I need to know the year make and model of the vehicle to give you an idea of how difficult the job actually wasthe employee was told by the service writer to let the customer know it wasn't just a simple headlight changesome vehicles require more time to change out the bulbthis customer has
already requested a full refund with her credit card
Complaint: ***I am rejecting this response because:Before I left the shop my fog light was not broke I just had my whole car redone body damage wise not only that my light bulb inside the fog light that got broke still worked in when I dropped my car off in 9/5/the day before it was taken into there shop it was pouring rain flooded streets so if the fog lens had been broken before they drove the car to fix the tire the light wouldn't have worked due to all the water getting into the lens the day I dropped it off common sense not only that the service guy who worked on my car agreed that my theory is right everyone knows that if he light bulb touches water it will what short out the road in pavement was yes still wet due to the rain the night before the fog lens glass was still inside the fog light in the bulb still worked is why I did get a phone call from someone claiming they were the manager and heard of incident in was willing to fix it to just bring my car in to get such work done I explained I stayed in Wasilla so it would have to be the following day which was 9/7/she said ok so this is why I filed a complaint I know for a fact my lens was not broke before the chevron serviced my one tire to be changed over to another tire the guy also called me to tell me he couldn't get my lug nuts off to change the tire in wanted me to tell him what he should do to get the lug nuts off there for I did he needed a mm socket with a 13/inch drive to remove my lug nuts then tried to make me pay for the lug nuts that he stripped to crap trying to force my lug nuts off the whole thing was ridiculous they charged me more for the labor then to get the tire changed from rim for one tire the company is full of crap in Fred u know *** well u called me a liar so yea I demand that fog light that your employee busted in even said yea maybe he did break itIt he was unaware of if he did or not I'm very strict in what in how my car like I walk around it every time I park it before I go in to a store and do the same before I get into my car so call it anal but I appreciate what I do have being that no one has helped me get anything I own today but me.Sincerely,*** ***
Complaint: [redacted]I am rejecting this response because: There hasn't been any follow up with me regarding the charge. In response to their question, this vehicle is a 2008 GMC Sierra. That has nothing to do with the issue though. The issue is that I was told it was going to be a quick job that didn't need to be pulled in the shop for (mind you it was 10 degrees out at this time). After the job was done the man told me he wanted $10 cash. When I told him I didn't have any cash, that is when I went inside where they then upped the price another $30. This could have been simply resolved by the business manager or owner calling me as I originally requested. I received no call back at any time. When I called back the second time to reach the owner, whomever answered the phone said I could not speak to the owner, and I could speak with the owners daughter whom is the manager I believe she said. But she never returned my call. Perhaps I would have understood better if a manager/owner would have called me to better explain what was happening. Sincerely,[redacted]
Subject: complaint id [redacted]On 9/6/16 Ms.[redacted] came in to repair wheel studs on the left rear tire of her vehicle. The vehicle wasn't driven more then 100 feet by our tech. the picture attached is the picture taken on the day of the complaint which clearly shows the fog lens had been broken long...
before we worked on it. There was absolutely no glass any where on our drive where the vehicle was parked or worked on.Also attached is the repair order which clearly states the work was done on the rear tire, completely opposite side of the fog lens, also the entire bill total was $112.80 not $275.00.At no point did any employee call her a liar, we simply stated there was absolutely no way it was broken here or broken by any of our employees.the scratches on her bumper were also obviously old, they did not appear to be fresh in any way.I was the person who had talked to her on the phone, and I am in fact the main manager here. I told her to bring the vehicle to the shop so I could take a look at it and if we had broken it we would definitely repair it. However, at the time of the phone call I was unaware the owner, Fred had already spoken with her on the day of the complaint. I do apologize for not knowing that she was already told we were in no way responsible for the broken light or the scratches on her bumper.Therefore we will not apologize for something we did not do or something we did not say.I do apologize that we lost a customer due to this unfortunate incident. please feel free to call me with any questions or need for clarifaction. Amelia S[redacted]Main Manager
Im sorry but I have to say we are going to have to agree to disagree. Fred never called her a liar and if ever we did damage a vehicle we always made it right. In this case we stand behind our decision not to fix the fog light.
I apologize for any miscommunication she received from any of our employees.
I need to know the year make and model of the vehicle to give you an idea of how difficult the job actually wasthe employee was told by the service writer to let the customer know it wasn't just a simple headlight changesome vehicles require more time to change out the bulbthis customer has
already requested a full refund with her credit card
Complaint: ***I am rejecting this response because:Before I left the shop my fog light was not broke I just had my whole car redone body damage wise not only that my light bulb inside the fog light that got broke still worked in when I dropped my car off in 9/5/the day before it was taken into there shop it was pouring rain flooded streets so if the fog lens had been broken before they drove the car to fix the tire the light wouldn't have worked due to all the water getting into the lens the day I dropped it off common sense not only that the service guy who worked on my car agreed that my theory is right everyone knows that if he light bulb touches water it will what short out the road in pavement was yes still wet due to the rain the night before the fog lens glass was still inside the fog light in the bulb still worked is why I did get a phone call from someone claiming they were the manager and heard of incident in was willing to fix it to just bring my car in to get such work done I explained I stayed in Wasilla so it would have to be the following day which was 9/7/she said ok so this is why I filed a complaint I know for a fact my lens was not broke before the chevron serviced my one tire to be changed over to another tire the guy also called me to tell me he couldn't get my lug nuts off to change the tire in wanted me to tell him what he should do to get the lug nuts off there for I did he needed a mm socket with a 13/inch drive to remove my lug nuts then tried to make me pay for the lug nuts that he stripped to crap trying to force my lug nuts off the whole thing was ridiculous they charged me more for the labor then to get the tire changed from rim for one tire the company is full of crap in Fred u know *** well u called me a liar so yea I demand that fog light that your employee busted in even said yea maybe he did break itIt he was unaware of if he did or not I'm very strict in what in how my car like I walk around it every time I park it before I go in to a store and do the same before I get into my car so call it anal but I appreciate what I do have being that no one has helped me get anything I own today but me.Sincerely,*** ***
Complaint: [redacted]I am rejecting this response because: There hasn't been any follow up with me regarding the charge. In response to their question, this vehicle is a 2008 GMC Sierra. That has nothing to do with the issue though. The issue is that I was told it was going to be a quick job that didn't need to be pulled in the shop for (mind you it was 10 degrees out at this time). After the job was done the man told me he wanted $10 cash. When I told him I didn't have any cash, that is when I went inside where they then upped the price another $30. This could have been simply resolved by the business manager or owner calling me as I originally requested. I received no call back at any time. When I called back the second time to reach the owner, whomever answered the phone said I could not speak to the owner, and I could speak with the owners daughter whom is the manager I believe she said. But she never returned my call. Perhaps I would have understood better if a manager/owner would have called me to better explain what was happening. Sincerely,[redacted]
Subject: complaint id [redacted]On 9/6/16 Ms.[redacted] came in to repair wheel studs on the left rear tire of her vehicle. The vehicle wasn't driven more then 100 feet by our tech. the picture attached is the picture taken on the day of the complaint which clearly shows the fog lens had been broken long...
before we worked on it. There was absolutely no glass any where on our drive where the vehicle was parked or worked on.Also attached is the repair order which clearly states the work was done on the rear tire, completely opposite side of the fog lens, also the entire bill total was $112.80 not $275.00.At no point did any employee call her a liar, we simply stated there was absolutely no way it was broken here or broken by any of our employees.the scratches on her bumper were also obviously old, they did not appear to be fresh in any way.I was the person who had talked to her on the phone, and I am in fact the main manager here. I told her to bring the vehicle to the shop so I could take a look at it and if we had broken it we would definitely repair it. However, at the time of the phone call I was unaware the owner, Fred had already spoken with her on the day of the complaint. I do apologize for not knowing that she was already told we were in no way responsible for the broken light or the scratches on her bumper.Therefore we will not apologize for something we did not do or something we did not say.I do apologize that we lost a customer due to this unfortunate incident. please feel free to call me with any questions or need for clarifaction. Amelia S[redacted]Main Manager
Im sorry but I have to say we are going to have to agree to disagree. Fred never called her a liar and if ever we did damage a vehicle we always made it right. In this case we stand behind our decision not to fix the fog light.
I apologize for any miscommunication she received from any of our employees.