Initial Business Response /* (1000, 5, 2014/10/24) */
RE: Case # *** *** ***
Dear Ms***
Ms*** brought her vehicle into our dealership on October 02, stating her steering wheel was shaking while driving and braking and also requested an oil changeWe inspected her
vehicle for the mentioned complaints and changed the engine oil as requestedWe found the rear brakes to be defective and the brake fluid leakingWe also discovered that the right side tie rod end was wornWe advised Ms*** of our findings and she declined to have the brake work done but did authorize us to replace the tie rod end and align the front end
On October 9,Ms*** returned stating the service engine soon lamp was on and the vehicle was running roughShe also stated to our service advisor she felt the engine oil level was over fullWe inspected the vehicle and found the engine oil level to be at the proper levelWe advised Ms*** of the diagnosis fee of which she approved at the timeWe inspected the service engine soon lamp and found that the engine had a misfire in cylinder number one and that the vehicle appeared to be burning oilWe removed the spark plugs from the engine and found the spark plug for the number one cylinder to be oil fouledThis would indicate an internal engine failure of some sortWe advised Ms*** that the spark plugs could be replaced (engine tune-up) and that would make the engine run better in the short term but to cure the issue would require extensive repair work of which she declined to have any work done at this timeThis vehicle is approximately years old and has over 180,miles on it so I would not recommend the repair as it is not cost effective on this vehicleThe fact does remain that the cause of this issue was not due to us changing the oil as requested and any charges incurred by Ms*** were authorized by her prior to any work being done
We would be Happy to give her some figures on trading out of her vehicle
I believe this will close your file
Thank you
*** ***
Chevrolet of Homewood
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not have this problem with my car prior to the excessive Oil added by "Chevrolet of Homewood." Yes, I purchased my NEW Saturn in I have taken care of itI know how to read an Oil dip stickWhen I called them about the Oil level and new problems it caused, they said, if they caused the problem, I wouldn't be charged for the diagnosisI assumed that they would simply drain the Oil to correct levelI am asking for a refund for the Oil change and diagnosis
Final Business Response /* (4000, 9, 2014/11/06) */
Dear Ms***
The oil level on the vehicle was fine when it was checked here! ( we are not insinuating that she cannot read oil levels ) The car was running poorly and she " authorized" us to inspect it fully understanding all of the chargesHer vehicle is years old with 180,miles
We would love to offer her a solution of Trading out of the vehicle! we will give her full market value and an additional $for any inconvenience that she may have suffered
I believe this will close your file
Thank you
*** ***
Chevy of Homewood
Final Consumer Response /* (4200, 11, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not interested in trading my car and purchasing a vehicle from Chevrolet Homewood
Initial Business Response /* (1000, 5, 2014/10/24) */
RE: Case # *** *** ***
Dear Ms***
Ms*** brought her vehicle into our dealership on October 02, stating her steering wheel was shaking while driving and braking and also requested an oil changeWe inspected her
vehicle for the mentioned complaints and changed the engine oil as requestedWe found the rear brakes to be defective and the brake fluid leakingWe also discovered that the right side tie rod end was wornWe advised Ms*** of our findings and she declined to have the brake work done but did authorize us to replace the tie rod end and align the front end
On October 9,Ms*** returned stating the service engine soon lamp was on and the vehicle was running roughShe also stated to our service advisor she felt the engine oil level was over fullWe inspected the vehicle and found the engine oil level to be at the proper levelWe advised Ms*** of the diagnosis fee of which she approved at the timeWe inspected the service engine soon lamp and found that the engine had a misfire in cylinder number one and that the vehicle appeared to be burning oilWe removed the spark plugs from the engine and found the spark plug for the number one cylinder to be oil fouledThis would indicate an internal engine failure of some sortWe advised Ms*** that the spark plugs could be replaced (engine tune-up) and that would make the engine run better in the short term but to cure the issue would require extensive repair work of which she declined to have any work done at this timeThis vehicle is approximately years old and has over 180,miles on it so I would not recommend the repair as it is not cost effective on this vehicleThe fact does remain that the cause of this issue was not due to us changing the oil as requested and any charges incurred by Ms*** were authorized by her prior to any work being done
We would be Happy to give her some figures on trading out of her vehicle
I believe this will close your file
Thank you
*** ***
Chevrolet of Homewood
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not have this problem with my car prior to the excessive Oil added by "Chevrolet of Homewood." Yes, I purchased my NEW Saturn in I have taken care of itI know how to read an Oil dip stickWhen I called them about the Oil level and new problems it caused, they said, if they caused the problem, I wouldn't be charged for the diagnosisI assumed that they would simply drain the Oil to correct levelI am asking for a refund for the Oil change and diagnosis
Final Business Response /* (4000, 9, 2014/11/06) */
Dear Ms***
The oil level on the vehicle was fine when it was checked here! ( we are not insinuating that she cannot read oil levels ) The car was running poorly and she " authorized" us to inspect it fully understanding all of the chargesHer vehicle is years old with 180,miles
We would love to offer her a solution of Trading out of the vehicle! we will give her full market value and an additional $for any inconvenience that she may have suffered
I believe this will close your file
Thank you
*** ***
Chevy of Homewood
Final Consumer Response /* (4200, 11, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not interested in trading my car and purchasing a vehicle from Chevrolet Homewood