Chevrolet of South Anchorage

I have personally communicated with Ms [redacted] about her concern and provided the following in an e-mail dated 12/15/2016: "Hello ***I finally figured out what the issue is related to your requestI was traveling when we talked by phone and misunderstood that the vehicle was not traded at a Lithia owned dealershipThe agreement terms state: • TRANSFER OF VEHICLE OWNERSHIP: In the event you sell or transfer the covered vehicle, this agreement shall terminate, including the right to cancelThis agreement may not be cancelled after the transfer of the covered vehicleThe agreement can be cancelled at any time, as long as the vehicle is still owned by the contract ownerThis is how we, Lithia dealerships, comply by completing the request prior to the transfer of ownershipThis is done as part of the new transactionI scanned a copy of the terms for your review (attached)I hope this gives you the answers that you were looking for and allows closurePlease feel free to reach out again if you need more information." Ms [redacted] mentioned that she communicated with one of our service team members about terminating the agreement, prior to the vehicle's transfer of ownershipIf I can verify with that person that she was misinformed, I will push her request through and make sure that he refers cancellation requests to a finance manager to avoid this from happening again in the futureAs of today, Ms [redacted] has not been able to point me in the direction required to help her with her requestI stand by eager to help her

I have personally communicated with? Ms [redacted] ? about? her concern? and provided the following in an e-mail dated 12/15/2016: "Hello ***I finally figured out what the issue is related to your requestI was traveling when we talked by phone and misunderstood that the vehicle was not traded at a Lithia owned dealershipThe agreement terms state: • TRANSFER OF VEHICLE OWNERSHIP: In the event you sell or transfer the covered vehicle, this agreement shall terminate, including the right to cancelThis agreement may not be cancelled after the transfer of the covered vehicleThe agreement can be cancelled at any time, as long as the vehicle is still owned by the contract ownerThis is how we, Lithia dealerships, comply by completing the request prior to the transfer of ownershipThis is done as part of the new transactionI scanned a copy of the terms for your review (attached)I hope this gives you the answers that you were looking for and allows closurePlease feel free to reach out again if you need more information." Ms [redacted] ? mentioned that she communicated with one of our service team members about terminating the agreement, prior to the vehicle's transfer of ownershipIf I can verify with that person that she was misinformed, I will push her request through and make sure that he refers cancellation requests to a finance manager to avoid this from happening again in the futureAs of today, Ms [redacted] has not been able to point me in the direction required to help her with her requestI stand by eager to help her

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ? I do not know who at the dealership that I spoke with.? I am still requesting that I be given my refund for being misinformed.? Thank you

I cannot change the terms and conditions of the agreement, which have been made available for your reviewIf one of my team service team members misinformed you on the cancellation procedure, I will be happy to make payment to you for that errorThis would be from the dealership and would not be linked to a cancellation of the agreement, since the terms of cancellation cannot be satisfiedI kindly ask again for the person's name, so I can verify the error and train that person on the correct process to cancel the agreement

Complaint: ***I am rejecting this response because: Please see attached emails. I do not except their response. They are taking money that I paid for and keeping it and making excuses not to refund it to me. Thank you for your assistance.Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: Please see attached emails. I do not except their response. They are taking money that I paid for and keeping it and making excuses not to refund it to me. Thank you for your assistance.Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I spoke directly with *** ***She purchased several vehicles from Chevrolet of South Anchorage and is not dissatisfiedShe informed me that she was not the one why filed a complaint, but it was actually her daughterThe purchase price of the vehicle in question was $The finance balance
comes from a combination of the vehicle purchase price, negative trade equity, service contract and GAP insuranceThe loan was written with $down*** will have her daughter reach out to me directly about trying to trade into a truck, which she needs for her new business

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I do not know who at the dealership that I spoke with. I am still requesting that I be given my refund for being misinformed. Thank you

I have personally communicated with? Ms***? about? her concern? and provided the following in an e-mail dated 12/15/2016:
"Hello ***I finally figured out what the issue is related to your requestI was traveling when we talked by phone and misunderstood that the vehicle
was not traded at a Lithia owned dealershipThe agreement terms state: • TRANSFER OF VEHICLE OWNERSHIP: In the event you sell or transfer the covered vehicle, this agreement shall terminate, including the right to cancelThis agreement may not be cancelled after the transfer of the covered vehicleThe agreement can be cancelled at any time, as long as the vehicle is still owned by the contract ownerThis is how we, Lithia dealerships, comply by completing the request prior to the transfer of ownershipThis is done as part of the new transactionI scanned a copy of the terms for your review (attached)I hope this gives you the answers that you were looking for and allows closurePlease feel free to reach out again if you need more information."
Ms***? mentioned that she communicated with one of our service team members about terminating the agreement, prior to the vehicle's transfer of ownershipIf I can verify with that person that she was misinformed, I will push her request through and make sure that he refers cancellation requests to a finance manager to avoid this from happening again in the futureAs of today, Ms*** has not been able to point me in the direction required to help her with her requestI stand by eager to help her

Complaint: ***I am rejecting this response because:Sincerely,*** ***
?
I do not know who at the dealership that I spoke with.? I am still requesting that I be given my refund for being misinformed.? Thank you

I spoke directly with [redacted]. She purchased several vehicles from Chevrolet of South Anchorage and is not dissatisfied. She informed me that she was not the one why filed a complaint, but it was actually her daughter. The purchase price of the vehicle in question was $16720. The finance balance...

comes from a combination of the vehicle purchase price, negative trade equity, service contract and GAP insurance. The loan was written with $0 down. [redacted] will have her daughter reach out to me directly about trying to trade into a truck, which she needs for her new business.

I have personally communicated with Ms. [redacted] about her concern and provided the following in an e-mail dated 12/15/2016:
"Hello [redacted]. I finally figured out what the issue is related to your request. I was traveling when we talked by phone and misunderstood that the vehicle...

was not traded at a Lithia owned dealership. The agreement terms state: • TRANSFER OF VEHICLE OWNERSHIP: In the event you sell or transfer the covered vehicle, this agreement shall terminate, including the right to cancel. This agreement may not be cancelled after the transfer of the covered vehicle. The agreement can be cancelled at any time, as long as the vehicle is still owned by the contract owner. This is how we, Lithia dealerships, comply by completing the request prior to the transfer of ownership. This is done as part of the new transaction. I scanned a copy of the terms for your review (attached). I hope this gives you the answers that you were looking for and allows closure. Please feel free to reach out again if you need more information."
Ms. [redacted] mentioned that she communicated with one of our service team members about terminating the agreement, prior to the vehicle's transfer of ownership. If I can verify with that person that she was misinformed, I will push her request through and make sure that he refers cancellation requests to a finance manager to avoid this from happening again in the future. As of today, Ms. [redacted] has not been able to point me in the direction required to help her with her request. I stand by eager to help her.