Chevron USA, Inc.

Hello,
Thank you for your inquiry, regarding complaint #[redacted]
for [redacted]. Our Executive Resolution Team researched your concerns, and
I would like to share the results of the review with you.
Upon receipt of the complaint we immediately reached out to
our Benefit’s...

department to review the coordination of benefits (COB)
information on file. It was verified that based on COB guidelines, the
determination of the mother’s plan being primary was correct. After receiving
confirmation that the daughter is now residing with the father, we consulted
with our Legal department to ensure there would not be any issues with making the
plan primary based on the information provided.
Given the living arrangements for the daughter we have made
the COB change based on this updated information. The COB has been updated to
show the father’s plan as primary for the daughter effective March 01, 2016. We
spoke directly with the member yesterday March 15, 2016, to explain in detail
our findings and he was accepting of our resolution.
We take customer complaints very seriously and appreciate
you taking the time to contact us and giving us the opportunity to address [redacted] concerns. If you have any additional questions regarding this
particular matter, please contact the Executive Resolution Team at [redacted]
 
Thank you,
Ashley S.
Complaint and Appeal Consultant
Executive Resolution Team