Chevrolet of Smithtown

Review: THE MECHANIC DROPPED ATOOL ON MY CAR WHEN IT WAS IN FOR A OIL CHANGE BUT THE DEALERSHIP WILL NOT WATCH THE VIDEO OR ADMITT TO IT. THE REPAIR COST ME $175.00 MY CAR IS GARAGED SO I KNOW NOTHING FELL ON IT FROM THE TREES AS THEY CLAIMDesired Settlement: I WOULD LIKE THEM TO PAY FOR IT BUT JUST WANT TO HAVE IT REPORTED ALSO

Business

Response:

Dear [redacted], I have just spoken to my service manager regarding your complaint. When the gentleman called to make your appointment he was EXTREMELY specific that this was a show car and he wanted every care and consideration taken with your vehicle. We used mats, covers and the utmost care preforming the work on your Camaro. When the gentleman came to pick up your car he walked around it twice to ensure that there was no damage. He left satisfied. If we had dented your Camaro I am positive he would have seen it and made mention of it at that time. Thank you, [redacted]Chevrolet of Smithtown###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SMITHTOWN CHEVROLET MADE A DENT IN MY CAR WHEN I BROUGHT IT IN FOR AN OIL CHANGE IN NOVEMBER 2015 ON A SATURDAY MORNING . I WAITED FOR THE CAR. THEY DENY THAT THEY DENETED THE CAR AND WILL NOT EVEN LOOK AT THE VIDEO. I HAD THE DENT FIXED IT DID COST ME $175.00. THEY SAID THERE IS NO CAMERA IN THE SHOP BUT THEN THEY GO ON TO SAY I DID NOT WAIT FOR THE CAR AND MY SON PICKED THE CAR UP. I HAVE NO CHILDREN !!!!!!!!!! AND THEN THEY SAID IT WAS AN OLD MAN WHO DROPPED THE CAR OFF. I AM 48 YEARS OLD! SO AS YOU CAN SEE THEY DO NOT HAVE THEIR STORY STRAIGHT AT ALL. IF YOU HAVE ANY QUESTIONS YOU CAN CONTACT ME AT ###-###-#### THANK YOU

Business

Response:

[redacted], I have been the one that you and your wife have been speaking with and I would like to clarify a few things. I did not say an old man brought your car in, nor did I tell you that it was dropped off (it was marked 'wait' on the repair order, that means the customer stayed and waited for the work to be completed). I did say that the service writer said a 'younger gentleman, maybe his son' brought the vehicle in. I informed you that we only have cameras on the exterior of the building, not inside of the shop itself so there is no video. I have spoken to all 3 service writers, the mechanic, the dispatcher and the service manager and they are all telling me the same thing:When your car was brought in that morning it was told to our service department, very emphatically and loudly, that this was a show car and we were to take every care with your Camaro. They all stated what a gorgeous car yours is. I have the RO from service and written all over it is how to use the utmost care with the car. That being said, when changing oil in your car everything is done from BENEATH the car. There is no reason to open the hood. In addition every employee has said that the gentleman that brought the car in, walked around it TWICE before leaving. If there was damage, I am sure it would have been addressed at that time and if we had been responsible, we would have repaired it. It was not till at a later date that you called stating that we damaged your vehicle. I do wish you the best of luck and Happy Holidays. Sincerely, Tammy G[redacted] ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Review: THE SALESMAN ASKED US FOR A DEPOSIT, WHICH HE SAID WAS REFUNDABLE.THE FOLLOWING DAY, THE CREDIT MANAGER ADVISED THAT OUR CREDIT WAS NOT SUFFICIENT. ADDITIONALLY, SHE STATED THAT THE INCENTIVE PROGRAM FOR THE 2013 CAR THAT THEY WERE HOLDING FOR ME, HAD ENDED.I REQUESTED A REFUND SEVERAL TIMES, BUT, IT HAS NOT BEEN RETURNED.Desired Settlement: $ 300.00 REFUND

Business

Response:

[redacted],

Review: On July [redacted], I purchased a 2005 Chevy Corvette from Smithtown Chevrolet. It was a long day at the dealership as I came from CT and there was a ton of paperwork to be done. The final part of the day was with the financing person [redacted]. She presented me with an extended warranty package and I refused it as the payment would be more than I wanted it to be. She continued to pressure me saying that they wouldn't want me to have that car without a warranty. I asked if they were selling me junk as the car only had 6800 miles on it. She continued to pressure me and said she would check with ** but didnt think I would be able to get coverage through them because of the age of the car. She happily told me that they did accept my car and the coverage was cheaper than the first plan they offered me. I still refused. I continued to be pressured until I finally said I would take it because I just wanted to get out of there and make the next ferry back to CT. On Aug **, I received a letter from [redacted] saying that I didn't have warranty coverage because they were missing info from the dealership. I sent that letter over to my salesman on 9/* and he informed me that he forwarded the info to [redacted] and she would be contacting me about it. A couple weeks went by, no call back. I then emailed the salesman 3 times and never got a response. Finally in Oct, my boyfriend contacted them for me...speaking to [redacted] and then the [redacted]. He then contacted [redacted] himself and was told there was no way they would ever cover my car because it was too old for their plan. [redacted] finally called back and said that they could offer me another plan. Again, NO I didn't want it to begin with!! My only other option is for them to refund my $2800+ directly to my loan. So now not only do I not have coverage, I'm paying a higher monthly payment for years + interest on something I don't even have!! I was told this was my only option, the loan could not be redrawn, it had to be refunded. On Oct [redacted], I was told that they would be issuing a check directly to my loan holder and it should be credited to my loan account within 2 weeks. I checked online last night and there has been no refund to my account. I need help with this as I don't know what else to do. This has been a nightmare for something I didn't want from the start!!!Desired Settlement: I want this resolved. I think it is horrible that a dealership would pressure someone into something that they couldn't even produce. And when we talked to the ** of the dealership, he wasn't even aware of the issue. They made me feel like I was the one bugging them when all I wanted was my money back. I don't feel it's fair that I'm stuck paying a higher payment that includes interest. I requested that the loan be redone but I was told that wasn't an option.

Consumer

Response:

At this time, I have NOT been contacted directly by Chevrolet of Smithtown regarding complaint ID [redacted], however my complaint has been resolved because:

I just checked my loan account and I was refunded the $2800.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased a pre-ownd 2007 Lincoln Navigator with approx. 21,000 miles for nearly $30,000. Purchased over the internet, dealer submit photos and in their online advertisment posted on their own web page of this vehicle it stated the vehicle had "NO ACCIDENTS". Further the salesman [redacted] assured me the vehicle was in immaculate condition. Upon the arrival of the towing company we hired to pick the vehicle up its was noted during their loading and taking pictures of it that it had been in an accident with damage to both the front and rear passenger doors with the chrome cladding being broken and chipped Somebody had made an obvious but poor recent effort to putty in these dents and repaint with doing the repairs properly. Further the paint had been removed down to the primer in several areas from the dealerships efforts to buff the car during their detailing process. I immediately took the vehicle to my local auto body shop and was issued an estimate to repair the existing damages to the car in excess of $3,000. I contacted the dealership and spoke dirctly with the salesman [redacted] and was assured he woudl return my call after he spoke to the [redacted]. After repeated calls and text message throught the day I have not received any communication from this dealership. Advertsisment posted on the dealer web page also indicated I would receive two fobs for the navigator which only one was sent with it. Currently the ad for my Navigator is still posted on their web page.Desired Settlement: I feel the dealership has commited fraud in both their advertisment and sales representation of this automobile when stating it has NO ACCIDENTS, as its condition clearly proves otherwise. Further they caused additional damage from their poor workmanship during the detailing process. These defects were not disclosed during the sales process and are not visable in their photos but would have been easily seen by the salesman. I am looking for reimbursement of the expense I am occurring to repair the undisclosed damages to the Navigator so it will be in the condition as represented that compelled me to spend nearly $30,000 for this suv.

Consumer

Response:

Please find attached a copy of Chevrolet of Smithtown's web page detailing the 2007 Lincoln Navigator from their web site. You will note it claims "NO ACCIDENTS".

I have also atatched a copy of the BILL OF SALE.

Lastly VIN #[redacted]

Consumer

Response:

At this time, I have been contacted directly by Chevrolet of Smithtown regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[redacted], called me and represented himself as [redacted]. Indicated he had been on vacation and had just returned. He asked what my concerns were and when I told him it was clear the car had been involved in an accident and there was severe damage to the passenger side which had been poorly touched up, he indicated the car had a clean Car fax report and therefore under New York law he was legally able to advertise and sell the car as having not been in an accident. In my opinion this indicated to me he knew exactly what I was calling about and the damage I was referring to.

I explained to him that I had spent over $3,000 having tha car repainted and the body damaged repaired and he said he did not make that much money on the car and that if I was looking to him to reimburse me for my loss I should sue him. He then went on to advise me how expensive the car is new and that in effect I should expect these results by buying a vehicle over the internet!!

I am now in the process of contacting the State Of New York Attorney general.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I don't think I have to respond to this customer nor should it be a Revdex.com complaint. This Vehicle was sold to another Automobile Dealer under the name Boardwalk Realty Investment Group. Am I correct in assuming this?

Review: I purchased a pre-owned ford f150 pick up for $35,000+on 7/*/20013, shortly after I drove off the lot I came experienced a myriad of mechanical and electrical problems. I promptly returned to the dealer with in the first 30 days tobe sure they would fix the issues at no cost to me. They called me back a week later to pick up the vehicle at that time no repairs were made. I was told the truck passed the techs investigation.a month goes by and I bring the vehicle back long story short the truck was at chevy a total of 10-12 time I lost count. all with no repair no resolve. the tranny has been rebuilt twice at this point and the rear end is about to fall out of the truck. this last stint at the dealer was from feb** - april* a total of 8 weeks. I was asked to pick up the vehicle that it was ready but when I arrived the vehicle was infact not fixed. it was all a ploy to get the loaner car back in their possession. once in the building and after explaining that I went over the truck with the repair tech that the truck was not infact complete.I asked to speak to a manager! AT THIS POINT I WAS TOLD THEY WOULD CALL THE POLICE AND REPORT THE LOANER STOLEN IF I DIDNT RETURN THE CAR THEY LENT ME AND DRIVE MY unsafe TRUCK OUT OF THERE. I was threatened cursed at and forced to drive my unsafe vehicle home I asked if this is how they normally conducted business and said theyshould be ashamed of themselves. I was aggressively approached by one of the sales managers.and called [redacted] by another. once in my personal space I asked what he was gonna attack me I felt outnumbered and threatened at this point I thought I would be forced to defend myself, he said get the blank out of his show room. and told he was reporting the loaner car stolen. I in return returned the loaner in perfect condition with a fuel tank of gas as required and was forced to drive my unsafe vehicle home. I can not believe the manor in which I have been treated the last 2 years that I have been dealing with the "truck" they sold meDesired Settlement: I think a fair settlement would be to get what I paid for a $35,000 dollar truck. and to be treated with respect and issued a public apology. this whole experience has been a nightmare who would have thought the act of buying myself the truck of my dreams has turned into my worst nightmare. worst mistake of my life was walking into that dealership

Business

Response:

[redacted], I was also in the showroom yesterday when you were here and I am going to list the actual events since you purchased your Ford F150 from us in July of 2013: 7/*/2013 - Purchase date of a 2010 Ford F150 4WD SuperCrew 145" XL with 63,654 miles9/**/2013 - first service date where we had your transmission rebuilt by a transmission shop and replaced 2 of your tires replaced under your tire protection warranty (the complaints stated on repair order were tied to the transmission issue) You picked up your truck on 10/*/2013 and we provided a rental the entire time you were without your truck even though your extended warranty only covers 5 days. [redacted]AT THIS TIME WE OFFERED BOTH A TRADE IN OR A PURCHASE OPTION AND YOU DECLINED[redacted]10/**/2013 - Repairs were made including a heater core and alternator covered under your extended warranty. You picked up the vehicle 11/**/2013. Again we provided a rental for you the entire time at our cost6/**/2014 - The vehicle was serviced for the catalyst converters and the R&R transmission crossmember. Both these were replaced under your extended warranty and AGAIN we provided a rental for you the entire time at our cost.2/**/2015 - The vehicle was brought back in because you stated transmission and rear end were having issues. At this time we rebuilt your transmission again (and your deductible was waived) and we sent your truck to Ford to have the rear end checked. Ford stated there was nothing wrong. AGAIN, we provided a rental for you the entire time at our cost. At the time of the most recent completed repair the mileage on your truck was 83,256.4/*/2015 - Your vehicle was completed and you came to pick it up. Here are the events as they actually happened:You came into service and the service adviser [redacted], that has been your adviser since July 2013, asked for your rental car back and you informed her that you left it home, that you were not giving it back unless the truck was to your liking. [redacted] explained that your repair was complete and therefore the loaner must be returned. You were extremely rude to both women in the service area stating that you were not giving the loaner back and you were told we would have to report it stolen. You then went across the street to test drive your truck at the facility where your transmission was rebuilt. My service adviser saw our loaner car in the parking lot over there (it was not at your house)and went over and got it. When you returned to our service area you came in yelling and cursing that the truck was not how you wanted it. You were asked to stop yelling and cursing as it was before lunch and our service area was full of customers including women and young children. Your response was not in a lower decibel and still contained foul language including the '*' word. It was at this point that you were asked to leave. You proceeded to go to the sales showroom floor (where I was and from here on I was a witness) yelling, cursing and threatening the sales manager. The sales manager said "Sir please stop yelling and tell me what the problem is so I can try to help you". You did not stop and that's when you were told to leave or we would have to contact the police. Not once did we curse at you nor did we EVER invade your personal space. This all happened on the showroom floor with 4 customers present. The only time my sales manager raised his voice was when you persisted in cursing, yelling and not leaving. You left, yelling all the way out the door and when you went to get your loaner and discovered that it was brought back here you came back to the showroom and told us you gave the loaner keys to one of our employees. So, your truck was not here 10-12 times, it was here 4 times. Each time the repairs were made and you were provided with a loaner car. The first time you brought the truck in for service was 6 weeks after you purchased it, not within 30 days. We also advised you that it would be better if you brought the truck to Ford for the repairs because your truck IS a Ford and the extended warranty you purchased is accepted there. You did not wish to do that because they would not provide you with a loaner car. In short, we have gone above and beyond to make you happy and keep you as a customer. We have absorbed the cost of your loaner for more than 100 days more than we were obligated to. There is nothing more we can do to satisfy you.I wish you luck in the future, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your response, and for proving the vehicle was a lemon. The truck may not have had work orders complete on other times but it was there more than 4 times, do you think I wanted to buy s 30$k truck to be stuck in your loaner card for 2 months at a time ,also was disrespected and laughed at by service employees because they purposely gave me the smallest possible car they had and I am s big guy, [redacted] laughed and said have fun with that .1 time I was not issued a loaner car. Again that is not how that day went down. [redacted] spewed out of her mouth when I asked for management that she will call the police at that moment. With that yes I got angry this all happened in your service area. I was disrespected and talked down to, your shady business practices are shameful. It's about time the customer fights back against car dealerships like you. To respond to the buy out option trade in, I was offered significantly less on my vehicle and the manager [redacted] as he calls himself got back to me 2 weeks later and had a 2002 Lincoln truck with 100k on the odometer as a trade he couldn't have been serious. Why should except less on a vehicle and be upside down, knowing the kind of lemon you sold me? Why should I, the customer take the hit. You guys didn't do the er thing from the get go bottom line. You've lost myself and everyone I know in my personal life and business as customers. If I had more time Id stand out side in the street and hold a sign about who and what you guys truly are DO THE RIGHT THING !!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I PURCHASED A CAR FROM THIS DEALER ON 8/*/13. I LITERALLY DROVE OFF THE PARKING LOT AND NOTICED A CRACK IN THE WINDSHIELD. I IMMEDIATELY CALLED THE SALESPERSON I HAD BEEN DEALING WITH AND LEFT A MESSAGE ABOUT THE ISSUE. HE RETURNED MY CALL THE NEXT DAY AND TOLD ME TO BRING THE CAR IN. MY PARTNER BROUGHT THE CAR IN ON MONDAY 8/**/13. HE TOLD MY PARTNER HE WOULD HAVE THE CRACK FILLED AND YOU WOULDN'T EVEN NOTICE IT HAPPENED. MY PARTNER ALSO TOLD HIM ABOUT HOW TERRIBLE THE DETAILING WAS ON THE CAR. YOU COULD STILL SEE THE OUTLINE OF THE "YEAR" STICKER ON THE PASSENGER SIDE WINDSHIELD. TO THIS HE REPLIED "THERE ARE NEW MONKEYS IN THE BACK AND THEY'RE IS. EVEN IF I WAS TO HAVE THEM REDO IT, IT WOULD COME OUT LOOKING THE SAME WAY." THIS IS A COMPLETELY UNACCEPTABLE, INAPPROPRIATE AND UNPROFESSIONAL RESPONSE. WE SCHEDULED THE APPT TO HAVE THE GLASS FIXED ON 8/**/13. I ARRIVED AT THE APPT AND HAD TO WAIT AN HOUR WITH A 4 YEAR OLD IN TOW FOR THE REPAIR MAN TO SHOW UP. WHEN HE FINALLY GOT THERE HE FIXED IT RATHER QUICKLY AND THE SALESPERSON CAME BACK IN AND TOLD ME "THIS WAS A STRUCTURAL REPAIR NOT A COSMETIC FIX." TO WHICH I REPLIED "SO BASICALLY, I AM GOING TO SEE THE CRACK ON THE WINDSHIELD OF A CAR I JUST PURCHASED." OF COURSE HE RESPONDED WITH YES. I ALSO SPOKE TO THE MANAGER OF THE DEALERSHIP ABOUT THE DETAILING AND EVEN THOUGH SHE SAID WHAT HER EMPLOYEE HAS SAID WAS UNACCEPTABLE, SHE HERSELF DID NOTHING TO RECTIFY THE SITUATION. AS SOON AS I LEFT THE DEALERSHIP THAT DAY I CONTACTED CHEVROLET'S CORPORATE OFFICE AND REPORTED THEM. I SPOKE WITH A MAN NAMED [redacted] (PHONE NUMBER ###-###-#### EXT [redacted]) AND FILED A COMPLAINT AND WAS TOLD I WOULD HEAR FROM SOMEONE WITHIN 2 BUSINESS DAYS TO HELP. AFTER SEVERAL ATTEMPTS TO CONTACT HIM AFTER THE THIRD BUSINESS DAY THAT I HADN'T HEARD ANYTHING. I CALLED AGAIN. ONCE AGAIN NO ONE WAS ABLE TO HELP ME. I AM DISGUSTED WITH THE COMMENT THAT THIS SALES PERSON MADE AND THAT NO ONE AT CHEVROLET IS WILLING TO FIX THIS SITUATION.Desired Settlement: I WOULD LIKE MY WINDSHIELD REPLACED AT NO CHARGE TO ME FOR ALL THE HASSLE I HAVE HAD TO GO THROUGH AND I WOULD LIKE A GIFT CERTIFICATE OR CHECK FOR $500. SO THAT I CAN HAVE MY CAR DETAILED PROPERLY THE WAY IT SHOULD HAVE BEEN DONE IN THE FIRST PLACE AND TO BE COMPENSATED FOR ALL THE TIME AND TROUBLE I HAVE HAD MAKING ALL THESE CALLS AND TIME OFF OF WORK TO BRING MY CAR TO THE DEALERSHIP. I DO NOT WANT MY CAR DETAILED AT THE DEALERSHIP FOR OBVIOUSLY THEY ARE INCOMPETENT AND CANNOT PERFORM THIS TASK THE CORRECT WAY. IT TOOK ME A LONG TIME TO SAVE UP THE MONEY TO PUT DOWN PAYMENT FOR THE CAR AND I FEEL LIKE I WAS TAKEN ADVANTAGE OF.

Business

Response:

[redacted],

I apologize for the trouble you had. Unfortunately, the chip in your windshield was not in the line of sight so we filled and repaired it. We also offered you an additional detail which you declined, we are unable to give you a check or gift card in the amount of $500.00 for an outside detail. Our offer still stands for another detail. If you choose to do this, please call me directly and I will make sure your vehicle is done properly, even if I have to do it myself.

Again, I apologize and I look forward to speaking with you.

Regards,

Chevrolet of Smithtown

Review: Potential for loss of life.

On or about October *, 2014 I took my still financed 2008 Chevy Malibu - VIN#:[redacted], to Chevrolet of Smithtown - [redacted] - [redacted] to have said recall done;1.) Recall ID # [redacted] - ELECTRICAL SYSTEM:WIRING, 2.)Recall ID # [redacted] - SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT 3.0Recall ID # [redacted] - EXTERIOR LIGHTING:BRAKE LIGHTS 4.)Recall ID # [redacted] - POWER TRAIN:AUTOMATIC TRANSMISSION 5.)Recall ID # [redacted] - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT 6.)Recall ID # [redacted] - STEERING 7.)Recall ID # [redacted] - VEHICLE SPEED CONTROL:CRUISE CONTROL 8.)Recall ID # [redacted] - ELECTRONIC STABILITY CONTROL 9.)Recall ID # [redacted] - STEERING:ELECTRIC POWER ASSIST SYSTEM 10.)Recall ID # [redacted] - POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

(ONLY [redacted] Brake Lamp, [redacted] Shift Lever and [redacted] Power steering was done) but the dangerous [redacted] Electrical System Wiring was not done which affects the Passlock in the Ignition Switch causing it to activate it's anti theft control leaving the 2008 Chevy Malibu undrivable. The car is financed and has to be paid for but does not start 99% of the time or does not stay started and if it does it cuts out in the middle of traffic leaving everyone in danger in the care including my ** year old passenger. Chevrolet of Smithtown also charged $498.24 for recall repairs illegally.Desired Settlement: Please repair dangerous recall completely or replace the car free of charge. And refund $498.24 paid for recall repairs because 2008 Chevy Malibu is not drivable due to dangerous recall defects.

Business

Response:

[redacted], I am a little confused as to your complaint. I have spent the last hour in service pulling all of your records. NONE of the recall numbers you listed are or ever were applicable to your Malibu. I have attached your Vehicle Summery from [redacted] (Not from us) listing all of the recalls that were performed on your vehicle (With their recall number). As of this date, there are NO open recalls on your vehicle and the one you mentioned on the electrical system: wiring, was never issued. As far as the $498.24. You came in on October *, 2014 stating that your check engine light was on. We informed you that your vehicle needed an Intake Exhaust Solenoid. This is not a warranty item. You authorized us to do the repair. The cost of this was $490.24, which you paid for. This is the charge you are asking to be refunded but, it was not recall work. We did inform you on that date that there were open recalls on your vehicle and you came in the next day (Oct *, 2014) and had them completed. In addition to the ** vehicle summary, I have attached both repair orders form the above mentioned dates.I am sorry for your confusion, if I can do anything more to help you, please let me know. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Chevy still refuses to fix the issue that remain a deadly problem with their Chevy Malibu (System: Wiring defect and Anti-theft shut down) which, causes the Car to shut down while in operation on the road and or not start. Are all Manufacture's defects since the Car was never altered. Chevy is responsible for fixing it's System wiring and Anti-theft shut down problem on this Chevy Malibu before the problem causes death(s).

June *, 2015

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My fiancé & I purchased our used 2009 Nissan Maxima from Chevy on 8/**/2015. We had previously been sold a lemon by a private dealership, that was taken care of but we specifically went with Chevy because they are a car dealership & Chevy was aware of our previous experience. Before purchasing the car, I had my mechanic look it over, he told the salesmen what needed to be fixed before we purchased it & the salesmen said it would be done. The day of delivery of the vehicle, the car was supposed to be detailed, visibly our car was NOT detailed so the salesmen said it would be detailed when parts that were missing on the car were ordered & came in. His exact words were "do not touch the car, we will make sure it's done right this time, it was the wrong detailing crew." After purchase, we went to get in the car & I asked if what my mechanic said needed to be done was taken care of which included a right tire bushing & an alignment or whatever was causing the car to shake violently over 55mph. The salesman said "[redacted]". I wasn't comfortable with that answer but I figured we would check it out ourselves & if it was still an issue, we would call them back & tell them it was still shaking. Now, because Chevy did not check the car over like they were supposed to, I bought the car with a tire issue which I already had to pay to have fixed or I would have still been waiting for Chevy to fix it. The tire issue was contributing to the car shaking. We got home & wanted to clean up the car since someone else had used it & thank god we did clean it up because if my 3 and 5 year old checked out the back before me and my fiancé did, they would have gotten cut with the mounds of glass that were under and in the back seats that me and my fiancé BOTH got cut on. We contacted Chevy and since we did not receive a call back, we went to Chevy, & spoke to the manager of sales. He explained he was sorry to give them a chance to make it right. He also said "it's like when you tell your children to clean their rooms & they said they did it & u look to see if they did, & they didn't." No it's not like that because these are your employees who you are paying to do a job & im paying YOU thousands of dollars for my car to be done the right way. The two parts we were waiting to come in that were ordered were an engine cover and a tube for the engine. It is now September [redacted], 2015. I have made NUMEROUS phone calls to Chevy, made NUMEROUS complaints to 3 different people at Chevy NO ONE IS CALLING US BACK. Finally my fiancé got the original salesman on the phone & he promised Tuesday, September [redacted] that all of our parts would be in and we would hear from him Tuesday that we would set up an appointment to have the car serviced and detailed. Now that we have had the car for almost a month, there are SEVERAL issues with this vehicle that need to be fixed but no one is calling us back so we can not resolve our issues. If they ever do service our car, I will NEVER do business with them again nor will I EVER recommend them to ANYONE. We are going to ask to be switched to the Chevy closer to our house if they ever get back to us and service our vehicle. My fiancé and I needed a car. If we had time we would have looked around, read reviews, asked around, but because of our situation we needed a car and we needed it as soon as possible. We walked into Chevy because we saw the maxima online & didn't ask them for a lower price, didn't give them a hard time, we were probably one of the easiest customers they've ever come by. They said what the price was we said, "ok great let me have my mechanic look at it & where do we sign to buy the car." I am at a loss for words how these people handled their business & how we have been treated. I want to make everyone aware so they do not have to go through what my fiancé and I endured with smithtown Chevy.Desired Settlement: I did not want to have to file a complaint with the Revdex.com, but at this point we are being disrespected & all my fiancé and I want is for someone to call us back and compensate us. Tell us a date our car can come in to be fixed. I understand we bought a used car, but we bought it with the hopes that the dealership would keep their word & did not expect to be waiting a month for my car to be fixed nor did we expect to be buying a car with problems. Now I can not return the vehicle because they waited a month to get back to us, meanwhile we called twice a week if not more, but it's 30 days or 1,000mi and then you can not return it. Well because it's been about 30 days and because it's over 1,000miles me and my fiancé can not return the vehicle. We've been more than patient & respectful & fair which they have been none of. Please help us get our situation resolved.

Business

Response:

[redacted], I sincerely apologize for the trouble you are having. Your sales person is no longer with us and I think that is part of the issue. That being said, I immediately brought this to my pre-owned managers attention who I know called you right away. He informed me that he made you a service appointment for next Wednesday and he will now be personally taking care of this until its completion. Again, I am sorry and I hope that we can make this up to you. Tammy G[redacted]###-###-#### X [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and will consider this complaint resolved after my car is serviced to the extent that is needed.

Sincerely,

Back on November of 2015, I came across Chevrolet of Smithtown with the interest of a very specific car. I had been looking for this car for months/years at the right price and I just happen to luckily come across it during their black Friday sale. The vehicle was just traded in and due to having email alerts set up with car search sites, I was lucky to be the first to call with interest in the car.

A 2008 Mitsubishi Lancer Evolution GSR with an attractive price tag and low miles was within reach. There were a couple of concerns and challenges however, I am a first time car buyer, and I have experienced poor business talks with dealerships in the past and have fears of dealing with dealerships. I also had some issues getting dealerships to work with my loan approval from [redacted] Bank.

There was also the concern of me being out of state. I am from NY but currently live down south for work. However, I could not resist the price and took my chances with Chevrolet of Smithtown, and I honestly have to say, they are the best dealership I have ever went to.

It started with the initial phone call, a rep by the name of Charlie (hope I spelled her name correctly) answered my call, and she left a lasting first impression. I explained to her my reason for my call and told her about my current situation, I am out of state and already have a loan approval. There was nothing negative that I took away from that conversation, she was courteous, positive, and felt very "realistic" to me. With her help I was put through to the sales rep named Anthony, as we shared the same name, we took to an amazing ice breaker of a conversation.

Anthony was also courteous and answered all my questions concerning the car, we exchanged talks concerning the car over the course of 2 days but Anthony was tied up with other business related concerns and warmly introduced me to another sales rep, Brian H.

I was skeptical about working with a new rep, but Anthony guaranteed me that Brian H. was the man for the job and he would go above and beyond for me, and you know what? That was an understatement. Brian is a godsend, I have met car salesmen in the past and none of them, are a Brian H. Brian H. exceeds my expectations by 100%. If someone asked me on where to get a car that has a rep that does not make you feel like they are only concerned with your pockets, I would tell them Brian H. at Chevrolet of Smithtown is the guy to see.

With just his down to earth character and generosity alone, Brian H could easily be the face of the meaning "Good Car Salesman" and from what I came to experience of him, Chevrolet of Smithtown truly has a valuable asset of an employee on their hands.

Now, you take a car salesman like Brian H. and an amazing business like Chevrolet of Smithtown and you can come to experience positive synergies, amazing service and walk away having all expectations met or exceeded.

I booked a one way flight to New York to go and pick up my dream vehicle, once I arrived, Brian H. welcomed me into the dealership and I felt very comfortable with the presentation and warm welcome to Chevrolet of Smithtown.

Once I was seated, I had a chance to converse with Brian H. He showed me the car I was about to purchase and explained to me that everything concerning the car was taken care of. Chevrolet of Smithtown had a ready to read [redacted] report available on their website for the vehicle, The Lancer Evolution did have some recalls listed. However, Brian H assured me that all of the recalls would be taken care of, and it was. I was amazed at how fast Chevrolet of Smithtown got the car ready for me, detailing/cleaning, washing and anything up for recall was fix/repaired/replaced, I pulled another [redacted] report and brought the vehicle to Mitsubishi to confirm it all, and the vehicle checked out with Mitsubishi techs with flying colors.

After speaking with Brian, It was time to speak with the financial manager Donna. My impression of Donna is that she is a sweetheart, kind and humble but also a very strong individual, I gained those impressions of her when we ran into an issue with the lender that already approved me for the car loan. The issue was on my lender's side and not with Chevrolet of Smithtown, It was an issue that had most dealerships turn me down on doing business with them and the issue did have me on the edge of my seat, I was concerned that my lender may once again cause my chance at having my dream car fall apart.

Donna explained to me that she would talk with my lending institution to get the issue resolved. In just one phone call and a talk with Chevrolet of Smithtown management, Donna had resolved the issue and I was set to finally purchase my Lancer Evolution.

Though the vehicle was purchased used, My Mitsubishi Lancer Evolution drove like a dream. NO check engine lights, No creaks, jerks or odd sounds, just the nice hum from the engine, the smooth spool of the turbo and the modest sound of the blow off valve. I drove the vehicle 12 hours out of New York all the way home, with NO ISSUES. That was the biggest thing for me, It was a car, I had been wanting for a long time. To buy a dream car and not experience any nightmares along the way was just perfect. I have seen friends and family purchase vehicles from dealerships that left them with regret and at one point in time, and I had to come to the Revdex.com for a car my mother purchased from a dealership that left her stranded on the roadside with no help. I experienced no issues like that since having this car and I left feeling confident that Chevrolet of Smithtown took care of me and my new car.

Since getting the vehicle home, the vehicle passed all inspections with my local state Sheriff and all inspections with Mitsubishi. The added bonus was getting the car at a great price point with low miles. I learned that I still have a warranty with Mitsubishi for the next 30K miles!

I also brought a friend along with me, and his words to me on his impressions is that "Brian H is a very genuine guy and Chevrolet of Smithtown is truly a reputable dealership."

Thank you, Charlie, Anthony, Donna, Brian H and I especially thank Chevrolet of Smithtown, you guys got me in to my dream car, and left me having no concerns. I am especially thankful to the management you guys have there, they helped situate things with my lender so that I can rest easy and focus on enjoying my car.

I feel that many other dealerships could learn from Chevrolet of Smithtown, and I also personally feel that if other dealerships fail to have a team with people like Charlie, Anthony, Donna and especially Brian H, How can they call themselves a dealership?

There is a truly amazing team at Chevrolet of Smithtown. I am happy to have met them.

Review: I had dropped my vehicle off for service on October [redacted]. There was an obvious water leak above the fuse box beneath the glove compartment. The car did not start, the rear wiper blade did not work and there were two safety recalls on the vehicle. After 10 days in the service department, only a new battery was installed and I was told by [redacted] that my bill was over $900 (she stated none of labor for the warranty work was covered). I picked my car up on October [redacted]; [redacted] had informed me I would need to return the vehicle for additional service they could not get to in the previous two weeks, but the water leak was fixed. Meanwhile the water leak was clearly not fixed as water was pouring in only a day later, and the wiper still did not work. I also checked the GM website and the two safety recalls were never performed. The warranty company then confirmed that all parts and labor would be covered. The car has been with a reputable service station for the past 12 days. They have had the windshield replaced and the water leak fixed. The fuse box that was soaked with water has also been replaced (and proven to be the cause of the electrical issues). These issues could have easily been resolved in the two weeks your service department had the vehicle; however [redacted] seemed more concerned with dishonorable service tactics. Regrettably, the lack of actual service that had been done and the problematic attitude from [redacted] along with her deceitfulness has led my family & friends to distrust the Smithtown Chevy dealership completely.Desired Settlement: No warranty work has been serviced on my vehicle and [redacted] refuses to mail a physical bill (insisting payment must be made over the phone). I would like the invoice to be updated for the new battery and mailed to my address so that I may review it and pay accordingly.

Business

Response:

Dear [redacted], I am very sorry for the experience you had here. I have spoken with my [redacted] and he has informed me that all the safety recalls were done on your vehicle and we have mailed you an updated bill yesterday. Please let me know if I can be of any further service. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the invoice from Chevy of Smithtown along with the invoice from a reputable mechanic shop serviced after Chevy. The invoice from Chevy clearly shows “customer states water leak near fuses”, followed by the improper diagnosis of the rear wiper motor being faulty. This erroneous repair resulted in a $245 charge to the warranty company, plus a $100 deductible charge to myself (along with a $29 additional tax on the parts & labor covered by the warranty).The invoice from the reputable mechanic shop only days after the vehicle was “fixed” by Chevy, showed a correct diagnosis of the rear wiper not working due to water damage to the fuse box - which was clearly stated on the Chevy invoice and obviously neglected by the Chevy service advisor and technician.Although I may be liable to pay for the Chevy invoice, there is no doubt a sense of dishonesty in the Chevy of Smithtown service department. Starting with the advisor telling myself the bill would be over $900, that warranty labor was not included, that rear wiper motor absolutely needed to be replaced and ending with the advisor attempting to have my credit card information conveyed over the phone without sending me a physical bill.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], We have spent an exorbitant amount of time on this as well as the adjuster for Custom Edge, the extended warranty company, who was here for most of the day. The wiper motor was working properly when you left Chevrolet of Smithtown and when you discovered that it wasn't you should have called us to bring it back in so that in the event that the part was defective, we could have replaced it. You did not give us that opportunity. We have spoken to the [redacted] of the repair shop that you brought the vehicle to and he gave us, and the adjuster for Custom Edge, a rundown on what work was really done to your vehicle. Custom Edge is paying your claim with us. We are not responsible to pay anything else. At this point there is nothing else left to address. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The constant justification of the ineptness at the Chevrolet of Smithtown service department is embarrassing. The simple fact is that the customer alerted them of the fuse box leak, which was obviously neglected, clearly shows a disregard for the customer’s best interests. To say that Chevrolet of Smithtown is not responsible for paying for their service mistakes is a shameful suggestion. Your recommendation on returning the vehicle after it was already in your possession for two weeks is absolutely ridiculous. Accept the payment that has already been made by the customer and close the invoice, I refuse to believe that Chevrolet of Smithtown has no accountability.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I visited Smithtown Chevrolet with my son on February [redacted] to look for his first car. I went there because the business has an A+ with Revdex.com. My son chose a silver Equinox. I asked for 2 scenarios, Nothing down just DMV and first payment or Tax, DMV and first payment. We agreed on the later of the two. I was assured that there would be no additional charges. The next day, my son wanted a different color. We went back down and changed the color of the car and agreed to pick it up on Monday at 6:30pm. I was really impressed with the ease of the deal and the flexibility they had.

Then came pick up night. It was a very busy night due to the last day of a sale. We waited our turn and went in at about 7:15 to sign the paperwork. We were on the last paper when I questioned the residual on the car. It turned out we were one paper away from buying the wrong car. I then noticed a $595.00 bank fee. I questioned the finance manager Ginger. She said all banks charge it and it is built into your payment. It is not an upfront cost She said to give her some time and she would make up the new paperwork for the correct car. Finally our forms were ready. We signed them all and then I paid the balance due. It was a long and delayed night so I trusted the dealership was doing the right thing. I questioned why the amount was higher than I thought it would be. I was told I had to pay the tax on the incentives. I was fine with that. The next day I noticed that I was charged the bank fee $595 in addition to my Tax DMV and first payment. I was not worried and called Brian Hendricks my sales person to clarify. He told me I was correct and that the charge was not agreed upon. He said someone would call me back the next day. No one including him did. I emailed him and called several more times but I have not heard back. I was so happy with the whole experience and now I am disappointed. Not even the courtesy to call me back. I am also calling my credit card company to dispute the charge.Desired Settlement: To receive a refund of the bank fee not agreed upon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed a %500 cash deposit with Chevrolet of Smithtown for a new truck. After being lied to by the finance manager I took my business somewhere else. I then called the sales person Nick W[redacted] for my deposit to be refunded and I was told that the check would be cut out on Thursday and sent out on Friday. When the check didnt come I called back and was told that in order to get a refund I would have to go to the dealership and fill out a form, which I promptly did. The man I spoke to said I would get my check in the mail. That was over a week ago and I still have no check.

I want my money back. I think that it is very sad that Chevy portrays themselves as an American company but turns around and tried to steal money from its customers.Desired Settlement: I want my money back.

Business

Response:

[redacted]I am very sorry that it is taking so long to refund your deposit, I promise you that is not our policy. Normally, you would have received your refund the Friday after you filled out the refund request form. That being said, I am having a check printed for you as I write this and it will be ready by noon today. I just left you a voicemail inquiring if you would like to come in and pick the check up or if you would like me to put it in the mail. Again, I am truly sorry. Please call me if you have any further questions or concerns, Tammy G[redacted]###-###-#### X [redacted]

Review: I wanted buy a truck sales person ask me to put deposit $ 500.00 show me the truck on 10/**/2013. but deal didnt go through due to finance company didnt approve my credit application . next day I ask them to refund my money ( $ 500.00 ) back to credit card . also few times I went to the dealer ship unfortunately I didnt recieve the money back .Desired Settlement: refund the $ 500.00 back to credit card

Business

Response:

[redacted],

I have received your Revdex.com statement and I see that your refund, in the amount of $500.00, was processed on the [redacted] of October 2013. If your Discover card has not been credited please contact me and I will forward you a copy of the receipt.

Thank you,

Review: I purchase a used Hyundai Sonota from Chevrolet of Smithtown in June. At the time the dealer pressured me to purchase and extended warranty which was fully refundable if cancelled within 60 days. The next day I realized that the warranty was unneeded and requested cancellation in person three days later. The warranty company (Custom Edge) assured me that the warranty was fully refundable and they finally received the cancellation notice from the dealer at the end of July after I made at least a dozen more inquiries by phone. Since that time I've been trying to get a refund to the bank that issued our car loan and made at least a dozen more phone calls (to at least the people in finance [redacted], [redacted] and [redacted]). A month ago I spoke to the manager [redacted] who assured me the matter would be dealt with and and directed me to [redacted] in finance. [redacted] told me the matter was in the hands of the comptroller and the bank should get the funds in a week or two. [redacted] has since left the company and [redacted] won't return my calls.Desired Settlement: The entire cost of the warranty ($1695) should be returned to the bank where I have the loan (Wells Fargo). In all fairness, the dealer should also credit us for a couple months interest on the warranty funds that we have accrued .

Review: I have a 2013 corvette with an issue to the carpeting on the drivers side, it is a one piece construction that has come out from being tucked under the center console on the drivers side - where the drivers right arm would be. Anyone who has seen this - knows that it was a defective part that was either installed incorrectly or was cut short. I am been told a number of stories from this dealer - 1) it's a wearable part - ( which is a complete lie - there is no way that this issue occurred from any wear and tear - it is clearly defective) and that it's not covered under my extended warranty and that it cost's $600 to replace. Later that same day, (after I complained) miraculously, that same part can be ordered and installed for $100.00 - I agreed to that (even though I know it was defective- in order to get the job done and over with) and I was told the part was ordered on 9/**/15 - I have called numerous times to be told it was on back order. After making a trip today to the dealer on 1/*/16 to get to the bottom of this - I was told that it should of been delivered the last week of December. ( The week everyone is off for the Holiday's) and that they do not have it. At this point they have no idea where it is and we are starting at ground zero. During this period - I have a $65,000 car with a defective rug where all the heat from the engine is coming into the car and burning my right arm - NOT NORMAL!!!Desired Settlement: GET THE PART -

REPLACE IT - FREE OF CHARGE

IT'S CLEARY DEFECTIVE-

IN THE END IT SHOULD NOT BE ABOUT GETTING $100 FROM ME, IT SHOULD BE ABOUT DOING THE RIGHT THING AND FIXING A DEFECTIVE PART ON A CAR THAT I PAID $65,000 PLUS AN EXTENDED WARRANTEE

Business

Response:

[redacted], We have been calling you every day to try and resolve this. Can you please call the General Manager Ray P[redacted] on Friday to discuss this. Thank you and have a great evening, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

if there were phone calls - I never got them - why was a message never left??? please write down at this point what you want to discuss.i'll be waiting to here from your company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], We have made many unsuccessful attempts to contact you. Unfortunately, the part we were waiting for was on a national back order, which now, as you know, is in stock. Due to the inconvenience this has caused you , we will absorb the $100.00. I'm glad to see that you have an appointment on Monday to have the carpet installed and I wish you many years of happiness with your car!Regards, [redacted]

Review: When leasing a vehicle with this dealership, I was made multiple false promises by the dealerships sales rep and manager.

The first complaint is being charged a registration and transfer plate fee. They had charged me an inflated fee for this and never submitted to the dmv. I was then charged by the dmv directly and paid the fees. I then contacted dealership multiple times. After several messages they got back to me promising a reimbursement check. When I didn't receive one I called again.. Same promise. Again I called after weeks and they said it's a "DMV issue" and that I should settle with them.

I was also told that I could turn in my Nissan at the time I leased with Chevy and that they would buy the vehicle and settle the charges. I have now received notice from Nissan, not only saying that they haven't received the vehicle, but that I owe payments on it and that the balance was never settled or vehicle purchased. They are holding me responsible for these payments. I've contacted Chevy multiple times and no response.Desired Settlement: I request that Chevy follows thru with what was promised and agreed upon. I would like reimbursement for my DMV fees and Nissan payments on my prior lease to be settled as they said they would.

Business

Response:

[redacted], I am aware that you spoke with my general manager today and he explained that your DMV fees were paid correctly and what you just received in the mail was your 2 year renewal. As far as your Nissan lease is concerned, I have attached a copy of the buyers order and in the trade section (where your current vehicles info would go, had you been trading it in) is written "No, Off Lease". We did not work this deal with any trade. I asked your salesman and he said you inquired if you could drop off your lease here and he said that you could. You never provided us with your current payment, how many were remaining, the bank your lease is with or any information we would have needed to include this in your Equinox purchase. In addition, you were billed for damage to your Nissan; we would never include that amount because we do not know how much they would charge so, it is impossible to put a monetary value on it. If I can do anything to help, please do not hesitate to contact me. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statements made by the dealership are untrue in regards to fees and agreement.I was charged $182.02 by Chevy for DMV fees, which I was told included the transfer of plates and registration. I asked for a receipt to specify this exactly and was told it was unnecessary and these are standard fees. 3 days later I received a registration renewal bill including plate options and paid $135.00. I then realized I had already paid these DMV fees with the dealer and contacted my salesman, Joseph F[redacted]. Joseph said he would double check and put me on hold, came back and agreed that yes I had paid, and he would speak with Ms. F[redacted] and have a reimbursement check issued. I called again after a week when I hadn't received anything, and was told it was in the mail. I called again after a few days and was told (by Joseph) that my registration had the incorrect CT address , hence the delay, and that I can pick it up and request reimbursement from the DMV. I was then called back and told again since there was an error, Chevy would send me a reimbursement check. I decided to go to the department of motor vehicles myself, and was told my $ 135.00 was applied and the dealership had paid them $77.00 of the balance, meaning they kept the $105.02 that should've been reimbursed.In reference to the sale, I came in with the intent on trading in my Nissan vehicle and explained this to the salesman. I told him what Chevy I was interested in leasing and explained that I would only be able to lease a new vehicle if Chevy would be willing to take over the additional payments (4 months). Joseph F[redacted] agreed. He said Chevy would purchase my leased vehicle from Nissan and I would owe no additional payment to Nissan. I was there with both my brother-in-law, Richard F[redacted], and my sister-in-law's boyfriend, who were witnesses to this agreement. I was not aware I needed any additional paperwork or that a box was checked stating that my Nissan vehicle was not being settled by Chevy.I feel that I have been taken advantage of and lied to in order to make a sale and by the reviews on Yelp, it appears I'm not the only one who had been a victim of unfair business practices. I am sick man still recovering from a liver transplant and helping care for my wife with Alzheimer's. I would've never agreed to this transaction if I had known I'd still be paying for a vehicle I had turned in. I cannot afford both and am now being billed by Nissan for the additional 4 months of payments amounting to over $1800.00.All I have as proof are phone statements showing the amount of calls I had made to this dealership and conversations supporting my statement. This dealership lied verbally making a false agreement as they are providing false statements to this business bureau.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], You have called the dealership many, many times regarding your Registration and every time you end up saying you understand and even apologize for asking us to explain it again. The fee we charged you was for your transfer of plates and registration. The renewal you received was exactly that, a renewal. We are not DMV and cannot process a renewal, nor does the transfer renew the registration. In regards to your Nissan lease there is nothing on any of the paperwork and contracts mentioning the Nissan. If we were taking the vehicle and paying off your remaining payments it would have been on every contract. I do apologize that this was not what you thought but there is nothing we can do about this. We take in countless off lease vehicles and would have worked the Nissan into your new vehicle. We cannot change the contracts or work the lease payments in now. I am sorry but there is nothing more that we can do. Have a wonderful holiday, Tammy G[redacted]Chevrolet of Smithtown

Review: CAR WENT IN FOR SERVICE. DEALER SETUP RENTAL. PICKED UP CAR THE SAME DAY AFTER REPAIR. RETURNED RENTAL CAR THE SAME DAY. RETURNED KEYS AS USUAL TO SERVICE DEPARTMENT. SERVICE DEPARTMENT CHECK CAR, FUEL AND DAMAGE. CAR PASSED ALL TEST. A MONTH LATER I NOTICE THEY CHARGED MY CREDIT CARD FOR 3 DAYS. CALLED DEALER OVER 30 TIMES. WAS UNABLE TO SPEAK TO SERVICE MANAGER, SALES MANAGER, OWNER, GM OR AGM. I DID SPEAK TO A SERVICE REP BY THE NAME OF DAN. HE INFORMED ME THAT IT WAS MY PROBLEM AND THE SERVICE PERSON LOU-ANN NO LONGER WORKS THERE. I TRIED TO EXPLAIN BUT HE DIDN'T WANT TO HEAR ANYTHING. ITS BEEN 4 MONTHS NOW AND THE MONEY HAVE NOT BEEN CREDITED BACK TO MY CREDIT CARD. AFTER OVER 30 CALLS TO THEM I STILL HAVE NOT GOTTEN A CALL FROM SERVICE MANAGER JOHN. EVERY TIME I CALL I HAVE BEEN GIVEN THE RUN AROUND. LAST WEEK I DECIDED TO MAKE THE CALL FROM THE DEALER'S LOBBY. THE SALES MANAGER WAS IN AND THE SERVICE MANAGER JOHN WAS IN. I WATCHED THEM ANSWER MY CALL AND I WATCH HIM REFUSE TO TAKE THE CALL. I DECIDED AT THAT POINT MY CALL WERE USELESS. SO I DECIDED IT WAS TIME TO LET EVERYONE KNOW ABOUT THEM. NOW I AM NOT SURE IF THIS IS A COMMON SCAM BY THE DEALER AND THE RENTAL CAR COMPANY ENTERPRISE. MY NEXT STEP IS TO CONTACT GM CHEVY AND MAKE SURE THEY ARE AWARE OF THE SCAM IN PROGRESS. ALL THEIR RECORDS SHOW THAT I PICK UP MY CARE THE SAME DAY. MAYBE THEY DIDN'T REMEMBER TO CONTACT ENTERPRISE TO LET THEM KNOW THE CAR WAS BACK. ITS SAD THAT A BIG COMPANY LIKE THAT WITH MULTIPLE LOCATION ON LONG ISLAND WOULD BE INVOLVED IN SUCH A SCAM. AFTER CONTACTING GM CHEVY I WILL ALSO REACH OUT TO THE AG OF NY. I SPOKE TO ONE OF THE LOCAL TV STATION AND THEY PLAN ON DOING A STORY ON THIS NEXT WEEK.Desired Settlement: Billing adjustment.

Business

Response:

[redacted], I spoke to you a few weeks ago and I do apologize that this has not been resolved. Per our conversation, I will be mailing you a check for the amount you were overcharged by enterprise. Please let me know if there is anything else I can do for you. Thank you, Tammy G[redacted]

Review: On Wednesday, February **, I purchased a BMW 335i convertible from Chevy of Smith Town.

The BMW (stock number [redacted]) was listed on cars.com for $20.888, [redacted] is the [redacted] who took good care of me that day, this is how [redacted] explained to me

The internet price is: $ 20,888

Dealer Fee: $ 595 (I though your dealership no longer charge dealer fees)

Dealer Prep Fee: $ 695

Total : $ 22,178

I trade in a 2005 Honda Accord 4 Door LX with 46,000 miles on it (KBB trade-in value $7300)

[redacted] Offered me a trade-in price of $5000, but I negotiated for $5500, he told me he can’t raise the trade-in value, but can deduct $500 from the [redacted] price. So, we have a deal. This is how [redacted] explained to me

(New) Total: $22,178 - $500 = $21, 678

Trade-in value: $5000

[redacted] tax: $1480.17

Title and Registration: $12 +$10

Total I have to pay out of packet is : $18, 257

My coworker [redacted] was there witness the whole process. We came all the way from Staten Island on this rainy day, we arrived at your dealership at 1:30pm, we took a quick test drive of the BMW, everything was very straight forward. This is what [redacted] told me at his desk, you paid $18,257, you can go home with this bmw 335i today. Due to the fact that we are being honest to each other, we quickly come to a deal at around 2:30pm. [redacted] knew we came all the way from Staten Island, I can see he tried to close the deal as quickly as possible. But guess what, we patiently waited 2-1/2 hour to be called into the [redacted]’s office, [redacted] Kept saying he will trying to get us out of dealership as quickly as he can, but I didn’t see that in action, while we were in his office, he left the office twice or maybe three times for 5-10 minute every time. Meanwhile, I feel bad for kidnapping my co-worker, [redacted] since 12pm, with all the traffic on LIE, by the time we get back to Staten Island, he will be late for dinner. At [redacted]’s office, due to the fact that I had great experience with [redacted], and his professionalism, and the fact that I trusted your staff’s honesty and expertise; I quickly signed all the paper work, and left, It was already 5:45pm when we drove off your parking lot.

I was so tired from a long day driving, so I did not get a chance to review all the paper work until the next day. When I carefully looked at the [redacted] agreement, I discovered that I am financing $20,132.27.!!!Desired Settlement: On Feb **, 2014. I spoke to the [redacted], [redacted], according to him, the [redacted] agreement looks fine, and he told me that he will ask [redacted] to explain it to me tomorrow. At the same day, I contacted their [redacted], [redacted], and she promises me to investigate the issue.

On March **, the [redacted], [redacted] admitted that there were errors on the bill, and she will refund the extra charge. Ever since that, she ignored my emails.

If you were a customer like me, if the [redacted] agreed on $18,257, I should Finance $18,257, that’s what we called a commitment, Don’t you agree!!!!

I need the dealership to refund the extra charges.

Thank you in advance for your help.

Business

Response:

[redacted],

I have spoken to [redacted] and [redacted] and we will be issuing you a refund in the amount of $700.

Please feel eel free to contact me if you need further assistance.

Regards,

Chevrolet of Smithtown

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

We have mailed you a check in the amount of $979.88 on Thursday April [redacted]. Please let me know if you have not received this. I am sorry for any delay.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After making a complaint to GM headquarters against them back when I leased the car, only to find out when I turned my car in thinking I was at the end of my lease with a previous car , only to find out my lease was not up. they turned car in and I had no clue , until I called Kia to find out what was owed on car. Their response is we were to pay 2 payments, in which they were short on what they did pay. But it was to pay off lease the last 2 payments had I known I had a year I would have never turn vehicle in.Yes I understand in which I should have known my lease ended ( but I had no clue in the middle of a short sale and such) I figured you are a dealership this is your expertise and you would have known when I handed the lease to you the day before , they never said you will need to take care of the ending of this lease .I said I have to do anything with the lease they said you have nothing to do we will take care of it. So as I thought my lease ended in March ( I lease the Chevy in Jan ) it was at that time that I found out I had 2 cars.Desired Settlement: I want them to figure out how this got past them.How since I gave them my lease from old car the night before NO ONE NOTICED it wasn't up. I have spoken to other dealerships in which case ALL of them said , they ALL look over leases .I want them to own up to their mistake, yes I know I also made a mistake not, But then again it is not my job as a Salesman and or Financial person.You can either pay old lease or take this one back and refund my deposit. I would never turn in.

Business

Response:

[redacted],

I have received your complaint and spoken to [redacted] and [redacted] (my [redacted] that you have also spoken to). It seems that you were under the impression that you only had 2 lease payments remaining on your Kia lease. That is what is stated on ALL paperwork and confirmed by [redacted] and [redacted], and we structured your deal around us paying those 2 payments. If your previous lease had been a Chevrolet then we would have known exactly how long was left on your lease. Being that the previous lease is a Kia we went on the information that you gave us. No dealer doubts the word of a customer on how long is left on their own lease. If the customer is unsure they usually ask us to confirm, which we would but, that was not the case in this situation (I have no doubt that all other dealers told you that lease terms are always checked but, I assure you that that is only when leasing from their own brand). [redacted] has also stated that you called here post sale and told her you were unaware of how long you had remaining on your lease. We do not feel that we did anything wrong since we were taking your word that you knew when your lease matured.

Please let me know if I can assist you in any other way.

Thank you,

Chevrolet of Smithtown