Chestnut Mobil

Revdex.com: At this time, I have not been contacted by Chestnut Mobil regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Chestnut Mobil regarding complaint ID ***.Sincerely,*** ***

Customer Information: *** * ***
*** * *** *** **
*** *** ** ***
0.0001pt;">Dear *** * *** Please accept our sincere apologies for the inconvenience you may have experienced in respect to the incident on March **, At Chestnut Mobil, we take pride on ensuring our customer's satisfactionUnfortunately, we did not meet your- or our own- expectationsUpon thorough review of the situation, we narrowed the cause to be poor customer service from the employee and not fallowing company procedure to resolve customer complaintAs a testament to our strive for perfection, we have taken the step of terminating the employeeWe want to refund you, your money back; please contact the store ###-###-#### or you can come in person during the hour of Monday thru Friday 7am to 4pm; or Saturday 7am-12pm; Ask for myself *** *** *** ***

Revdex.com:
At this time, I have not been contacted by Chestnut Mobil regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: This morning I went to Chestnut Mobil and swiped my debit card like any other day at pump #8. I noticed that the prices advertised on the # 8 pump for cash or credit were less than the pump itself was charging me. It advertised regular gas @ $3.99 for cash and $4.03 for credit. The pump was charging $4.099. I continued to fill my tank and the machine was out of receipt paper so I went inside to request my receipt and to make the gas attendant aware of the price discrepancy.

He didn't let me finish and said "customers" take off the magnetic price to dispute the price. I lead him outside to show him that this was not the case. That is when I noticed all the odd # pumps (that can't be seen from the street view) had the higher price advertised but the even # pumps seen from the road had the cheaper price advertised. I took pictures and I have my receipt showing that what I paid was not as advertised. The attendant did not fix the incorrect pumps and continued his day like my issue didn't matter.

I also would like an explanation or to see the policy on atm/debit transactions vs credit purchases for gas.. The pump asks if its credit or atm but regardless you are charged the higher credit price. We live in a society that we can use our debit card without additional fees at supermarkets, fast food restaurants, pharmacies or to buy a simple coffee without a fee but not gas? I have been to other Mobil's in NY, NJ and CT that cash and debit are same price. A few examples are: [redacted] in [redacted], The Mobil located in the center of the [redacted] past Mammaroneck, and The Mobil at [redacted] in Yonkers to name a few.

I just think its an additional way to get charged extra at the pump and is it not regulated?Desired Settlement: As a regular Mobil customer I would like an apology. Had the attendant apologized and fixed the price stickers....I would have walked away content that I made a difference for the next customer. Instead I was ignored....its not the few cents difference its the principal. Gas is so expensive as it is! Then the Debit vs. Credit transaction added to my frustration because I commute daily and frequent many gas stations and I know other Mobil's do not do this.

Receiving a gas gift card would be great but I can't see Mobil doing that. If Mobil was able to search my name as a customer they would see how much business I give them a year.

Consumer

Response:

At this time, I have not been contacted by Chestnut Mobil regarding complaint ID [redacted].

Sincerely,

Review: On March ** I paid for gas for my vehicle and the station attendant refused to give me my gas. I used a [redacted] card and they said at the card service that it was preauthorized.Please credit back my [redacted] card because I paid for gas which was refused to be given. This is unethical and the attendant should be fired for this behavior.Desired Settlement: Credit back my [redacted] card for $20 gas paid for and never received. Fire attendant an older Latino male who was disrespectful and abusive who I called police on.

Consumer

Response:

At this time, I have not been contacted by Chestnut Mobil regarding complaint ID [redacted].Sincerely,[redacted]

Review: I am filing a complaint because on March **, 2015 @ approximately 10:44PM I paid for gas at the Mobil Station on [redacted] in [redacted] NY and I was refused the gas which I purchased in the amount of $15.00. I used a [redacted] Visa Card which I utilized for payment inside the store. The attendant did not place the amount on the pump and said that my card was declined when it was not. He then called an Older [redacted] Male who walks with a limp who said that the purchase was declined when it was not. I have proof from the Card company that Mobil was paid for the transaction. It is Transaction # [redacted] but Mobil stole from me through its personnel refusing to give me the gas which I paid for. This is unethical and wrong and the company needs to either credit back my credit card for failure to give me the gas that was paid for or let me have the gas which I paid for. [redacted] Credit Card Customer Service who verified that it was paid was totally disregarded by the personnel at the store.Desired Settlement: I wish for the company not to charge persons and not deliver a service that a customer pays for. I wish for the personnel who were responsible for this error to be reprimanded and corrected. I think they behaved this way towards me because I was a woman they would not do this to a man. Please refund me back my money for gas which I paid for which was never delivered.

Business

Response:

Customer Information: [redacted]

[redacted] Dear [redacted] Please accept our sincere apologies for the inconvenience you may have experienced in respect to the incident on March **, 2015 At Chestnut Mobil, we take pride on ensuring our customer's satisfaction. Unfortunately, we did not meet your- or our own- expectations. Upon thorough review of the situation, we narrowed the cause to be poor customer service from the employee and not fallowing company procedure to resolve customer complaint. As a testament to our strive for perfection, we have taken the step of terminating the employee. We want to refund you, your money back; please contact the store ###-###-#### or you can come in person during the hour of Monday thru Friday 7am to 4pm; or Saturday 7am-12pm; Ask for myself [redacted]