Chevron Station #355915

Review: I purchased a carwash for $6.00 on July 15, 2015 and returned on July 23, 2015 to use and the manager told me that the "code" had expired the previous day. He subsequently showed me an expiration date (7 days) on the receipt. I was not informed of any kind of expiration date when I purchased the carwash and I am appalled that Chevron can take my $6.00 after 7 days. I have contacted both the local retailer and Chevron and they have refused to help me.Desired Settlement: I would like a refund of my $6.00.

Business

Response:

Company states: Our receipt clearly says that the car wash is valid for 7 days. She contacted us after those days and we would have worked with her but she was rude with us and this issue brought up to corporate.

Consumer

Response:

I am rejecting this response because: I showed up one day after the expiration date, which I thought an expiration date on a gift certificate in the State of California was illegal, and spoke directly to the manager who said he had absolutely no control over anything that Chevron Corporation did in regards to expiration dates or expiration posting policies (of which there are absolutely none and I did ask the manager where those expiration dates were posted) at a Chevron Station and suggested that I contact Chevron Corporate directly and I asked for the contact telephone number which he then gave me. This independent Chevron retailer did not try to "work with me" in any way because I was pulled up with my car at the control panel for the carwash when this whole discussion took place and the manager could have let me have a carwash at that very moment by punching in a five digit code. I had to back out of the carwash with the manager walking off without another word. I then contacted Chevron Corporate who stated: "We would like to explain that an independent Chevron retailer doing business as MSS-PETRO, INC. owns this station. As the property owner, the independent Retailer is responsible for resolving any issue occurring on the station’s premises. We have forwarded your comments to the station retailer. We know that as a business owner who values you as a customer, they will counsel their station management to ensure that your concern will be addressed accordingly."I was subsequently never contacted by the independent Chevron retailer doing business as [redacted] who took my money and provided me nothing for that money. I have been patronizing this particular business for over 22 years and I am appalled by the treatment they have given me. Since I have only spoken to the manager once on the date I came to get my carwash when he dismissed me to contact Chevron Corporate there has never been a time when I was rude or anything other than perplexed by a business being able to take my money one day and stealing it on the eighth day. Chevron Corporate refuses to do anything about my complaint and [redacted] refuses to address my complaint and then tries to turn around and some how blame me for being "rude". By the way, I have purchased carwashes at this specific business over the years without incident and I have never seen any posting about expiration dates anywhere near or around the gas pumps where I pay for the carwashes.