Customer concerns have been addressed with him, he is now satisfied with the out comeSpoke directly with [redacted] Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors Rep has agreed to pay for 75% of his total repair$2, is being given to customer in goodwill assistance.He only has to pay $988Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/at 2:pm
Responding to complaint # [redacted] from customer with [redacted] We have never seen this car before, and didn't charge customer for inspectionGM had special policy coverage that expired at 150,miles There car has 169,miles, out of WTY coverage Spoke to customer and offered them goodwill assistance of $towards repair of $761.94Customer is calling GM customer service to see if they can do any better
Responding to complaint # [redacted] from customer with [redacted] We have never seen this car before, and didn't charge customer for inspection.GM had special policy coverage that expired at 150,milesThere car has 169,miles, out of WTY coverageSpoke to customer and offered them goodwill assistance of $towards repair of $761.94Customer is calling GM customer service to see if they can do any better
We have called and left message for customer to come in and we can addresse any issues he has,all work is covered under wty for 12mths/12,milesCustomer did send in review stating he recieved excellent service from us, he did not call us to discuss any issuesWe would addresse any concerns that he is havingWaiting to hear back from customer at this time VSedan Google Chevrolet Of Milford /in the last week I brought my car in for an engine oil and filter change along with rotation of the tiresA transmission shifting problemA transmission fluid flush was suggested of which I approvedA shudder in the brakes when stoppingAnd, the brake fluid flushed from the complete systemThe engine oil and filter were changedEngine compartment was clean as was top of engineNo spilled engine oilThe tires were rotated correctlyMore on the tires laterThe transmission shifting was a problem with the shifting programIt needed to be reprogramedAfter reprogramming shifting points were almost undetectableVery smooth shiftingThis reprogramming would have been covered under warranty, but car was out of warrantyAlso, the transmission fluid was flushed completelyNot just emptied using a fluid vacuum and topped off with quarts of transmission fluid like other shopsIt was done using a machine that empty's all of the transmission fluid including the torque converter which holds quite a bit of fluidThere are no filters in the transmissions anymore as in the pastNow, it's just a screen that can be cleaned by back flushing the systemWhich is done by the machineDon't let other shops fool you by say this expensive procedure needs to be doneAs for the brakes I was told the brake pads were very worn and needed replacementAnd, the brake rotors need to be cut for a smooth surfaceAll stated work was performedAfter driving car for a few days a continuous grinding noise was heard from one of the rear brake discI brought car back to Milford ChevroletI went over my concern about the brakes with Robert Griffin (Service Manager) who re-inspected the carHe informed me some additional work was neededAnd, that the additional work would be covered under the original work receiptAs a mechanic with previous dealership background I can tell you that it's rare for a shop to cover additional work free of changeThis is something you will not experience at a local price cutting service only shopAs for the additional information on the tiresDuring my first ever visit to Milford Chevrolet I brought my car in for a vibration problem in the front endThey looked at the carAnd, told me nothing was wrongExcept that it needed a new set of tiresThis was in contradiction to the non-Chevrolet dealership that I bought car fromBut, Milford Chevrolet was correct in their diagnosisI had a set of new tires installed at a tire only shopProblem was solvedAs previously stated I did not buy tires at the dealershipI instead bought them at a tire only shopI found out during this visit that Milford Chevrolet would have done better on the price
We have called and left message for customer to come in and we can addresse any issues he has,all work is covered under wty for 12mths/12,miles.Customer did send in review stating he recieved excellent service from us, he did not call us to discuss any issues.We would addresse any concerns that he is havingWaiting to hear back from customer at this time VSedan Google Chevrolet Of Milford /in the last week I brought my car in for an engine oil and filter change along with rotation of the tiresA transmission shifting problemA transmission fluid flush was suggested of which I approvedA shudder in the brakes when stoppingAnd, the brake fluid flushed from the complete systemThe engine oil and filter were changedEngine compartment was clean as was top of engineNo spilled engine oilThe tires were rotated correctlyMore on the tires laterThe transmission shifting was a problem with the shifting programIt needed to be reprogramedAfter reprogramming shifting points were almost undetectableVery smooth shiftingThis reprogramming would have been covered under warranty, but car was out of warrantyAlso, the transmission fluid was flushed completelyNot just emptied using a fluid vacuum and topped off with quarts of transmission fluid like other shopsIt was done using a machine that empty's all of the transmission fluid including the torque converter which holds quite a bit of fluidThere are no filters in the transmissions anymore as in the pastNow, it's just a screen that can be cleaned by back flushing the systemWhich is done by the machineDon't let other shops fool you by say this expensive procedure needs to be doneAs for the brakes I was told the brake pads were very worn and needed replacementAnd, the brake rotors need to be cut for a smooth surfaceAll stated work was performedAfter driving car for a few days a continuous grinding noise was heard from one of the rear brake discI brought car back to Milford ChevroletI went over my concern about the brakes with Robert Griffin (Service Manager) who re-inspected the carHe informed me some additional work was neededAnd, that the additional work would be covered under the original work receiptAs a mechanic with previous dealership background I can tell you that it's rare for a shop to cover additional work free of changeThis is something you will not experience at a local price cutting service only shopAs for the additional information on the tiresDuring my first ever visit to Milford Chevrolet I brought my car in for a vibration problem in the front endThey looked at the carAnd, told me nothing was wrongExcept that it needed a new set of tiresThis was in contradiction to the non-Chevrolet dealership that I bought car fromBut, Milford Chevrolet was correct in their diagnosisI had a set of new tires installed at a tire only shopProblem was solvedAs previously stated I did not buy tires at the dealershipI instead bought them at a tire only shopI found out during this visit that Milford Chevrolet would have done better on the price
Complaint: [redacted] I am rejecting this response because: Thank you for your response, however there are a few inaccurate statements in itA timeline of events for my complaint happened as follows: I purchased the car on Feb 13, with 77,miles on it My husband contacted MrZ [redacted] on March and informed him that the Air Suspension Ride MALFUNCTION light displayhad been onIt is documented that my husband clearly stated in his contact with Mr Z [redacted] that the MALFUNCTION message had been happening for “a few weeks”The Malfunction light came on intermittently and then steadily got worseIt was also mentioned and clearly documented that we believed upon the initial test drive of the car, it had a very stiff and poor ride which we mentioned to Mr Z [redacted] while drivingAt that time we passed the bumpy ride off as stiff or cheaper brand road tires One day later my husband received a call from the Sales Manager named Ryan and was asked how many miles were currently on the carMy husband replied around 81,Later that day my husband received another call from the Service Manager asking some questions about the air suspension symptoms Later on that day Ryan called back and told my husband it was determined that currently the car was miles over the car’s mile warranty and the repair would not be covered by the dealerThey also said that they would try help us to get it fixed somewhere for a discount at our own expenseMy husband then informed Ryan that the problem was experienced well within the car’s mile warranty expiration and we believe that Chevrolet of Milford Service should cover the repairs and honor their warranty stating that there was no doubt that we had had the problem prior to the miles ending To clarify an inaccuracy in the MESSAGE FROM BUSINESS response on 5/26/16, we presently have not yet had the repairs doneI received ballpark quotes from repair shops estimating the repairs cost at dollars This includes replacement of worn leaky air bags shocks and air pump for suspension ride system In summary, I believe that this car was sold with a known failed Air Suspension System and therefore I believe that Chevy of Milford should cover the cost of ALL repairs under warranty Thank you for your kind cooperation [redacted] Sincerely, Anne Tamiso
MrTarasoff, unfortunatly we can't confirm or deny the claims you have made Our work is guaranteed for months or 12,If there is a problem we will correct it free of charge we will require to have the vehicle brought our shop in order to do soWe can arrange to have it brought by tow truck if you don't wish to drive it over.please let us know how you would like to proceed
Upon receipt of this complaint we have attempted several times to contact [redacted] who has written the complaint We have spoken to her mother [redacted] she informed us to contact her daughter The repairs took longer than expectedWe’ve given coupons for Free Oil changes in considerationWork performed has corrected the concerns Third Party warranty [redacted] *** made bad recommendation to repair concern which is why it needed to be redone We would like to speak to both mother and daughter to see if we can further assist with their reimbursement through [redacted] *** Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: some facts are wrong my car was previously looked at by [redacted] , my personal mechanic and a car locksmith not a gas station, my car is now being serviced by [redacted] dealer in [redacted] they fixed the shifter however key is still stuck they also said ignition cylinder needs to be fixed as wellI am appreciative of new battery given as a good will gestureI'moving past ityvcar is being taken car of now Sincerely, [redacted]
Complaint: [redacted] When given the opportunity to make good on the complaint from my mother, [redacted] offered free oil change, but only mailed one 10% off oil change coupon This oil change was not free, nor would it come close to making good on a $1,error Only after receiving a formal complaint, did [redacted] attempt to contact me At the time my complaint was submitted, I spoke with a Revdex.com representative on the phone who explained to me that I should be communicating through them at this point, as I had made the decision to bring in a 3rd party after not receiving resolution from [redacted] or Chevrolet of MilfordGiven the chain of events, I feel this is the only possible way that a resolution may be met It is my hope that they will look at the big picture, work this out with the warranty company themselves and amend this situation A complaint was also submitted against the warranty company with the CT State Department of Insurance as there was a lapse of service on their part as well Sincerely, [redacted]
Customer concerns have been addressed with him, he is now satisfied with the out comeSpoke directly with [redacted] Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors Rep has agreed to pay for 75% of his total repair$2,is being given to customer in goodwill assistance.He only has to pay $Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/at 2:pm
MrTarasoff, unfortunatly we can't confirm or deny the claims you have made Our work is guaranteed for months or 12,If there is a problem we will correct it free of charge we will require to have the vehicle brought our shop in order to do soWe can arrange to have it brought by tow truck if you don't wish to drive it overplease let us know how you would like to proceed
This is follow up for case # [redacted] and [redacted] Customer will be recieve requested disputed amount of $from us as customer goodwill gestureService Director [redacted] Called customer to go over there concerns with charges, waiting for return call to inform them will get refundWhen customer brought car in for there concerns, the assistant manager spoke with both husband and wife at seperate times He explained the issues they were having had to be diagnosed to determine how much the repairs would be for parts and laborCustomer also recieved 10% off parts and laborWe will send check requested amount of $ [redacted] Service Director ###-###-####
Complaint: [redacted] I am rejecting this response because: I brought car back a second time for already for correctionsNot only was the problem not solved, but it forced me to see what other problems were caused by your shop Like lug nuts not being properly torquedTransmission fluid not filled to proper level after paying for a full flush and refill serviceBrake fluid that was not flushedThat by the way the service manager himself stuck his finger in the brake fluid reservoir and said to me that it was doneSo, the mechanic did not do the jobWhich is confirmed by the front brake bleed valves being frozen in the brake calipersAnd, the service manager could not tell the job wasn't done I had to bleed part of the brake system myselfAnd, add a quart of transmission fluid that was supposed to be added during a $service How can you warranty work that was not doneAnd or, was not done properly by taking it back to the same shop that had two attempts at doing the job right? Only solution other that a refund for the transmission, both brakes front and rear services would be to take it to a different [redacted] dealershipI will not bring car back to a shop that clearly is more interested in doing work under flat rate time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Thank you for your response, however there are a few inaccurate statements in itA timeline of events for my complaint happened as follows: I purchased the car on Feb 13, with 77,miles on it My husband contacted MrZ [redacted] on March and informed him that the Air Suspension Ride MALFUNCTION light displayhad been onIt is documented that my husband clearly stated in his contact with Mr Z [redacted] that the MALFUNCTION message had been happening for “a few weeks”The Malfunction light came on intermittently and then steadily got worseIt was also mentioned and clearly documented that we believed upon the initial test drive of the car, it had a very stiff and poor ride which we mentioned to Mr Z [redacted] while drivingAt that time we passed the bumpy ride off as stiff or cheaper brand road tires One day later my husband received a call from the Sales Manager named Ryan and was asked how many miles were currently on the carMy husband replied around 81,Later that day my husband received another call from the Service Manager asking some questions about the air suspension symptoms Later on that day Ryan called back and told my husband it was determined that currently the car was miles over the car’s mile warranty and the repair would not be covered by the dealerThey also said that they would try help us to get it fixed somewhere for a discount at our own expenseMy husband then informed Ryan that the problem was experienced well within the car’s mile warranty expiration and we believe that Chevrolet of Milford Service should cover the repairs and honor their warranty stating that there was no doubt that we had had the problem prior to the miles ending To clarify an inaccuracy in the MESSAGE FROM BUSINESS response on 5/26/16, we presently have not yet had the repairs doneI received ballpark quotes from repair shops estimating the repairs cost at dollars This includes replacement of worn leaky air bags shocks and air pump for suspension ride system In summary, I believe that this car was sold with a known failed Air Suspension System and therefore I believe that Chevy of Milford should cover the cost of ALL repairs under warranty Thank you for your kind cooperation [redacted] Sincerely, Anne Tamiso
Customer concerns have been addressed with him, he is now satisfied with the out comeSpoke directly with [redacted] Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors Rep has agreed to pay for 75% of his total repair$2, is being given to customer in goodwill assistance.He only has to pay $988Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/at 2:pm
Responding to complaint # [redacted] from customer with [redacted] We have never seen this car before, and didn't charge customer for inspectionGM had special policy coverage that expired at 150,miles There car has 169,miles, out of WTY coverage Spoke to customer and offered them goodwill assistance of $towards repair of $761.94Customer is calling GM customer service to see if they can do any better
Responding to complaint # [redacted] from customer with [redacted] We have never seen this car before, and didn't charge customer for inspection.GM had special policy coverage that expired at 150,milesThere car has 169,miles, out of WTY coverageSpoke to customer and offered them goodwill assistance of $towards repair of $761.94Customer is calling GM customer service to see if they can do any better
We have called and left message for customer to come in and we can addresse any issues he has,all work is covered under wty for 12mths/12,milesCustomer did send in review stating he recieved excellent service from us, he did not call us to discuss any issuesWe would addresse any concerns that he is havingWaiting to hear back from customer at this time VSedan Google Chevrolet Of Milford /in the last week I brought my car in for an engine oil and filter change along with rotation of the tiresA transmission shifting problemA transmission fluid flush was suggested of which I approvedA shudder in the brakes when stoppingAnd, the brake fluid flushed from the complete systemThe engine oil and filter were changedEngine compartment was clean as was top of engineNo spilled engine oilThe tires were rotated correctlyMore on the tires laterThe transmission shifting was a problem with the shifting programIt needed to be reprogramedAfter reprogramming shifting points were almost undetectableVery smooth shiftingThis reprogramming would have been covered under warranty, but car was out of warrantyAlso, the transmission fluid was flushed completelyNot just emptied using a fluid vacuum and topped off with quarts of transmission fluid like other shopsIt was done using a machine that empty's all of the transmission fluid including the torque converter which holds quite a bit of fluidThere are no filters in the transmissions anymore as in the pastNow, it's just a screen that can be cleaned by back flushing the systemWhich is done by the machineDon't let other shops fool you by say this expensive procedure needs to be doneAs for the brakes I was told the brake pads were very worn and needed replacementAnd, the brake rotors need to be cut for a smooth surfaceAll stated work was performedAfter driving car for a few days a continuous grinding noise was heard from one of the rear brake discI brought car back to Milford ChevroletI went over my concern about the brakes with Robert Griffin (Service Manager) who re-inspected the carHe informed me some additional work was neededAnd, that the additional work would be covered under the original work receiptAs a mechanic with previous dealership background I can tell you that it's rare for a shop to cover additional work free of changeThis is something you will not experience at a local price cutting service only shopAs for the additional information on the tiresDuring my first ever visit to Milford Chevrolet I brought my car in for a vibration problem in the front endThey looked at the carAnd, told me nothing was wrongExcept that it needed a new set of tiresThis was in contradiction to the non-Chevrolet dealership that I bought car fromBut, Milford Chevrolet was correct in their diagnosisI had a set of new tires installed at a tire only shopProblem was solvedAs previously stated I did not buy tires at the dealershipI instead bought them at a tire only shopI found out during this visit that Milford Chevrolet would have done better on the price
We have called and left message for customer to come in and we can addresse any issues he has,all work is covered under wty for 12mths/12,miles.Customer did send in review stating he recieved excellent service from us, he did not call us to discuss any issues.We would addresse any concerns that he is havingWaiting to hear back from customer at this time VSedan Google Chevrolet Of Milford /in the last week I brought my car in for an engine oil and filter change along with rotation of the tiresA transmission shifting problemA transmission fluid flush was suggested of which I approvedA shudder in the brakes when stoppingAnd, the brake fluid flushed from the complete systemThe engine oil and filter were changedEngine compartment was clean as was top of engineNo spilled engine oilThe tires were rotated correctlyMore on the tires laterThe transmission shifting was a problem with the shifting programIt needed to be reprogramedAfter reprogramming shifting points were almost undetectableVery smooth shiftingThis reprogramming would have been covered under warranty, but car was out of warrantyAlso, the transmission fluid was flushed completelyNot just emptied using a fluid vacuum and topped off with quarts of transmission fluid like other shopsIt was done using a machine that empty's all of the transmission fluid including the torque converter which holds quite a bit of fluidThere are no filters in the transmissions anymore as in the pastNow, it's just a screen that can be cleaned by back flushing the systemWhich is done by the machineDon't let other shops fool you by say this expensive procedure needs to be doneAs for the brakes I was told the brake pads were very worn and needed replacementAnd, the brake rotors need to be cut for a smooth surfaceAll stated work was performedAfter driving car for a few days a continuous grinding noise was heard from one of the rear brake discI brought car back to Milford ChevroletI went over my concern about the brakes with Robert Griffin (Service Manager) who re-inspected the carHe informed me some additional work was neededAnd, that the additional work would be covered under the original work receiptAs a mechanic with previous dealership background I can tell you that it's rare for a shop to cover additional work free of changeThis is something you will not experience at a local price cutting service only shopAs for the additional information on the tiresDuring my first ever visit to Milford Chevrolet I brought my car in for a vibration problem in the front endThey looked at the carAnd, told me nothing was wrongExcept that it needed a new set of tiresThis was in contradiction to the non-Chevrolet dealership that I bought car fromBut, Milford Chevrolet was correct in their diagnosisI had a set of new tires installed at a tire only shopProblem was solvedAs previously stated I did not buy tires at the dealershipI instead bought them at a tire only shopI found out during this visit that Milford Chevrolet would have done better on the price
Complaint: [redacted] I am rejecting this response because: Thank you for your response, however there are a few inaccurate statements in itA timeline of events for my complaint happened as follows: I purchased the car on Feb 13, with 77,miles on it My husband contacted MrZ [redacted] on March and informed him that the Air Suspension Ride MALFUNCTION light displayhad been onIt is documented that my husband clearly stated in his contact with Mr Z [redacted] that the MALFUNCTION message had been happening for “a few weeks”The Malfunction light came on intermittently and then steadily got worseIt was also mentioned and clearly documented that we believed upon the initial test drive of the car, it had a very stiff and poor ride which we mentioned to Mr Z [redacted] while drivingAt that time we passed the bumpy ride off as stiff or cheaper brand road tires One day later my husband received a call from the Sales Manager named Ryan and was asked how many miles were currently on the carMy husband replied around 81,Later that day my husband received another call from the Service Manager asking some questions about the air suspension symptoms Later on that day Ryan called back and told my husband it was determined that currently the car was miles over the car’s mile warranty and the repair would not be covered by the dealerThey also said that they would try help us to get it fixed somewhere for a discount at our own expenseMy husband then informed Ryan that the problem was experienced well within the car’s mile warranty expiration and we believe that Chevrolet of Milford Service should cover the repairs and honor their warranty stating that there was no doubt that we had had the problem prior to the miles ending To clarify an inaccuracy in the MESSAGE FROM BUSINESS response on 5/26/16, we presently have not yet had the repairs doneI received ballpark quotes from repair shops estimating the repairs cost at dollars This includes replacement of worn leaky air bags shocks and air pump for suspension ride system In summary, I believe that this car was sold with a known failed Air Suspension System and therefore I believe that Chevy of Milford should cover the cost of ALL repairs under warranty Thank you for your kind cooperation [redacted] Sincerely, Anne Tamiso
MrTarasoff, unfortunatly we can't confirm or deny the claims you have made Our work is guaranteed for months or 12,If there is a problem we will correct it free of charge we will require to have the vehicle brought our shop in order to do soWe can arrange to have it brought by tow truck if you don't wish to drive it over.please let us know how you would like to proceed
Upon receipt of this complaint we have attempted several times to contact [redacted] who has written the complaint We have spoken to her mother [redacted] she informed us to contact her daughter The repairs took longer than expectedWe’ve given coupons for Free Oil changes in considerationWork performed has corrected the concerns Third Party warranty [redacted] *** made bad recommendation to repair concern which is why it needed to be redone We would like to speak to both mother and daughter to see if we can further assist with their reimbursement through [redacted] *** Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: some facts are wrong my car was previously looked at by [redacted] , my personal mechanic and a car locksmith not a gas station, my car is now being serviced by [redacted] dealer in [redacted] they fixed the shifter however key is still stuck they also said ignition cylinder needs to be fixed as wellI am appreciative of new battery given as a good will gestureI'moving past ityvcar is being taken car of now Sincerely, [redacted]
Complaint: [redacted] When given the opportunity to make good on the complaint from my mother, [redacted] offered free oil change, but only mailed one 10% off oil change coupon This oil change was not free, nor would it come close to making good on a $1,error Only after receiving a formal complaint, did [redacted] attempt to contact me At the time my complaint was submitted, I spoke with a Revdex.com representative on the phone who explained to me that I should be communicating through them at this point, as I had made the decision to bring in a 3rd party after not receiving resolution from [redacted] or Chevrolet of MilfordGiven the chain of events, I feel this is the only possible way that a resolution may be met It is my hope that they will look at the big picture, work this out with the warranty company themselves and amend this situation A complaint was also submitted against the warranty company with the CT State Department of Insurance as there was a lapse of service on their part as well Sincerely, [redacted]
Customer concerns have been addressed with him, he is now satisfied with the out comeSpoke directly with [redacted] Even though he has no Manufacture WTY or extended WTY coverage on his used car, General Motors Rep has agreed to pay for 75% of his total repair$2,is being given to customer in goodwill assistance.He only has to pay $Customer said he is pleased with out come, and gave ok to proceed with repairs, on 2/11/at 2:pm
MrTarasoff, unfortunatly we can't confirm or deny the claims you have made Our work is guaranteed for months or 12,If there is a problem we will correct it free of charge we will require to have the vehicle brought our shop in order to do soWe can arrange to have it brought by tow truck if you don't wish to drive it overplease let us know how you would like to proceed
Just to let you know I was ripped off buy this dealership you guys didn't warranty your work but you know what you guys can never get my money again
This is follow up for case # [redacted] and [redacted] Customer will be recieve requested disputed amount of $from us as customer goodwill gestureService Director [redacted] Called customer to go over there concerns with charges, waiting for return call to inform them will get refundWhen customer brought car in for there concerns, the assistant manager spoke with both husband and wife at seperate times He explained the issues they were having had to be diagnosed to determine how much the repairs would be for parts and laborCustomer also recieved 10% off parts and laborWe will send check requested amount of $ [redacted] Service Director ###-###-####
Complaint: [redacted] I am rejecting this response because: I brought car back a second time for already for correctionsNot only was the problem not solved, but it forced me to see what other problems were caused by your shop Like lug nuts not being properly torquedTransmission fluid not filled to proper level after paying for a full flush and refill serviceBrake fluid that was not flushedThat by the way the service manager himself stuck his finger in the brake fluid reservoir and said to me that it was doneSo, the mechanic did not do the jobWhich is confirmed by the front brake bleed valves being frozen in the brake calipersAnd, the service manager could not tell the job wasn't done I had to bleed part of the brake system myselfAnd, add a quart of transmission fluid that was supposed to be added during a $service How can you warranty work that was not doneAnd or, was not done properly by taking it back to the same shop that had two attempts at doing the job right? Only solution other that a refund for the transmission, both brakes front and rear services would be to take it to a different [redacted] dealershipI will not bring car back to a shop that clearly is more interested in doing work under flat rate time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Thank you for your response, however there are a few inaccurate statements in itA timeline of events for my complaint happened as follows: I purchased the car on Feb 13, with 77,miles on it My husband contacted MrZ [redacted] on March and informed him that the Air Suspension Ride MALFUNCTION light displayhad been onIt is documented that my husband clearly stated in his contact with Mr Z [redacted] that the MALFUNCTION message had been happening for “a few weeks”The Malfunction light came on intermittently and then steadily got worseIt was also mentioned and clearly documented that we believed upon the initial test drive of the car, it had a very stiff and poor ride which we mentioned to Mr Z [redacted] while drivingAt that time we passed the bumpy ride off as stiff or cheaper brand road tires One day later my husband received a call from the Sales Manager named Ryan and was asked how many miles were currently on the carMy husband replied around 81,Later that day my husband received another call from the Service Manager asking some questions about the air suspension symptoms Later on that day Ryan called back and told my husband it was determined that currently the car was miles over the car’s mile warranty and the repair would not be covered by the dealerThey also said that they would try help us to get it fixed somewhere for a discount at our own expenseMy husband then informed Ryan that the problem was experienced well within the car’s mile warranty expiration and we believe that Chevrolet of Milford Service should cover the repairs and honor their warranty stating that there was no doubt that we had had the problem prior to the miles ending To clarify an inaccuracy in the MESSAGE FROM BUSINESS response on 5/26/16, we presently have not yet had the repairs doneI received ballpark quotes from repair shops estimating the repairs cost at dollars This includes replacement of worn leaky air bags shocks and air pump for suspension ride system In summary, I believe that this car was sold with a known failed Air Suspension System and therefore I believe that Chevy of Milford should cover the cost of ALL repairs under warranty Thank you for your kind cooperation [redacted] Sincerely, Anne Tamiso