Chevrolet Of Walla Walla Reviews (%countItem)
Chevrolet Of Walla Walla Rating
Address: 1395 Dalles Military Rd, Walla Walla, Washington, United States, 99362-4300
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Three years ago I leased a Chevrolet vehicle from Camp Chevy Cadillac in Spokane Washington. At the end of the three years the lease was due and $11,995.00 was owed on the vehicle. I went to return the vehicle into Chevrolet of Walla Walla, to see if I would owe anything on the lease return. I was told by employee Misty that I would owe nothing, I could turn the vehicle in with a possibly 395$ charge. I asked her several times if she was completely sure and she garunteed me from prior experience that there would be no extra charges to us on this vehicle. This was said in front of my wife and daughter.
My daughter advised her that the vehicle was over the mileage and she advised us this would not be a problem, there still would be no charge to us.
The vehicle was returned mid November 2018. With there being no charges from this vehicle, we purchased a new Nissan vehicle and gave me daughter our old car. Misty and the Sales Manager told us we would need to do the sale of the vehicle early, because they were trying to meet their quota for the month and we could do financial paperwork the next day. This makes me believe that Misty told us there would be zero money owed on the car- just so we would purchase a new vehicle from their dealership. We have dealt with and known Misty through the purchase of four vehicles.
If I would have known the $5,100.00 charge would be a possibility, I would not have returned the vehicle and would have purchased it through a loan.
Fast forward to September of 2019- I recieved a bill from GM leasing for $5,100.00. I called Obrian motors to question this bill, they said there was nothing they could do. During this conversation I could hear Misty laughing in the background. I then requested a call from the Owner. The owner has never called me. I then called the manager and spoke to him and he was going to take to Bill Obrian about the issue. The issue is yet to be resolved- and I was told there was still nothing can be done.
This is Bill O'***. I only recently became aware of this issue. Since I was not part of any conversation with this individual I can only respond with the known facts of this situation. The customer leased a vehicle from Spokane dealership. All leases have a clause advising the lessee the number of miles they are allowed to drive during the term of the contract and should the vehicle have miles in excess of that allowance, a cents per mile charge will accrue.
This is a contract between the lessee and General Motors and no one at O'Brien Motors has the ability or authority to change the terms of the lease. Our only involvement in this situation was to allow the customer to drop off his "Spokane" lease in Walla Walla for eventual return to GM as opposed to returning to the original dealership some 150 miles away.
I am also aware that lessees receive many communications from GM in the months leading up to the termination date and I would suspect the issue of possible excess miles is reviewed in this correspondence.
This individual clearly exceeded the mileage allowances in their agreement and, therefore, they are the responsible party in this situation.
There is no reason O'Brien Motor's employees would represent otherwise.
Complaint: ***
I am rejecting this response because: Misty and I were aware of the miles on the vehicle. We had told Misty it was over the miles and if we had to pay we would not be purchasing a new vehicle from Obrien Chevrolet. The equinox was purchased from a dealership in Spokane three years prior, but Misty also advised us instead of driving over we could return the car at Obrian. My issue with this situation is we were told not once but twice from Misty, the mileage on the car did not matter and that we would not owe anything on the vehicle with three witnesses of this conversation. At this point I feel like Misty's information was given out purely with the intent of us buying a car from Obrian, so they could meet their quota. This was told to us multiple times, "We need to meet our quota and could we sign a contract today and do financing the next day- We will make sure you get financing." It is also very disappointing after I received the bill from GM and called Obrian to figure out what was going on- I was treated like this was a joke, I heard laughing from not only Misty but others in the background. Misty refused to speak to me and I was told Bill Obrian would be contacted and would be in contact with me. Obviously since this is the first time you're hearing about this- your employees are not giving you the whole story. I also contacted the Manager Troy and he advised me he was going to set up a meeting between Bill Obrian and myself. I waited two weeks without a call. I called Troy and asked when the meeting would be scheduled- he advised me that Bill said there was nothing that could be done. I advised him if we could not settle this, I would be going to the Revdex.com and hire a lawyer to further the situation. In conclusion, I feel like we were mis represented by Misty Carol in order to get a sale of a vehicle. I am very disappointed in Obrian, especially after purchasing four vehicles from Misty and the Obrian team.
Sincerely
Complaint: ***
I am rejecting this response because: I will contact a lawyer to pursue this further this is fraud by you sales person, and I will ask for mental stress and deduction of my credit, thats pretty bad when you back your employ for what she has told us in front of wittnesses, we will see what the lawyer says. thanks we will be hearing from you soon
Sincerely
In light of the threat of litigation, we will have no further comment.
I have a Buick enclave and it IS leaking freon. I've been to this particular dealer on 3 separate occasions. My "problem" has not changed, my vehicle had been "fixed" and filled and within 48 hours there is no longer freon in the vehicle. This is no small leak. However, this company has found repairs that conveniently fall under the warrantee. I expected better service and wanted them to hopefully find the same problem as the other company I went to previously found, but after their fix didn't work, they fixed the discharge hose (free2me). Yet, still not fixed. 97, 102. ....these are not temperatures I can do without air. The service manager tells me, she is not putting any more money in my vehicle. Are you serious?
Tel
Ms. brought her 2011 Buick Enclave with 142,000+ miles to our service department on June 10, 2019 reporting A/C not blowing cold. Note, we are an authorized Chevrolet Nissan dealership. The customer advised she had a service contract through United Car Care. Following usual procedure, the customer approved a standard inspection charge.
Diagnosis disclosed a compressor failure and her service contract approved replacement. Total cost, $1,133.91 of which the customer paid $145.74. The vehicle left with the A/C working.
June 27th, 19 days and approximately 2,000 miles later, Ms. advised the A/C had failed again. Diagnosis discovered a defective Freon Hose. Cost to repair was $298.27 and we fixed the issue at no cost to the customer.
July 30th, some 30+ days later, Ms. returned saying the system had failed again. We asked that she approve a standard inspection charge and she refused.
Given the age and complexity of this type A/C (it has both front and rear systems), it is not uncommon that there can be multiple issues causing failure(s).
We follow a policy of repairing vehicles at the lowest possible cost consistent with addressing an issue. Sometimes this can lead to repeated visits but usually results in lower repair bills for the customer as opposed to a “replacing everything” strategy.
In this case, further diagnosis is required to find the current problem.
Bill O’Brien
General Manager
O’Brien Chevrolet Nissan
l us why here...
I received an advertisement in the mail with two coupons. One did not say "Valid at participating dealerships" and the other did.
I was trying to claim the one that didn't not say it and O'Brien's did not honor the coupon for oil changes.
They did try to get me to purchase it out of town, but the out of town dealership wouldn't honor it because it was O'Brien's flyer and not theirs.
SUPER disappointed by this bad and misleading advertisement and O'Brien lost my business because they did not honor it.
Mr. and Mrs. received a *** national service mailer promoting tires; “buy 3 get the 4th for $1.00” and a package offer of 4 oil changes for $89.
O’Brien *** is an authorized *** tire dealer able to honor the tire offer.
The oil change promotion requires the purchase, for $89, a *** prepaid maintenance contract offered through *** Security+Plus service contract division. O’Brien *** does not offer Security+Plus contracts therefore, we are not in a position to sell the program.
Attempting to help the customer, we suggested the *** contact *** in hopes *** sells Security+Plus contracts. Once the contract had been secured, we or any *** dealer, would honor the promotion.
We apologize for any misunderstandings and stand ready to address any service concerns the *** have.