The Sales Manager has spoken to Mr. [redacted] about his concern, and it has been relayed to him that if there was any miscommunication we offered our apologies. We cannot control taxes. The problem is that Indiana offers a tax credit for trade-in's and Ohio does not offer this same credit. Customer...
was made aware of being responsible for taxes. These are still due by the customer.
We have reviewed the complaint and acquired the part to replace the "shift lock key hole cover" as stated on the We Owe document. The Customer Satisfaction Manager (Emily H[redacted]) has placed a call to the customer today 8/31/16 and left a voice mail for a call back. Additional attempts to contact will...
be made until customer is reached and concerns are resolved.
The Sales Manager has spoken to Mr. [redacted] about his concern, and it has been relayed to him that if there was any miscommunication we offered our apologies. We cannot control taxes. The problem is that Indiana offers a tax credit for trade-in's and Ohio does not offer this same credit. Customer...
was made aware of being responsible for taxes. These are still due by the customer.
We have reviewed the complaint and acquired the part to replace the "shift lock key hole cover" as stated on the We Owe document. The Customer Satisfaction Manager (Emily H[redacted]) has placed a call to the customer today 8/31/16 and left a voice mail for a call back. Additional attempts to contact will...
be made until customer is reached and concerns are resolved.