Chevrolet of Ottawa Reviews (13)
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Chevrolet of Ottawa Rating
Address: 1420 N Perry St, Ottawa, Ohio, United States, 45875-1125
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I purchased my used 2011 Yukon in February of this year. When I first went to look at it I was informed that the engine was making a funny noise and they wanted to look at it before they sold it. After waiting 3 weeks for them to fix it I received a call that it was ready, they had gone through and replaced the camshaft, all of the lifters and all associated seals and gaskets. Less than 24 hours after buying it the vehicle developed a very loud knocking noise, I called the dealership to let them know and they immediately sent a flatbed to come pick it up and provided me with a loaner vehicle while they fixed it. After several days they called to tell me that a lifter had collapsed and that there was a crack in the intake manifold, which they fixed free of charge. Less than 2 weeks after picking it up I noticed a puddle of oil in my garage, once again I brought the vehicle up to find out that the oil pan and crank seal were leaking and once again they provided me a loaner vehicle and brought it in for service. 3 days after picking it up I noticed that the engine was still leaking oil, so once again I called the dealership. This time when I brought it in , there was no loaner vehicle and I had to wait for them to look at it. After waiting nearly three hours they told me that they put dye in the crankcase and even though they knew there was a leak they couldn't find it. They advised me to drive it home and schedule an appointment in a week so the dye could work its way through and they could identify the leak. I called the extended warranty company to see if I could bring it somewhere else to have it fixed as I live 30 miles away and they told me that I have to have it serviced at the dealership where I purchased it. I called back and left a message to schedule the time to bring it in. Two days later they called and told me that she had arranged to release my warranty so I could take it to a local dealer but that the oil leak was now a "pre-existing condition" and most likely would not be covered.
Finish the job I want the vehicle fixed, as agreed, at no cost like all of the other repairs I've had to bring it in for. I would prefer not to deal with this business again but since they began the work I realize that I may have no choice.
For all intents and purposes the customer's noted accounts of the course of events regarding the 2011 Yukon repairs are mostly accurate. However, the written complaint submitted by the customer to the Revdex.com unfortunately is lacking the most crucial details concerning the customer's own pursuit to no longer service his vehicle at the dealership. He states, "I would prefer not to deal with this business again..." (Revdex.com complaint). To be clear, at no time, has any representative of the dealership refused to service the customer's vehicle or asked the customer not to return to the dealership. Upon his own volition, the customer set the current chain of events into motion and changed the courses of action that followed when he called the company that facilitates his vehicle's Warranty Forever policy. The vehicle had been repaired by the dealership, at no charge to the customer (repair orders numbered ***, ***, ***, ***, *** and ***). Repairs performed on these orders have either been paid for internally by the dealership, GM warranty or GM parts warranty. When a customer's vehicle comes in for service a loaner vehicle is offered if one is available. Unfortunately, at times all loaner vehicles are in use by other customers (unless previously reserved). When the customer arrived on 5/21/2018 (repair order ***) no vehicles were available. The customer elected to wait while the vehicle was diagnosed/inspected. Even after installing dye and letting the vehicle run for two hours, the vehicle's source of the oil leak was not able to be determined at the time of the visit that day. Generally, when the leak is minor the dye must circulate through the system to find the cause via additional mileage driven. The Service Director had a conversation with the customer explaining the diagnosis that had been performed and offered to set up an appointment (with a loaner vehicle) for the customer to return in approximately a week. At this point, the customer became boisterous using coarse and abusive language regarding how he planned to service his vehicle elsewhere and would not be returning to the dealership. On the same date (5/21/2018) the customer called National Automotive Experts (NAE) (facilitator for Warranty Forever-see attached document). During the call it is noted, "Customer is calling because he has an oil leak...He wants to know if he can have the vehicle released." One of the provisions of the warranty policy is to "take the vehicle to the selling dealer" and it must be maintained/repaired by the selling dealer. On 5/31/2018 NAE contacted the dealership , due to the customer's request, authorizing the release of his policy stating "they will allow him to have work performed for Warranty Forever approved claims outside your facility." On 06/01/2018, the dealership's Service Director and General Sales Manager (as a witness) called the customer to explain that his request of release had been granted by NAE and he was free to maintain/repair his vehicle at the servicing facility of his choice. She also informed him that because he had made Warranty Forever aware that the vehicle was leaking oil prior to his policy being effective (4 month and 4,000 mile waiting period) the condition could be considered preexisting. The dealership did not want the customer to encounter any surprises of lack of coverage elsewhere when repairing the vehicle. The customer then used coarse and abusive language and hung up the phone. Also, on that day 06/21/2018 the customer contacted NAE for clarification. NAE noted "The customer is upset wanting to know how they can transfer his agreement. I explained that the agreement was not transferred but they have released the vehicle so that repairs can go to any professional repair facility. I explained that with this agreement there is a 4 month and 4,000 mile waiting period before this agreement is effective. I explained that any failure during this period is not eligible for coverage." The customer has not had contact directly with the dealership thereafter, nor has the dealership had contact with the customer. At this point, the dealership was under impression that the customer would be servicing his vehicle elsewhere, as he had requested, and he would not need to or be required to return to the dealership. In the following days, the customer did contact General Motors twice, who informed him that he does not have any active Manufacturer's Warranties or Special Coverages. The dealership has in good faith covered repairs of $7,625.86 internally, at no charge to the client. GM parts warranty has covered $963.41, at no charge to the client. Also, the dealership granted the customer's request to have his warranty policy released to service at the repair facility of his choosing. The dealership has been accommodating and strived to satisfy and resolve all of the customer's concerns and yet he continues to file complaint multiple complains with General Motors, Google, Facebook and the Revdex.com (see attached files). In closing, the customer states "Finish the job, I want the vehicle fixed (see Revdex.com complaint). At his time, the customer is free to seek any avenues of repair he sees fit for his vehicle without any requirements from the dealership. Hopefully, this will allow the customer to locate a facility that can service his vehicle's needs to his desired degree of resolution and satisfaction, as he would "prefer not to deal with this business again..." (see Revdex.com complaint).
(The consumer indicated he/she DID NOT accept the response from the business.)I am going to try to answer the dealership's response in the order in which they presented it to be sure that I don't miss anything because some of the information and the circumstances of this situation have either been omitted or have been largely misrepresented.It is true, as written in my initial complaint to the Revdex.com that I would prefer not to deal with this business again. The main reason for my desire to not deal with them is because I have lost almost all faith in their service department's ability to diagnose and correct the recurring issues that I have had with my vehicle. However, the fact still remains that the oil leak that I brought my vehicle in for on or around 5/7/18 still has not been corrected, my vehicle is still leaking oil and I believe that it is their responsibility to finish the repair that they started. It is also true that the dealership did not explicitly refuse to service my vehicle, but given the attitude and general tone of the service director during the conversation on 6/1/18, the dealership made it clear that they did not want me to return.I called the warranty company after leaving the dealership on 5/21 to inquire about taking my vehicle somewhere else because after several trips there for related issues, they had not been able to diagnose or correct the issues. More importantly, though, in the negotiations prior to my purchasing the vehicle, I was specifically told by the salesman on more than one occasion and that I could take my vehicle to any ASE certified mechanic for warranty work, a stipulation that I found out only during this ordeal had been completely misrepresented by the dealership (the stipulation actually states that I can take it anywhere as long as I am further than 150 miles away from the dealership where I purchased it). I accepted this answer from the warranty company and once again pursued a remedy with Chevrolet of Ottawa. I called the dealership on 5/28, as they requested, to schedule a follow up appointment for them to fix the leak and left a message with the service department. I didn't hear from them until 6/1 when the service director called to inform me that they had released the warranty so I could go to a dealership of my choice, but that the oil leak that they had already attempted to fix would be considered a pre-existing condition and that I would be responsible for the cost to fix it. Going back to the conversation that I had with the warranty company on 5/21, it is important to note that I no time did I request my warranty to be released, either expressed or implied. The decision to pursue and the subsequent release of the warranty was made solely by Chevrolet of Ottawa without my knowledge or consent.Regarding the repairs that the dealership has performed at no cost to me, I believe it is of the utmost importance to establish that the first repair performed on the vehicle (repair order ***), which also constituted the majority of the cost that the dealership claims to have incurred, were performed before I purchased the vehicle (the order was opened 12/26/17, I purchased the vehicle 2/27/18). Furthermore, the recurring mechanical failures and subsequent repairs performed on my vehicle, with the exception of one, are a direct result of the initial repairs not being done properly. The only repair not related to the initial one are on repair order ***, in which the dealership replaced certain safety and cosmetic items as agreed upon in the purchase agreement. On 4/23/18, I had my vehicle in to have the safety and cosmetic items replaced as part of the purchase agreement. At that time I asked them to investigate the oil leak and it was then that they informed me about the oil pan gasket and crank seal leaks. They told me that they would order the parts and contact me when they were in so I could have them replaced. They called me approximately a week later to schedule the appointment. On 5/7, I brought my vehicle in to have the oil pan gasket and crank seal replaced and at that time I thought this would take care of the oil leak. Three days after picking it up, around May 10th, I noticed a puddle of oil under my vehicle. I once again contacted the dealer to inform them that the leak was not fixed and they scheduled yet another appointment for service. This will now make at least the seventh time I have been to the dealership for service in just over two months since I have owned the vehicle. As stated in my original complaint, I live and work 30 miles from the dealership and every time I have to go up there I have to take time off of work and at this point I had already taken dozens of hours off to deal with these issues. When I got to the dealership on 5/21, I under the impression that they had reserved a loaner car as they had done every other time in the past, especially since the appointment had been scheduled over a week prior to my arrival. The dealership claims in their response that I elected to wait while they performed the repairs, this is simply not true. When I arrived at the dealer, I pulled into the reception area and they promptly pulled it back to the service area. I waited at the service desk while I thought that they were pulling a vehicle around for me. After waiting for 15-20 minutes I asked where my loaner was and it was only then that they informed me that they didn't have one; this only added to my aggravation. After a couple of hours had passed, the service director came out to the waiting area to inform me that they put dye in the crankcase but were unable to locate the source of the leak and asked me to come back in a week; at that point my patience had reached its limit. After spending all the time that I had already spent driving back and forth trying to have these recurring problems with the vehicle corrected I suppose I was a little bit "boisterous" as the dealership put it. I may have used some coarse language but I would stop well short of that language being abusive as the language was descriptive of my dissatisfaction with the dealership and the whole situation; not once was it directed at any person or persons in the brief encounter I had with the service director. Furthermore, I reject the dealership's claim that this is a minor oil leak. Since the onset of the leak I have been replacing oil at a rate of approximately one quart every two weeks. Not only do I have to continually replace oil, but the damage done to my garage floor because of this leak will cost me hundreds of dollars to clean up.As I explained above, I called the warranty company after leaving the dealership on 5/21 to inquire about taking my vehicle somewhere else to be serviced but I must stress again, at no time did I make a request to release the warranty, that action was taken by Chevrolet of Ottawa. In this same time frame I posted a review on Google in response to a satisfaction survey emailed to me by Chevrolet of Ottawa, posted a review of my experience on their Facebook page, and contacted General Motors. I believe it is my responsibility as a consumer to report on extraordinary business practices, both good and bad. When the dealership failed to respond to me in a satisfactory manner and address the issues at hand, I filed the complaint with the Revdex.com, which leads us to now.I am appreciative of the efforts that the dealership made early on to correct these issues and I made note of that in all of my reviews, but their actions of late do not demonstrate to me that they are acting in good faith to resolve the issues with my vehicle that have been present since long before I purchased it. It is my sincere hope that they do the right thing and finish the job that they started, either by doing it themselves or by agreeing to pay another dealership to do it.
8-4-16 Revdex.com RE: ID#[redacted] Good afternoon, I wanted to take the opportunity to explain why I am not accepting the response submitted by Quaker State Construction co. I feel that the letter Mr. D[redacted] submitted does not contain the true facts and I would like to clarify. The facts are that I had substandard home improvements to my home that are now failing. I had contracted Quaker State to complete a home addition as well as an exterior deck which is now rotting. After my first phone conversation, I received a letter requesting my signature so that they could come on to my property and I was to return it. I did not return this letter because I was waiting for a return phone call to discuss the problems that needed addressed. In the meantime, a representative from Quaker State came to my property unannounced while I was at work. When I phoned Quaker State to report that I had not authorized this, I received harassment and verbal abuse from the installation manager, Kenny. ( I had multiple conversations with the female office manager and there was absolutely no confrontation with her!) It was when the installation manager, Kenny, phoned me he began threatening me immediately. Some of the statements he made were “Who do you think you are threatening me?”, “[redacted]?” and the last statement was horrific – he said “[redacted]” I don’t think there are words to explain how UNACCEPTABLE this type of abuse and bullying are!!!! It is actually shocking that the owner of the company actually supported and justified the behavior of Kenny by saying in a letter “unfortunately this man’s temperament is not mild”. After this interaction, I do not wish to have any further communication with this company or their representatives. I do however; want to have the necessary repairs completed on my home from another competent contractor. I have already reached out to a reputable company and have them coming to my home to offer their recommendations. Please feel free to call me for any further details. Thank you for your time and attention, [redacted]
This is in response to the complaint registered by [redacted] on 7/25/17 regarding collection efforts made by our representative [redacted]Our agency sent three notifications to [redacted] to his address which he provided to you, There has been no response. Our client, sent 12 billing statements to him...
before placing him with this agency for collection. They also attempted to call him to discuss his account with no response.[redacted] contacted [redacted] by phone at 12:52 PM on 7/25/17 and spoke to him personally, [redacted] stated he has never received any notifications from our office nor the office of our client. It was explained to him that we document all return mail and there is no mail returned from his address. Our client has also stated that they have never received any return mail from his address, When this was brought to his attention he became very rude with our representative. He was told we would send him a copy of our documentation of the account. He was also told if this could not be resolve with a payment plan it would be the option of our client to take this to small claims court. By this time he became so nasty with [redacted] that he disconnected the call. Our representatives will not and do not have to allow abusive behavior by the individuals we are attempting to collect from. [redacted] called back and was told by [redacted] that the discussion was over. He called back again and spoke to another representative in this office and said he would call us today, 726/17, to set up a payment plan which has not taken place as of yet.Should [redacted] choose to contact our office we will attempt to work out a payment plan with him. However, we will also not accept abusive behavior from this individual.He may contact our office at [redacted] to speak to a representative.
This is in response to the complaint issued by [redacted]. The claim of Ms. [redacted] is completely erroneous. She harassed our representative by numerous calls she made to our office. We document all calls made to and from this office. Mr. [redacted] did contact and asked for her by name, the person who...
answered the phone would not identify themselves, asking Mr. [redacted] numerous questions. Due to privacy concerns we are not allowed to disclose to any third party the reason for the call. He assumed it was Ms. [redacted] who answered the phone but since she would not say her name he disconnected. After he hung up she immediately called back wanting to know what we were calling about, and again would not disclose who was calling. She then had another individual call in with a voice of a woman saying it was her spouse and wanted to know why we were contacting her. It was explained that this was a private matter for Ms. [redacted] and if this is not Ms. [redacted] calling there is nothing to discuss. There were four more calls made to our office until finally she identified herself as Ms. [redacted]. We have caller ID and could see what number she was calling from on each call. Ms. [redacted] was attempting to avoid the situation but remained inquisitive enough to continue to call our office and have others call the office to inquire. When she finally identified herself, it was explained to her the purpose of the call. All of this could have been avoided if Ms. [redacted] would have simply identified herself during the initial phone call. -Our office does not have the time to take constant calls from individuals that will not disclose who they are and are not interested in resolving the issue.We will assist Ms. [redacted] in resolving this debt when she is ready to discuss the matter. She may contact our office at the above numbers.[redacted] Dispute Dept.
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I
appreciate you taking the time to respond, this is completely an inaccurate
description of what transpired when speaking to [redacted]. I received the call
at 12:34 (not 12:52). He was asked a question about the dates the notices were
sent. At that point when he went to look into the file, HE became very short
and was not willing to allow me to speak. It appears you have gotten myself and
[redacted] confused. Abusive would indicate that I was “extremely offensive and insulting” and in that
conversation I was neither and do not appreciate your attempt to assassinate my
character. Also, I find it interesting that you attempt to elaborate on the
conversation with [redacted] but not on the one with [redacted] was told that I
would contact her Friday to set up arrangements, yet you don’t state that. Instead
you make an attempt to put it back on me by stating “…said he would call us
today, 726/17, to set up a payment plan which has not taken place as of yet.”I do not wish to argue back and forth
about this on the Revdex.com site, and will not respond after this without accuracy and
truth on your company’s behalf. [redacted]
was extremely rude and unprofessional, simply put. If you cared, I would have received
a followed up by your company directly. However, this is a poor attempt to publicly save face for this company, and by this response appears to be a
part of the problem. I have reviewed several complaints that were filed on this
company and they are all very similar in regards to the reps, everyone can’t be
crazy right? I’ll close this response with a couple simple questions. If I didn’t
want to try and resolve the debt, why would I have answered the phone? Why would
I have spent 4 minutes on the line speaking to [redacted]? Why would I call back
and speak to [redacted] about setting up arrangements for another 9 minutes? Again, I
appreciate your time.
Regards,
[redacted]
This issue has been resolved. We fixed it even, though it was not a warranted issue.
This is in response to your correspondence regarding a complaint rendered to your office on June 26th, 2017 by the above individual,Per our documentation on June 26, 2017 at 9:08 AM, Ms. [redacted] called our office regarding her debt that has been delinquent since October 2013. She wanted to discuss...
a settlement offer to pay less than the full balance due. It was explained to Ms. [redacted] that the settlement offer would be taken to our client but it would be no less than 75% and no more than 85%. Our representative contacted our client at 10:00 AM on June 26, 2017 and they agreed to accept 85% of the balance in one lump sum payment. Our representative called her back on June 26, 2017 at 10:07 AM to inform her that our client would accept 85% if it was paid in one lump sum. She wanted to know what the charges were for. Our representative went over the charges with her during their telephone communications. At no time did she ask for written documentation. There were damages done to the unit from a pet. She denied that she had a pet, She was told that had she done a move out inspection with our client there would not be a question regarding the pet damage. She said she had to move out in the middle of the night due to a domestic problem, She was told that regardless of what her personal problems were, she teft our client owing money and did not leave a forwarding address. She did not attempt to communicate with our client to resolve this debt prior to it being placed with this agency for collection. At this point she became upset with our representative and hung up on him, There was absolutely no cursing that took place during this conversation,We will be more than willing to send her a validation of the debt. However, due to the abrupt end to the previous conversation we were notable to obtain a current address in which to send her the information. If she would like to resolve this matter she may contact our office again to discuss a payment option on the full balance or the settlement that was previously discussed. We do not do a payment plan on settlement which must be paid in a form of certified funds. We will give her a letter of confirmation of payment in full when the account is paid to a zero balance,This is an attempt to collect a debt and any information obtained has been used for that purpose. We area debt collection agency,[redacted] Dispute Dept.See attachment.
Tuesday, July 26,2016 Revdex.com BE: ID # [redacted] On 6/30/16 we received a call from the homeowner concerning her project (however it was brought to our attention that her boyfriend was on social media prior to her call complaining about our company). As always we send a service form to the home owner to...
fill out so we can schedule a service. We also explain that if we are in the area before we get the form back we wall stop and handle the issues. By attempting to expedite the service call we did not wait for the service form and dispatched a man to her home before receiving her comments. Our fault was not calling to let her know we would be there. However this is not a reason to call our office and verbally abuse our office manager by cussing and degrading her that day, additionally our installation manager called and was trying to be helpful for the first 10 (ten) minutes of the conversation and then she once again reverted to the cussing. Unfortunately this man's temperament is not as mild as the office manger and he bit back. Shortly after that our service manager arrived in the office and called her and at that time were were told not to return. I then sent a letter to the homeowner to explain our situation and offered to return to remedy the issues. In regards to the issues we did use treated lumber and it was installed properly. This project was/is under warranty and we are trying to service.Thank you,David A. [redacted]President P.S. Again we are waiting to hear from the homeowner so we may return to take care of her concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to this message that was written to me by CAN INC, I identified myself plenty of times. If I didn't then why would I keep calling back. I got hung up on multiple of times. So if you record all your phone calls, you all should know how many times you all hung the phone. I asked all the questions anyone would regarding a certain amount of money being owed. If you all would conduct yourselves in a professional manner including your representatives, all of this would be handled appropriately. I also stressed to a woman that a representative by the name of [redacted] was very rude. Im not going tolerate disrespect and unproffesionalism from someone I do not know and wants money from me. Until they address his way of dealing with cus[redacted]ers then there will always be problems with future cus[redacted]ers.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Quaker State made repairs to the ceiling but there is no way to know if they were successful until after the next heavy rain.I'm hoping that the problem is solved. It took quite a while but Quake State finally made a definite effort to correct the problem.
Regards,
[redacted]
Since Mr. [redacted]'s original report was issued, we have not had a response from the Manufacturer. Therefore, we decided to change out the ceiling with a new brand at our cost of course. We will update you when the problem is taken care of. We are giving this issue top priority and will accomplish this ASAP.Thank You,Quaker State Construction
As of 11/9/2017 we believe that we have taken care of this issue. This had been an on going problem that we have worked on with Mr. [redacted] to the point of changing out the entire system at no additional cost. We stand ready to service this project if needed.
I was charged for a replacement bulb that the technician broke.
2/26/18 Initially I needed an oil change and a right front headlight. I was presented with the cost of the headlight, as it was very expensive, $292. I was told that this is the part I needed to have a new headlight. I agreed. Then, I was told that the headlight blew/popped when they changed it, according to the dealership the problem was not the headlight but a ballast (3/5/18). I was then charged for the oil change and the headlight that they broke, totaling 391.00$. And I still have a bad bulb in the headlight.
It is not my fault that they did not know the ballast was bad (if that is the case). if not, my fault the mechanic did not know to check the ballast before changing the bulb. It is not my fault if the mechanic touched the bulb with his bare hands causing it to pop. I am not a mechanic. I brought my vehicle to a professional to be worked on. It should not be my responsibility to pay the $292 for the headlight that they broke. I did not receive a working headlight. It is their responsibility to do the diagnostics before replacing an expensive part.
Furthermore, I wasted 2 afternoons of my time waiting for a car part to be fixed that is still broken. This is been incredibly inconvenient and stressful situation.
I did discuss this with the manager. She stated there was nothing she could do. She offered to reduce the cost on the next bulb.
I have places to go and things to do. They were holding my keys for ransom. I had no other choice but to pay the bill that day.
I will be taking my vehicle to another mechanic. I will have the ballast checked. If the ballast is not bad I will be pursuing small claims court.
The cost of the broken bulb is not my responsibility. It is not my fault that the mechanic did not know to check the ballast first. Furthermore, it is not my fault if the mechanic touch the bulb with his bare hands. I am asking for for refund of $292.26.
The customer stated that she "was charged for a replacement bulb that the technician broke." Unfortunately, the customer did not mention that she returned one week later (3/5/18-added line #4 on repair order ***) from her original date of bulb replacement on 2/26/18. The new right front low beam bulb was in the vehicle for a approximately a week before it failed. If the bulb had in fact "blew/popped" as the technician was installing it, the customer would have been quoted a ballast and another bulb at that time (on 2/26/18 not during her visit on 3/5/18). The technician did not "touch the bulb with his bare hands causing it to pop" (all the technicians in the shop wear gloves). As touching a bulb will only lessen the intensity and extended life of the bulb, not cause it to pop or blow out. Furthermore, only power to a ballast can be tested, not a ballast itself (no diagnostics are possible), as it is a sealed electrical component. After it was known that the ballast had failed, the customer requested that the parts department order the ballast for replacement and a second bulb to be replaced. I spoke to the customer on March 5th before she paid her bill. I did explain to her that she was responsible to pay the oil change charges and for one bulb (as she would have paid for one bulb and a ballast if the ballast was found to be faulty initially). Out of fairness to the customer regarding the situation, I did not charge her any labor that day for replacement of the bulb. I also told her that I would reduce the cost of the next bulb or possibly be able to parts warranty it for her at no charge. She decided to have the order for the ballast and the second bulb cancelled. At this point, due to her choosing not to complete the repairs, I do not have a part (the replacement bulb) to return for warranty purposes. I was trying to ultimately make the end cost for the customer the same as if she had replaced the bulb and ballast in the beginning, So that she did not "lose" in any aspect of the repair to the vehicle. Lastly, the dealership would never hold a customer's keys for ransom. However, we do require that a repair is paid in full before a vehicle is released from our facility.
Document Attached***For whatever reason Chevrolet of Ottawa was unable to change my light bulb, I guess will remain unknown. I brought my vehicle to another dealership on March 19. I informed them that Chevrolet of Ottawa told me I had a bad ballast. They changed the bulb. I now have a working headlight. They did not change or charge me for any other parts, just a headlight! Interestingly, there was no headlight in my car on the passenger side. Again, what did I pay for at Chevrolet of Ottawa? Not a headlight, the socket was empty.