Complaint: [redacted] I am rejecting this response because: I only paid the full amount because the owner of Chets Roofing threaten to put a lien on my house I told them that I had planned to dispute the charges later I plan to take them to court and let a judge decide if my disputes/complaint do not work The response by Chets is incorrect There was NO rotten underlayment or rotted structural support system I was told that the existing nails may come loose in the future and if I don't agree to let them install the plywood, they will not honor the year warranty that they had previously contracted to do so I have a copy of the signed agreement to prove this While I did not appreciate being put a tough spot (had I said no to them, my house would have been exposed to rain since they had already taken the old roof off), my issue is with the total numbers of the plywood that they put on my roof When I spoke to them on the phone, I was told to plywood was being sent to my home for installation for the total cost of $plus tax But that evening, after they had install the plywood and went home, I went up to my roof to count the number of plywood The total count was I asked the owner to pro-rate the cost but he refused Again, I would like to be refunded $plus tax They also charged me additional $1,for the cost of replacing other structure (2x4's, 1x6's), which I gladly paid Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I think that the pictures Chet has submitted speak for themselves The chimney is UGLY Perhaps it would be tolerable if it was on the back of the housebut it's in the front and it sticks out like a sore thumb, with metal twisted ever which way and a visible downward slope on a horizontal front plane People who have seen it can't believe that a "reputable" company would put up an eyesore like that and expect a consumer to have to accept it In two or three years, how am I going to sell the house with that tackiness?? "Chet's" did not start work with my chimney looking like that, and I expected the finished product to look at least as nice as it was when they startedContrary to what Chet said, it did not leak and was one layer around the base of the chimney Chet should have sent you a picture of the junk they installed before they redid it and put this gem together "Chet's Roofing" kept contradicting itself and feeds the consumer whatever is convenient for it at the time Regards the issue of the nails, it was the manufacturer that I talked to who told me how to listen for the taps for the nail count which I paid extra for I played the video for Chet but he could not "hear" it but his assistant, Brittany, did He went up on the roof after it was all in place and pulled up the shingles to take a picture!!!! There were indeed nails on the shingle he saw but my concern was based on the sounds heard from the video(some were taps per shingle, some were per shingle) I took and I was afraid it would void my warranty with the manufacturer for 130mph enhanced warranty if there were only per shingle When I initially questioned this, Brittany sent me a text on June 23, "Chet said for low pitch roof he only install per shingle." Say what???? The contract is also incorrect as it states installment of Malarkey Underlayment AND Safeguard 30b underlayment This is a lot of conflicting information for one job"Chet's" is difficult to deal with When I initially had concerns about the work, Chet came out to look at the job and ordered the chimney re-worked, butwas very defensive and angry when I questioned the nail issue I don't feel I need to take abuse from someone I'm giving money to and he was very disrespectful.In fact, during my conversation with someone later named Alise, I assume I was on a speaker phone as he was yelling at me in the background, verified by Alisewhen I asked her if that yelling was regarding our callI don't know what goes on behind the scenes but its confusing After I called Brittany about the 2nd chimney work being unacceptable, she was to get back tome That never happened and the next thing I get a threatening call from Chet regarding payment When I call back to talk to Brittany, I'm told she (Brittany) is no longer there Then I start talking to a person named Alise who came out personally to pick up a check per Chet's orders (who also left a 12" rut in my yard when she backed up her truck) and also agrees that something needs to be doneShe was to call me the next day, July but never did When I called back on Augto talk to Alise, I'm told she is no longer available(She left too???) So I talk to Danielle, and she tells me that Chet will get back to me, which didn't happen either It's a whole lot of run-around, absence of interaction on their part while threatening me several times about contacting his lawyer and taking legal action against METhe bid came in at $and to date I have paid them $ I had planned to pay them the balance minus $ to use as leverage to get themto correct the unacceptable situation on the chimney, but instead, I overpaid them by $ Big mistake on my part but their staff apparently doesn't do a very good job at bookkeeping and has not caught the error and as you can see from his response, Chet is still threatening me with legal action in five days for a job on which I have not only paid in full, but have overpaid on I'm fed up but in a bind It sounds as if Chet doesn't want to make this acceptable to me the consumer If I get somebody else in to fix it,I probably won't get reimbursed and will have no warranty I wish I would have done more research before I hired him as I see now a lot of blogsstating unacceptable work from Chet's Roofing online I still want him to make the chimney aesthetically pleasing and refund $50.00.Sincerely, [redacted] ***
I think this is really getting out of hand Mr [redacted] called our office on 3/6, to pay the full invoice "OVER THE PHONE" So, how would we have been able to process a payment with out him giving us the credit card info It was explained to Mr [redacted] at the job sit, over the phone, and again when he called to pay He did say he did like the additional cost, but he accecpted the work and knew about it I am done with this repair issue This is why construction companies do not like to accept repairs because of issues like this It will be because of Mr***, why we deny doing repair work in the future I feel sorry for the decent customers that have common sense and understanding and just want the work done at a fair price
Our original proposal to Mr [redacted] was to remove the existing 2xskylight and install a new 2xskylight for $plus sales tax When our employee got up on Mr***'s roof on 3/to do the job, he found that the existing skylight was "glued to the curbing", not nailed/screwed correctly Our employee was unable to install the new skylight because he would have to remove the flashing, some shingles, the curbing, rebuild a new curbing reflash, step shingle and composition shingles, all of which he did not have, because it was not expected He told Mr [redacted] the problem and that it would be more expensive due to the additional labor that was involved because his existing skylight was "glued in" when installed which was incorrect Our employee returned on Monday 3/6, tore out the old curb, rebuilt the skylight curb, installed step shingles, flashing and comp shingles and did then installed the new 2xskylight Mr [redacted] was contacted by our office and received the invoice of the additional cost He then call our office on 3/and wanted to pay the invoice over the phone He mentioned that he wasn't happy that the cost was higher but still paid the account It was explained to him that the labor to just install a x skylight is minimum to rebuilding the curb, and all the tear off involved We're sorry Mr [redacted] didn't like the increase, however he knew it before he paid the bill and before it was done
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Chet's Roofing for covering the repairs that were sustained during the roof installationI look forward to receiving the refund to me as well as balance owed to [redacted] in Seattle For your reference, the breakdown is: Remainder to be paid by Chet's Roofing: Amounts to be paid:Paid directly to [redacted] in SeattlePaid directly to [redacted] @ property address Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I just spent two hours on my response to send only to have it disappear so I was told to send you a direct e-mailMy response to Chets roofing co.: I am responding to Chet's comments regarding my complaintI kept a timeline and journal throughout this horrible processChet states "he came out and had the house tarped"I called in mid Octto inform them that my roof was leakingMany calls to Chets with no response No one shows up until 11-after many calls to them, this man shows up unannouncedConfirms water leaking throughout the whole garage, water on floor, looks around the outside of the house, never comes in or looks into the attic and leavesBecause there was such poor to no response from Chets I placed a call to the [redacted] , they are the ones who gave me their name as an authorized roofer through their program 12-8: Called [redacted] ( [redacted] ) [redacted] calls Chet's to get him to come out 12-10: Employee from Chet's shows up again (no notice) and confirms lots of leaking throughout the whole houseHe puts some plastic on part of my houseWhen he leaves he states "someone will be by tomorrow to cover the garage" 12-11: No one shows up 12-14: Still no response from Chet's to cover garage Date unknown: Chet and [redacted] show up at my house, confirm leaking throughout the house, Chet's response, not his fault it is a materials defect, that is his opinionHe has nothing to show me that this is fact Date unknown: My insagent comes out and takes pictures of water stains throughout the entire house Date unknown: I wake up to water dripping into my house (bedroom)I point this out to my insagent as well as Chets supervisor January ?: Chet's says someone needs to come out to retrieve a section of my roofA large cardboard shipping envelope shows up on my porchMore time lapses That someone never showed up until I called againFinally a roofing inspector and an employee from Chets show upConfirms it is a wet mess under shingles, Chets employee takes a section off my roof, they do not use the cardboard shipping envelope that was sent, he just puts it in his truckRoofing inspector asks why the whole house was not covered, inspector informs me that was not efficient, the whole house should have been covered completely since the whole house was leakingThis never happened Weeks later: An employee from Chets calls me only after I sent them the needed Warrantee Claim Form and asked for the shipping label, I told them I no longer had it as they said they were going to take care of itNo one told me it was in the shipping envelope Weeks later :I have heard nothing, I e-mail pictures of items in garage getting moldy because it was months to finally get my garage tarped 2-16: I called Chet's to get the status and am told "it's a process" with no other informationI told am employee I was going to get an estimate of damages in my attic due to moisture and her response was "go ahead"She also mentioned to me that "Kristina the project manager "dropped the ball on this case" 2-17: Chet calls me and was very abusive to meHe states he has been calling [redacted] at [redacted] everyday, we have been trying to help you when we could just walk away, we don't need to help you it is all [redacted] faultStill this has not been confirmedChet was getting so abusive someone took the phone from himI asked for [redacted] # so I could find out the status and [redacted] states Chets has not been calling him to get this settledSince that time I have been dealing with [redacted] with much difficulty and shortage on funding for something that is their fault [redacted] was never sent here to inspect In my opinion Chets gave me a year warranty on product and labor yet did nothing to stand up to this warranty and walked awayI believe they should have offered to replace the roof and deal with [redacted] themselves but that was never an optionI was referred by an employee as "the [redacted] project person", WOW!!Chet came off as a gruff, non caring, intimidating individual that feels since he has been paid he is out of the picture I have to take out a loan against my house now for the balance [redacted] is not willing to pay, I am out $for something that is not my fault along with the $ I am out due to throwing things in the trash because I was uncovered for so longI also want to mention the plastic Chet's put on my house was a very thin clear plastic that throughout the summer has dried out, has crumbled and has been blowing all over my yard and neighborhoodIt has been a horrible mess! I have talked w/ attorneys to get advise on the personal damages [redacted] will not cover, I feel the damages would be less if Chets was more timely to get my roof coveredI have also had a conversation with the [redacted] regarding the treatment I received from Chets and that I would never refer them to anyoneIt is now Septand I am finally getting my new roof, this should never have taken this long but because Chets walked away, I had to handle everything on my ownIn my opinion Chets needs to improve his attitude and responsibility to his customers 1000% [redacted]
Please let me know if I can submit this video via a link, the video is to large In addition, I will submit rebuttal on this response, plus the charge of the tire Thank you Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I only paid the full amount because the owner of Chets Roofing threaten to put a lien on my house I told them that I had planned to dispute the charges later I plan to take them to court and let a judge decide if my disputes/complaint do not work The response by Chets is incorrect There was NO rotten underlayment or rotted structural support system I was told that the existing nails may come loose in the future and if I don't agree to let them install the plywood, they will not honor the year warranty that they had previously contracted to do so I have a copy of the signed agreement to prove this While I did not appreciate being put a tough spot (had I said no to them, my house would have been exposed to rain since they had already taken the old roof off), my issue is with the total numbers of the plywood that they put on my roof When I spoke to them on the phone, I was told to plywood was being sent to my home for installation for the total cost of $plus tax But that evening, after they had install the plywood and went home, I went up to my roof to count the number of plywood The total count was I asked the owner to pro-rate the cost but he refused Again, I would like to be refunded $plus tax They also charged me additional $1,for the cost of replacing other structure (2x4's, 1x6's), which I gladly paid Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I think that the pictures Chet has submitted speak for themselves The chimney is UGLY Perhaps it would be tolerable if it was on the back of the housebut it's in the front and it sticks out like a sore thumb, with metal twisted ever which way and a visible downward slope on a horizontal front plane People who have seen it can't believe that a "reputable" company would put up an eyesore like that and expect a consumer to have to accept it In two or three years, how am I going to sell the house with that tackiness?? "Chet's" did not start work with my chimney looking like that, and I expected the finished product to look at least as nice as it was when they startedContrary to what Chet said, it did not leak and was one layer around the base of the chimney Chet should have sent you a picture of the junk they installed before they redid it and put this gem together "Chet's Roofing" kept contradicting itself and feeds the consumer whatever is convenient for it at the time Regards the issue of the nails, it was the manufacturer that I talked to who told me how to listen for the taps for the nail count which I paid extra for I played the video for Chet but he could not "hear" it but his assistant, Brittany, did He went up on the roof after it was all in place and pulled up the shingles to take a picture!!!! There were indeed nails on the shingle he saw but my concern was based on the sounds heard from the video(some were taps per shingle, some were per shingle) I took and I was afraid it would void my warranty with the manufacturer for 130mph enhanced warranty if there were only per shingle When I initially questioned this, Brittany sent me a text on June 23, "Chet said for low pitch roof he only install per shingle." Say what???? The contract is also incorrect as it states installment of Malarkey Underlayment AND Safeguard 30b underlayment This is a lot of conflicting information for one job"Chet's" is difficult to deal with When I initially had concerns about the work, Chet came out to look at the job and ordered the chimney re-worked, butwas very defensive and angry when I questioned the nail issue I don't feel I need to take abuse from someone I'm giving money to and he was very disrespectful.In fact, during my conversation with someone later named Alise, I assume I was on a speaker phone as he was yelling at me in the background, verified by Alisewhen I asked her if that yelling was regarding our callI don't know what goes on behind the scenes but its confusing After I called Brittany about the 2nd chimney work being unacceptable, she was to get back tome That never happened and the next thing I get a threatening call from Chet regarding payment When I call back to talk to Brittany, I'm told she (Brittany) is no longer there Then I start talking to a person named Alise who came out personally to pick up a check per Chet's orders (who also left a 12" rut in my yard when she backed up her truck) and also agrees that something needs to be doneShe was to call me the next day, July but never did When I called back on Augto talk to Alise, I'm told she is no longer available(She left too???) So I talk to Danielle, and she tells me that Chet will get back to me, which didn't happen either It's a whole lot of run-around, absence of interaction on their part while threatening me several times about contacting his lawyer and taking legal action against METhe bid came in at $and to date I have paid them $ I had planned to pay them the balance minus $ to use as leverage to get themto correct the unacceptable situation on the chimney, but instead, I overpaid them by $ Big mistake on my part but their staff apparently doesn't do a very good job at bookkeeping and has not caught the error and as you can see from his response, Chet is still threatening me with legal action in five days for a job on which I have not only paid in full, but have overpaid on I'm fed up but in a bind It sounds as if Chet doesn't want to make this acceptable to me the consumer If I get somebody else in to fix it,I probably won't get reimbursed and will have no warranty I wish I would have done more research before I hired him as I see now a lot of blogsstating unacceptable work from Chet's Roofing online I still want him to make the chimney aesthetically pleasing and refund $50.00.Sincerely, [redacted] ***
I think this is really getting out of hand Mr [redacted] called our office on 3/6, to pay the full invoice "OVER THE PHONE" So, how would we have been able to process a payment with out him giving us the credit card info It was explained to Mr [redacted] at the job sit, over the phone, and again when he called to pay He did say he did like the additional cost, but he accecpted the work and knew about it I am done with this repair issue This is why construction companies do not like to accept repairs because of issues like this It will be because of Mr***, why we deny doing repair work in the future I feel sorry for the decent customers that have common sense and understanding and just want the work done at a fair price
Our original proposal to Mr [redacted] was to remove the existing 2xskylight and install a new 2xskylight for $plus sales tax When our employee got up on Mr***'s roof on 3/to do the job, he found that the existing skylight was "glued to the curbing", not nailed/screwed correctly Our employee was unable to install the new skylight because he would have to remove the flashing, some shingles, the curbing, rebuild a new curbing reflash, step shingle and composition shingles, all of which he did not have, because it was not expected He told Mr [redacted] the problem and that it would be more expensive due to the additional labor that was involved because his existing skylight was "glued in" when installed which was incorrect Our employee returned on Monday 3/6, tore out the old curb, rebuilt the skylight curb, installed step shingles, flashing and comp shingles and did then installed the new 2xskylight Mr [redacted] was contacted by our office and received the invoice of the additional cost He then call our office on 3/and wanted to pay the invoice over the phone He mentioned that he wasn't happy that the cost was higher but still paid the account It was explained to him that the labor to just install a x skylight is minimum to rebuilding the curb, and all the tear off involved We're sorry Mr [redacted] didn't like the increase, however he knew it before he paid the bill and before it was done
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Chet's Roofing for covering the repairs that were sustained during the roof installationI look forward to receiving the refund to me as well as balance owed to [redacted] in Seattle For your reference, the breakdown is: Remainder to be paid by Chet's Roofing: Amounts to be paid:Paid directly to [redacted] in SeattlePaid directly to [redacted] @ property address Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I just spent two hours on my response to send only to have it disappear so I was told to send you a direct e-mailMy response to Chets roofing co.: I am responding to Chet's comments regarding my complaintI kept a timeline and journal throughout this horrible processChet states "he came out and had the house tarped"I called in mid Octto inform them that my roof was leakingMany calls to Chets with no response No one shows up until 11-after many calls to them, this man shows up unannouncedConfirms water leaking throughout the whole garage, water on floor, looks around the outside of the house, never comes in or looks into the attic and leavesBecause there was such poor to no response from Chets I placed a call to the [redacted] , they are the ones who gave me their name as an authorized roofer through their program 12-8: Called [redacted] ( [redacted] ) [redacted] calls Chet's to get him to come out 12-10: Employee from Chet's shows up again (no notice) and confirms lots of leaking throughout the whole houseHe puts some plastic on part of my houseWhen he leaves he states "someone will be by tomorrow to cover the garage" 12-11: No one shows up 12-14: Still no response from Chet's to cover garage Date unknown: Chet and [redacted] show up at my house, confirm leaking throughout the house, Chet's response, not his fault it is a materials defect, that is his opinionHe has nothing to show me that this is fact Date unknown: My insagent comes out and takes pictures of water stains throughout the entire house Date unknown: I wake up to water dripping into my house (bedroom)I point this out to my insagent as well as Chets supervisor January ?: Chet's says someone needs to come out to retrieve a section of my roofA large cardboard shipping envelope shows up on my porchMore time lapses That someone never showed up until I called againFinally a roofing inspector and an employee from Chets show upConfirms it is a wet mess under shingles, Chets employee takes a section off my roof, they do not use the cardboard shipping envelope that was sent, he just puts it in his truckRoofing inspector asks why the whole house was not covered, inspector informs me that was not efficient, the whole house should have been covered completely since the whole house was leakingThis never happened Weeks later: An employee from Chets calls me only after I sent them the needed Warrantee Claim Form and asked for the shipping label, I told them I no longer had it as they said they were going to take care of itNo one told me it was in the shipping envelope Weeks later :I have heard nothing, I e-mail pictures of items in garage getting moldy because it was months to finally get my garage tarped 2-16: I called Chet's to get the status and am told "it's a process" with no other informationI told am employee I was going to get an estimate of damages in my attic due to moisture and her response was "go ahead"She also mentioned to me that "Kristina the project manager "dropped the ball on this case" 2-17: Chet calls me and was very abusive to meHe states he has been calling [redacted] at [redacted] everyday, we have been trying to help you when we could just walk away, we don't need to help you it is all [redacted] faultStill this has not been confirmedChet was getting so abusive someone took the phone from himI asked for [redacted] # so I could find out the status and [redacted] states Chets has not been calling him to get this settledSince that time I have been dealing with [redacted] with much difficulty and shortage on funding for something that is their fault [redacted] was never sent here to inspect In my opinion Chets gave me a year warranty on product and labor yet did nothing to stand up to this warranty and walked awayI believe they should have offered to replace the roof and deal with [redacted] themselves but that was never an optionI was referred by an employee as "the [redacted] project person", WOW!!Chet came off as a gruff, non caring, intimidating individual that feels since he has been paid he is out of the picture I have to take out a loan against my house now for the balance [redacted] is not willing to pay, I am out $for something that is not my fault along with the $ I am out due to throwing things in the trash because I was uncovered for so longI also want to mention the plastic Chet's put on my house was a very thin clear plastic that throughout the summer has dried out, has crumbled and has been blowing all over my yard and neighborhoodIt has been a horrible mess! I have talked w/ attorneys to get advise on the personal damages [redacted] will not cover, I feel the damages would be less if Chets was more timely to get my roof coveredI have also had a conversation with the [redacted] regarding the treatment I received from Chets and that I would never refer them to anyoneIt is now Septand I am finally getting my new roof, this should never have taken this long but because Chets walked away, I had to handle everything on my ownIn my opinion Chets needs to improve his attitude and responsibility to his customers 1000% [redacted]
Please let me know if I can submit this video via a link, the video is to large In addition, I will submit rebuttal on this response, plus the charge of the tire Thank you Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]