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Reviews Chevy Chase Automotive

Chevy Chase Automotive Reviews (17)

Dear Sir or Madam: sans-serif;">Thank you for attempting to resolve this matter The pertinent facts are as follows: The dealership paid the following amounts: $for a DMV sales tax, $for DMV Regulation fee, and a $DMV Lien fee The total paid by the dealership is $1, (We also paid a $Out-of-State fee but the customer was not charged this amount) ** [redacted] paid the following: $in sales tax, and $in license and title fees The total paid by ** [redacted] is $ The difference between the amounts is $ However, as a customer courtesy, our dealership is willing to pay $toward ***’s tickets Therefore, ** [redacted] owes the dealership $ Attached, please find the documents to support the above facts My contact information is below if you have any questions about this matter I look forward to your reply [redacted] | Director of Sales CHEVY CHASE ACURA CHEVY CHASE NISSAN Wisconsin Avenue | Bethesda MD 20814Direct:###-###-#### Main: ###-###-####Email: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Mr***' operation continues to violate the quiet hours in the form of tow trucks delivering broken-down vehicles during prohibited times You don't have to take my word for it, since Mr [redacted] admits this point when he writes "after hour deliveries have been reduced to a rare few in the last year." His characterization of these events as "rare" is inaccurate, as they occur several times per month But what is not in question is that Mr [redacted] continues to regularly violate the quiet hoursHis most recent message also contains a number of factual errors and other misleading statements I will address a few of them: [redacted] The issue is ALL violations of the quiet hours, regardless of whether they are deliveries of new vehicles or tow trucks drop offs of broken-down vehicles Mr***' most recent explanation focuses on deliveries of new vehicles and only mentions in passing tow trucks dropping off broken-down vehicles But the reality is that any/all of the above, if they occur during quiet hours, are violations [redacted] He claims to have no control over which towing companies drop off vehicles at his facility This is puzzling, to use Mr***' term, since there must be some record of which firms drop off which vehicles Regardless, if Mr [redacted] really had a zero-tolerance approach to violations, then he could close his facility to all deliveries during quiet hours, and then no trucks of any kind could drop off vehicles at his operation But he chooses not to do so because he wants the revenue More importantly, Mr***' implausible claim of having no control over this process is irrelevant: a violation of the quiet hours is a violation of the quiet hours It is Mr***' responsibility to comply with the law; he cannot simply throw up his hands and say that there is no mechanism for him doing so [redacted] He confuses progress with resolution, and mischaracterizes third parties' views of his business' compliance with the quiet hours I have been patient and acted in good faith throughout this process I have given Mr [redacted] credit for *improving [redacted] his compliance with the law But after 2+ years of living with his firm's recurring violations, it is clear that he has not resolved these violations Furthermore, he misrepresents that County DEP's position The County DEP notes his operation as a repeat offender The reason the County DEP did not fine him during the most recent violation by a new-car delivery truck had nothing to do with any supposed improvements in his business' compliance with the law Rather, as I noted in my previous message, it was the result of a jurisdictional technicality (the DEP cannot address idling violations), but they acknowledged that this event violated the quiet hours The County DEP also stands by, ready to fine Mr [redacted] for future violations that fall within its jurisdiction And they conceded that Mr [redacted] has refused to prohibit after-hours deliveries/drop-offs from tow trucks [redacted] He seems to characterize himself as the well-intended victim here, and me as the implacable troublemaker This is perplexing and inverted, since his operation continues to break the law in ways that disrupt the community in general and my life in particular * Mr [redacted] seems to arrogate to himself the right to consider certain matters open versus closed This is rather ambitious, since the quiet hours apply to everyone throughout those quiet hours, regardless of whether they consider matters open or closed Throughout this process, I have been more than fair and patient with Mr*** In this spirit, I am happy to confirm some of Mr***' points below Unfortunately, the most important point - his operation's violations of the quiet hours - remains acutely problematic [redacted] Yes, I requested a discount from Mr [redacted] for some body work, and he kindly granted it Unfortunately, his operation was incapable of executing on the basics of a transaction: nobody returned my numerous emails or phone calls around 9/15/16, so I could not move ahead with him One can draw a parallel here between Mr***' handling of the discount and adherence to the quiet hours: the intentions may be good, but the execution falls short, and execution is what matters [redacted] Yes, I have acknowledged previous improvements in Mr***' compliance with the quiet hours - but these improvements were a long time ago, and in recent months, the violations have become more persistent Past progress is great, but it does not excuse more recent violations of the quiet hours [redacted] Correct, I am not a customer of Mr***' organization, because, as noted above, his firm's lack of responsiveness prevented us from doing business together Regardless, as I noted in my previous message, the Revdex.com is relevant here because of its role in ensuring the integrity of interactions between businesses and customers/communities I harbor no ill will towards Mr [redacted] or his business; I wish them well I simply want them to respect the quiet hours Regards, [redacted] ***

I would love to give a zero star, but I guess I can't! Worst sales experience in my lifeThey only gave partial information alwaysHours wasted to finally get to a print out of costThey would not let me compare lease vsbuy options--only gave me partial informationThey would not let me even take the printouts home so I could put it in a spreadsheet to compareThe bottom line was that the price they showed me for leasing was twice (twice) what P***t N*** in A*** (my comparator) quotedTwice! I don't care what they want to try to sell the car to me for, but I really wish they did not waste all of the hours to get to the numberSo beware of wasted time and expensive deal at the end!

From: *** *** Date: Sat, May 21, at 5:PMSubject: complaint #***To: "***" , "***" I would like to cancel complaint #***, it has been
resolved.Thank You*** * ***

From: *** *** Date: Thu, Feb 5, at 10:AMSubject: CID# ***To: "*** *** (***)" Cc: *** *** , *** ***
Dear Ms***,Attached is a response to Mr*** *** complaintThere is a delay in responding due to the fax being sent to John B***’ fax while he was out of town for days. Please don’t hesitate to call me should you have any questions. SamSam W***, Vice President/PartnerChevy Chase Acura Nissan
To the appropriate persons,I am writing in response to a complaint filed by Mr*** ***I apologize for the delay, as I wasonly made aware of the issue today, Feb4, 2015.Mr*** first brought his car to our shop after damaging his car in a ditchAfter the initial assessmentof the vehicle, our technicians replaced the bumper, lower tie bar, radiator, AC condenser, hood, leftfender, right front wheel, left front suspension, and power steering pumpInitially, the insurancecompany denied the request to replace the power steering pump as there was evidence of previousleakage with no noticeable impact marksHowever, at the customer’s insistence, it was added to theclaim and replaced.Shortly after the car left our shop, the estimator that had previously handled Mr***’s claim, Brian***, was notified that the customer’s engine had overheatedHe suggested that the customer stop hiscar and have it towed back to the body shopOnce the car was inspected, it was noted that there wasan air pocket in the cooling systemThe air pocket was bledMore coolant was added to the coolingsystem then circulated a full cycle to verify that there were no more air pockets in the systemTheprocedure of circulating the coolant through the cooling system requires that the cooling fan turn onand off twice, completing a full cycleThe customer was notified that his car was ready and came to pickit upBefore leaving the shop, Mr*** brought up his concern that there was an issue to the powersteering systemThe insurance company was called and the rack and pinion was replaced, along withthe left headlight assembly.Approximately after a week, Mr*** called the shop againHe stated that he noticed the engine wasoverheating againThe car was brought back inOur technicians verified that there were no issues withthe coolant levelIt was noticed, however, that the cooling fan was not operating as it shouldAfterrunning diagnostic tests on the electrical system of the car, it was found that the fuse for fan relay wasmissingThe part was then replacedIt is unsure how the fuse went missingHowever, if the fuse hadbeen missing since the car had been picked up, the engine would have overheated almost immediately,not a week laterAlso, as mentioned above, our technicians ran the coolant through the cooling systemfor a full cycle to verify its lack of air pocketsThis could not have been done if the fuse had not been inplace.After another week went by, Mr*** dropped his car off at the shop again, complaining that theengine was overheating- yet againHe spoke with Brian ***, who escalated the issue to his manager,Mike D***The technicians were not able to recreate engine overheating, and it was suspected thatthere may have been electrical issues/damage to the carThe customer was then referred to a Subarudealership.In regards to Mr***’s request for monetary compensation, we feel that our shop is not responsiblefor the damage to the car’s head gasketThe 4-cylinder, liter engine, is known to have head gasketissuesThis, along with the fact that the car is a model with 150,miles at the time of repair,makes it very unlikely that the damage to the head gasket was caused by engine overheating-especiallysince the car had not been driven far before the issues was uncoveredAlso, please note that a damaged or blown head gasket could cause coolant to burn, creating lower levels of coolant in thecooling system, which in turn creates an air pocket.Side note: Upon further research of the Subaru Legacy, there was an advisory posted in February offor some of their vehicles, titled, “According to Subaru Bulletin Number: WVB-12, SUBJECT:Radiator Cooling Fan Relay #2.” In this post, from the Legacy Owners Association, “The original RadiatorCooling Fan Relay #installed on affected vehicles may create an electrical surge to the radiator coolingfan circuit within the Engine Control Module (ECM)The electrical surge may damage the ECM coolingfan circuit and cause the radiator cooling fan to run continuously whenever the engine is running.”We are aware that Mr*** is unhappy about the amount of money spent on repairing his vehicle,and understand the inconvenience he has been through- having to find other means of transportationwhile his car remained in the shopHowever, we do not think that the head gasket damage was due toany work done while the car was in our care and cannot justify the monetary compensation that is beingrequestedIf there is need for further information or clarification, please let us know

Date: Fri, Dec 2, at 12:PMSubject: Revdex.com compliant # ***To: "***" Mr***, thank you for speaking with me todayBelow is an email from the Montgomery County DEP that shows the resolution of the case with Mr***The DEP
and I consider that matter closedMr*** is welcome to continue to communicate with me if he has any further issues with my business *** B CHEVY CHASE ACURA*** *** AvenueBethesda, Maryland 20814###-###-#### (main)###-###-#### (cell)[email protected]
Sent: Friday, November 18, 8:AMTo: *** ***Subject: DEPC Case #2016 ***, Thank you for supplying the photographs These were helpful to determine the type and time of delivery Chevy Chase Automotive continues to take noise issues seriously and address neighbor’s concerns. I am requesting that Chevy Chase Automotive post one additional sign on *** Drive, similar to those in the alley, just under the “no deliveries in service lane” sign. Thank you for your continued efforts to reduce nighttime noise, Gretchen E

I brought my car in a few weeks ago because it was making a really bad noiseIt ended up being the differential, which needed to get replacedThey made the replacement and one day later as I was going to enter GWP, my car/gear just did not respondI had to leave my car overnight because it was not able to be driven at allNext day after I towed my car to the dealer, I was told that the replacement had failedThis could've caused a really bad accident if I would've made it to the highwayHow was this missed? After they fixed the failure piece my car mileage was not reading correctly and when the gas tank is filled, it doesn't show as it is fullIt bounces the numbers back and forth and it will show full and then not full againWhen I brought this to the attention of the guy who helped, all I got was a "Sorry"How can anyone trust bringing their car back to this dealer? I came in to fix one problem and when I got my car back, I had a new oneSo now, I have to think if I want to deal with them having the audacity of charging me to look and fix thisVery careless customer serviceI'm debating if I should even bring my car back in to have them look at what they set off and "fix" itI could very well leave with another new issueI never had an issue with my mileage reading until I got my car back from Nissan Chevy ChaseI dislike writing these kind of reviews, but I don't grow money on a special tree and this is a pain to keep having to go back and forth to a dealer to fix a problem I never had until they gave me my car back

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Mr. [redacted]' operation continues to violate the quiet hours in the form of tow trucks delivering broken-down vehicles during prohibited times.  You don't have to take my word for it, since Mr. [redacted] admits this point when he writes "after hour deliveries have been reduced to a rare few in the last year."  His characterization of these events as "rare" is inaccurate, as they occur several times per month.  But what is not in question is that Mr. [redacted] continues to regularly violate the quiet hours.
His most recent message also contains a number of factual errors and other misleading statements.  I will address a few of them:  
*  The issue is ALL violations of the quiet hours, regardless of whether they are deliveries of new vehicles or tow trucks drop offs of broken-down vehicles.   Mr. [redacted]' most recent explanation focuses on deliveries of new vehicles and only mentions in passing tow trucks dropping off broken-down vehicles.  But the reality is that any/all of the above, if they occur during quiet hours, are violations.  
 
* He claims to have no control over which towing companies drop off vehicles at his facility.  This is puzzling, to use Mr. [redacted]' term, since there must be some record of which firms drop off which vehicles.  Regardless, if Mr. [redacted] really had a zero-tolerance approach to violations, then he could close his facility to all deliveries during quiet hours, and then no trucks of any kind could drop off vehicles at his operation.  But he chooses not to do so because he wants the revenue.  More importantly, Mr. [redacted]' implausible claim of having no control over this process is irrelevant: a violation of the quiet hours is a violation of the quiet hours.  It is Mr. [redacted]' responsibility to comply with the law; he cannot simply throw up his hands and say that there is no mechanism for him doing so.  
 
*  He confuses progress with resolution, and mischaracterizes third parties' views of his business' compliance with the quiet hours.  I have been patient and acted in good faith throughout this process.  I have given Mr. [redacted] credit for *improving* his compliance with the law.  But after 2+  years of living with his firm's recurring violations, it is clear that he has not resolved these violations.  Furthermore, he misrepresents that County DEP's position.  The County DEP notes his operation as a repeat offender.  The reason the County DEP did not fine him during the most recent violation by a new-car delivery truck had nothing to do with any supposed improvements in his business' compliance with the law.  Rather, as I noted in my previous message, it was the result of a jurisdictional technicality (the DEP cannot address idling violations), but they acknowledged that this event violated the quiet hours.  The County DEP also stands by, ready to fine Mr. [redacted] for future violations that fall within its jurisdiction.  And they conceded that  Mr. [redacted] has refused to prohibit after-hours deliveries/drop-offs from tow trucks.  
 
* He seems to characterize himself as the well-intended victim here, and me as the implacable troublemaker.  This is perplexing and inverted, since his operation continues to break the law in ways that disrupt the community in general and my life in particular.  
 
* Mr. [redacted] seems to arrogate to himself the right to consider certain matters open versus closed.  This is rather ambitious, since the quiet hours apply to everyone throughout those quiet hours, regardless of whether they consider matters open or closed.  
 
Throughout this process, I have been more than fair and patient with Mr. [redacted].  In this spirit, I am happy to confirm some of Mr. [redacted]' points below.  Unfortunately, the most important point - his operation's violations of the quiet hours - remains acutely problematic.
 
*  Yes, I requested a discount from Mr. [redacted] for some body work, and he kindly granted it.  Unfortunately, his operation was incapable of executing on the basics of a transaction: nobody returned my numerous emails or phone calls around 9/15/16, so I could not move ahead with him.  One can draw a parallel here between Mr. [redacted]' handling of the discount and adherence to the quiet hours: the intentions may be good, but the execution falls short, and execution is what matters.
 
* Yes, I have acknowledged previous improvements in Mr. [redacted]' compliance with the quiet hours - but these improvements were a long time ago, and in recent months, the violations have become more persistent.  Past progress is great, but it does not excuse more recent violations of the quiet hours.
 
* Correct, I am not a customer of Mr. [redacted]' organization, because, as noted above, his firm's lack of responsiveness prevented us from doing business together.  Regardless, as I noted in my previous message, the Revdex.com is relevant here because of its role in ensuring the integrity of interactions between businesses and customers/communities.  
 
I harbor no ill will towards Mr. [redacted] or his business; I wish them well.  I simply want them to respect the quiet hours.
Regards,
[redacted]

The complaint issued by [redacted] should solely be address by [redacted] Motor Credit. All fines and/or penalties pertaining to a lease are only assessed by [redacted] Motor Acceptance Corp. [redacted] also mentioned his dissatisfaction with their customer’s service center in Dallas. The inspections and...

notifications process is done exclusive by them without any involvement from the dealer. The responsibility of Chevy Chase Automotive pertains to storage logistics for leased vehicle.Please feel free to contact me to further discuss this matterRespectfully,Kaveh J
Director of Sales

Dear Sir or Madam:
 
sans-serif;">Thank you for attempting to resolve this matter.  The pertinent facts are as follows:
 
The dealership paid the following amounts: $755.19 for a DMV sales tax, $355.00 for DMV Regulation fee, and a $10.00 DMV Lien fee.  The total paid by the dealership is $1,120.19.  (We also paid a $130.00 Out-of-State fee but the customer was not charged this amount). 
 
**. [redacted] paid the following: $268.23 in sales tax, and $200.00 in license and title fees.  The total paid by **. [redacted] is $468.23.
 
The difference between the amounts is $651.96.  However, as a customer courtesy, our dealership is willing to pay $200.00 toward **. [redacted]’s tickets.
Therefore, **. [redacted] owes the dealership $451.96.
 
Attached, please find the documents to support the above facts.  My contact information is below if you have any questions about this matter.
I look forward to your reply.
 
 
[redacted] | Director of Sales CHEVY CHASE ACURA
CHEVY CHASE NISSAN
7725 Wisconsin Avenue | Bethesda MD 20814Direct:###-###-####
Main:  ###-###-####Email: [redacted]

[redacted] Complaint ([redacted])On the first attempt to deliver the vehicle to Mr. [redacted] he advised us that there was steam coming from under the hood. This can occur often times, after the car is washed and was misdiagnosed by the Asst. Body Shop Manager at first glance. Upon further review...

we found that the radiator that was installed had a slight leak causing the steam. This was remedied by our body shop immediately. The radiator which was authorized for installation by Ameriprise Insurance was a non-OEM radiator and is not of the same quality as the original equipment part.Mr. [redacted] contacted the dealership on multiple times to speak with Mike D[redacted] and/or Aaron Z[redacted] after picking up his vehicle after the radiator was replaced on 12/3/15. Calls were returned to the client and eventually Aaron and Mr. [redacted] were able to connect and discuss his concerns in more detail. Aaron arranged a time for Mr. [redacted] to come in on 3/22/16 to the service department to have the horn, fuel mpg, and the battery concerns inspected. We provided Mr. [redacted] with an [redacted] loaner vehicle at no cost to him while it was here to be inspected. At that time we found that the low tone horn was not operating as designed. We diagnosed that the Hands Free Link (HFL) unit was defective and causing the engine battery to require a jump start. There were no items on the vehicle that stood out as needing replaced to increase the vehicles fuel economy other than the engine air filter. The client was advised of the recommended repairs on the HFL unit and the air filter yet he declined them at that time. Mr. [redacted] was advised that we cannot justify telling his insurance company that neither the air filter nor the HFL unit were defective as a result from the accident. We advised Mr. [redacted] it may be best that he contact his insurance company and request to have these items replaced. Their agent contacted Aaron and he gave them the results of the diagnosis.Diagnostic results as follows:During the collision appraisal the appraiser identified that the high tone horn was damaged and should be replaced. This replacement was performed originally under the insurance claim. Upon further review with the client, we diagnosed that the low tone horn was not damaged but was not operating as designed. This was causing the difference in the sound of the horn. Chevy Chase Collision Center covered the repair cost ($92.82 as a goodwill gesture).We performed a standard load test on the engine battery and it passed. We performed a parasitic draw test on the vehicles electrical system. This test revealed that the hands free link unit was staying on intermittently when it should be turned off. This was causing an excessive draw on the engine battery causing it to require a jump start. We were asked by an Ameriprise Insurance agent if we felt that this was related to the accident and advised that we did not feel it was. Aaron suggested to the agent that they involve a manager or adjuster review the claim to have an outside opinion. They claims manager reviewed the clients concern and our findings and made the ultimate decision that the HFL unit was in no way related to the accident and therefore they denied our supplement request. After several phone conversations with both Mr. [redacted] and his insurance company Aaron agreed to cover the cost of disconnecting the HFL unit ($148.25) as a onetime goodwill per Mr. [redacted]s request to prevent further draw issues. Mr. [redacted] came to pick up his vehicle on 4/1/16 after the HFL unit had been disconnected. He cameshortly before store closing and notified the cashier that the A/C was not working as designed. Thecashier left a note for Aaron of the concern and the vehicle was left until 4/2/16 to be diagnosed. Aaron checked the A/C system in the morning and afternoon to find on both attempts that the system wasworking as designed. He returned to pick up his vehicle and waited in the service lane for almost 30minutes trying the A/C system. The [redacted] Service Manager demonstrated to Mr. [redacted] how the A/Csystem was working.Mr. [redacted] called back later that evening and stated that the A/C was blowing warm again. Mr. [redacted]expressed his feeling that the disconnecting of the HFL unit had caused his issue with the A/C system.After explaining that the two components are not on the same network and are in different locations onthe car he went on to say that we had deliberately disabled his A/C system. At that time Aaron instructed Mr. [redacted] that we have done all were are going to do for him and if he feels like we are notbeing truthful with him that he should take his vehicle to another repair shop for another opinion.Chevy Chase [redacted] agreed to cover two repairs in the amount of $241.07 and provided Mr. [redacted] witha complimentary [redacted] Loaner car for 12 days ($54.95 x12 days =$659.40) while it was being diagnosedand while his insurance company was investigating his concerns.Please see attached email correspondence.Chevy Chase [redacted] has made multiple considerations and accommodations for Mr. [redacted] and feels thatMr. [redacted] is making an unfounded and unreasonable claim.

Review: Chevy Chase Automotive completed the body work on my daughter's 2013 Nissan Altima. The repair job was inferior at best. We had to return on several occasions prior to taking possession of the vehicle to ask for work to be completed. The car still has an odor, from which was originally there. The paint is not the same color throught the car and is extremely noticeable. Lastly the repair work was inferior as the details on finishing touches were not done to satisfaction. I complained to the service manager and the company president for that division. I never received any response from anyone, except to tell me that the shop would not do anything else to fix the repair.Desired Settlement: A credit to be used towards services, partial refund to get it repaired somewhere else.

Business

Response:

[redacted]. [redacted]'s vehicle was apparently stolen and defacated in. Chevy Chase Automotive Collision Center repaired the vehicle as per the estimate and approval from [redacted]. The vehicle was inspected by [redacted] ([redacted] Adjuster). The condition of the vehicle was deemed satisfactory. Any disputes the insurance claim must be started with [redacted] Insurance. The claim was paid by the insurance company, we can't refund anything since repairs have been paid by 3rd Party.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have received and reviewed the response from Chevy Chase Cars regarding the body shop repair work performed not to my satisfaction. [redacted] has not taken any liability for the repair work done to the car since it was not repaired at a [redacted] facility. The ownest of the work product is on Chevy Chase Cars to deliver a car to the customer that is in the same condition prior to the accident. This is what that contractly agreed to do. The items performed on the estimate were not done adequately or correctly.

The car has been taken to a reputable shop with many years experience and they have provided an estimate of what is needs to be done to correct the items not repaired properly by Chevy Chase Cars. I would like to submit this estimate to Chevy Chase Cars to be addressed. The shop owner of the body shop that performed the estimate attempted to contact [redacted] in the body shop to discuss the repairs needed. He did not agree to work through to resolve the matter nor to visit the shop to view the corrective measures needed.

At this point, the only way to resolve this matter is to for Chevy Chase to understand the car still had many issues when we took final delivery. It doesn't matter who paid for the car, the repair work was done subpar at best. There was overspray issues, the bumper not attached properly, paint color issues, and the list goes on. This car was urchased brand new from their showroom less than six months ago and now the car has lost its value. We trusted Chevy Chase Cars and returned to allow them to do the body shop work, thinking that they would deliver us a good work product. This just didnt' happen.

I will forward the estimate under separate cover. Will someone please step up and realize that you have wronged your customer and it has nothing to do with [redacted].

Regards,

Business

Response:

In response to the rejection;

Chevy Chase Automotive Collision Center is a [redacted] repair facility. [redacted] Adjuster [redacted] inspected and approved work performed. The vehicle was a theft recovery that was dammaged on both side of the vehicle. The vehicle was also defacated in. The vehicle was repaired as per [redacted] estimate as well as detailed and deodorized. Chevy Chase Automotive will be happy to address any issues [redacted] has with the repairs.

Service Director

Chevy Chase Automotive

Review: I had a very unpleasant experience at Chevy Chase Acura. I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk with my wife, and do some on-line research, and indicated I could work with $4-5000 and e-mailed them. I explicitly asked them to let me know if they could not work with those numbers, and just to let me know. Instead, I was told they could, and to come in. When I got there, they tried to sell me a new car for much more money, then told me my e-mail communication did not matter, it was their "business practice" to have people come in. I was told I should speak with the General Sales Manager the next day. After a long discussion, he indicated he would speak with the owner about the case, and get back to me the next day. He called me today, and told me that he could do nothing with the promised 2013, and the best he could do with a 2012 is a difference $6500 + taxes, etc.. He never mentioned if he even spoke with the owner, so I believe that I am just being manipulated again. I am wondering if this occurred because I am a servicemember, and I told them I was leaving town soon. The sales manager mentioned to me that car sales has a bad reputation, and I certainly understand why. I wrote a letter to the owner, and asked him to contact me, but that did not happen either.Desired Settlement: I would like to have the deal as represented to me - trade in my 2011 TL and purchase the 2013 TL with tech package for an additional $4-5000. If they can't sell the certified 2013 used, at this point, I think they should offer a new 2013 for the same price due to their poor business practices and the manipulation that has gone on for the past several days.

Business

Response:

See Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This was not a simple case of miscommunication. The e-mails were clear on what my offer was, and the e-mails I got back were clear that they

were something that could be worked on. If my offer was not acceptable, it should have been made clear in responses back to me. It was quite obvious when I got to the car dealer, they had

I would love to give a zero star, but I guess I can't! Worst sales experience in my life. They only gave partial information always. Hours wasted to finally get to a print out of cost. They would not let me compare lease vs. buy options--only gave me partial information. They would not let me even take the printouts home so I could put it in a spreadsheet to compare. The bottom line was that the price they showed me for leasing was twice (twice) what P[redacted]t N[redacted] in A[redacted] (my comparator) quoted. Twice! I don't care what they want to try to sell the car to me for, but I really wish they did not waste all of the hours to get to the number.
So beware of wasted time and expensive deal at the end!

Review: I am currently an Iowa resident, and serve in the United States Air Force. On 02 December 2013, I leased a brand new [redacted] from Chevy Chase Automotive; [redacted] MD [redacted]. Prior to 12 February 2014, I was assigned to the National Capital Region and resided in Washington, D.C.

The temporary tag issued to me by the dealership expired on 1 February 2014. It was not until 26 February 2014, that the dealership called me to let me know my plates were in for pickup. Since I am not in the area, I sent someone on my behalf to pick up the plates. When they got there, Chevy Chase told them I was $651.00 short. This was unknown to me. I had signed two leases, as the first one was too high and Chevy Chase had to redo it to adjust for my tax, title, and license. I asked **. [redacted], Finance Director, to send me an e-mail with an itemized invoice showing where I was $651.00 short. He sent me an invoice, and in pencil at the top of it, was “Short, $651.00.” I, of course, immediately questioned this and emailed **. [redacted] back. I never received a response, and followed up on 2 March 2014. After I did not receive a response to my second email, I called Chevy Chase and asked to speak with a manager. I spoke with **. [redacted]. He told me he would look into it, and call me back. He also told me any tickets I received, they would gladly take care of them. I never received a phone call back. I then called [redacted] Consumer Affairs, on 11 March 2014. I filed a complaint, case # [redacted] with [redacted] Consumer Affairs at ###-###-####. I generally speak with [redacted], extension [redacted].

[redacted] Consumer Affairs reached out to the dealership, and finally called me back stating I was charged $200.00 for them getting my plates, and the rest of the difference was for taxes. He also told me since the issue involved Iowa state taxes, that I would have to pay that amount. I have no problem paying the taxed amount. However, [redacted] never provided me with an itemized receipt even after I called [redacted] Consumer Affairs. I really do not know what I am being charged for, etc. I then called [redacted] Consumer Affairs back and told them I do not think it is fair I am being charged $200.00 for a service that was not provided (me getting my plates by 1 February 2014). I also told them no one from the dealership has reached out to me. They took my information, and called the dealership. I am constantly in contact with [redacted] Consumer Affairs, and have not received any final resolution on this matter. As a direct result of their lack of diligence, I have received $200.00 worth of tickets for failing to display current tags.

I want Chevy Chase to pay the $200.00 fee for not getting me my plates in a timely manner, and also to pay me the $200.00 in tickets I have received so far due to them not trying to resolve this issue in a timely manner.Desired Settlement: Chevy Chase [redacted] pay the $200.00 for the tickets I have received in DC for failure to display current tags. Also, Chevy Chase pay the $200.00 fee charged to me for my tax, title, license as they did not complete the service by the date my Temporary Tag expired (1 February 2014). Chevy Chase did not contact me, and let me know my plates were in until 26 Feb 2014.

Business

Response:

Dear Sir or Madam:

Thank you for attempting to resolve this matter. The pertinent facts are as follows:

The dealership paid the following amounts: $755.19 for a DMV sales tax, $355.00 for DMV Regulation fee, and a $10.00 DMV Lien fee. The total paid by the dealership is $1,120.19. (We also paid a $130.00 Out-of-State fee but the customer was not charged this amount).

**. [redacted] paid the following: $268.23 in sales tax, and $200.00 in license and title fees. The total paid by **. [redacted] is $468.23.

The difference between the amounts is $651.96. However, as a customer courtesy, our dealership is willing to pay $200.00 toward **. [redacted]’s tickets.

Therefore, **. [redacted] owes the dealership $451.96.

Attached, please find the documents to support the above facts. My contact information is below if you have any questions about this matter.

I look forward to your reply.

[redacted] | Director of Sales

CHEVY CHASE ACURA

CHEVY CHASE NISSAN

7725 Wisconsin Avenue | Bethesda MD 20814

Direct:###-###-####

Main: ###-###-####

Email: [redacted]

Review: A 2012 Nissan Murano was offered on [redacted] and the dealer's website at the price of: $29,349. After a prolonged sales pitch the sales manager told us that the car could not be offered at the price because that was only available with the price incentives for military and recent college grads. The price would be more than 1,000 dollars more. He said that it was not the store's fault but it was nissan corporate policy. Note, no one ever asked us if we were military or recent college grad. The explanation from the sales manager seemed entirely fictitious and unrealistic. Essentially they didn't want to let us buy the car at their advertised price.

This is deceptive adverstising nowhere on the website does it list that the store will in fact not honor the price that it lists its cars for sale at: [redacted].

The salesperson we dealt with also acknowledged that it did not make a lot of sense in the advertising since their was no indication that the price required some special incentives.Desired Settlement: Stop being unethical in your advertising. It is irresponsible and wrong.

Business

Response:

See attachment or check attachment tab.

Review: My car was sold on June 24, 2013. I soon discover there was no vehicle manual, poor detailing and the SiriusXM expired in less than a month and a half. Prior to leaving with my car on June 24, 2013, I soon noticed that there was no manual in the club compartment. I asked my salesman to order me one. Before I left he said one had been ordered. As part of my car loyalty program, I receive free washes, so I take my car to be washed once a week. I would occasionally stop by to see if the manual was in and the salesman would avoid the question. He would fail to follow-up or return my call and provide a status on the manual. Long story short, I have yet to receive a manual. On one occasion, I explained that they must not have detailed my car thoroughly following the purchase, because I dropped my keys between the seat one day and when the keys were retrieved they had a chewed piece of gum on them. I had not chewed gum in the car, so it must have happen while the car was on display in the showroom. My salesman did a quick clean to the inside, but did not have time to fully detail the inside like I should have received prior to leaving the dealership. There are other minor issues that occurred, but I was assisted, so I shall leave those unmentioned for the sake of covering the last important item. I turned on my radio a couple of weeks ago and notice that SiriusXM was no longer available. I called the dealership and the manager told me to call SiriusXM about the 90 day trial. I call SiriusXM and they informed me that the dealership activated the SiriusXM on May 1, 2013. I called the manager back at the dealership and he ask me had I contacted my salesman. I said yes. I said that I call more than once and he has not called me back. He informed me that he would have my salesman: [redacted] return my call. This was Thursday and [redacted] has still not returned my call. This is not uncommon and has been the case since I bought the car. In order to receive any type of status on the loose ends for the car, I had to stop and check to see for myself (i.e. if my plates were in, the poor detailing and the missing car manual. My salesman has been unresponsive to phone calls (i.e. business line/cell) and I just want results.Desired Settlement: I have been a pleasant customer and patient. I just want to understand what they plan to do to take care of my month and a half or more lost of SiriusXM radio. I believe the dealership should have let me know from the beginning that it had been previously activated, and since they did not they should cover the time that I was without service. I would also like to know when my manual will be coming in and when can I bring my car in for a full detail job that should have been done prior to me leaving the lot. I just want good customer service. I have tried to work with my salesman time and time again with no results. I need results. This is a huge investment for me and I do not take it lightly. I appreciate any help Revdex.com can provide me.

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Description: Auto Dealers - New Cars

Address: 7701 Wisconsin Ave, Bethesda, Maryland, United States, 20814

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