Cheyenne Radiology

Our billing department went through a recent transition to an outsourced vendorDue to complaints we terminated our contract with the vendor and are performing billing in house againI apologize for you experience and believe ant future experience will be significantly better
If you account is in collections, it will be removed and any negative credit history associated with your bill from us will be removed as wellI hope this resolves your issueIf not please advise

Response: Although we don’t know for certain, but we believe *** *** *** is part of its tax exempt status, mission and community goalsWe don’t have access to the required funding to support a charity care program, but Cheyenne Radiology is always willing to work with patients
on their bills. During the period of time that the complaint was filed with the Revdex.com, we were using an out-sourced billing company. We no longer outsource our BillingAll patients that have Imaging services performed at *** are notified that they will receive a bill from Cheyenne Radiology Group for the interpretation of their examIt is not our policy to send uninsured patients directly to collections and we did not send the patient directly to collectionsThe bill was sent to collections due to no response to attempts contact the patient and due to non-paymentIf you would like to contact our billing department at ***, option and we would be more then happy to come to terms on a payment plan

Response: We can’t be held responsible for a quote provided by an unaffiliated 3rd party. The patient was notified of the portion of the bill not covered by their insurance, by Cheyenne Radiology Group, the collection agency and by their insurance provider. No payment was ever
received on the outstanding balance. Per our policy we turned the remaining balance over to our collection agency due to non-payment or response from the responsible partyIf you would like to contact our billing department at ***, option and we would be more then happy to come to terms on a payment plan.David S*CEOCheyenne Radiology Group***
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Response: Typically, preventative care is more commonly known as a “screening” due to age, family history, personal history, etc. Preventative care exams are not performed for symptoms (such as pain)These are classified as diagnostic examsIssues with IUD placement or coverage for its
placement have to be addressed by the patient with their insurance carrier and provider who placed the IUD. We are unable to address such issuesThe order we received from the patients provider was for a diagnostic examWe performed said exam per the order and delivered the results to the ordering providerAccording to our records the patient’s insurance applied the amount of the exam to her deductible. If you would like to contact our billing department at ***, option and we would be more then happy to come to terms on a payment plan.David S*CEOCheyenne Radiology Group***
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Complaint: [redacted]
I am rejecting this response because: The complaint was not regarding the 3rd party, nor was it disputing any of the information provided in the response. The complaint was regarding the handling of the situation in which no additional attempts to contact me with updated information were made. A collection agency should not be notified after a single contact from the business. I notified the business of the dispute with the insurance company, and misinformation from the insurance company, and in spite of this they sent the account to collections anyway, without attempts to get clarification from the patient or the insurance company. This is poor business and not customer centered at all. I am an RN working in the medical field and I would never treat a patient this way. The bill has already been paid for a couple of months now anyway, so the business needs to check their records before sending responses indicating "payment arrangements" to be made.
Regards,
[redacted]

This patient was given a sufficient Billing Process and plenty of time to resolve it prior to the Collection threat. Cheyenne Radiology will always work with our patients for payment arrangement.  Our statement that goes out to all of our patients has our payment scale printed on them for convenience.  We offer budget plans and repayment options to all of our patients including Ms. [redacted] who was notified of her amount owed. The patient's Date of Service was 12/30/2016.  On January 16, 2017 her claim was filed to her Insurance.  On March 6, 2017 her insurance paid a portion of her exam and denied a portion as Patient Responsibility due to Deductible not met.  The patient would have received notice from her insurance in the form of an EOB to explain their payment at the same time they notified us the Provider on or around 3/6/2017.  On 3/13/2017 the first statement for the amount owed by the patient was sent.  I have not record or notes on this account indicating a call from the patient occurred following the statement release.  On 4/10/2017 a second Statement was released to the patient.  I have no record of payment or correspondence of any kind on the patient's account indicating a dispute of the patient's responsible amount owed.  On 5/19/2017 this account was turned over to collection due to non-payment at that time.  There was at least 75 days between the date of the 1st statement was released and the date that this account went to Collections.  This is a standard Billing Cycle process.  Cheyenne Radiology does happily work with patients that notify us directly with concerns.  We do apologize for the misunderstanding of our process and for the discontent of Ms. [redacted].