Chevron Oil Stop

Complaint: I am rejecting this response because: Oilstop simply does not want to be a business that stands by thier work and clearly they are just trying to defend themselvesAs Mr Hearld stated, the car was brought to a professional repair shop and they looked at the car and clearly stated the problem was due to lack of oil in the engineThere was hours between the oil change and the time the car blew upThe oil leak that Mr H [redacted] speaks of is very minor, as the repair shop clearly said that the leak would be impossible to cause 1/courts of oil to leak out in hours.After serveral calls to Oilstop and numerous calls toH [redacted] I finally got thier attention in this matterLike he said they tested the oil to see what oils were in it and if there was anything in the oil that shouldn't beAfter over a week they come back to say the oil in it was thier oil and the oil we put in itSo my question is this, how could they deny that the correct amount of oil was not put in the car at the time of service? So in response to Mr H [redacted] statement that I put things about my experiance with Oil stop on social media, of course I didI feel compelled to warn others of this placeI would want someone to tell meWhat bothered me most is they showed no remorse that my car was now junkThey offered me nothingNot even a refund of the oil changeNothingIf I have learned anything in my years on this earth it is that God does not like uglyI will continue to warn my fellow neighbors in Camarillo and surrounding areas of this place Regards, S [redacted]

Thank you for your inquiry and concern regarding complaint ID The complaint was reviewed and investigated once we were notified by the consumer on March 12, Several steps were taken and considered thoroughly before arriving at our final decision, which we understand was not the
favorable response the consumer was hoping to receive.When our Guest initially came in for service, both pre-service and post-oil levels were shown and documented on our work orderMost importantly, at the end of each service and prior to finalizing and printing our service invoice and work order, Oilstop Guests are verbally reminded as well as provided with a written statement that requires their signature, acknowledging that the engine dip stick was presented to them and was filled with __ quarts new oil up to full markThe Guest is aware of this part of our service, however; she says that since she was handling work emails at this particular part of the service process, she cannot confirm with certainty that the oil level was on the full mark.Oilstop’s service history for this particular vehicle dates back to January 15, The vehicle was brought in for service for the first time at 133,miles at around 4:pmThe pre-service oil level was checked, shown and documented; there was no oil reading on the dip stickAccording to the technical data for this vehicle, it requires quarts of oil to fillOn this particular visit, the engine was filled with quarts of new 5W-Chevron Supreme Engine Oil and an engine stop leak product called Engine SealerEngine Sealer is designed to swell leaking oil seals and therefore eliminate or significantly reduce oil leakageEach bottle contains FL OZ (ml), approximately quarts, which was recommended since upon inspection, oil seepage/leakage was observed by the downstairs technician.On the second visit, March 11, 2016, the vehicle had 136,miles and pre-service oil level was recorded as being one quart low before draining around 9:amThe oil seals were inspected and found still leakingEngine Sealer was once again recommended and installed at no charge based on the product’s Oilstop guarantee of acceptable resultsThe new oil fill at the end of service was quarts of new 5W-Chevron Supreme Engine Oil plus Engine Sealer quartsWe do not know if oil was added between the first and second service.On March 12, 2016, we received a call from our Guest explaining that the vehicle had stalled and was towed to her homeThe oil level was checked by our Guest and her husbandThey added oil, approximately quarts of Mobil motor oil they had in their garage, viscosity not disclosedOnce the engine was started, it made a loud noise, and they had the vehicle towed to a nearby repair shopThe mechanic at the repair shop was told about the recent oil change and the top-off of oil by the consumerThe mechanic concluded that the lack of oil caused internal engine damage and since the oil change was recently performed, advised our Guest to contact Oilstop.We know that the engine was filled to the full mark, the dip stick shown to the guest with the oil clearly on the full line when shown to the Guest, acknowledged and signed for by the Guest and was accurately recorded in the presence of our Guest on the date of serviceHowever, instead of denying the claim based on these facts alone and face losing trust with our Guest, additional steps were taken to insure we would be fair and just with our final decisionOn March 15, 2016, the Oilstop Camarillo store manager inspected the vehicle at the repair shopWe requested that the engine be drained of oil and approximately quarts was drained, not including oil remaining inside the oil filter, which was not removedOur Guest stated it was topped-off with quarts of oil, indicating that the vehicle had approximately quarts when engine noise wasnoticedA sample of this oil was taken and submitted for analysis to SGS Herguth Laboratories in San Francisco, California, to test for possible contamination which could indicate engine damage issues.While awaiting test results, Oilstop’s District Manager again visited and inspected the vehicle on March 22, He found that engine had been filled again with new oil, and there were again clear signs of continued oil seepagePictures were taken, and the mechanic was notified, as wellWe are not certain why the mechanic did not notice leaks, when the pictures are unbiasedly compellingSpark plugs were removed and inspected, as well as photographed for record keepingTypically, when an engine is run low on oil, pistons, piston rings, cylinder walls, rod bearings, main bearings, cam shaft and cam shaft bearings as well as other engine parts become damaged, oil escapes past the oil control rings and is burned along with gasoline in the combustion chambers when the spark plugs ignite the fuel, depositing a dark carbon material on spark plugs as the photos showThe oil test results from the lab were received on March 25, and were inconclusiveThey did not reveal much about fluid contamination but did confirmthe presence of aluminum, which is indicative of the wear mentioned abovePeriods of operating an engine with low oil levels leads to significant engine damage.Unfortunately, our Guest feels the information gathered and presented was not enough for us to retain her trust and expressed her intentions to notify Revdex.com, as well as pursue a legal remedy in small claims court prior to your letterShe has also significantly denigrated our company in various social mediaWe do hope that this can be resolved amicably, and we are spared of the effects of unjust accusations and defamation of character within our communityAnd, although we would very much prefer to avoid the inconvenience that often accompanies legal remedies, we simply, in the spirit of doing the right thing, cannot assume responsibility for damages we were not the cause of.The reason we always record the preservice oil level on every vehicle we service is that we want to avoid this kind of situationWhen a Guest arrives at Oilstop for service, we always check the oil level and show it to our Guest so that they are aware when there is no reading on the dip stickThis vehicle has significant miles on it and we have not as of this this date been given any service records previous to he first visit to Oilstop in January of this year when there was no oil reading on the dip stick and the vehicle had 133,miles on the odometer.I feel badly for our Guest, and have spent significant resources to be certain we make an honest and correct decisionWhen we cannot prove, to ourselves, that we have not caused someone damage, we pay for it because we are not completely certain of our informationWe would rather be wronged than to wrong another person.The accusations of this Guest are unfair and disproven in our investigation, If we found we did something wrong, we would have paid in full for this incidentOur staff members are well trained, honest, kind, thoughtful and respectful of all people and deserve an apology from this bitter and angry Guest.Sincerely yours,H*** ***Oilstop District Manager

Thank you for your inquiry and concern regarding complaint ID The complaint was reviewed and investigated once we were notified by the consumer on March 12, Several steps were taken and considered thoroughly before arriving at our final decision, which we understand was not the
favorable response the consumer was hoping to receive.When our Guest initially came in for service, both pre-service and post-oil levels were shown and documented on our work orderMost importantly, at the end of each service and prior to finalizing and printing our service invoice and work order, Oilstop Guests are verbally reminded as well as provided with a written statement that requires their signature, acknowledging that the engine dip stick was presented to them and was filled with __ quarts new oil up to full markThe Guest is aware of this part of our service, however; she says that since she was handling work emails at this particular part of the service process, she cannot confirm with certainty that the oil level was on the full markOilstop’s service history for this particular vehicle dates back to January 15, The vehicle was brought in for service for the first time at 133,miles at around 4:pmThe pre-service oil level was checked, shown and documented; there was no oil reading on the dip stickAccording to the technical data for this vehicle, it requires quarts of oil to fillOn this particular visit, the engine was filled with quarts of new 5W-Chevron Supreme Engine Oil and an engine stop leak product called Engine SealerEngine Sealer is designed to swell leaking oil seals and therefore eliminate or significantly reduce oil leakageEach bottle contains FL OZ (ml), approximately quarts, which was recommended since upon inspection, oil seepage/leakage was observed by the downstairs technicianOn the second visit, March 11, 2016, the vehicle had 136,miles and pre-service oil level was recorded as being one quart low before draining around 9:amThe oil seals were inspected and found still leakingEngine Sealer was once again recommended and installed at no charge based on the product’s Oilstop guarantee of acceptable resultsThe new oil fill at the end of service was quarts of new 5W-Chevron Supreme Engine Oil plus Engine Sealer quartsWe do not know if oil was added between the first and second serviceOn March 12, 2016, we received a call from our Guest explaining that the vehicle had stalled and was towed to her homeThe oil level was checked by our Guest and her husbandThey added oil, approximately quarts of Mobil motor oil they had in their garage, viscosity not disclosedOnce the engine was started, it made a loud noise, and they had the vehicle towed to a nearby repair shopThe mechanic at the repair shop was told about the recent oil change and the top-off of oil by the consumerThe mechanic concluded that the lack of oil caused internal engine damage and since the oil change was recently performed, advised our Guest to contact OilstopWe know that the engine was filled to the full mark, the dip stick shown to the guest with the oil clearly on the full line when shown to the Guest, acknowledged and signed for by the Guest and was accurately recorded in the presence of our Guest on the date of serviceHowever, instead of denying the claim based on these facts alone and face losing trust with our Guest, additional steps were taken to insure we would be fair and just with our final decisionOn March 15, 2016, the Oilstop Camarillo store manager inspected the vehicle at the repair shopWe requested that the engine be drained of oil and approximately quarts was drained, not including oil remaining inside the oil filter, which was not removedOur Guest stated it was topped-off with quarts of oil, indicating that the vehicle had approximately quarts when engine noise wasnoticedA sample of this oil was taken and submitted for analysis to SGS Herguth Laboratories in San Francisco, California, to test for possible contamination which could indicate engine damage issuesWhile awaiting test results, Oilstop’s District Manager again visited and inspected the vehicle on March 22, He found that engine had been filled again with new oil, and there were again clear signs of continued oil seepagePictures were taken, and the mechanic was notified, as wellWe are not certain why the mechanic did not notice leaks, when the pictures are unbiasedly compellingSpark plugs were removed and inspected, as well as photographed for record keepingTypically, when an engine is run low on oil, pistons, piston rings, cylinder walls, rod bearings, main bearings, cam shaft and cam shaft bearings as well as other engine parts become damaged, oil escapes past the oil control rings and is burned along with gasoline in the combustion chambers when the spark plugs ignite the fuel, depositing a dark carbon material on spark plugs as the photos showThe oil test results from the lab were received on March 25, and were inconclusiveThey did not reveal much about fluid contamination but did confirmthe presence of aluminum, which is indicative of the wear mentioned abovePeriods of operating an engine with low oil levels leads to significant engine damageUnfortunately, our Guest feels the information gathered and presented was not enough for us to retain her trust and expressed her intentions to notify Revdex.com, as well as pursue a legal remedy in small claims court prior to your letterShe has also significantly denigrated our company in various social mediaWe do hope that this can be resolved amicably, and we are spared of the effects of unjust accusations and defamation of character within our communityAnd, although we would very much prefer to avoid the inconvenience that often accompanies legal remedies, we simply, in the spirit of doing the right thing, cannot assume responsibility for damages we were not the cause ofThe reason we always record the preservice oil level on every vehicle we service is that we want to avoid this kind of situationWhen a Guest arrives at Oilstop for service, we always check the oil level and show it to our Guest so that they are aware when there is no reading on the dip stickThis vehicle has significant miles on it and we have not as of this this date been given any service records previous to he first visit to Oilstop in January of this year when there was no oil reading on the dip stick and the vehicle had 133,miles on the odometerI feel badly for our Guest, and have spent significant resources to be certain we make an honest and correct decisionWhen we cannot prove, to ourselves, that we have not caused someone damage, we pay for it because we are not completely certain of our informationWe would rather be wronged than to wrong another personThe accusations of this Guest are unfair and disproven in our investigation, If we found we did something wrong, we would have paid in full for this incidentOur staff members are well trained, honest, kind, thoughtful and respectful of all people and deserve an apology from this bitter and angry GuestSincerely yours,
H*** ***Oilstop District Manager

Complaint:
I am rejecting this response because: Oilstop simply does not want to be a business that stands by thier work and clearly they are just trying to defend themselvesAs Mr Hearld stated, the car was brought to a professional repair shop and they looked at the car and clearly stated the problem was due to lack of oil in the engineThere was hours between the oil change and the time the car blew upThe oil leak that Mr H*** speaks of is very minor, as the repair shop clearly said that the leak would be impossible to cause 1/courts of oil to leak out in hoursAfter serveral calls to Oilstop and numerous calls to
H*** I finally got thier attention in this matterLike he said they tested the oil to see what oils were in it and if there was anything in the oil that shouldn't beAfter over a week they come back to say the oil in it was thier oil and the oil we put in itSo my question is this, how could they deny that the correct amount of oil was not put in the car at the time of service? So in response to Mr H*** statement that I put things about my experiance with Oil stop on social media, of course I didI feel compelled to warn others of this placeI would want someone to tell meWhat bothered me most is they showed no remorse that my car was now junkThey offered me nothingNot even a refund of the oil changeNothingIf I have learned anything in my years on this earth it is that God does not like uglyI will continue to warn my fellow neighbors in Camarillo and surrounding areas of this place.
Regards,
S*** ***

Complaint: 11293244
I am rejecting this response because: Oilstop simply does not want to be a business that stands by thier work and clearly they are just trying to defend themselves. As Mr Hearld stated, the car was brought to a professional repair shop and they looked at the car and clearly stated the problem was due to lack of oil in the engine. There was 12 hours between the oil change and the time the car blew up. The oil leak that Mr H[redacted] speaks of is very minor, as the repair shop clearly said that the leak would be impossible to cause 2 1/2 courts of oil to leak out in 12 hours.After serveral calls to Oilstop and numerous calls toH[redacted] I finally got thier attention in this matter. Like he said they tested the oil to see what oils were in it and if there was anything in the oil that shouldn't be. After over a week they come back to say the oil in it was thier oil and the oil we put in it. So my question is this, how could they deny that the correct amount of oil was not put in the car at the time of service? So in response to Mr H[redacted] statement that I put things about my experiance with Oil stop on social media, of course I did. I feel compelled to warn others of this place. I would want someone to tell me. What bothered me most is they showed no remorse that my 2008 car was now junk. They offered me nothing. Not even a refund of the oil change. Nothing. If I have learned anything in my 37 years on this earth it is that God does not like ugly. I will continue to warn my fellow  neighbors in Camarillo and surrounding areas of this place. 
Regards,
S[redacted]