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Cheyenne Distributing

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Cheyenne Distributing Reviews (3)

Thank you for bringing the concerns of [redacted] (“Mr [redacted] ”) to the attention of The Kirby Company (the “Company”) The Company appreciates the opportunity to address Mr [redacted] ’s concerns regarding the Kirby home cleaning system he purchased from Cheyenne Distributing, Inc(“Cheyenne”), an authorized, independent distributorship of Kirby products located at Logan Avenue, Suite 110, Cheyenne, Wyoming 82001, ###-###-#### As a matter of information, the Company manufactures high-quality cleaning systems, which it sells to independently owned and operated businesses or “distributorships,” such as Cheyenne These distributorships, through a network of salespeople or “dealers,” then sell the cleaning systems to consumer end-users via in-home demonstrations As such, the relationship between the Company and its distributorships is that of vendor/vendee The Company takes all complaints seriously and immediately started an investigation upon receiving Mr [redacted] ’s complaint regarding being told he had a lifetime warranty on his Kirby systemWe were advised that Cheyenne immediately contacted Mr [redacted] and apologized for the misunderstanding regarding the Kirby warranty and offered him $which will cover the cost of using the Kirby Lifetime Rebuild Agreement should he ever need to use it On March 7, 2014, Mr [redacted] advised the Company’s Customer Relations Department that he was happy with the resolution of this matter If you have any questions, please contact me directly at [redacted] or ###-###-#### Thank you again for the opportunity to investigate and comment Sincerely, /s/ [redacted] [redacted] Director, Customer and Public Relations and Business Compliance

My wife and I were on our front porch last night when we saw some kids and a maroon minivan canvassing the neighborhoodWe noticed the reaction of our neighbors to them was not pleasantWe were a little shocked to see people out doing door-to-door sales at 10PMPretty unacceptableAlso, the kids they had doing the sales looked very youngWe politely declined, but were a little shaken because it seemed so bizarre that they would be out that late that we thought maybe it was people casing houses in the area to rob The next day, the same people showed up AGAINThis time we approached the van to ask the "boss" why they were back and why they had been there at the previous nightHe was rude and refused to show any credentials or licensingWe called the cops and they packed up their stuff and sped off WowI've never dealt with a company who's business practices actually inspired me to call the police beforeThe police advised us that it was a good thing we called and this kind of activity had been reported several times against this company And as far as the company's super weak and insincere apology above is concerned, people don't have to buy something from you to have a negative experience with you I have reviewed the response made by the business, and find that this resolution is satisfactory to me But it is still my opinion that from all available data that the misinformation has an origin from Kirbyand while the distributor did all that could be expected to resolve this I feel the original complaint with Kirby headquarters still stands Regards, [redacted]

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