted] called the towing company and the car was towedPhotograph # 2: This photograph reflects that Mr [redacted] did not have any reserved parking stickers in the front of his car, which means he had no reserved parking on the propertyTowing Record: Towing Ticket Receipt with the particulars of vehicle and other details We respect Mr [redacted] as our past tenant and would welcome him always if he would like to rent at our property in futureOur business provides a safe and comfortable living to our tenants and respect their rights without any discriminationMr [redacted] has parked the car on a RESERVED Spot # [redacted] belonged to another tenantIn-fact he did not have a reserved parking on the property at allHis car got towed because the renter of the RESERVED Spot # [redacted] called the towing companyIt was a negligence at Mr [redacted] ***’s partHe paid the necessary towing/releasing charges to a third party for this negligenceChestnut Hill Apartments is not responsible for Mr [redacted] ***’s mistakeIn addition to his complaint, Mr [redacted] has wrongly accused our business and our staff for the facts that he has no proof or relevanceI would like to request you to please review the photographic proof enclosed and dismiss this complaint as Chestnut Hill Apartments is not responsible for the above-mentioned incident and the complaint was submitted with information from Mr [redacted] ***If you have any further question regarding this matter, please do not hesitate to contact me back Thanks and regards, Sincerely yours, Griselda [redacted] Property Manager Chestnut Hill Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [The Chestnuthill apartment management actually dodged my concerns about parking in reserved spot and penalizing me for thatThe photos and videos are clear evidences of thatI do not accept their explanation and wish to pursue this matter] Regards, [redacted] ***

Sent: Tuesday, May 31, 2016 3:22 PM Subject: Complaint ID: [redacted] - Chestnut Hill Apartments RE:       Complaint ID: [redacted]        -           Chestnut Hill Apartments Dear Officer, In...

response to the letter received from your office regarding the above-mentioned complaint submitted by [redacted]. [redacted], resident of [redacted]., [redacted], [redacted], we would like to submit the following Photographic proof as well as our statement: Photograph # 1:         This photograph reflects that the car was parked on a reserved parking which did not belong to Mr. [redacted]. The tenant for the parking spot # [redacted] called the towing company and the car was towed. Photograph # 2:         This photograph reflects that Mr. [redacted] did not have any reserved parking stickers in the front of his car, which means he had no reserved parking on the property. Towing Record:          Towing Ticket Receipt with the particulars of vehicle and other details.   We respect Mr. [redacted] as our past tenant and would welcome him always if he would like to rent at our property in future. Our business provides a safe and comfortable living to our tenants and respect their rights without any discrimination. Mr. [redacted] has parked the car on a RESERVED Spot # [redacted] belonged to another tenant. In-fact he did not have a reserved parking on the property at all. His car got towed because the renter of the RESERVED Spot # [redacted] called the towing company. It was a negligence at Mr. [redacted]’s part. He paid the necessary towing/releasing charges to a third party for this negligence. Chestnut Hill Apartments is not responsible for Mr. [redacted]’s mistake. In addition to his complaint, Mr. [redacted] has wrongly accused our business and our staff for the facts that he has no proof or relevance. I would like to request you to please review the photographic proof enclosed and dismiss this complaint as Chestnut Hill Apartments is not responsible for the above-mentioned incident and the complaint was submitted with false information from Mr. [redacted]. If you have any further question regarding this matter, please do not hesitate to contact me back.   Thanks and regards,   Sincerely yours,   Griselda [redacted] Property Manager Chestnut Hill Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[The Chestnuthill apartment management actually dodged my concerns about parking in reserved spot and penalizing me for that. The photos and videos are clear evidences of that. I do not accept their explanation and wish to pursue this matter]
Regards,
[redacted]