Complaint: [redacted] I am rejecting this response because: There hasn't been any follow up with me regarding the chargeIn response to their question, this vehicle is a GMC SierraThat has nothing to do with the issue thoughThe issue is that I was told it was going to be a quick job that didn't need to be pulled in the shop for (mind you it was degrees out at this time)After the job was done the man told me he wanted $cashWhen I told him I didn't have any cash, that is when I went inside where they then upped the price another $This could have been simply resolved by the business manager or owner calling me as I originally requestedI received no call back at any timeWhen I called back the second time to reach the owner, whomever answered the phone said I could not speak to the owner, and I could speak with the owners daughter whom is the manager I believe she saidBut she never returned my callPerhaps I would have understood better if a manager/owner would have called me to better explain what was happeningSincerely, [redacted]
Subject: complaint id [redacted] On 9/6/Ms[redacted] came in to repair wheel studs on the left rear tire of her vehicleThe vehicle wasn't driven more then feet by our techthe picture attached is the picture taken on the day of the complaint which clearly shows the fog lens had been broken long before we worked on itThere was absolutely no glass any where on our drive where the vehicle was parked or worked on.Also attached is the repair order which clearly states the work was done on the rear tire, completely opposite side of the fog lens, also the entire bill total was $not $275.00.At no point did any employee call her a liar, we simply stated there was absolutely no way it was broken here or broken by any of our employees.the scratches on her bumper were also obviously old, they did not appear to be fresh in any way.I was the person who had talked to her on the phone, and I am in fact the main manager hereI told her to bring the vehicle to the shop so I could take a look at it and if we had broken it we would definitely repair itHowever, at the time of the phone call I was unaware the owner, Fred had already spoken with her on the day of the complaintI do apologize for not knowing that she was already told we were in no way responsible for the broken light or the scratches on her bumper.Therefore we will not apologize for something we did not do or something we did not say.I do apologize that we lost a customer due to this unfortunate incidentplease feel free to call me with any questions or need for clarifactionAmelia S [redacted] Main Manager
Im sorry but I have to say we are going to have to agree to disagreeFred never called her a liar and if ever we did damage a vehicle we always made it rightIn this case we stand behind our decision not to fix the fog light I apologize for any miscommunication she received from any of our employees
Complaint: [redacted] I am rejecting this response because: There hasn't been any follow up with me regarding the chargeIn response to their question, this vehicle is a GMC SierraThat has nothing to do with the issue thoughThe issue is that I was told it was going to be a quick job that didn't need to be pulled in the shop for (mind you it was degrees out at this time)After the job was done the man told me he wanted $cashWhen I told him I didn't have any cash, that is when I went inside where they then upped the price another $This could have been simply resolved by the business manager or owner calling me as I originally requestedI received no call back at any timeWhen I called back the second time to reach the owner, whomever answered the phone said I could not speak to the owner, and I could speak with the owners daughter whom is the manager I believe she saidBut she never returned my callPerhaps I would have understood better if a manager/owner would have called me to better explain what was happeningSincerely, [redacted]
Subject: complaint id [redacted] On 9/6/Ms[redacted] came in to repair wheel studs on the left rear tire of her vehicleThe vehicle wasn't driven more then feet by our techthe picture attached is the picture taken on the day of the complaint which clearly shows the fog lens had been broken long before we worked on itThere was absolutely no glass any where on our drive where the vehicle was parked or worked on.Also attached is the repair order which clearly states the work was done on the rear tire, completely opposite side of the fog lens, also the entire bill total was $not $275.00.At no point did any employee call her a liar, we simply stated there was absolutely no way it was broken here or broken by any of our employees.the scratches on her bumper were also obviously old, they did not appear to be fresh in any way.I was the person who had talked to her on the phone, and I am in fact the main manager hereI told her to bring the vehicle to the shop so I could take a look at it and if we had broken it we would definitely repair itHowever, at the time of the phone call I was unaware the owner, Fred had already spoken with her on the day of the complaintI do apologize for not knowing that she was already told we were in no way responsible for the broken light or the scratches on her bumper.Therefore we will not apologize for something we did not do or something we did not say.I do apologize that we lost a customer due to this unfortunate incidentplease feel free to call me with any questions or need for clarifactionAmelia S [redacted] Main Manager
Im sorry but I have to say we are going to have to agree to disagreeFred never called her a liar and if ever we did damage a vehicle we always made it rightIn this case we stand behind our decision not to fix the fog light I apologize for any miscommunication she received from any of our employees